Tommie Vaughn Ford Truck Shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cole Sanders
2 years ago
I took my truck in to the truck shop since it was in limp home mode. They found rust on the pressure control valve (evidence of water in the diesel)and said I needed an entire fuel system. I asked them to file a warranty claim with Ford, and the service manager, Jeremy Pegoda, said he would. He called me 2 days later and said it was denied. I called Ford and found out he NEVER filed a claim. When I called Pegoda back, he said they would have denied it so he didn t turn it in. So, he LIED to me and then wanted to charge me $9000 to complete the task. I tried to file an insurance claim and they also talked to Mr Pegoda and he once again convinced them it wasn t necessary. I called several other shops and no one wanted to take in a truck that was torn apart. Mr Pegoda gave me a deal $7500, to complete the job. I had no other choice. I also tried calling the owners of the dealership and they never returned my calls.

  Jose G Escamilla
3 years ago
The customer service is excellent , Mr Solis , Service Advisor listened to my problem with my 2018 f450 6.7l. I'll be waiting to see what they find out what is causing the problem with my truck and hopefully they will pinpoint the issue and repair it. Will do a follow up..

  Dean Woods
3 years ago
I had to downgrade my 2 star rating to 1 because my truck had to go back for more problems that it didn't have when I brought it there initally. I tried to tell you why I gave it 2 stars after the first visit but Google wouldn't publish it, so you can only imagine what I think about them now.

  M Z
a year ago
We get great repair work & friendly, knowledgeable customer service here. Thanks, Brenda!

  Aaron Gutierrez D
2 years ago
Really good customer service I really appreciate the hard working mechanics and front desk service

  ricky erosa
3 years ago
I feel like me going there for service is just a huge burden, i feel like i get an agitated attitude from the lady service writer.....

  David ` Williams
2 years ago
Good place for repairs and service wonderful people

  pangris
3 years ago
The best automotive service in Texas.

  joshua gibson
4 years ago
Fast service good people

  Michael G Singleton
3 years ago
Very Sad customer care!

  Jim Bjork
2 years ago
Good people