Sterling McCall Hyundai Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  jessica c
a month ago
I always dread dealing with dealership services but this has to be the very best service I have ever received! Setting the appointment with Johnny Maldonado was very easy. He was ready to greet me the moment I arrived and made everything simple and effortless. The new building is beautiful and made for a comfortable experience. Johnny was informative, pleasant and addressed me by name, treated me like family. I am so happy to be part of The HYUNDAI experience.

  Daniel Lee
4 weeks ago
Terrible experience with the service center for a recall repair. Online estimate was 1 hour so I elected to wait when setting up my appointment. On arrival, an oil change was added to my appointment since I was close to the next maintenance cycle. I was told I would likely be waiting 2-3 hours which I was okay with. I ended up waiting over 5 hours.The service center is not very optimized. My appointment was at 1:15 pm, which is when I arrived. Work on my car did not even start until 2:50 pm. I know this because I receive notifications of my car status. Also saw the car was sitting in the parking lot. at 4:30 pm I was told they have parts for the recall and if I wanted them to proceed. Not sure why they wouldn't just proceed, especially since the repair only took 30 minutes to complete. They didn't start working on this until 5:00 pm. Car was finished at 5:30 pm and sent to detailing to be cleaned. Not sure why this added an extra hour but I didn't get the car back until 6:30 pm.Next time I'll drop my car off and call an Uber or find another service center. Most dealerships I've worked with in the past have offered either transportation service or a loaner vehicle for repairs this long.Also on top of this, I asked for my washer fluid to be topped off since I was receiving low fluid notifications. The service rep Glenis confirmed with me that it was topped off. Surprise, when I got my car back it was still low. I didn't want to wait another 2 hours so I just drove off.

  Melanie Soders
2 months ago
I have had a positive experience at this location every time I have visited. The service advisors are so friendly and responsive. Cedrick helped me without an appointment in the past. My most recent experience with Johnny was up to expectation. The new location is clean and bright with the same quality service.

  Nick R
a year ago
Originally, I was not pleased with my experience here but have since changed opinions about this place after management made it right. I arrived for an oil change, the service department was slow to check in with you, the oil used was conventional and not a synthetic blend, and even though a multi point inspection was included, I never received one. I have been to other Hyundai service centers, and they have always been a great experience, so my expectations for this place were high. Since then, I had reached out to the service director Mark who offered to order the preferred oil I normally use and redo the service which i was satisfied with. Jesse who was my service advisor the second time around was also very helpful and understanding to my needs. Overall, if choosing this dealership for service, be specific about what you want and if there are issues, make sure to reach out to management about those issues. Overall, I was pleased with the resolution I received, and I will consider this place for my future vehicle needs.

  Amir Bagherzadeh
2 months ago
Stopped by this location on 12th of February to receive their endorsement for a check sent to me by my insurance. Simple standard procedure just as of signature for receiving a package, explained to me by my banker. Their General Sales Manager "F" did not even know what an endorsement was and I had to explain to him the entire story just to hear "That's not gonna happen" with a strictly serious and uninterested facial expression. He didn't even take a look at the letter attached to the check which was assembled by Bank Manager and Insurance agent. Pretty shocking and unbelievable of a leader in this facility. I have been coming here for 3 years and would never return my business and needs here.

  Dan Breslau
5 months ago
3+ hours for an oil change. Yes. Over 3 hours for an oil change.I stood in front of the service rep for 10 minutes while he wrapped up something he was doing before he checked me in. There were other people around who could have helped me but they told me to wait for him. All he did was click a few things on his computer for a few seconds.I sat in the waiting area and no one told me anything about any delays at any point. The bathroom? No soap either.I took off of work to come in to do this because the only other appointments were a month and a half out. Why have appointment times if it s going to take this long for an oil change I can get done anywhere else in under 30 minutes?Go somewhere else. Whatever they charge will be worth it compared to the wait and neglect here.

 
3 months ago
Ismail was very helpful and professional, he went out of his way to help me and get the best rate possible so it can fit my budget. Very nice guy!Carlos was also very helpful and fought for me to get the best deal, honest and very professional, he took the time to explain about every little detail in my new car!

