Sterling McCall Lexus

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robert Isom
3 days ago
I recently experienced exceptional service at Sterling McCall Lexus while working with Stuart McMillan and Dane Babbitt. Stuart's thorough knowledge of both new and� the pre-owned inventory and attention to detail ensured I found the perfect vehicle tailored to me. Dane's transparent and stress-free financial process made the transaction smooth and easy to understand. Together, they provided a top-notch car-buying experience.Stuart and Dane's professionalism, expertise, and commitment to customer satisfaction made� car purchase enjoyable and memorable. I highly recommend Sterling McCall Lexus, particularly Stuart McMillan and Dane Babbitt, for anyone looking for a premium pre-owned vehicle and an exceptional buying journey.

  Aric
2 weeks ago
I had the pleasure of purchasing a used vehicle from the preowned department. I worked with Cesar Vargas, who was willing to work with me throughout the entire purchasing process and helped to get the car like new. I am pleased with my purchase and look forward to continuing my relationship with the staff here at Sterling McCall Lexus for years to come.

  Ly Nguyen
2 months ago
Got my first car purchase in the US with extremely smooth and satisfied experience overall. Jerry Chen is a very patient and knowledgeable salesperson! I had some difficulty in the process and called him several times in the day to ask lots of questions, but he always helped me navigate each of them very conscientiously! The showroom also has several flexible payment options! Highly recommended for your next car purchase or services!

  Jacan Villareal
a month ago
I came in for some maintenance, and was given great service and attention by Jose Gutierrez.He walked me through everything I needed and took time to explain anything and everything I had questions about.

  G Babyyy
6 months ago
Very disappointed. You can fix your car pretty much everywhere but you go to the Lexus dealership because they know what they are doing and they provide that luxury service. In my experience- both are untrue for this dealership. There was a fuel tank recall last year, they fixed the issue for free. Spilled gas in my back carpet floor and send it home with me. It smelled like I was at a gas station. It was so bad, they had to detail it 3 times before they got rid of the smell. But they did take care of it. Today- my front and rear suspension needed to be replaced. Spent around 2K and just very disappointed to see the car given back as dirty as it did. I think the least you can do is wash my car after I just spent that much money. Not sure if that s how a luxury dealership operates but this was not always the case. I mean charging me 2k for 1 front suspension and 1 back suspension is crazy enough. But at least wash the car.My service specialist was amazing though, he took really good care of me. I highly recommend Matt.

  Whitewidowm5
2 months ago
Imad is the man came in on his day off to sell us a vehicle. He was able to help us decide whether a lease or buying the car was a better option and was there with us every step of the way.

  Ti Pa
a week ago
Always have a great experience with Sterling McCall Lexus! Hands down the best Lexus dealership in Houston. Jose Gutierrez is a honest and professional service advisor. He is patient, will explain what is wrong with your car and gives you the space and time to make the right decision for yourself.

  Levi Halley
a month ago
Hi Imad, thank you for guiding us through our used car purchase these last few weeks. Your team made it easy for us to buy from out of state. The little things matter and you had our RX detailed down to the engine bay lol. Even for a Lexus dealership this was an impressive experience, 5 out of 5 stars!

  Joachim Nguyen-Phuc
3 months ago
Great place. Ask for Jerry Chen or Danh Nguyen. They are my salesman. It took me less than one hour to have a great deal for 2023 GX460. The whole process was very transparent and the salesmen are super nice, friendly, and straightforward!

  Ken Rambo's Garage
4 months ago
Don t purchase a used car here! I bought a low mileage Lexus from out of state. Salesman stated it had a couple small blemishes from driving but nothing major. Car came in and had a hole in the bumper, huge scratch down the side, heat didn t work, missing spare tire, and check engine light came on the first ten minutes of driving. I emailed the salesman and GM with no response. Once they get your money, they are fine with you!

  sofin padaniya
4 months ago
It was amazing! When I first came to the dealership I wasn t sure I wanted to purchase a Lexus. I looked at RX and hailey benefited was able to explain all of the differences and I ended up getting RX350 luxury and I loved it. Hailey went over all of the features and when I eventually decided to purchase the 2024 Lexus RX 350 luxury she helped me keep my payment under a certain amount while still adding additional warranty products. I love my new car and would definitely recommend Hailey benefited and Sterling McCall Lexus to anyone!

  Mariel Agtual
a month ago
I ve been going to Sterling mccall lexus since I first got my driver s license as a teenager and I can t imagine going anywhere else for the consistency in quality of service all these years. Marlon Romero has been a great service consultant with each Lexus I ve driven that needed maintenance. He s upfront with the service and pricing and makes sure I m satisfied with the results. As for the sales side, Juan Cano was very accommodating and patient with me when it came to choosing my recent Lexus. I was eyeing one of the models on the floor and without question he let me test drive it and I fell in love with a model I never thought I would get. He made the leasing process smooth and followed up to make sure I was satisfied with my car. I often speak about the service I get from Sterling McCall Lexus to my other friends with their other brand cars and nothing compares.

