Service King Collision East Irving (Now Crash Champions)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chris Hernandez
a month ago
Had my Toyota fixed there and it was a smooth process. Ruben helped me file my claim and set up my rental. He kept me updated during the repairs and it looked good when I picked up. I wasn t sure about the new name but they definitely followed. Great job

  Eric M
6 years ago
Literally the worst car shop experience ever. Long story short. Quoted 23 days in shop turned into 74 days. Refused to cover a rental except the last 3 weeks. Carlos Hernandez the repair guy in charge of my car was super hard to get a hold of. Brand new car was returned in horrendous condition, it looked like it was parked in the middle of a desert for a month. Dust was literally caked on all surfaces inside and out. I get home and look in the trunk and I find several car parts just thrown in there that were removed when fixing the car but not installed again before giving me the car back. Over $13,000 in repairs and this is how they treated me. I'm not only done with this location I'm done with service king altogether.

  Real life is funny
4 years ago
Had a self pay on repainting front end of my wife's truck, came out awesome!Gonna name drop a few who made it greatVanessa who was a warm welcoming beautiful happy smile streamlined the intakeDawn who brought the vehicle to me when my point of contact was unavailable and explained everything as well as the lifetime warranty on the paint!The GM Chad who made sure i was kept up to date while it was in the shop!All shops need teams like this everyone seemed to work as a genuine team!

  Kyman Caviness
a year ago
Crash Champions/Service King Location is awful. 0 stars if I could and i'd strongly recommend taking your business somewhere else.Dropped off my car to be repaired through my insurance in early February. They were supposed to be giving me text updates through their system but I had to keep calling and sending reminders because they weren't on top of it. Tried to do weekly check-ins and they kept pushing the completion date back 2 weeks every time I called. I tried to get my insurance company to take my car somewhere else but my car was disassembled so we couldn't do anything. Insurance company couldn't get a completion date out of them either. Tried calling to ask for better communication and to see what was going on and the associate was gaslighting me to make it seem like I was asking for too much. Then the GM reached out and told me the most recent delays were because the paint guy wasn't in. When I finally got my car I told them the tire indicator light was still on and they told me it would go off on its own I texted them later that day that I would bring it back because it was still on. No response. Tried to bring my car in the next day and they don't have their hours updated online so they were closed. Came back the following day and they said they don't fix tire indicator lights and i had to go to a discount tire shop. not sure why i couldn't get a text response of this. The associate said he didn't know the address but they use them for all tire repairs. I had to ask him to look it up. So basically it ended up being almost 2 months in limbo. Never again.Services: Painting, Body & Trim

  Sachin Deshmukh
6 months ago
IF YOU CAN AVOID THIS PLACE PLS DO SO UNPROFESSIONAL WORK LIE TO CUSTOMERS JUST PICKED UP MY AUDI Q3 WAS IN A ACCIDENT LAST WEEK HAD SOME DAMAGE TO THE BACK DOOR OF THE PASSENGER & ON MY WHEEL I WAS REFFERED BY PROGRESSIVE INSURANCE TODAY I PICKED UP MY CAR 09/2023 AT 4.55 PM WENT HOME CHECK MY THEY CAR SAW THEY REPAIRED MY WHEEL & SWAPED FRONT WHEEL TO BACK & THE REPAIRED TO FRONT WHEN I CHECKED WHILE I WAS THERE WITH MIKE HE TOLD ME DIDN'T TOUCHED THE FRONT WHEEL WHICH HE WAS LIEING AND REPEATED SAYING I DON'T UNDERSTAND WHAT YOU ARE SAYING YOU DIDN'T TOUCHED THE FRONT WHEELS WHY IS THE WHEEL STUDS COVERS MISSING FROM BOTH FRONT WHEELS BEFORE PICKING UP TALKED WITH DAVID ON THE PHONE HE TOLD ME THEY PUT A NEW WHEEL &MIKE SAYS WE DIDN'T WE REPAIRED THE WHEEL ALL GAME AVOID THIS PLACE DELIVERED THE CAR DIRTYWILL TALK TO PROGRESSIVE ABOUT MY STUD COVERS BAD WORK SHOP IF ANYONE HAVE TO WORK ON THE THERE CAR I WILL HIGHLY RECOMMEND THE SERVICE KING ON 183 WEST LOCATION NEXT TO WALMART PROFESSIONAL BEST CUSTOMERSERVICE & WONDERFUL JOB 5 STARS TO THEM

  Isabel San
a year ago
Than q Service King for taking care of my chubby girl. My repairs took about 11K, shout out to Travelers Insurance for That. Great communication throughout my process and progress of repairs. Friendly staff that you cannot find anywhere these days. You will be sure to get busier with work when I tell my friends and family about my perfect experience!Services: Tires, Steering & suspension repair, Painting, Body & Trim

  Ashley Wright
6 years ago
I had damage to my car and although some parts are on back order they got it drivable quickly. Anthony Scott was very professional and constantly updated me on the status. I'm confident that once the other parts come in and I bring my car back it will all be done smoothly again. My insurance recommended the place and for good reason. My car was filthy when I brought it in but they even cleaned it up for me. Overall loved the service!