  Curtis Maples
6 months ago
Arrived early for my scheduled maintenance appointment 11:15 am. Originally service advisor said 2 hours which I thought was too long but I just said ok I ll walk around. 3 and 1/2 hours later I m still waiting on my vehicle. Will never come here for service again anytime I ve had to deal with this dealership it s been an issue. Appts are booked in advance for months online, when I had a tire issue the dealership acted like they didn t know what policy I was talking about that covers replacement. Had to go to Spring Hyundai to get it fixed. Having said that Glen the service advisor was apologetic, professional and this review does not reflect negatively against him. However 4 hours for a scheduled maintenance appt made weeks in advance is crazy, never using them again.

  STELIANA CALIN
3 months ago
I took my new Hyundai for the first maintenance service at 10 am as scheduled almost 3 weeks ago. They told us it will be about 2 hours . We left the car and did some errands returning after the mention time . I asked about the car and J. Said they are waiting for the paperwork. Thinking it is about the bill I said yes and set in waiting area . After another 30-40 min I asked again , told the same it will take awhile . Seeing my car outside I asked but the car is ready , no? The answer - NO . Finding out that after 3 hours they DIDN T EVEN BEGAN TO WORK ON IT ! I asked for the key and left . Never ever go here for any service. Do yourself a favor- Read the other reviews ( something I didn t do).

  S H
a year ago
I took my car for back up camera issues. When I went to the service centre, the executive who was handling it the appointments informed me that they are short of workers and can t be done. After spending sometime he respected my appointment and took my car for the check up and then came back to me. I was waiting in the lobby and made gestures at me instead of calling my name. I felt offended and I escalated to the service manager who was also not nicer. After all this drama, the service manager came with an estimation of $3000 for entire music system replacement for 2013 Hyundai Sonata. They were not ready to listen me on the camera check up rather they concluded it saying replacement. This is ridiculous. It was kind of eyewash to just to manage the customer. I took my car to a local shop and that guy ordered the backup camera and it worked well. My car was driven mostly in the snowy area and the backup camera system was damaged due to salt. The pictures are attached. I stopped servicing my car here. Not at all recommended. Sometimes you need to respect customer s inputs as well.

  Yusif Ibrahimov
5 months ago
AWFUL.Brought my car to oil change and over the phone explain what problems car has.They never even checked that problem but lied that everything ok. Moreover during oil change they they didn t check basic stuff lile Brake Fluid,Transmission Fluid,Power Steering Fluid,Antifreeze etc. I came home check most of them are low. They are unprofessional or they are interested your car go bad. One mechanic told me why I am complaining my car is not Genesis, means shut up and drive your Hyundai Don't go there especially if you are not familiar how to inspect after them. I am not sure even if they changed the oil.

  Stephanie A
2 months ago
Plan on waiting a MINIMUM of 3 hours for just an oil change. Most times the wait is 3+ hours. They are nice enough but their wait times defy logic.

  Dorothy Levi
6 months ago
Service dept: The wait time is not their strong suit. They are moving to a new facility soon... so maybe more stars later. Happy with the work thus far.

