West Point Lincoln of Sugar Land

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ashley Sharp
a month ago
Elizabeth was our sales specialist and she was extremely professional and easy to work with. Everyone there, including the finance office, ensured our transaction was smooth and enjoyable. They operated with grace and did not haggle! The process was also quick rather than drawn out over half the day. This is all in addition to the outstanding quality of my new navigator! We will continue to do business with them in the coming years.

  Randy Marcks
a month ago
Steve Grace is a valuable member to your sales staff. Whenever I visited other dealerships all the sales staff wants to do is get a contract signed immediately. Steve made me feel welcome and always available to answer any questions in person or by phone. West Point Lincoln should be proud to have Steve on board representing your dealership. As a customer, the dealership was extremely clean, all the staff courteous. Steve took the extra initiative to introduce me to the service manager and service department when service is needed for my vehicle. To the GM of West Point. You should be proud to have so many dedicated employees. Wishing all many years of success.

  Tania Claveria
2 months ago
Otto was amazing, he heard everything I said, answered every question and addressed every concern. I knew what vehicle I wanted upon arrival, the transaction was smooth, I will be back to Otto and this location.

  Jenny Martin Ponzio
a month ago
What a great experience! We drove from out of town and everything was what they said it was. Our sales man, Jeffery Lombardo was so professional and knowledgeable. He made sure everything was set up and right before we left. I love my aviator and couldn t have asked for a smoother buying experience. -Janet Martin

  Lisa Hudgens
a month ago
Damjan and Jenny did an awesome job of helping me buy out my lease. They were quick and efficient and ready to go for me when I got there which is an hour away for me. Very friendly and attentive group unlike Planet Ford on my side of town. Worth the drive to be taken care of properly! Thanks for great customer service, I will be back!

  Aidmarys Fern�ndez Gil
2 months ago
It was incredible to work with Elizabeth in the purchase of my car, very professional and friendly without a doubt a beautiful experience for me as well as the attention of the manager Yeni I am simply happy and pleased, thank you for everything

  Stacy Parsons
a year ago
I came to Westpoint Lincoln of Sugarland to purchase a new vehicle. Jenny walked me through the whole process. She was wonderful to work with. Professional. Knowledgeable. Kind. The dealership as a whole was great. Everyone was so accommodating and professional. I love my new 2023 Lincoln Aviator. My first time owning a Lincoln. I can t recommend them enough, especially Jenny!!!

  Craig Cowen
3 months ago
I have owned over 40 cars in my life so I consider myself a bit of an expert regarding the car buying process.I have been shopping for about two or three weeks and last night I bought a car from Ottomatic at West Point. Otto is great. The whole team is great. I did not get the usual dealership treatment. The used car I bought is so clean you could eat off of it. The price was the best around, can't be beat. I am going to have to show my friends the invoice to prove how little I paid. There is a reason this dealership has so many 5 star reviews, they earned them and they clearly intend to keep earning them. I will definitely shop West Point next time I am in the market.

  Ankur Patel
7 months ago
Thank you for taking the time to share about your great buying experience with Otto Gadeaand the West Point Lincoln of Sugar Land, Carl! Ensuring that you get exactly what you want and are comfortable with the entire buying process is important to us. We re glad Max could provide an enjoyable experience for you. We re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.

  Andreea White
4 weeks ago
UPDATE2, their mobile service, came and replaced all the parts and apologized for the inconvenience. Since the service manager heard about what happened, he moved quickly to order and install the parts.Thank youUPDATE, the service manager called me and he is doing his best to help us out. I will update again once our piece gets in.Worst customer service I've ever experienced, once you buy the car you can kiss everything else away, we bought our navigator in 2021, since then we had lots of problems, parking sensor prob, lights that have water inside, we change that and the problem came back, than the cherry on the cake , they supposedly order the screen from our rear end console ove 1 year and a half ago, ever time I call i get told a different excuse and they will check on it and call me back and they never do, I have to call every time and if I'm lucky that someone's answers they have no idea what's going on, our service rep is / was Holly. Plus, if you use the concierge, they never have a navigator available to replace ( we spent 100k for a navigator) it seems fair to have the same size car when I need mine replaced. Easy to say Do Not Buy your car here or at least do not use them for service ,like ever.

  Phil keeney
a month ago
I purchased a vehicle recently and was told by the sale person there is a second key. We reached out to them several times and were told the key will be shipped. This has been 3 weeks ago and they stopped answering our calls. Unacceptable ..either you have the second key or you don t. If your sales persons said I ll receive a second key, stick to what was said and get your customer another key.

  Stephanie Castro Pangelinan
2 months ago
By far the best experience I ve ever had w/ a car dealership. Mr. Richard was my salesman & his main goal was to make sure I was 100% happy with all my decisions in purchasing my brand new car. Mr. Ruben was the man that made all the magic happen when it came to finalizing the deal & Ms. Jenny in the finance closing phase was just as amazing with the 2 gentlemen at making everything a smooth process. I m so thankful I walked in to Lincoln Westpoint Sugarland and met these 3 lovely people. They truly care about the customers and genuinely love their job by showing how much they care about their customers! Great job for all your HEARTwork (hard work) Richard, Ruben & Jenny truly appreciate you all. Looking forward to seeing you all in the near future for all my vehicle needs & I ll be sure to refer all my family & friends too.

  Kathy Bodungen
2 months ago
I would definitely recommend West Point Lincoln in Sugar Land. We were very pleased with the friendliness and professionalism of the staff. Elizabeth Galicia did a great job in getting us a fair deal. Thank you all so much!!

