Russell & Smith Honda Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Latisha Allen
4 months ago
Mr.Rocky is the man! I came in for a minor issue for my radio. He gave me fast, professional yet && was super sweet && kind. He fixed my radio && I was back to my Bluetooth in under 1 minute!! Fast service. So thank you Mr.Rocky, you have really great customer service.

  Sameera Panditha
5 months ago
I've had the pleasure of working with Chris at Russell & Smith Honda multiple times over the past few years, and I can't praise his service enough. Chris is incredibly supportive and consistently provides friendly, top-notch assistance. His dedication to customer satisfaction is truly commendable. I would easily give Chris a perfect 10/10 rating for his outstanding service.

  Gabriel Diaz
8 months ago
Waited 9hr to get my A/C looked at only to come out with the same issue.Told the service advisor, that "its blowing cold, but not as strong as it should." Wrote down "not blowing cold" on the service invoice.Unless your car is still under warranty, I wouldn't recommend going here. You're better off going to a local spot.

  Parham Koohbor
2 years ago
I went there for a regular maintenance service and also solving a. problem with my car remote. I was getting error message about low remote battery. When I got there I waited long time before someone came and asked me about service that I needed. I specifically explained to him about issue with remote control and showed him the error message and two remote control of my car.After 1 hour when my car finished I asked them if they addressed the issue and they said no because they don t have battery for remote. Then I asked them can you at least show me how I can change the remote battery and what battery type I need at least I can buy it myself and change it , but they said the person who can do it is busy and can t come after me waiting 1 hour for my service and they gave me two solutions. buy a battery and bring it back for them to change it or someone will call me later to tell me how to do it over the phone in both cases this is not service that I expected to get from a brand like Honda I am totally disappointed from this place and Honda.I ll file a complaint with Honda let s see how they can help hopefully they do a better job than their local dealer.Services: General repairs & maintenance, Oil change

  Kirah Smith
6 months ago
I will never go here after missing up air pressure in my tires. I came in for fix my air pressure since my tire light came on. A week later, it reappear and I went another Honda shop. I was told my TIRES WERE FILLED 40 LBS. My tire could have blow out due to this.

  SS Y
5 months ago
Pretty bad service, added credit card surcharge for debit card and refused to refund saying payment went through. Jessica G was service rep.

  Amelia AmyK
a year ago
I was having notifications in my car that it needed maintainence, so I took it to Russell-Smith Honda for service. I was able to make an appointment, & upon arrival, they took me right away. My service consultant, Drew, was very thorough letting me know what needed to be done. He gave me an approximate quote before they started & also let me know about how long it would take. He was correct on both counts, & didn't try to up sell me something I didn't need. I waited while they did the work & the customer waiting area was clean, quiet, & pleasant with free coffee. All in all, a very positive experience.

  The Villarreals
a year ago
I was a happy customer for many years until the service department started adding bogus fees "Shop Charges" to the invoices above the cost that the service that was quoted. It just an extra way for the dealership to milk more money out of honest customers. I spoke to the Service Director and when offer to show proof this charge was not added to repairs from prior years and Mr. West refused to look at the invoices from their own service department to verify this fee was not added in the past. This is just a gimmick to bring more revenue for the dealership. Sad to see Russell Smith Honda going the way of other companies trying to steal your hard earned money with hidden fees that are not disclosed. You are better off going to an honest independent shop.

  Kim Peter
6 months ago
I have to say this! Jessica is the best service advisor i ever met in any honda dealer service center. I truly appreciated her professional service and high quality of customer service. - byoung oh, kim

  pjf000
8 months ago
Russell & Smith s Honda service is excellent! Jessica, my representative, was friendly, knowledgeable and had a Texas sized smile!A bonus is the fact that this service center leverages CarFax. I am from out-of-state, so Russell & Smith used CarFax to ensure that maintenance was not unnecessarily repeated. After performing service, my representative, Jessica, updated my car s history on CarFax, so my Colorado service center can continue to maintain my car without interruption.

  Houston Texas
a year ago
I could tolerate the long wait, not car-wash-oil-change, bad coffee, etc. But the deal breaker for a car service center is that they can actually fix things.That is not the case here.I had to go to Russell & Smith Honda service center 3 times to get a suspension issue fixed.The first trip: replacement.The second trip, fixing new noises generated from the first trip.The third trip, fixing another noise.In the first trip, they also did a 6-point "inspection" and as a result, my engine cover clips were broken. To make things worse, I was never told about this. When I opened the hood, I found the engine over just lying on top of the engine, with no clipping whatsoever. No wonder there was clanking noise under the hood on bump roads.I am done with Russell & Smith.Service: Steering & suspension repair

  Sujoy Ghose
a year ago
I am very disappointed at their level of service in my two recent visits there. I have been going there since 2001 and it didn t use to be this way. It is very unfortunate. I don t want to air my dirty laundry by I found them to be untruthful and misleading. I was there for a recall job and essentially they treated me at the lowest priority since it was $0 bill for them. All the excuses they offered me were not truthful as they completed the job in less than 2 hours once I pushed them hard. I will avoid them if I could.

