Universal Auto Center LLC
4.5 (213)
3802 Waldo St, Houston, TX 77063
(713) 783-8100
universalautocenter.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Universal Auto Center LLC is a reputable auto repair center located in Houston, TX, offering a range of services including oil changes and transmission repairs. With a focus on customer satisfaction, they provide amenities like a mechanic on-site and wheelchair accessibility. The dealership also offers used cars for sale with a variety of financing options.
Services offered: Auto repair shop, Auto air conditioning service, Auto electrical service, Brake shop, Car repair and maintenance service, Engine rebuilding service, Mechanic, Oil change service, Transmission shop, Used car dealer.
Universal Auto Center LLC Reviews Summary
Pros
- Exceptional customer service
- Professional and accommodating staff
- Wide selection of vehicles
- Transparent and fair pricing
Cons
- Tight parking space
- Some challenges with location visibility
- Sporadic issues with customer service
Suggestion
Improve visibility of the location and consider expanding parking space for customer convenience. Consistency in customer service training may enhance overall experience.
Positive Words
Professional, accommodating, exceptional, transparent, reliable, hassle-free, smooth, informative, honest, outstanding
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Daniel Sandate
2 months ago
I bought this Chevy Colorado a little over a month ago and for a used truck the interior and exterior are beautiful I have not had any major problems with it, this truck is amazing. I have only done the basic changes on it and it runs beautifully. Josie went above and beyond to make sure I got everything I wanted in a vehicle, and the numbers I was looking for, she answered any and every question I asked. Amazing customer service, everyone is nice and professional. Would 100% come back to this place for a used vehicle.
John Coppock
3 months ago
First off let me say that they have a lot of vehicles in their lot and it could be overwhelming for some people when they pull in. Also for some reason Google maps kept directing to the street behind the dealership. Just so you know in case you can't find it.My wife and I were looking for a Toyota minivan, and we had already looked at a few. After we found their location and a place to park (parking is on the tight side) we were greeted by the staff and shown the minivan we had seen online. They were some of the nicest and accommodating people we have run into at a dealership. They went above and beyond what I expected. Good vehicle and a reasonable price. There were a couple of minor things that needed to be addressed on the van and they really stepped up.They are located off of the West Park tollway, and if you are looking for a vehicle you should check these guys out. I cannot recommend them enough.
Blake Tritico
3 months ago
The process was easy from start to finish. My credit is not great and they were able to provide financing on a reliable car. Communication was excellent from beginning to end.I had a problem several days after purchase and it turned out to be a bad battery. Easy to schedule appointment for service and replacement at no charge.Highly recommend!
RUSSELL TABLER
2 months ago
The Nissan 370Z I recently purchased is possibly the nicest used car I've ever seen. As advertised, and David and Jocelyn are top notch professionals!! David called to make sure I was happy with the car. (Previous one owner left 2 disc Zeppelin CD with owners manual!!)A consumer couldn't ask for more, I absolutely recommend this dealership.
Three Johnson
a month ago
THANK YOU JOSIE!!!! Josie was awesome. Thank you so much for giving me a chance you made the process smooth easy and explained everything completely. I love my car and I can't wait to tell everyone what a great job you did the Customer Service was great and I will definitely be referring you guys to everyone going forward. Thank you again, Josie!!!!!
Dawn Hewitt
2 weeks ago
Bought my new truck today from here with David. One of the best experiences so far. David went above and beyond to see to it that I got the best finance deal he could get me and to make sure I drove off in my chosen vehicle! Thanks David..Highly recommend this place if your looking for a new vehicle!
Ashley Sanchez
3 days ago
My experience with Universal Auto Center was exceptional, and I would highly recommend them to anyone in search of a new vehicle. Josie patiently answered all of my questions and provided valuable insights to help me make an informed decision. Their commitment to customer satisfaction truly sets them apart in the industry.
Kayla
a week ago
This place is great! I purchased a car from these guys and everyone was so helpful. David was very informative and got me through the process super quick. I would definitely buy another car from this place in the future.
Kevin Roberts
a month ago
Purchased a Honda Pilot there today. They have a great selection of used cars and most are under $10k. The car was extremely clean including the engine bay. Ran great. New Michelin tires. This company works hard to make sure the vehicles they sell are ready for the road. Highly recommend.
Eltifour 2.0
a week ago
Not very customer friendly when I purchased my vehicle but it runs great . It seems that their customers are not important to them even though we as a spender keep them in business. Service advisor definitely needs someone to put him in his place because his job doesn't require much skill and can be replaced by anybody !!
Adi Putra Hardaya
3 weeks ago
I had a good experience buying a 2012 Corolla here. They responded quickly to my query of the vehicle's availability, and the photos really did represent the condition of the vehicle. What made the process less stressful is the availability of CARFAX reports on their website. All things considered, the pricing is fair (they have quite a number of cars under $10k) and the buying process is straightforward.
