Caliber Collision

4.7 (428)

  14740 John Ralston Rd, Humble, TX 77396
  (281) 741-5241
  caliber.com
  Claimed

Auto body shop Auto bodywork mechanic Auto dent removal service Auto painting Auto repair shop Auto restoration service

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shuga Shaft
3 weeks ago
Caliber Collision has a great environment to match the customer service given to each personal situation entering the door. They were moving fast from the beginning of the process. The technician made a professional observation on the spot, and made me feel like I'd come to the right place to correct the problem. And I'm happy with the results of my vehicle. I recommend anyone in need of automotive expertise to contact and choose Caliber Collision to get them right back on track! Thank you and have a strong day.

  Taura Parker
2 months ago
Customer service was superb, The Atmosphere and every encounter was pleasant. Jordan made me feel comfortable with leaving my car and he explained everything as if I was his only customer, I never felt rushed to make a decision at any point. I was completely satisfied with the work when I picked it up. Process was smooth and Jordan kept me informed through the entire process as well. I would definitely recommend Caliber Collision.

  David Hultz
a month ago
They did great work on my 2020 Jeep Grand Cherokee. The employees there are very professional. I would highly recommend Caliber Collision.

  Afrikaren Plazdohtifaw deCarriere' (Queen)
4 months ago
IT IS A TRUE BLESSINGS TO FINALLY GET MY VEHICLE REPAIRED CORRECTLY... After the BAD Experience my Grandchildren and I had on August 11, 2023 with a 18 wheeler; my vehicle started at the location in El Paso Texas, which didn't do as they claimed... my vehicle got over heated within that hour I picked it up. My Grandchildren and I got stuck in a town where people of my color weren't welcome due to the lack of ability to repair my 2017 Chevy Suburban. It was scary embarrassing and we were hungry. If it wasn't for the immediate help of AAA Investigation we may have lost out life. The location in San Antonio Texas did was what requested of them and ONLY that. The Humble TX location did a complete evaluation of the notes from AAA, the timing of situations and listened carefully to me the owner of the vehicle. Everyone worked together and got down to the bottom of the matter and completely seen what the issue was AND FIXED IT! I totally TRUST the Humble TX location. Although I had to pay the additional $900.00 out of pocket (AAA fault) My vehicle is running and everything is fixed...SO FAR SO GOOD...Thank you

  Keoho Miyashiro
3 months ago
Great job and done 2 days b4 due date!!Very happy and looks beautiful

  Dustin C.
5 months ago
I m very happy with the work done on repairing my truck after getting into an accident a couple of week prior. Brandon kept me thoroughly updated on the progress of the repairs and my truck was even ready before the estimated time I was originally given. It was a very easy process for me which I appreciated.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Felicia Hearts
a month ago
I went in to the shop for a fender bender. Very professional, and punctual. 10 out of 10, I highly recommend, and will be back for my personal needs.

  Robert Porter
3 months ago
Outstanding service. Service manager Cas Simon went above and beyond to make sure my repairs where nothing less than exemplary. Cas is an asset this company. I will go to whatever location he is at

  Darrick Jackson
2 months ago
I'm glad I made the right choice to take our auto their for repair. The service was impeccable and the customer response was outstanding!

  Edwin Soliz
5 months ago
Mr Jordan went above and beyond and the time they took with my car was good timing amazing job working with me andmy car the communication was awesome and the job well done I recommend Caliber cCollision John Ralston

  RODNEY PLETT
3 months ago
Cas Simon made it easy to do work with Caliber . What a refreshing surprise to have a true professional handle my needs . Top notch !

  Megan Dill
2 months ago
Francisco was so professional and helpful with our needs! Highly recommend. We will definitely be back in the future.

  Bernard Sandan
4 months ago
It's a very good service , staff even picked me up to get my suv.nice clean place to bring your car.

  Don Reddell
3 months ago
Professional, fast and courtesy was fantastic. Highly recommend to anyone. Cas Simon runs a tight ship there.

  Merlene Ford
7 months ago
I'm very happy with the service they done on my car I will recommend all my family and friends to caliber collision the staff was professional and miss savannah made sure I was up dated on a daily basis about what was going on with my vehicle so I give them 2 thumbs up good job

  Alicia Angel
8 months ago
Here a while back a lady sandwiched my front end between her front and a cement. I was able to limpet home in stop and go traffic. Caliber Collision was a preferred partner of her insurance so I chose to send my vehicle to this location for repairs. A gentleman took a look at the vehicle with me and went over the damage. A month later they tell me repairs are finished. I go to pick it up and the entire passenger side is not fixed. The gentleman who assess the repairs with me claimed that was not part of the accident. I had to leave my vehicle with them while they sorted it out and they had it for another week. Once I get it back it looks much better they couldn't match the paint but that's not the end of the world.Mind you my vehicle is a bit older however it is paid off I and maintain it very well. When I got it back I noticed that the power steering seemed off. I took it to my regular mechanic to find out what was going on when we found out my rack and pinion had a major leak. When I called the Collision center they tried to tell me that that it was prior damage and had not been caused during theit was prior damage and had not been caused during the accident. My regular mechanic knew this wasn't true so we fought it out with the insurance company and I end. Thank goodness because caliber had no intention of helping meed up sending it in to get fixed. Thank goodness because caliber Collision had no intention to repair it. My TPMS monitors had been replaced when I got new tires shortly before this happened. They still do not work properly.Overall I gave them two stars because their body repairs were acceptable. I do not recommend coming here if you want your vehicle properly repaired, nor if your vehicle is a bit older.The impression they gave me when dealing with them was that they felt my vehicle must have been a lunker and they were going to do the bare minimum. When trying to discuss these issues with them they were very combative and dismissive.I would not recommend ever.