  Thanh Tran
8 months ago
Picked up my car today thank you so much to everyone who worked hard on the silver corolla im. I m so sorry if I was rude thank you. My car looks great

  Jeff Rodeback
8 years ago
Had our car repaired here after hitting a deer on an interstate. Good experience. We were updated regularly on the progress of the repair, and they even finished up a few days ahead of schedule because we really needed the car back ASAP. When we noticed an abnormal noise after the repair was finished, we called the shop and they got us back in the very next day. They found the source of the noise, fixed it, and had us back in the car by close of business that same day. Overall we were very pleased with the communication and the exceptional level of personal service. I was worried about going to a national chain shop but after this experience I would happily go back.

  Russell Bell
a year ago
Outstanding and thoroughly professional, work and staff. I highly recommend this shop. Given the time they needed, I got the service you'd get from employees caring about the reputation of the company they're working for.To Chris Black and to my serivce manager and all down your staff. Ya'll look marvelous.

  Nate River
5 years ago
After many bumps in the road, things came a great end. My car looks clean and was repaired properly. Though the ball was dropped it was, (mistakes happen) it was picked up and quickly handled. I appreciate the service and the patients provided. I hope things only get better from here. Best of luck!Thanks to Don and the GM. (Sorry don't remember his name)

  Joe Williams
6 years ago
I had a tree limb fall on my truck. I wanted a different Service King, but they were busy, and my insurance agent assured me this location did great work, and I should feel confident. So I dropped off my truck, and three weeks later was told it was ready for me to pick up. I arrived on a Saturday morning, when the only person there was the counter person. My truck was filthy, inside and out...not sure what the white powdery stuff all inside was, but the outside was covered in dirt and the bed full of the tree limbs from the accident. Not really sure how they painted a dirty truck... Further, a full box of trash was left inside the cab. The mirror that was replaced was some generic POS that wasn't even close to what I had originally...no reflector on the front, no turn signal indicator, no tint and no heat...absolutely nothing that my original had...and it isn't like they couldn't see the passenger side mirror to see the two weren't the same. I found all sorts of paint runs, dents and dings left in the body, scratches on the passenger door, my rear bumper that they removed had the trim popping off, they damaged my front bumper guard in front of my fender they removed, and didn't even paint the chip, dents and dings in the driver door, the roof, and not to mention the hood was not aligned to the body. I am returning this vehicle to the shop tomorrow morning, 10/18/2017 with the laundry list of deficiencies, but I assure you, I am not confident they will or CAN remedy their incompetence. Totally and completely disgusted. I WISH I had read the reviews before agreeing to use this place...but you can bet the farm I am leaving this review to warn others: STAY AWAY FROM THIS LOCATION. The only reason I gave two stars, is because the service desk people are courteous, and friendly, but I'm not sure I wouldn't press charges against a criminal just because he said please and thank you while robbing my house...

  Brenda Saavedra
a year ago
Really good customer service!Chris was great at explaining everything to me and keeping me informed as my vehicle was being worked onThe guys did such a good jobCan t even tell what happened anymoreThanks!

  lyneal nichols
9 months ago
I had a blowout on my tire on 183 highway so I had to exit and try to change my tire just so happened. I was across from the service King shop and they help me change my tire and put a spare on I was so thankful.Service: TiresService: Tires

  Cas Lovo
a year ago
The staff there is courteous but consistently lie about deadlines, saying it ll be finished this day when it s not at all. They true to sugarcoat the time but it takes way longer here then it does any other service king. Take your car somewhere else, you won t regret itServices: Painting, Body & TrimServices: Painting, Body & Trim

  Musical Gamer
5 years ago
Can't express how disappointed I am with my experience here. In October we were hit from behind and this is where the insurance company sent us. The person handling our was fired and then they left the car unattended no parts ordered. Now they trying to blame us and the insurance company but now we won't have our car till December 7th?? Wow. Two months with out our car. By the way my boyfriend is a driver for a living! Thanks so much, not! We will be getting our car inspected after we get our car back

  Harold L. Jones
4 years ago
My experience with Service King was a great one. The staff was very friendly and explained every detail of the processs. I received texts daily to let me know what the status of my car was. There were phone calls also letting mr know at what stage of the repair my was in.

  Nate Maique
7 years ago
I am sad to admit the repair work was atrocious. The repairs were done with such poor care. Aside from having numerous attempts to correct minor imperfections and the fact the car could even pass quality control is beyond my comprehension. The professionalism was outstanding and well handled by the representative Anthony, But the quality of the repairs was so bad that further damage has been created. I cannot recommend service king for any major repairs. If you drive an exotic or luxury car, do not bring you vehicle into service king. This is my second experience with service king. And will be the last. Staff was very kind and really helpful but like I said the repairs were awful.

