South Houston Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Adrian Shelton
2 years ago
Just want to take the time and thank Mr. Mitchell and his team on the job they did with my vehicle. Mr. Mitchell was on point with everything coming with my vehicle. He always gave me a honest update during this process. It was long and rough but he gave me sense of security until they completed it. Thank you South Houston Collision once again.

  Imani Butler (Imani)
8 months ago
Mary did not keep me updated on the status of my car maintenance. I had to keep calling and even then I received little to no information from her. Frequently unavailable when I called and did not return my phone calls after she received a missed call. She took way too long to get paperwork taken care of for my vehicle to be returned to me within the timeframe it was supposed to. She refused to return my car to me when my insurance sent out a check for the damages being fixed. I am dissatisfied with my service & experience as a whole. Please do better.

  Fabiola Trevino
a year ago
Would not take my vehicle here again!! Took my vehicle to get a paint job since the paint was peeling due to a factory recall. Service advisor estimated we leave the car in the shop for a week. Sometime during the process they broke the windshield and failed to communicate that to us until we called a week later to get a status. Not only did we not get notified of the issue until the scheduled pick up date, but they had us call Honda so we could convince them to cover for the broken windshield. To top it off, they expected us to be the ones to pay for the damage after Honda refused. Had to rent a car in the meantime while they figured who would be covering the damage. The original windshield is $800 and they ended up replacing it with a $100 one which is more prone to break. They failed to take accountability and lacked communication every step of the service. Came for a paint job and left with a broken windshield. Avoid coming here, do not recommend.Service: Painting

  Armando Rodriguez
2 years ago
They returned my car to me with the washer fluid tube not connected whatsoever. It was not screwed in or clamped to the tube. It was literally just laying there and I took it out with no resistance. It was just laying there. Now Mary is saying I may have to come out of pocket again after I just paid $1220 out of pocket to get the front bumper replaced. Great.

  Melissa S
4 years ago
I trusted this place with the body repairs of my vehicle after reading some good reviews. I didn t quite receive the service I was expecting. There was such poor communication that I didn t even know that the guy who was initially helping me was no longer with the company! I kept trying to contact him and to no avail and eventually I found out why. The main reason for my low star review is the quality of service provided. They lacked attention to detail. They worked on the driver side of my vehicle and missed a tiny ding towards the back. It s not noticeable too much but it is noticeable to me because I know how my car looked before the accident. They also painted my door handle but if I look closely, I can see the poor job they did and the white underneath it. It was not a great paint job. They also somehow managed to cut my apartment parking permit in half! They did return my car detailed so I ll give them two stars for that alone. Highly dissatisfied with this place. Will not be returning.

  Daniel Salinas
2 years ago
Mary V was a delight to work with. She made sure I was well taken care of and always informed every step of the way. She helped make my car look brand new after an accident. Make sure you use this facility and ask for Mary and she will get you taken care of! 5 starts all aroundServices: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim

  Haley Zellers
5 years ago
My experience was GREAT! Andrea Hinojosa was very helpful! She took care of my estimate and got my rental for me - she also kept me up to date with everything that was going on with my car and the insurance co. Very thankful to have had Andrea assist me through this. I couldn t have asked for someone better. I also want to thank Francisco, my car came out amazing! I will definitely go back to David McDavid Collision!

  Shana Mize
4 years ago
I would recommend this body shop to anyone. Mitch kept me informed on what was going on with my car. My car was going to be totaled, then fixed, then totaled. He handled the insurance company for me. They did an excellent job fixing my car and she is beautiful again. If you have an issue go to them!!!

  Angie Martinez
a year ago
Outstanding customer service. We were referred by a friend and was given nothing but praise on the outcome of repairs. Getting repairs done and can't wait to see the finished product!

  Sarah Unruh
3 years ago
This place was amazing in handling my repairs. I had such a hard time getting my insurance to answer and they have such a great customer service, Mitchell was my correspondent at the body shop. He went above and beyond keeping me happy and in the loop about everything. Even if I dont have a nissan in the future i will continue to use this shop god forbid anything happens again

  Deb Huerta
4 years ago
The best experience I've EVER had at an auto repair place... The ladies in the office were friendly and professional and Albert (the manager) is AWESOME. My sister recommended them, so I drove from Spring/Tomball area. It was worth it. I will never go anywhere else! My Jeep is beautiful again!

  Nelly Saenz
4 years ago
Not only did they manage to leave extra scratches on my truck they went through my center console and stole out if it. Thanks for replacing what you broke on my tailgate. If you want to wait a really long time for your vehicle wondering what damages they are going to leave, this is the place your looking for!

  Margaret A Johnson, PE, PCC
4 years ago
I recently had my Z repaired at South Houston Collision Center - every interaction was professional - they are very knowledgeable, everything was done exactly when they said it would be, they worked well with my insurance company, I trusted them every step of the way - and to my delight and surprise when I picked my car they had detailed it - wowo!! Great service - great place to take your vehicle - highly recommend!

  Yoana Amaya
6 years ago
We took our Honda Civic. when we got our car returned, they didn't allow us to see it until we signed all the papers and payed the deductible. there was a storm and could not see the job, but we took it home anyways because they're "professionals". They charged us for "new" parts, but in actuality they just replaced it with used ones. While waiting 2 weeks for them to "fix" it, they ruined the alarm and did a very poor job. We went the next day and spoke to the "managers" and got accused of ruining our own alarm and bumper. We had to take a similar car to prove they did not fix it right because they said we can not show how it was done wrong. We proved our point and they agreed to "talk" to insurance.