  KR Bell
a week ago
I made an appointment for an oil and filter change. While service advisor, Keith, was writing up my service ticket, another male at the dealership started checking my tires on my vehicle in front of me. When I spoke to this unknown male, he never acknowledged me. As a female customer, I felt disrespected and dismissed. I also received a repair ticket from the service department citing several expensive items needing repair due to leaking but they omitted citing a broken tire sensor light and worn windshield wipers on my car. In addition, my air conditioning was blowing cold air on the way to my service appointment and is now not blowing cold air. I will not be returning for service at this dealership.

  Mariam Lakhani
a week ago
I had a fantastic experience with the Imad Khan at the Southwest Freeway Lexus location. He was refreshingly honest and incredibly helpful throughout the entire process. Not only did he go out of his way to find the perfect car for me, but he also made sure I felt comfortable and not pressured at any point. His professionalism and genuine approach made buying a car an stress-free and enjoyable experience. I highly recommend Imad to anyone in search of a vehicle!

  Donya Gay
a week ago
Jesse is an awesome Service Advisor. Took care of me in spite of the call center booking my appointment with errors. He took good care of me and made sure I didn t have to sit there and wait to be worked into the rotation. ThAts customer service!

  Soufyan Mustapha
4 months ago
An exceptional experience at the Lexus maintenance service! From the moment I arrived, the staff was incredibly courteous and attentive. The service was prompt, efficient, and done with utmost professionalism. The team went above and beyond to ensure my vehicle was in top condition, addressing all concerns with precision. The waiting area was comfortable, and the updates provided during the service were thorough and reassuring. Overall, I left feeling confident in both my car's maintenance and the outstanding service provided by the Lexus team. Five stars without a doubt!

  Sarah C
2 weeks ago
Everyone was great today. My car servicing was managed by Nathan, excellent communication and Financing done by Hafiz. Both very friendly, honest and professional. I didn t mind waiting. It was pleasant. Thank you!

  Farnaz Safavi
a week ago
This review is SPECIALLY for Danh Nguyen, the sales manager who helped me buy my son s first new luxury car. Because of Danh, my son experienced TRUE EXCELLENT customer service and care on his first purchase as a young man. I can t find the words to extend my gratitude to him for his patience, kindness, knowledge, professionalism, and all his guidance. I will definitely buy my own next new car from Danh. Thank you for making this experience the most memorable and pleasant experience ever!

  Carla Ephran
4 months ago
I had an excellent experience with Ashley, the service advisor at the Sterling McCall Lexus located on the Southwest Freeway. I appreciate Ashley being my advocate for the repairs that were completed and for customer service recovery in regards to the quality of work that was performed. I would like to further discuss my experience in regards to the repair itself by the technician. Again, thank you Ashley for listening and taking the necessary actions to satisfy me. The work you do DOES NOT go unnoticed. Thank you.

  Z A
a week ago
What a beautifull experience!I bought my LX600 from this dealer, the staff and the dealer in general was just an amazing experience. My Sales Person Mr. ROCK BRAILSFORD and Finance Manager Mr. JOHN WARREN know what they were doing and took time to explain everything in detail. My concerns were addressed to my satisfaction.You know this is coming from my heart because my wife who was 8 months pragnent at the time and we were there at the dealership with our 2.5 year old so things were on edge for everything.Process so smooth and pleasant that we actually enjoyed our time at the dealership, so mush so that I took my brother with me to get his new ride from Mr. BRAILSFORD a month later.Thank you again TeamGreat job.

  Nina Fraga
a week ago
This location sold me my certified pre-owned 2017 RX 350 with the 4 wrong-sized tires and NEVER APOLOGIZED for it. Driving my car in this condition could have caused an accident, which could have taken my life. I had to escalate the issue all the way up to the GM in order for anyone to pay attention to my very valid issue, and even then, I never received an apology from any of the managers I dealt with, which included service manager, Paul Zapata; Larry Miller, Director of Service; and the general manager, Joey Dupuis.In the interest of transparency, this issue was discovered on 3/15/2023, but it has taken me over a year to recover from the mistreatment I endured. And to provide more context, I am a woman and am a person of color (Mexican-American). I mention this detail because I do feel I was dismissed in a way that someone who is in a more privileged position, would not have been dismissed.Here are all the details, which are all documented with an extensive paper trail, which is why I plan on taking legal action against Lexus (I m in the process of interviewing lawyers now)-Timeline1. Purchased car 1/11/21. Lexus should have sold me a car with the correct-size tires, but I was sold a certified pre-owned vehicle that passed a 27-point inspection, with 4 wrong-sized tires.2. I got this vehicle serviced at this Lexus location 4 times:a. 3/16/2022b. 5/27/2022c. Date unknown but I do have the invoice somewhere d. 3/15/20233. 10/10/2023- I had to replace 2 tires, and I decided to purchase them from Discount Tire as they have an EXTENSIVE warranty available. Discount Tire installed the correct-size tires on my car, and at that time, I made the decision to purchase warranties on all 4 tires 2 of which were the incorrect-size tires that Lexus installed and again, I was still completely unaware of this.4. 3/15/23- At approximately 9:30am, I arrive for my 40,000-mile oil change and maintenance service at this Lexus location. At approximately 12-12:15pm, Matthew returned my car to me, and I was told that everything was fine aside from recommending that my front brakes will need to be replaced soon. When I exited Lexus and turned onto the feeder of 59, I noticed a notification I had never seen before turn on, continue flashing and my car was unable to accelerate. I immediately returned to Lexus, and I visited with Matthew and Paul (Paul Zapata, the service manager) who informed me they would take my vehicle to the back and take a look. 5. 3/15/23- I expected this to be a quick fix, maybe someone hit a button they shouldn t have, but I had no way of knowing that this was going to turn into an issue that has been 1 year, 2 months and now 5 days (back when this was brought to my attention on 3/15/2023) in the making.*This review is much longer, but I'm not sure how I can leave the full review due to the character count. I am able to provide more details to anyone who would like to review them. *

