Tesla Collision Houston

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chandana Guntur
9 months ago
Recently we were in a front end collision and They brought our car here a week before the actual appointment and finished it very quickly in one week we got our car back They also cleaned it inside and out.The most important part the repair: They repaired the car and made it look brand new! they were very communicative the whole time!

  F Y
2 months ago
Recently I had a minor accident and caused some body damage to my Model Y. Luckily I found Tesla Collision center at Wagg Way Rd. I am really impressed with the remarkable service and expertise at the Tesla Collision Center. The staff at the Tesla Collision Center took the time to listen to my concerns and thoroughly assessed the damage to my vehicle. They addressed any questions or uncertainties I had, ensuring I felt informed and confident throughout the entire process. They worked diligently with insurance company to make sure my repair was covered.The quality of workmanship exceeded my expections. My car looked brand new after repair. I would recommend to anyone who needs repair work on a Tesla.

  PJAC 320
3 months ago
It stuns me that Tesla gets a four star. I've owned a number of luxury cars and never in my life have I received such poor, non-responsive service.In December, I drove an hour to the shop to have the car examined for an estimate. I need the estimate forwarded to my insurance for their approval. Despite countless calls and emails, we have received no response.I have since started the process to file a complaint under the Texas Deceptive Trade Practices Act. We've sent written notification. Tesla is the most arrogant, disengaged auto manufacturer on the planet.If your app request does not 'fit' their tech, there is no recourse to a human or other assistance.I waited 8 years to buy this high-end car (waiting for the tech to get where it needed to be). It's been a nightmare. Stuck for a month with a flat tire. Returned two for defects when bought. Steering wheel material coming apart.Buy a Yugo. You'll get a better end-user experience. If it wasn't for my divorce, I'd trade this car in for a Porsche tomorrow. Take the car to Metropolitan Collision if you want someone who'll actually answer the phone.One star only because there's no option for Zero stars.

  Precious
5 months ago
I had a phenomenal experience because of Jay! He really fought to get my car taken care of when insurance wasn t being responsive or attentive. I ve had a few horror story experiences when it comes to car repairs, but this one made me put trust in mechanic teams again. From beginning to end, I was kept up to date on what was happening with my car. Super responsive and always ready to help.Thanks again Jay

  Swati Khaitan
5 months ago
The whole process from start to finish was very smooth and couldn t have gone any better. Fred is GREAT!!!! He was very helpful and kind throughout the whole process. I really really appreciate everything that he and the whole TESLA team did and I cannot say thank you enough. Very grateful.

  Jonathan M
5 months ago
Shout out to Fred & team for handling my repair efficiently and doing great work! Was in a hail storm and had all around damage. Was a smooth process from start to finish. All done within the app with timely updates along the way. Highly recommend!

  Mark Kusmider
7 months ago
My customer service rep was extremely helpful with communicating estimates of repair timeline and was able to look into a few extra things for me outside of the original scope as well.Repairs on my rear bumper were pristine. I was very happy with the entire experience, including the partnership with Enterprise to conveniently pick up and drop off a rental car.Services: Tires, Painting, Body & Trim

  Tim Shi
6 months ago
Brandon is a great service manager. Got rear ended in my model X and he was a true professional - easy to communicate with and very competent. Pleasure to work with, highly recommend.

  Amalia Parodi
6 months ago
Obtaining an appointment has proven to be quite challenging; however, I must commend their remarkable efficiency and expeditious assistance in navigating insurance matters and accurately assessing the extent of damages, rather than solely relying on insurance provisions. Christian exhibited exceptional ease of communication, and the reporting process was flawlessly streamlined.

  Jason Evetts
a year ago
Minor damage repair work done from a hit and run accident in a parking lot. Good service and gave great advice for handling any issues. Kept me up to date with repairs and the front desk was very helpful and polite. Time in shop was acceptable, and I appreciate the forethought of ordering parts before needing to leave it sitting for weeks waiting for them to come in. They worked seamlessly with the insurance company. Would not hesitate to return in the future.Want add a special thanks to Fred for his extra effort fixing a couple things after service and making sure I was happy with everything. Great customer service and gives me a lot of confidence in the work they do here.

  Frank Namo Kang
a year ago
They were extremely professional. Punctual, responsive, and kept updating me throughout the process, and even coordinated with vehicle rental company as well as the insurance company to make the entire process extremely smooth. I really didn't have to say or do anything except just say okay, sounds good, thank you.As a Client, I have never felt so cared for like this. No questions were asked as all information I wanted to know was naturally provided to me up front.Services: Painting, Electrical, Body & Trim

  Kim Brewer
9 months ago
I am here on my fourth trip for the same problem. Multiple quality issues surfaced on the repair performed including replacing a damaged part with a dented one, misalignment of the repair causing significant gaps, and paint overspray which damaged my applied PPF and ceramic coating. Also, when I picked up my car, it was full of a white sticky substance that took me hours to clean. My biggest concern beyond the numerous trips I had to find the time for, is when an issue surfaced, I left multiple messages with my service technician with no response, no one answered the main line, and the mailbox is full. My appointment shows cancelled in the system, so to get an urgent issue resolved without waiting weeks for a new appointment you are left calling all day hoping after numerous attempts someone might pick up the ringing phone. The identified issues were eventually resolved with a lot of time invested and a certain level of frustration.

  ke'er orr
11 months ago
The service is great. I walked in for my appointment and they greeted me by name without me having to introduce myself or saying I have a 10am appointment . They got me in and out in about 10 mins and the collision specialist was very informative and helpful. Hopefully I never have to see them again for repair but if I do have any more collisions, this is where I m coming.Service: Body & Trim

  KevinzCastle
a year ago
Resolve all the hard issues seamlessly within 24 hours, proper planning, very detail-oriented, got the car back clean, friendly staff, very professional, and great management team. Thanks, Hawkeye Manager Jimmy and Eric Hirsch for updating me on the progress and making this process look so easy. This is the best Tesla Collision Center! I would highly recommend this place 10/10.

