Clay Cooley Nissan Parts of Irving, Texas

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bonao Cacao
2 years ago
I went to the dealership and was greated by Keiry Lazo and she was great and knowledgeable. After we spoke I had the pleasure to meet with Rae agha and this professional just went above and beyond to take cake of me and work with my situation. Every step of the buying process was explained and even found ways to get me the best deal possible. I know where to go for my next purchase which will be for my son.

  Nessa Brown
a year ago
6/7/22-- When you have to get a lot of work done, be careful printing coupons... I wasn't aware that the 15% off coupon only applied to the Clay Cooley in Dallas. This Irving location honored it but only took off $250 ($125 off parts and $125 off labor), and that wasn't much because I got charged a 3% fee because I had to use my credit card. And my bill had a disposal fee of $60 for the damaged parts that got replaced or repaired-- it's like apartments making people pay for trash pick up when they take the trash to the dumpster themselves... In all, I feel I was robbed with all the fees. The other Nissan locations either didn't have the parts or they didn't have anymore appointments, so I had to come back to this one. The next time I need something else repaired, I will have to only get one repair at a time. I had to get quite a bit done and since it was going to take more than 1 day, they let me use a loaner car so that I could get to work, run errands, etc. Thanks, but please lose all those fees.3/18/22 UPDATE:Rich got in contact with me today and apologized and will refund my diagnostic fee. He said that they were confident that my check engine light would come back on, and if it did, to give him a call so they can check it again and make necessary repairs. I appreciate someone reaching out to me and wanting to rectify a situation..

  adriana B
3 years ago
Big shout out to The director Rich and his team!I had a issue with my vehicle after I had it serviced on April 18th. Rich immediately reached out to me. Gave me his sincerest apologies and got my vehicle back to service department asap. He gave me a free rental while my vehicle was in the service department. Rich and his team fixed the damaged and repairs that my vehicle had free of charge and even gave me a tire free of charge. I am very satisfied with the work thank u! R

  Rachel GIlliam
3 years ago
I saw a vehicle advertised on CarGurus that Clay Cooley Nissan of Irving had posted. I called the number, spoke to Allison, and she assured me the vehicle was available. I informed her I was driving an hour to look at it. She double-checked and again told me the vehicle was available and even gave me the Stock # of the vehicle. I made it there before my scheduled appointment and they brought the new car Sales Manager out to try and sell me a new car (I called about a used one). Then they had the sales lady bring up a completely different vehicle than the one I had called on. When I informed her that was the wrong vehicle she had the used car Sales Manager come out. He explained to me the vehicle I called about had not passed inspection and he could not show it to me because it was locked up in the Service Dept. I asked if I could at least look at the vehicle and he refused to even let me see it.They had the Nissan Customer Promise on the wall which read:We will respect your time. (They did not).We will market our products and services honestly. (They did not).I could continue but I have wasted enough of my time with Clay Cooley Nissan of Irving, TX.Their customer service was severely lacking.I would NOT recommend them at all.

  Mindy Schippert
3 years ago
Man y all I m not tech savvy! This is my second time working with Clay Cooley of Nissan and I learned a lot this second time. We were not an easy case or situation and I didn t make it easy for them however Alex and The finance manager were very patient, honest and forth coming. They worked their magic and I somehow ended up with something I had only ever dreamed of driving! When they offered the car I was to afraid to test drive it because I knew I d love it and I thought it would never be possible. But they made it possible! So I am now the proud owner of an Altima! Alex thank you so much for everything cause girl I know I ran you through the ringer but holy cow you were just amazing! I believe our finance guy always Jerimah and he pulled his wand out and gave us an incredible deal! Clay Colley you have my business 100% thank you again!

  Brigette Atkins
4 years ago
I came in to Clay Cooley Nissan Of Irving looking to see if they could give me a great deal and the salesman Jailon Gamble gave me just that! I was excited that i walked out with the best deal that other dealership s couldn t do! Highly recommend Clay Cooley!

  jenn ree
3 years ago
Got a new car in 2017. Within the first 3 years the ball joints went out and now the AC. I have also been bombarded with calls about trading my car in and everytime I've gone to get it serviced I have had multiple sales guys trying to get me to trade it in. They are very pushy and dont like to be told no. I just want to pay this car off and get away from clay Cooley as soon as I can.

  Bridget Flores
a year ago
It's a scam here. They promise you this and that and you get maybe a car wash and that's all. Good luck dealing with Cooleys. You will be disappointed

  Eljay Johnson
3 years ago
Very helpful, will get you into a car within your budget. Devin helped me out and was very understanding and had a lot of knowledge about anything I had questions about. Very respectful people. And they do care.

  Ashley Higdem
3 years ago
Jailon was very patient with all the questions I had. Robert Spivey the pre-owned director & Financing worked with me to get everything within my budget too. Thanks guys for your hard work!

  Alexis Easterling
4 years ago
Lance and Kiery were AMAZING...I would recommend going. The process was quick and they really help negotiate to try to get you in the car that BEST fit you.Super helpful and very knowledgeable.Thank you Lance and Kiery

  DallasPilotCar
a year ago
Staff always helpful when I go here for parts. Sometimes it is a little slow on the wait. Depends on when you go

  Tara Woomer
4 years ago
Dominique Hawkins was very accommodating and very helpful. He put me at ease and got me into a vehicle at a great price!

  Karla m
3 years ago
We had a great experience with Mr. Thomas in the used car lot. He went above a beyond to make sure we walked out with the vehicle we wanted and at a great price.

  Corey Davey
3 years ago
Rich and Ana did a great job at helping to make sure my service experience was great! Thank you for a great experience!

  Tiffany McGee
3 years ago
The worst car dealership ever. Larry white is very unprofessional. I would not recommend this place to anyone. It deserves no starts

  BellaBaby
a year ago
Need more that one parts guy. Should not have to wait 30 min to order a part.

  Claire Mccall
3 years ago
Answered previously, sales team great but the finance guy wore me out and sold me warranties I did not need

  Salih Gafori
a year ago
Take about 20 minutes on hold no responseWhat kind Coustmer service is that!!

  Michael Duncan
3 years ago
A bit aggressive but they were VERY VERY helpful.

  Dr. Gregory Hamilton
6 years ago
They received my order on time and lent me tools to,install the part myself.

  Lawaina Smith
5 years ago
OMG Steven is a life saver , he will get everyone into a new car

  Arun Kumar
3 years ago
Really good to work with them. Thank you Mr. T.

  David Gonzales
a year ago
This service center is new. Staff is friendly.

  Cana Hawkins
3 years ago
Great service from Manny, Kevin, and Callie!!! Love my Nissan!!!!!!

  Jon Brdecka
7 years ago
Quick, friendly service. Had the parts I needed.

  Tad Marko
a year ago
Very friendly, very professional people!

  Irma Guzman
4 years ago
Awesome Experience Great People and Price.

  Nelson Castro
3 years ago
Exelente parts department friendly environment

  garrett ryder
10 months ago
Fast service