  Hope Bustamante
2 months ago
Wonderful experience! Quick easy process. Was in and out with a new car in no time. Customer service was awesome and answered all questions very professionally. We will definitely refer family and friends. Thanks Chris G.

  Tischia Gordon
a month ago
Well, on my birthday, I decided to purchase a Lexus, and the universe led me to Sterling McCall Lexus, and with that, Mr. Imad and the financial rep were amazing, attentive, and just simply kind.Thank you...

  Dr. Valdez
a month ago
I recently purchased a GX460, and overall, the sales process wasn't too challenging. The salesman Thien was responsive and helpful initially, but unfortunately, things took a downturn once the purchase was finalized. Upon inspecting the car at home, I discovered a crack on the fog light, and to my surprise, I was only provided with one set of keys.Despite reaching out multiple times via phone calls and email the following day, I received no response. It felt as though the salesman's responsiveness vanished as soon as the sale was made, which has left me with a disheartening impression of the dealership. This experience has made me question my decision to purchase from them.I am now contemplating whether I should return the vehicle in the next few days if these issues remain unresolved. Furthermore, during the trade-in process for my Honda, I was surprised to see a $1300 deduction from the agreed trade-in value. This deduction was attributed to what was considered 'major' cosmetic damage, despite my assessment indicating 'moderate' damage on the appraisal questionnaire.I expected fair treatment during the trade-in process, as well as receiving a car with no defects and proper documentation, including two sets of keys. Unfortunately, these expectations were not met. Moving forward, I hope for prompt resolution to these issues and improved communication from the dealership, especially after a sale has been made.

  Pradeep Samantaray
a week ago
I am really frustrated and lost trust on McCall Lexus. I got my new 2023 Lexus ES for 2nd Service after couple of days it was found the lug nuts were not secured properly. Fortunately the wheel didtn't come out while driving. I lost a day towing the car to dealership and was offered free 15K service.When I went to perform my 15K service the service technician insisted not to do oil change and he didn't. Where as on their website it strongly recommends to change the oil every 5K.No Sure, why McCall Lexus service is so pathetic .

  Akin Fisher
3 months ago
Great job!. In response to a recall, Sterling McCall Lexus got my airbag replaced on my classic SC 430. My rep, Michael was very professional. The service in itself was timely executed.Even had the 2024 ES 350 for a couple of days on the house. Now I m eyeing those as in my next upgrade too. Or not.

  Letresa Girdy
3 months ago
I love Sterling McCall Lexus. You get quality service without prolonging your time. You can enjoy your Saturday with no worry. Our service guy was Keith he was awesome !! He was professional, polite, and when asked questions he was detailed and knowledgeable. Which in turn made me feel heard and comfortable. While learning alittle more about my service.

  Meena
2 months ago
I had such a great experience here. Imad Khan came into work on his day off just so that I can get into the car I wanted. I d definitely recommend working with him on your next car purchase/lease, whether new or pre-owned. Even before coming to the dealership he was pretty clear with what to expect. I didn t feel rushed or pushed into getting things I didn t want, which has happened at other dealerships in the past. Everything was straightforward and the process was pretty quick compared to my past car purchases.

  Diane L. Welty
5 months ago
I have been with Sterling McCall for many years. Always fantastic service. Today I had a new service writer. Michael was super! He understood exactly what I wanted done today. He checked to verify the tires I additionally wanted were in stock, prior to my appointment. It was a busy day today. But, Michael kept me informed, and got me out exactly when he predicted things would be finish. It was a good day!

  Patricia R.
2 months ago
Excellent service. Service Consultant Randy went above and beyond the call of duty in providing service for my car.He was knowledgeable, courteous and respectful of my time. I was informed of two situations that eventually would need to be addressed. I like to be proactive and appreciated being forewarned.