West Houston INFINITI Service & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nipa Sanghani
a year ago
My quarter panel window in my convertible got broken into and only Infiniti could replace it. While fixing the window, they ripped the seal in my hardtop convertible. I didn t realize until almost a year later when it started pleurisy rain and there was a massive leak near the window they replaced. I took my car back to the Infiniti service dept and nice only did they charge me to look at the work they did, they refused to take responsibility for it bc it cost too much to fix (over 5k). I would never trust them to repair anything and standby their work.

  Danyal Raza
2 years ago
Dan Rivera is probably the best service advisor I ve come across in my years of getting cars serviced at different dealerships. Courteous, professional and very knowledgeable. Got my q50 s turbos replaced under warranty within 2 days. 5/5!

  Eduardo Elizondo
a year ago
I've bought my last 2 Infinitis there & will definitely consider them for my third. The service department is top notch, providing excellent customer service at competitive prices with quality work

  Mark Renza
10 months ago
Had to buy touch up paint for my 15 year old Infinity. They had it in stock

  Shannon Anderson Nordquist
2 years ago
Took longer than expected. Left greasy fingerprints on exterior doors, did not return floormats to correct positions.

  Emeka
3 years ago
David T is awesome. Very knowledgeable and helpful. Would recommend just from my experience with him and his team.

  T. R. Manning
2 years ago
Josh Jacob's and his team are focused and committed to Customer service.