  Andrea Setia
a year ago
Caliber Collision was chosen by the insurance agent for repairs from a wreck. The staff was friendly and efficient. They kept me updated at least 3x a week for every task, each step of the way. Although I used their services through insurance, I'd use them personally for future services. I used a rental car. I was able to drop off the rental at their location.Very happy with their work and service.Services: Painting, Electrical, Welding

  Jerry Casas
4 years ago
Tammy and Fernando and the whole staff really took care of me on repairing my fender on my Doully. Highly recommend this place. Top Notch customer service!

  Yanira Gracia
a year ago
Used Caliber Collison for an insurance claim. Service was spectacular. Their repair team went above and beyond. My vehicle returned better than before damage, and immaculately clean, inside and out. My estimator Daniel was friendly and helpful throughout the process and kept me well-informed about progress in a timely fashion. They even handled my rental return for me when I picked up my truck after repairs were complete!Definitely Recommend to everyone they are top notch! Service: Painting

  Marine Veteran
a year ago
Was hit by another driver and they fled the scene back on Feb 6 and USAA had Caliber as a recommended repair shop due to Carmax only tending to mechanical items. From the moment I dropped off the vehicle to pickup, they kept us informed as to what was being done to the vehicle. With texts and emails being sent, I knew that they were diligently working on getting the repairs taken care of. And after pickup, they informed me that the repairs have a lifetime warranty as well.Outstanding work on the vehicle. If you need repairs, use themServices: Painting, Body & Trim, Welding

  Harold Thomas
9 months ago
Good final product. Communication and vehicle status updates are lacking, and the repair turn around time definitely needs work. It took 3 weeks to fix minor damage on a bumper and replace the undercarriage shield. I m not sure if that s normal.

  Kamesha Guidry
a year ago
They were ready and available for my car! I was taken care over the phone and treated with care. Savanna was a big help to me and what I needed. She took pictures and sent them to me after they finished. The work was awesome and a lifetime guarantee!

  Angelina Llanez
2 years ago
I really appreciated this place. I got hit from behind, so they fixed my bumper and trunk. They were off 1 week from the time they originally said it was ready, but, it was done right. They even cleaned my car, my wheels, everything.

  Tracy Holland
a year ago
I stopped in for an estimate and although they are by appointment only, Camille was extremely cordial and willing to accomodate! She asked a few questions about my repair needs, took photo documentation and emailed my estimate within a few hours!I highly recommend Caliber and Camille, thank you.

  Hazel Ford
a year ago
They were very professional. Fixed my car that I ended up driving into the wall of a Mexican restaurant. The paint matched perfectly. My headlights, fog lights and blinkers (whole front end) are awesome.Thank you Daniel for taking care of my vehicle.

  Carolyn Presley
a year ago
Repaired collision damage, from day 1 the staff was professional and friendly, they drove me home. Tony kept me informed on the progress via texts. Vehicle was repaired earlier than quoted, work was seamless, got vehicle back clean inside and out. Best experience I've had at a repair shop. Everyone I engaged were nice and attentive. The popcorn was a hit too Service: Painting

  Tamias Touch of Care
2 months ago
Savanna, Brendon, the supervisor and everyone here was excellent and had great customer service.

  SloppyJOJOisAmofo
2 years ago
They were fantastic. They were ready when I dropped it off, communicated consistently through the process and made picking it up a breeze. The quality of the work is incredible. I had a lot of DEEP scratches on the driver s side door. I can t even tell anything happened to it. They painted and buffed it out so well. They replaced the driver s side window without any problems too. All in all, great customer service and great work. Highly recommend for anybody looking to get any auto body work done!Service: Painting

  Robert Douglas
5 months ago
Cas the new manager is great person to work with. I truly appreciate his attention to detail and customer service.

  Austin Hewitt
9 months ago
AVOID LIKE THE PLAGUE!!if I could give zero stars I would.Took my truck in for a repair estimate.Tech took 4 pictures of my truck and that was it.20 days later after multiple attempts to reach I transfered my claim to ford dealership.I reached out to them one last time, tech said that the estimate was sent over day after I was there (that was a lie) and a coincidence same day I called and talked to caliber my estimate (or lack there of) was received by my insurance. So it was never sent in the first place.Caliber FINALLY got the estimate done for 800$Doesn't even cover my tire and wheel.Steering and suspension components are damaged and tech said it just needs an alignment.Incompetent body shop. Do not take your vehicles here by any means. Absolutely terrible.Avoid at all costs

  Opening Hours

Monday 7:30 AM-5:30 PM
Tuesday 7:30 AM-5:30 PM
Wednesday 7:30 AM-5:30 PM
Thursday 7:30 AM-5:30 PM
Friday 7:30 AM-5:30 PM
Saturday Closed
Sunday Closed

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