  Savannah Bishop
7 months ago
*****UPDATE: I found out the part for my vehicle came in but no one ever called me. Run as far away from this dealership and JESSE GOIRL as you possibly can. I ended up going to Texan Hyundai and had a much better experience all the way around.I stopped to get gas on my way to Houston last week. My fuel door on my Santa Fe, which is press and release, was stuck. I was not able to fill up my tank. I knew I had enough gas to get myself to Houston, and I decided I would take it to be serviced here. When I called to schedule the appointment, Katrina was lovely. She got me an appointment that afternoon and told me I could bring my vehicle in earlier to see if it could be worked in sooner.Since my fiance and I had other errands to run, we decided to drop it off early, upon her recommendation. However, the service department was not nearly as friendly or considerate as Katrina. The person at the service counter told me I was too early, and my car wouldn't be worked on until the appointment time. Additionally, I was reprimanded for not having enough gas in my car (I was down to 11 miles to empty), and I was told that this could result in a fee. I told the service representative that I was not able to fill up my car, which is why I was there. I even asked if they would put a few gallons of gas in my car so I could make it to a gas station after, and I was told that this would be done "as a one time courtesy."I called a few hours after my appointment time for an update and was told the service rep would call me. He didn't call me until 5:15pm on a Saturday and told me that normal business hours end at 5. He said I may not have time to pick up my car and could pick it up MONDAY. Unable to go without my vehicle, I left right then to pick up my car. Upon my arrival, the door was not locked, and there were customers being assisted, which told me this particular rep was just ready to go home at the end of his shift. He reminded me that he was on his way out the door and didn't want to answer my questions.I was informed that the part needed to fix my fuel door was not in stock and had to be ordered, but I would get a call when the part came in. They broke the faulty part on my car and said it would be covered under warranty whenever the part comes in for repair.Since he was more concerned with leaving, he told me I could walk across the street to find where the valet parked my car because he didn't have time to show me. He told me to have a good night and sent me to get my car. When I finally found my car (parked in a lot half a mile away), I started it to find out there was only 1 mile to empty. As soon as I pulled out of the parking space, my mileage zeroed out to four dashes appearing. I was out of gas. I managed to coast into the parking lot and walked inside to tell the service rep (who still hadn't left yet) that no one put gas in my car.Instead of offering any sort of solution, he tried to say, "I told the valet to put some gas in it for you." And he was prepared to tell me that my car did have gas. It wasn't until he walked out and checked for himself that he found out I didn't have any gas. He was on the phone with someone and was more invested in his conversation than assisting me. He handed me a metal canister to fill with gas. This canister didn't have a nozzle on it, and he told me I could "ask the gas station for a funnel and funnel the gas into my car." Luckily, my fiance was there and able to take me to a gas station, which sold him a gas can with a nozzle and we came back to put gas in my car.I was told I would need to bring the original canister back and leave it outside the door, which is what I did. I was able to drive my car off the lot and fill up my tank.Fast forward to today, I called to see if the part had arrived to fix my car. I was told it has arrived, but somehow there are no service appointments available until the month of October. This is not my regular dealership, so I don't have the ability to just go without a vehicle or drive an hour to Houston at all times.

  Stacey Mapp
3 years ago
The best customer services I've received in years!! Charles was the best. He listened to what I wanted,gave me what I wanted and for that I'm grateful. Grateful to have gotten someone that catered to my needs and he deserves more than this review!

  ankit patel
2 months ago
Worst experience I had. They do not have state inspection machine in working conditions. The service staff is not customer friendly.

  Al Robinson
a year ago
My current visit to Sterling McCall maintenance was excellent. Mr. Cedric had always been excellent in his workmanship. He is a very knowledgeable, and very concern about your problems at hand.He's very knowledgeable in the workmanship on my automobile and he gave me some very needed information for future problems down-the-line. He go all the way out to make sure the customer is satisfied. He is the very reason I come back at your dealership to get all my maintenance work done.I give your company 100% customer satisfaction and how they conduct overall business in a highly professional way. My next vehicle purchase would definitely be at Sterling McCall.. Thanks for your excellent service in the past and future.

  Anshum Jain
a year ago
Had my car towed here as it would not start. I have not been able to get through to any service advisor for an update on the service.Sometimes my call goes through, and they have no update, so they either take a message for the associates or forward the call to someone who does not answer. I have left almost infinite messages have not received a single call back in the last 5 days. Why have a mytell voice system if you never check messages or get back to your customers?After 3 days of my car at the dealership, I finally get a call saying that the car needs battery replacement, and hung up. It shouldn't take 2 days to replace a battery? I could not even ask details like when they planned on getting that done. I will be visiting in person soon, to check on the status, but this has been an incredibly unpleasant experience.At least they provided a rental for the time being, so that much is appreciated,

  George Barnstone
3 months ago
Very helpful, professional staff who make every effort to minimize your inconvenience while your car is being repaired.

  Namit Jain
a year ago
Update: service director finally called to provide an update where he will get an update for me by tomorrow. -----------------------I wish i could give 0 start. This is for service department. My car was towed to dealership because it stopped in middle of road and there is no response from service. No one picks the phone and no one has any time to respond. I finally drove to dealership to get my car checked in and see if a service advisor has been assigned so i can get updates. No one had clue where my car is. Finally they found my car and a service advisor gave me his cell number and told me that he will get it checked and call me next morning. No response via text or call. No update. My Hyundai is still in warranty. I understand that service is over loaded but someone should be there to atleast pick the phone and respond. Made 20 + calls.Services: General repairs & maintenance, Auto engine diagnostic