  Blake Quimby
4 months ago
Always enjoy working with Andy, Pam, Holly, and all the service team at West Point. They work hard each day and continue the great service West Point is known for giving. Very appreciative for their heart to listen and serve their clients.

  Mussa Nuri
7 months ago
Alex and Raphael are the best duo in car sales. If you have a specific goal in mind for budget, they will work with you to meet your needs. Excellent experience buying a navigator with them and highly recommend.

  HTL
a month ago
Totally dissatisfied with my last visit for service of my Lincoln. Came in for car repair and multipoint inspection with oilchange tire rotation. NO oil leak when i brought my car in..However NOW have oil leak AFTER THEIR SERVICE of my car . Weak excuses given as to why its not their fault.. the excuses they provided IF present SHOULD have been discovered during the multi point inspection that I paid for. Westpoint/ formerly( Southwest Lincoln) have lost a 13 year customer. the current Service Department Managenent doesn't seem to care about customer service or what they mess up on your auto!Displays an oh well.. don't care attitude. CUSTOMER BEWARE! Andy Hassell knows about my issue because i spoke to him directly regarding my dissattisfaction issue

  David Linh Doan
a year ago
Great service from staff and crew. Comfortable upscale lounge area with complementaries and wifi. Quick service emailed and texted to alert me once completed. In out in 1 hour.

  Brittney Sells
4 months ago
Holly is great! She showed me how to use my points too. She was so nice even though I didn t have an appointment. My vehicle was returned super quickly and cleaned!

  Christopher Ramirez
4 months ago
Took my vehicle to get serviced several times and West Point family treats me right and treat my vehicle with care. Service department manager Andy and service advisor Pam did exceptional job on my vehicle high recommend them to anyone

  Brian Hankey
4 months ago
Well , I have a combination of two great things that happened to me in one day from west point Lincoln Sugarland.My 2017 MKC Lincoln,had a recall for a replacement part which west point came to my house and replaced the part. All good after that.Than , I went to dealership just to browse around , the next thing I new, I was sitting in my new dream lincoln navigator driving out the gate. . I am pleased to say it was a very wonderful day at west point sugarland. From the mechanic Josh to the salesman Otto, and manager of dealership as well and all the friendly staff. It was a very great day and experience and highly recommend this dealership too all my friends. 11/29/23. Posted.

  Andy Ponte
a month ago
It's a terrible place, I don't recommend it at all, the service is terrible and everything takes 4 hours to do an oil change on my car and the only thing they tell you is that they are working on it and when you go outside the car is still not there. They have touched it. It is better not to come so that they do not adjust, because it really will make anyone's day bitter.

  Kim Ross
7 months ago
This is a great dealership they offer wonderful sales representatives, as well as service for the vehicle you purchase definitely a place to go

  Kristen Colander
5 months ago
When my husband bought my vehicle he asked for the vehicle to be registered with my custom license plate. The salesperson said that s fine. Then he said my plates were ready, as in new plates. They had not registered my vehicle with my custom plate number. When I reached out my sale person never got back to me and it took reaching out to the manager to get a response. He then spent a long time saying that they cannot do this and I had to go to the courthouse to transfer them. But you can see clearly online that there is a VTR-904 form they could have easily filled out

  Becky and Jeff Heflin
2 months ago
We were looking for an inexpensive car for our son as his was totaled in a wreak (not his fault or no injuries thankfully). We saw one online, called and talked with Damjan and he had it ready when we got there and was very professional in how they worked with us. I feel like they went above and beyond to help make a bad situation a little better by helping us out! Thank you Dajman and Sugar Land West Point!!

  Maria Solache
5 months ago
Otto was such an pleasant sales person to work with. He is a genuine kind individual, I'm glad we were referred to him. I come from the financial work field and it can always be dreading to deal with dealership hassle but not with Otto he made our experience as easy as possible. God definitely put him in our path to make our deal happen!

  adrian carvajal
4 months ago
Super unprofessional, I spoke with Ruben my last day I work, I was gonna pick up my check. Found out I can't pick up my last check to pay my family rent and food, Ruben say man supposed to Stand to his word how come I sold a car and can't pay like every did . You call that a dealership, you call your self a bless from God or more like a scam of power... I got 2 kids, I spoke in person like man about the check and this is how you treat people. One more time we never spoke about shipping nothing on mail,, but I guess this dealership is a scam and fake people

  Loan Phung
9 months ago
The best car service that I have ever experienced! Huge appreciation to Damjan for being sooo helpful and professional service, Damjan have gone beyond my expectations! Once again thank you so much for the whole team at West Point Lincoln of Sugarland!

  Nathaniel Scott
4 months ago
Always great service. Hard working and professional team that go the extra mile and are committed to getting your car back on the road good as new

  Holly Lyon
6 months ago
I want to say that Otto was a great help in picking out new car. He stayed late and delivered it 2 hours away to me. I would highly recommend him as your salesman in the future . Honest and kind.

  Chirag Shriwal
3 years ago
Marilu Tagura is a great sales person that we met. We had gone to Planet Lincoln in Dallas for MKZ who did not treat us properly. Unlike them Marilu was very prompt and provided everything to make this deal over the phone and email (which I never thought was possible). She is a very nice person and had the ability to understand our needs and not waste our time. She even took the time to explain us car features, setup and complimentary things which mattered a lot to us. Unlike what usually happens at other cars dealerships, the Lincoln experience was like no other.