  Amy Sasser
9 years ago
I went in with a short time frame to work in and extremely difficult requirements for financing. Salesman Cesar Aguilar was kind and patient. Sales Manager (I think) Lee Kemick was incredible, and is a straight-shooter who will not B.S. you. I am thrilled with my experience there, and even more so with the amazing deal I got (despite my credit issues). Fast, thorough, helpful, friendly -- I never felt threatened or pushed or cheated or lied to! A wonderful experience all around; I highly recommend them!

  Van Vick
7 years ago
They wanted to charge $5,000 to repaint my Nissan Pick Up that has paint pealing from the sun. This kind of problem is from the manufacturer cutting costs at the customers expense. My truck has only been to the dealer for repairs. Customer loyalty does seem to count.

  edgar falcon
4 years ago
Very good customer service and great body work. Your vehicle is never quite the same after seen accident but i was very pleased with work done to my nismo. 96%satisfied. I would recommend this place and would use it again in future if necessary.

  Brittany Mcgruder
7 years ago
I have a 2014 Nissan Pathfinder (Classy P), that was involved in an accident. The lady that hit Classy P ran the red light totaling her vehicle out, yet doing major damage to my Classy. The passenger seat air bags deployed and the the doors were crushed. I took Classy to see Mitchell Keith at David McDavid, and he did a great job of making sure that his team of workers had Classy P looking new again. They did an excellent job! Thanks Again Guys!

  Brenda Murray
a year ago
I got my car repaired here the staff is very nice and friendly Alonzo was my service advisor he was very professional even when I thought my car looked different he asked me to come by and we could figure out what I thought was different but it really wasn't it was just me because the back didn't have who I purchased it from but it was done perfect they do excellent work and so fast.

  Rhonda Harmon
4 years ago
Mitchell Keith at South Houston Nissan did a fantastic job on the handling of our vehicle. He informed us every step during the process and a thorough examination of our car to our insurance company. I definitely give South Houston Nissan Collision 5+ Stars

  Irwan Djajadi
13 years ago
I don't know the quality of their work. I went there to get an estimate. I can say that they did not value my time while I was there, people weren't nice, and the estimator just gave me a piece of paper with the estimate. He did not explain what they're going to do or anything. The estimate they gave me is also much higher than what I got from Prestige Collision auto Body Shop. Prestige Collision's estimate was much lower and I was treated nicer. I'm going to use Prestige Collision for sure.

  Joaquin Escobar
5 years ago
Great customer service from Johnathon, him and his team fixed my vehicle in 4 day's and I love the job they did. I'll definitely be coming back to have my other vehicle be repaired. Thanks guys.

  thomas deman-browder
7 years ago
Took my new GMC Sierra in to have the driver's door properly aligned (the factory missed this, and Beck and Masten South couldn't handle the problem). Did not have an appointment, just dropped by.Angela Redinger had her folks jump on it right away. Door is now aligned, and only took 15 minutes max.The service was top shelf.....very refreshing in the world of dealership service departments that tend to leave many wishing for customer service.

  Albert Nieto
7 years ago
Truly disappointed. Poor customers service. Angela M. Redington, does not return phone calls. Constantly strings you along. Refuses to answer line. Have her coworkers cover for her. Car is taking a week longer. Refuse to give updates. Takes well over a day to respond and email. Never telling me my car will on the day it should be ready. Just a pathetic shop.

  SONIA LANDRY
6 years ago
No Stars at all!!! AVOID AVOID AVOID!!!! This place is horrible, never ever will I or anyone I know take their car there. Avoid this place at all cost. First the shop lost my 3rd row seating, yes ridiculous as it sounds they lost it. Then I had to switch rental cars, because after the insurance paid and the original damage was fixed they had to keep paying my rental car and went cheaper to Hertz. Then it was fixed and found my seat, so I went to pick it up only to realize they did a horrible job with it and had them redo the paint job. Now Hertz is charging me for the bill that these guys didn't pay.

  Salvador lopez
a year ago
These guys are the best when it comes to paint and body. I hate to admit I'm a returning customer but I am my 4th time having work done on my vehicles and I am very picky these guys are awesome

  Carla Campbell
4 years ago
I went there thinking the service would be great but my new bumper that was installed is constantly getting lower. Even after taking it back it is still getting low. I am very disappointed in the service that I received from the actual work itself. I would never recommend anyone come to them for repairs.

  Ultimate Shed Tracks For Drummers
7 years ago
This place is the worst auto body shop in Houston! Maria is a crooked manager. They lied to the insurance company and took so long to fix my car the insurance took the rental back I was in! Totally unprofessional and rude. They also used salvage parts on my car. If there was a way I would sue the heck out of this place. DO NOT BRING YOUR CAR HERE!! #Crooks #idots #mariasucks

  Lisa Contreras
9 years ago
I take all my vehicles there for body work. Excellent body repair and paint work; no short cuts, very thorough. I highly recommend Sammy Suarez for the best body repair work. Completely satisfied...

  Joan McDaniel
5 years ago
Super fast service! Damage to our vehicle, from an auto accident, left the front passenger side MANGLED! The whole repair took less than a week and they do beautiful work!!