  Marco Villegas
a year ago
BEWARE OF THESE DECEIVING PEOPLE. They do not have have your or your cars best interest. They talk on giving the best customer service but they don't care about those things. The worst one is the manager, Mark Nichalous. He sat in his little cute office and sent his subordinate to u and fix something that needed his attention. Very poor leadership on his part. Again, I would highly recommend taking your vehicle to be serviced at another dealership.

  andy cao
a year ago
I pulled up and was politely greeted by the porters/valet here. I always have amazing customer service from Jesse - he's able to hold it down for me with being able to schedule me an oil + filter change with my own supplies. All of the other service advisors were also awesome to hang around with while I was waiting to get the service done.Just as great technicians as well; the techs here give just as much care for the vehicles they get as if it was their own. I had my front bumper loose from my other panels from driving through Bissonnet, and after inspecting the service, the technician who worked on my car was able to find another screw to fix it back into place. I didn't even ask for them to fix it because I was gonna do it myself after the service, but now I wish I could leave a tip or something.Best of all, since I have my front plate relocated to the tow hook, the guys knew not to run my car through the auto carwash. Definitely gonna keep coming around for my routine maintenance, TY to the service director/GM for having the greatest crew!

  Mark Calvin
2 years ago
Getting my 2021 Palisade serviced while lounging in the break area. A lot of positive energy and customer service going on around here. I clearly made the right decision purchasing my vehicle from here.

  Easwaran S
a year ago
I am writing this review to warn others about the poor service I received from sterling mcCall Hyundai car service. I took my car there for a routine maintenance (60K), but after the service, I noticed that the same problem I had before was still there, very next day. Adding more frustration on poor quality of job (Parts replacement).When we tried to contact the service team several times, but they were unresponsive. They told us that I could not visit the service center without an appointment, even though they did not fix my car properly.I feel disappointed by their lack of professionalism and customer care. They wasted my time, money and did not solve the issue.

  YAZAN AL-Qaisi
5 months ago
My service advisor Glen, and mgr Mark were the best. Great service.

  Krys Jackson
a year ago
I went here yesterday tired and drained from the day and Cedric turned everything around for me! He was nice, helpful, understanding, and made me feel at ease. They got me in and out and I would like to say thank you to Cedric and his counterparts for the service and help. I recommend this location.

  Matthew Abid
a year ago
I bought a new vehicle from this dealership then the next day I call the service department to schedule an appointment because the brakes of the brand new car were making a wired loud noise every time I start the car in the morning. So, I waited for my appointment for 27 days, and then on the day of the appointment the service person told me to leave the car for 3-4 days to be checked by one of our technicians. I was like what! I waited for 27 days and now I have to leave my car for 3-4 days more! All I can say is not even close to professionalism.

  BEST Info
a year ago
Scheduling was impossible with phone reservationist on important recall causing explosion in car. I was told on 2 different calls to them that service would call me back. The schedulers are horrible and make excuses for no return call from service. I had to call a different dealership and right away got good service from reservationist at West Houston Hyundai and will now go to them for all service.This is really bad when your first point of contact has flaws in scheduling. It makes a huge negative impression when customers dont get what they need on the phone. Someone needs to correct this issue. It was a horrible experience and dangerous liabilities can occur for company avoiding recall repair calls.BH

  Cassandra S
2 years ago
I had a really great experience here. I had some trouble when driving into town, and they were able to squeeze me in on a Saturday. Turned out there was no issue with my car, but you can't be too careful when on a long trip. Everyone here went above and beyond to make sure my car was safe to drive home. Thank you for everything!

  Khang Le
a year ago
I scheduled an oil change appointment at 7:30 am today (Friday) and got there a few minutes early. Fast forward to 9:00 am and I see my car is in the garage and jacked up ready for an oil change, but no one is there. Oil catch can isn't even out so it's not like they're working on the oil change. It's 9:20 am or so and the guy must've realized he forgot to put the oil catch can out and finally gets going on the oil change. Finally finished around 10:10 am.I asked why it took so long for an oil change and the service guy stated that they are shorthanded, so it's normal for wait times of 2+ hours. I don't see the point of scheduling an appointment when it's not honored. While I don't expect the team in the garage to be working nonstop, it sure felt like they were being as lackadaisical as possible.Disappointing and frustrating experience.Service: Oil change