  Brian Eisemann
a year ago
Could not be happier with my recent repair experience. I was rear-ended, and Michael, Tristan and Yuri did an amazing and helpful job. The communication was great, and my car looks fantastic. I never thought I could like a body shop. I have hated all prior body shop experiences until this one.Bravo to this Tesla Collision Center! Highly recommended for Tesla owners. And fortunately, my insurance, USAA, was very cooperative, and worked with the at-fault party's insurance to get everything repaired as-new. They also had the courtesy to fix something that was missed at the factory. Amazing!

  Albert Garcia
2 years ago
Mike was great. He made sure that I was updated on the repair to my vehicle multiple times a week. He spent time explaining everything that was needed and addressed any concerns I had. The car came back looking new. Using Tesla for the repair just felt seamless. I was able to see the status of my car on my app and I was able to pay with the credit card I had linked to my account. I had to pay more than my deductible because State Farm doesn't pay Tesla's hourly rates, but it was worth it. Find out first before you go because you could be paying significantly more than your deductible, but that's on the insurance company and not in Tesla.

  Alec V
2 years ago
Tristan was an awesome advisor! Also many other employees at the Collison were a great help when having to deal with my insurance Allstate which wasn t helping much! Definitely recommend. My detailers at the shop approved of the work and quality. No over spray or anything. Good job Tesla!

  Michelle Mowad
a year ago
My Tesla S has been there since January 5,2022. Five months later, I still do not have my car back. The loaner I was given broke down "electrical support" was needed. I am paying $1,350 for the lease with no car. Jonathan the Manager, Nick and Yuri do not even return my phone calls at this point. For a point of reference, I have never left a negative review on a business. I would seriously consider this before purchasing a Tesla. I was hit by someone else who took full responsibility Nov 28,2021 so there were no issues as far as insurance arguing. Feeling hopeless & carless at this point.Service: Body & Trim

  Cedric H
a month ago
I showed up knowing nothing. I left knowing everything. Very comprehensive consultation.

  Andy Truong
a month ago
Great service and quality. Expect nothing less for from Tesla.

  Michael Clark
2 years ago
My wife needed minor body repair for her Tesla X.We considered Tesla Collision Houston first, but were hesitant because the shop is 30+ minutes from our home. We quickly learned however that only official Tesla shops can get parts. Another non-Tesla body shop we trust told me the quickest way would be if I bought the parts from Tesla and delivered them to their shop. So we decided to try Tesla Collision.So I dropped off the car and Lyfted back.Everyone at Tesla Collision was a complete pleasure to work with. Repairs were estimated at 6-7 days, but took only 3. They sent photos of all the work needed before starting. And they worked seamlessly with our insurance company.The Tesla shop itself is impressive. Probably 20+ bays, all spotlessly clean.When we picked up our car, it looked like new.Bottom Line - The entire process was flawless. I can't think of anything they could have done better.Services: Painting, Body & Trim

  Derek Alfonso
2 years ago
There's a lot of negative feedback for how long it takes to get your vehicle repaired with Tesla. My vehicle was towed after someone used it as a speed bump in a parking lot yesterday, by this morning they had already called me before they even officially had opened, and the vehicle will likely have repairs completed by tomorrow! I spoke with the manager and a few of the employees, and they are trying to run this location different, and from what I can tell they are doing just that!

  Paritosh Raut
7 months ago
They dont even answer the phone when u just want to call them and ask if they are ready to accept a vehicle. Tesla is anyway known for its bad service and this center is no different.

  Ramnath R
8 months ago
They definitely went way beyond to make my service smooth and fast. If you need your Tesla repaired I would highly recommend them.

  Joshua Sweeney
2 years ago
10/10 - Would definitely hit a tire again for this level of service! LolAwesome service here and amazing job communicating!! I had a texting driver fling a bouncing tire into my lane on HWY99 and it smashed up my left front bumper. The day I walked in to the body shop, Tristian clued me in that they were doing something new at this location and promised me I d be happy with both the work and the delivery time. He told me that a whole new bumper, paint, and all body work would be completed in three weeks 9 days later, he called to say my car was ready and that I could come pick it up at my convenience. Excellent job guys!

  Kris Dixit
2 years ago
Heather, Nick and Yuri are awesome.. Took care of my Tesla, and got the repairs done within a week... The work looks awesome, and they were on point with their communication.. Will work with them again...

  Aline Jaimes
2 years ago
Very eficient, zero drama, no surprise fees. My car was ready in couple of days. Heather was great communicating with me and the insurance. 5 Service: PaintingService: Painting

  Ana Alvarez
8 months ago
Thank you to my claim specialist Brandon Perez and the Tesla team for the great customer service! You guys were AWESOME

  Adeel Ahmed
2 years ago
Tesla's finest.I had the pleasure to work with Nick on my car.They got done with my car the same day, and the price was much more affordable than what I could shop around aftermarket, even with the aftermarket risks

  Amrik Khinda
a year ago
Cheap plastic body I had seen in my life