Volvo Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nancy Flannery
8 months ago
I bought my car here and their service is I don t know how to describe. My window is broken and if I want to fix it I have to pay the full fee before they repair. Is it should be they fix first and I pay? If I don t pay then they can keep the car. Their rule is interesting. And they are not willing to work with progressive insurance for whatever reason.

  Amy Rising-Langdon
a year ago
I love my Volvo but am beginning to really dislike this dealership. I live a fair distance from the dealership but have an event close to the dealership in a couple of weeks. So given gas prices and time constraints I called the dealership last week to schedule basic services (oil change, tire rotation etc) that my car was due for while I was going to be in the area and was told service has to be more than 2 hours to get a loaner which I needed in order to attend the event I was coming to the area for. Yesterday, I scheduled online for service but added services (oops I forgot that the inspection was due too) which exceed the two hour window I was told needed to get a loaner. I was immediately called and told no I could not have a loaner. They are reserving them for those over two hours (but wait my services requested are over that time limit??) and was told "well it does not matter since we don't have cars unless you have a mechanical breakdown". The gentleman was BEYOND RUDE!!! He never let me finish a sentence or statement, even after I asked him to let me speak. I don't have time to let people waste my time much less to disrespect me. But the absolute icing on the cake that sent me over the edge was the email I received this morning -You may be due for maintenanceWe hope you ve been enjoying every mile behind the wheel of your Volvo. We recommend that your vehicle be serviced annually or at the recommended mileage interval, whichever comes first. Allow our team of factory-trained technicians to complete any necessary care, using only Volvo Genuine Parts and precision tools. Schedule your appointment today, and we ll make sure you re ready for the road ahead. We'll pick up your Volvo and provide a loaner.Guess the marketing team and the service team don't know how to communicate. Nor does the service team scheduler.Service: General repairs & maintenance

  Luke Donahue
a year ago
Be cautious. Received multiple additional critical services required notices from them following a customary inspection totaling near $1k. Took the car to multiple other shops for multiple other opinions on the report provided. No other shop thought any additional work was needed or even desirable at all. Couldn t even figure out the basis for the report. Buyer beware - borderline highway robbery.

  Laura Maesaka
a year ago
I had been coming to West Volvo for maintenance for a couple of years without issues. This time I was appalled by the lack of apparent care for customers. I scheduled my 30k mile service in advance and specifically asked for a loaner vehicle and scheduled my appointment as such (at least so I thought). I arrived promptly at my appointment time; the service rep was evaluating my vehicle for things I hadn t requested right of the bat. We discovered he grabbed the paperwork from a different customer ok, no biggie as he caught it after just a little while. Then when I asked about my loaner he said there wasn t one reserved for me. Mind you, this is my day off, I live some distance from the dealership and I have a class to attend. He explained that even though the attendant who made the appointment put in a note that I requested a loaner, the car wasn t officially booked. They re low on loaner cars. ok i get it, but I was promised one and I planned my day around it. Their shuttle wouldn t take me to my class as it only goes on a 5 mile radius and I was outside of it. I talked to the manager hoping there was something to do (or at least some way to make up for the mistakes on their part). Nothing. Sorry m am, we have no loaners. You can wait here or reschedule . There was zero compassion; treated like you don t matter and you have to eat their mistakes. Mind you, the lot is full of cars I could test drive , OR they could make an exception and shuttle me regardless of the distance (it was only 15 miles away btw).I left saying I will take my business elsewhere, and I did. Not coming back here if I can help it. I am already getting better service scheduling at another Volvo dealer; feeling like you are respected and treated as a fellow human.Dear West Volvo service manager: I realize you cannot always make things right, but at least TRY to do something to make your customer feel better about coming back after your mess ups.Services: General repairs & maintenance, Oil change

  Kiko rod
4 months ago
The people here does not put any effort in answering your questions or trying to satisfy you.

  Paige Searl
2 years ago
I had such an amazing experience at this dealership. The service was top notch. Thank you Dennis for being so wonderful helping me find the perfect Volvo! Before getting a Volvo I had a lease with a different brand and it was such a hassle to get out of the lease even though my agreement was up. Dennis introduced me to numerous people at the dealership to get all my questions answered and they all worked together to help me get the vehicle that I wanted. I'm so obsessed with my Volvo XC40. Thank you so much Volvo West Houston for your amazing service and help!

  Ana Teresa Canales
9 months ago
Awful customer service by phone only to get an appointment. Wondering if I should go somewhere else to get a a simple copy of my car s key.

  Christian Seger
a year ago
I only use Volvo Cars West Houston service for the two Volvos that my wife and I drive. Service Advisor Christopher Pendarvis is excellent. He is always pleasant, business-like, and very knowledgeable. I recommend Volvo Cars West Houston to anyone seeking the best service for their Volvo.Christian Seger - Houston, TexasServices: Auto sunroof glass replacement, Wiper blade installation

  Vidal Gonzalez
a year ago
Bad experience with one of the service team. Bad customer service. He yelled people names across the room to let than know their car was ready, not even eye contact or the Courtesy to walk over so he could speak face to face with the customer.Service: Air & cabin filter replacementService: Air & cabin filter replacement

  Claudia Roman
a year ago
Poor Customer service, I waited from 10:45 am to over 1:pm for an oil changed. Since they employee helping that day was careless to have courtesy to let me know my car was ready. Christopher P.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  SCVD50
2 months ago
Excellent place to bring the car.

  Dr. N Green
a year ago
Horrible, place to take your vehicle for service. If I could give them a zero I would. The service advisors don't return calls.

  Carmen Kulik
a year ago
I receive the best service in town.Rich, my Mechanic is very kind and highly technical to work on Volvos. Blessed.

  davduke8
a year ago
Good experience with the service team. Kept us informed & car was ready when promised.

  Robbie A Ross
2 years ago
Just not helpful. Called 3x transferred to service to ask a question just to be told they don't do service....so where are y'all transferring me ma'am !? Anyway very frustrating calling.

  dulce martinez
2 years ago
very good service... besides they have a super tasty coffee machine... thanks for thinking about the volvo people

  Residential Services
a year ago
Never experienced such a bad service not even from Nissan or Toyota by (Christopher P. Employee)Service: Vehicle safety inspectionService: Vehicle safety inspection

  Gladys Bruno
2 years ago
Great service with smile & good business practices.

  K-Media Advertising Services
a year ago
Carless personnel overall. Specially ChristopherService: Vehicle InspectionService: Vehicle Inspection

  Thanh Hoang
3 years ago
Nice cars and great service

  Matt Worthy
2 years ago
Fast kind courteous service

  Kevin Reed
a year ago
Amazing service!

  Monica Proano
2 years ago
Awesome service!!