Marta Pickard
9 months ago
I was looking to buy a Van (Honda Odyssey) for my business and the big dealers were giving me a hard time. I found Universal through the CarFax website. I found my Honda Odyssey and they had multiple Odysseys to choose from. My Van came with warranty free oil changes, tire rotations and more. Mr. Rojas worked with me personally to get my deal done! The customer service is AMAZING! If you need a second, third, or even a fourth chance whatever your credit situation they will work with you. Go see them! I can t wait to pay this one off and buy another one. New customer for life! All my vehicles will now come from Universal.Service: Oil change
Patricia Tamayo
a month ago
We bought a 2022 F-150 in October 2023. We also purchased transmission and motor warranty, I believe it was for 90 days or for 1 year guarantee( don t remember which one).Sadly for my husband and I our transmission went out on us this year in January. We called Universal Auto center the day our truck let us down. Universal came to pick up the truck two days later. They fixed the truck within 1 week 1/2. We didn t had to pay for a tow truck to pick it up or drop it off. Universal Auto center made it easy for us with no extra cost. They were able to pick up and deliver back our truck plus with a new repair transmission. So far our truck has been running super smooth with no problems after we got a new repair transmission.Thank you,Universal Auto Center!!
bruce lindsay
4 months ago
This is a very professional and hassle free dealership. I was promptly contacted by the salesperson (David) and he helped me find the right car for me. No surprise fees and I am very happy with the car David helped me find and a fair price in my budget. If you are looking for a reliable detail oriented dealership look no further than Universal Auto Center. You will not be disappointed.
Ileana Balle
5 months ago
We were very satisfied with our experience. Staff here went way above and beyond to help us and my daughter through our difficult battle back and forth with our bank and they were able to get us into the best interest rate available. We will definitely recommend this business and are looking forward to buying from them again
Eric McDowell
5 months ago
They are honest and treat there customers right. Loved there willingness to work with you and to put you into one of there vehicles. Appreciated
Jose Ramirez
a month ago
I went in looking for a minivan with a good monthly payment, I have low credit and a repo and I didn't have any insurance, I was shocked but the great deal that Karina and David were able to get me given my situation, they help me get a great deal on a beautiful 2011 honda odyssey and a great rate on my auto insurance. I would definitely refer them to anyone I know looking for a vehicle, both me and my wife are extremely satisfied with our new vehicle which we got in time to be ready to our 2 baby boys that will be here any day now. This is the best vehicle I have had in many years. Thanks to universal auto center I have a safe, reliable and beautiful vehicle for me and my family
Illumina Electric
a month ago
We purchased a 2016 Mazda CX-9 and Josi moved heaven and earth to make sure we came out with the car that we wanted. Exceptional service, friendly-honest people. We recommend to anyone to come see Universal Auto Center.
Josal
2 weeks ago
The staff was very helpful, and made buying experience easy, quick and seamless. I would definitely buy another vehicle from them in the future. The I purchased vehicle was a great buy at a great price and love it!
David Griffin
5 months ago
Overall I was very satisfied with my purchase. The team at Universal were very professional and answered all of my questions quickly. They gave me a good deal on my trade. A big plus buying from here is you don't get all of the overhead fees the big dealerships push on your contract. This was a great buying experience and they definitely earned my future business.
Samuel Lua
3 months ago
Came in expecting to not leave with a car but a number. Staff were amazingly friendly, very understanding and I walked out with a car. What surprised me most, was that even though I bought an older used vehicle(2006 Honda Accord) it felt brand new. Suspension was obviously updated, brand new tires, alignment done. I mean I m in love with these little car. I have a little sister who is about to get her license, I will definitely be coming back to help her get a car. Thank you guys and can t wait to see you again.
Joel Gomez
a month ago
Bought my family a 2008 Honda Odyssey with only 82k miles and I've gotta say this is the best deal ive ever had!! Very friendly and patient. Customer satisfaction guaranteed .
Abraham Santiago
4 months ago
I recently purchased a car from Universal Auto Center LLC and I'm thoroughly impressed with their exceptional customer service. The team there handled everything swiftly and professionally, making my experience from test-driving to finalizing the purchase truly outstanding. They were upfront and transparent about all the costs involved, a refreshing change from the hidden fees often encountered at other dealerships. Their honesty and reliability in service were remarkable, and I would wholeheartedly recommend Universal Auto Center LLC to anyone in search of a trustworthy and efficient car buying experience.
walter valencia
2 months ago
Great and amazing people working on all departments at this shop, Mr. Rojas and Ms. Josie were actually trying to help more than sell, and that says a lot now days.I wish I could give you guys more than 5 stars just to show how thankful I am for working with you.
Billy T
5 months ago
I recently bought a vehicle from Universal Auto and the sale went smoothly and was hassle free. I found some things wrong with the vehicle during the inspection and test drive. The sales team had them properly fixed before I drove off the lot. Great customer service and really nice folks. I would recommend them if you need a car or any vehicle repair.
Traci White
4 months ago
David has been such a joy. He has turned a negative experience into a positive one with the utmost of professionalism. I appreciate the customer service! Much Respect to this business as a whole. Josie has also been quick to respond and ready to help!
Roxana Santillan
4 months ago
I recently had the pleasure of purchasing a car from this dealership, and I am thoroughly impressed with the exceptional service provided. The buying process was remarkably smooth, Thanks to the excellent customer service provided by Josie.
Jo
3 months ago
What a day! Came in looking for a car with no hopes of purchasing but walked away with something even better. I m beyond grateful for Josie. She s a miracle worker. 5 stars, the best!
Akiera Roberson
11 months ago
Found Universal through browsing the web after multiple denied applications to find a vehicle, I sent them a message about a vehicle. They were quick to respond, answered all of my questions, and went above and beyond and today I drove away with a beautiful Honda Accord Hybrid in amazing condition! Special Thanks to Mrs. Josie! She made my experience perf! So if you are looking for a vehicle, give them a chance! You won t regret it
Trecia Riley
5 months ago
If you want a hassle free and quick and easy experience when buying a car, please go to Universal Auto Center! David and Josie were amazing and so accommodating. They made the process painless and answered all of our questions.