  Shawn Patrick
4 years ago
Took my truck there to get repaired after a lady sideswiped me. They quoted me that it would be done on Oct. 2nd went by there yesterday Sept. 27th to try and sneak a peak at the progress they were makin and my truck was out n the parkin lot in the needs to b washed line. A guy whose name i forgot came and talked to us and said my truck would b ready today the 27th, jus needed to wash it and detail it. I was surprised and very very happy. I didnt like the rental truck i got so to have my own vehicle back early was awesome. Thank you Service King. Great work and my truck looks great.

  Pam Mclean
5 years ago
We have had two vehicles fixed here over the last seven years. Both times it took approximately 12 weeks to get our vehicle back. Return phone calls are non existent unless you call multiple times in one day. If you have a choice then DO NOT USE SERVICE KING. We thought we didn't have a choice because of our insurance. Now we know different. The people are courteous enough, but the job does not get done in a timely manner and it is done wrong. My husband has broke down two times in less than week because of their error. Putting wrong fluid in break lines and using after market parts on a brand new 2018 vehicle, which null and voids any warranty with the manufacturer. We still don't have our vehicle back after our 3rd trip.

  Shelby
5 years ago
These folks were so nice! It's never a good day to have car trouble, but this team walked me through every step of the way, and they got my car back on the road so quickly!If I need repairs again, I'm going back here. Steve was super considerate and informative, I have a lot of respect for his honesty.

  SueAnn Priem
11 years ago
Over the past few years I've taken in three different vehicles to Sterling Auto in Irving. Each time they have done an excellent job of repairing the damage and communicating with us about the estimated completion date. On the occassion when the completion date was not met, the manager, Richard went above and beyond what we expected to make us happy. I will continue to have all our future body work done at this location.

  Jared Fitzgerald
7 years ago
Minor damage to my front bumper in a hit and run. Knocked out my fog light and the entire right side of the bumper was misaligned. Car was repaired in a reasonable time, they updated regularly on progress, people were nice enough. The car looks impeccable. Great experience!

  Melanie Petersen
4 years ago
Jacky was awesome, called me every day to let me know the status of my car. My car was done timely and it looked great. They cleaned the inside and outside also, which was awesome.

  Nicole Wolfe
2 years ago
I took my car up there in July. It took them almost 3 weeks to send the estimate to the insurance company. All the while I was getting text updates that my cat was coming right along amd they hadn't even touched it.

  Bac Nguyen
7 years ago
Customers of Allstate or any other insurer beware! Do not let your insurance company steer you to this shop. They are the most incompetent repair shop I've ever dealt with. Allstate told me that I need to drop my car off here rather than go to the BMW dealership. Big mistake. It took 2 months to repair the vehicle. Wrong bumper was put on. Wrong brackets. Didn't have the necessary tools required to fix BMW components. Airbag and seatbelt light sensors not reset properly. Lock actuator not reattached properly. They were learning on the job how to fix my vehicle. Extra time in the repair shop due to their repeated mistakes cost me $675 of car rental expense. They offered to pay $90 and threatened to repo my vehicle. Stay away from all Service Clown shops.

  Amber Carey
7 years ago
This is the WORST experience I have ever had with any collision repair facility. My husband was rear-ended at the end of March and our vehicle was at this Service King for three weeks. The only reason we picked it up was to take it to a DIFFERENT Service King, because it was obvious that the people at this Service King had no idea what they were doing. When we picked up the car, the paint was wavy and chipped in multiple places, the bumper had not been put on correctly causing the bottom tail lights to hang, the decklid was still warped and not lining up with the body, the large tail lights were uneven because they creased the housing when they removed it, the reinforcement bar for the bumper was never put back on, and they buffed the car while it was dirty leaving nice swirls all over the body. And the spoiler....oh my god, the spoiler! They painted the spoiler while it was still on the car, causing overspray all over the bumper and they attempting to reinstall a bolt on Challenger spoiler with 3M tape instead, sloppily I might add. There was tape coming out from under the spoiler and some places where the tape wasn't even attached, causing the spoiler to leak water into the decklid through the bolt holes from the original installation. It's now the middle of May and we just picked up our car from the second Service King who did the warranty work for this Service King.

  Dennis Reed
6 years ago
They keep informed about the work on your vehicle and do excellent work. Have had my vehicle in there 3 times and have been satisfied with their work every time.

  n8 D' gr8
4 years ago
Took my car in after an accident with some rear bumper and fender damage. Insurance totaled it out but I decided to keep it as a rebuild...when I go to pick it up, it's in worse condition and not legally driveable. The worst experience and I will never return or recommend this place.

  Janie Wheless
2 years ago
Beware - repairs are sub quality. They seem to not be able to give truthful answer to a question. Still haven t received a part that goes to the car. We have washed our hands of this place