Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Robert McKissick
2 weeks ago
Stay away. Brought wife's car in for misfire because I didn't have time to mess with it. They said she needs a new (used) motor for 3900. Without even taking the valve covers off they said the cams and rockers were wiped. I took it home, actually looked at the cam and rockers and there was zero damage. One ignition coil went out, and that's why there was a misfire. It was a 50 dollar fix they wanted to charge 3900 for... Again never take your car here
Jessica Serrato
a month ago
I truly value the services that are rendered at Serrato s Automotive. The service is truly exceptional. Jose Serrato has always gone above and beyond to take care of my vehicle. They are prompt and honest. I wouldn t and will not take my vehicle anywhere else. I highly recommend this shop for all your vehicle needs!
Tiffany Guzman
6 months ago
Great service. They are very knowledgeable and reasonable on pricing. I'll definitely be back next time my car is in need of repair. Highly recommend!
Elizabeth Hughes
9 months ago
We had a piece of the car come loose on the freeway and had to do an emergency stop and this was the first shop we could find. We took the car and the folks were incredibly kind and helped us remove it so we could get back on the road very quickly. Highly recommend. We'll definitely be back.
Michael Jones
a year ago
If you like an honest job & great prices I would highly recommend Serrato s automotive. I dropped off my Ram yesterday with a tire vibration, and have spent a lot of hours and money fixing it myself. I thought It was the front end originally, upon inspection it was the rear end brakes. Very knowledgeable techs. I Was driving my truck home by the end of day. Quick turn around. Thanks Carlos and the whole crew!! I will return!!Services: General repairs & maintenance, Auto brake repair, Brakes, Auto brake replacement
Odil Cruz
4 years ago
These men are really good and honest men. Jose and Carlos are running a great business and am grateful for the help I ve gotten from them. I took my sons truck not know what the issues were and they told me what the issues were without trying to upsale me. Carlos Sr always finds the issue with the truck after other shops they couldn t find anything. These men have been honest with me and I am thankful that they have the chance to work on my truck.
B S
7 years ago
My car was running hot. Call to get an appointment. Carlos advised me to have car towed to his shop. He called the next morning to advised me my radiator needed to be replaced. He quoted me a great price. My car was ready that evening. My car ran like new. But what blew me away was he kept me informed of the entire process. By phone and text. The BEST Customer Service than any dealership I've been to. Highly recommended.
Frank Jimenez
11 months ago
They ll charge you double for an alignment because they can t fix it the first time and then say you need new tires
Heather Perry
3 years ago
This was my first visit and I was blown away. I called first to get a general quote for a vacuum leak on my car. I'm always worried that I'll be taken for more repairs than I need. Not here! They found the leak, found the part (only one could be found with 100 miles), and restored my cloudy headlights for about $130. Wow! Thanks guys. I'll be back. Anyone looking for honest and quality work needs to visit this shop.
Jacoloquise Woods
7 years ago
This was my first time ever having to put my DODGE CHARGER in the shop-- especially for a major job. However Carlos and his team was professional from start to finish. SERRATO'S AUTOMOTIVE truly took care of me and did not give me the run around. Carlos kept me informed through the entire process by email, phone calls and texts- I did not have to chase after him. I personally recommend his shop to anyone needing any kind of car service. I was truly amazed at the time it took and the reasonable pricing- he even offered a military discount!! and for that I appreciate. Last but not least -- Carlos even waited for me after business hours to pick up my car--very understanding and even took the time to explain to me everything that was done to my car and all of the warranty information. I must say THANK YOU CARLOS and SERRATO'S AUTOMOTIVE-- JOB WELL DONE!!!!!!!!!!!!!! A VERY HAPPY CUSTOMER, JACKIE :)
Angie Jones
3 years ago
My daughter stopped by to have her spark plugs changed as she is a single woman with no clue about a car. The guy was rude and did not try to help. I was on the phone and told her to leave as he did not want her business.
Robert Perez
4 years ago
Horrible prices. Dishonest. They wanted to charge my wife about 100 bucks for an oil change on her Equinox. Ripped me off by charging over 700 dollars for Struts. A mechanic later showed me the whole strut assembly wasn't even replaced!
JOJO Perez
2 years ago
Serratos has been my mechanic for 15 years now and I wouldn't trust my vehicles to no one else. Jose the shop manager is always on it and always gives out a great level of attention to detail and customer service.Services: General repairs & maintenance, Engine repair, Oil changeServices: General repairs & maintenance, Engine repair, Oil change
Jesse Estrafa Jr.
2 years ago
I had a very good experience Kind staff pro techs fast service. I have a old dodge van they knew what was wrong Made sure I got a fair price thank you auto Sarrato's Automobile and team
Jennifer J. Hayes
7 years ago
Carlos and his team are awesome. I went to 4 other mechanics and received different high quotes but they were fast and efficient . I am so glad we found them.
Solid Watts
2 years ago
I payed a ride to drive 41 miles to a closed shop that was supposed to be opened online says til 2pm , the sign says til 3pm.i arrived at 12:30. they do good work thoService: General repairs & maintenanceService: General repairs & maintenance
Odir Cruz
4 years ago
I have been coming here for the last three years They are very professional and honest people they not only fix the problem for you they go into every detail and explain every thing to youThey are very honest and that s the reason why I keep bringing my vehicle here
Rosie Borbolla
4 years ago
Very professional shop! They are very helpful and did a great job with my Audi. They explained what was wrong and how it would be fixed. I highly recommend them.
Luis Zubia
5 years ago
Outstanding customer service. More importantly to me they were honest, fair and had the best interest for my vehicle. Thanks again guys.
Elizah Weaver
7 years ago
Took my car in to the shop because it was overheating. Carlos made it clear what work needed to be done and why. Also didn't charge me for anything I didn't need. I will definitely bring my cars back in the future.
Astre Black
6 years ago
They were very helpful, friendly, and understanding. Great customer service. Great prices. Would definitely suggest this place to anyone.
Shana Trahan
4 years ago
I have been with them for 10 years no matter which vehicle. They have been great! Wouldn t trade them for the world.
Domingo Moreno
2 months ago
Good customer se
MLGD Serrato
6 years ago
Excellent and professional! New to the Houston area we were blessed to have found an auto shop we could trust.
Carl McCall
2 years ago
A great place too have your vehicle worked on. Carl V McCall said it. Thanks
Azael Macias
a year ago
great work and let u know what wrong with your car
H Gonzalez
5 years ago
Awesome place to go! great manager Jose took care of all the services in a short timely matter...will go again when needed.
L D
7 years ago
Car sat 2 weeks and was told i was next to go in and went by following week and still sitting outside and he wasnt happy i kept coming by he clearly said to take car, what a nice customer service
Zac
4 years ago
These guys are very respectful, you CAN trust these guys as opposed to MIDAS down the road.Much love for serrato's!!
Mzzizz Lakes
7 years ago
Fixed a couple of things on my honda odessy was veey fair with the price and not time consuming... Highly recommended