  Yerik S
11 months ago
Suspicious Management, I have been coming to this Dealership for years, on my last service I left my car overnight and upon pickup some of my belongings were missing. Upon reporting to the manager I was told that the cameras on that particular side were not working which was a red flag. There were no signs of force entry, someone just used a car keys and took all my belongings worth 1200$. And management is not cooperating at all seems like they are trying to cover there employee.

  Harolyn Williams
3 months ago
Had a not so good experience in the past and had to come back recently. The experience seems to be shaping up as poor yet again!

  Ahmad Khalili
5 months ago
They are very very bad and They did not do anything for my car and took money from me falsely

  Clifton W
a year ago
My visit didn't go real smooth. They ran credit through multiple banks even though I expressly told them not to. Since I was already approved. People were helpful. I was told they would wash and fill car with gas and that didn't happen. Overall I won't go back.

  A H
a year ago
Inside is very clean but their service is so slow, we had to wait for 2.5 hours for state inspection and oil change

  Kathleen Washington
a month ago
Went to have a car key battery replaced and had a great experience. I will now take my car for service and will update this post when completed.

  Delisabel Lopez
2 years ago
Not a shadow of the service they provided before or middle of COVID. They used to come to my car and asked the service I needed. This time I went inside and waited for someone to noticed me and asked the service I needed. The customer service representative was either tired, depressed or ready to go home because he was not smiling or customer service oriented at all. Before they washed my car after service and if not will notify you of issues with the tunnel, or if I wanted my car washed or not. This time nothing was mentioned. Lastly, waiting time- 1hr.

  Richard Smith
a year ago
Nice service team. Did a decent job getting me in and out for an oil change after 130 on a Saturday in a couple of hours unscheduled so I cannot complain. Do wish they had a little more available for the waiting area other than a vending machine but they do have a young kids room for parents to let their children play in which was very nice.

  Frances Brito
2 years ago
I purchased a maintenance plan along with my vehicle from Russell & Smith. Therefore, I regularly go to this service center to get oil changes. I recently had a terrible experience with an employee named Costa. He was extremely rude and tried to quote me an insane wait time (3 hours) just so he didn't have to work with me. He explained that it would be $60 for an oil change and I told him that I had a plan that covers oil changes but he still insisted I signed a paper that quoted $60. The entire time I was waiting I heard him on personal phone calls (talking about a party he went to over the weekend). In the past, an employee typically updates me and comes to get me from the waiting area when my car is finished. Costa did not even call me when my car was ready. I checked in 1.5 hours later and he had my key sitting on his desk ready to check out. I then asked him a simple question regarding my maintenance plan and he responded with "I don't know" without any attempt to look up my information. I usually have good experiences here, but Costa's rude and unprofessional demeanor changed my outlook entirely.Service: Oil change

  Patrick Lynch
a year ago
They couldn't help me with my issue but were so helpful getting me the info I needed so I could move forward. Their prices were a touch higher than others but at a dealer I kind of expect that. Normally the service ends up arching the higher price.

  Shanieccia Young
2 years ago
I should of never stayed when i was told in order to get the parts i needed i had to let them look at my car. When i already knew what parts i needed . I actually told him before I even step out the car ,he goes it s procedure. Sign one form to leave my car no price or anything once i get back there s a $160 charged on the same form. Say what now i told you what was wrong with the vehicle why am i being charged for something you all didn t have to do in the first place. Drop my car off at 7am sharp car wasn t able to pick up til 5pm for 3 small parts for the driver door . Order the parts at 12 pm on Monday btw here it is 72 hours later still no parts .i was suppose to get them next day. the guy Renee is in my opinion is lazy and unprofessional. Never followed up with me i would call he wouldn t answer i came in and watch him look at the phone ring then when he see me at the counter looking for help from any one but him he wants to get up and address the guy I m speaking too. I will never come back to this location $450 plus bucks i should of gave to another dealership. Don t waste your time go to another location. Save your self the headache

  Peter van der Schans
2 years ago
Update: Worked with Wes to resolve ongoing issues with cylinder misfires. So far so good.I'll spare the details but essentially we've spent a lot of money at this location in the past year or two and after a few visits the issue came back as if we had done nothing. I had some questions about whether the $800 valve adjustment prior to today was necessary since it didn't seem to help. Wes worked with me and the technicians to look a little closer and try again. So far it's better but we will see if it returns.

  Katie Brown
2 years ago
I came in to get a recall fixed and the oil change I pay for as part of my monthly car payment. I was apprehensive going in, but Constantine put my mind at ease. He was very professional and helpful while still being friendly and personable. I missed a call from him, and he answered immediately when I called him back. Plus my car was done 2 hours earlier than expected! I felt like my business was important. Constantine was a joy to work with!

  John Doe
a year ago
I brought my 2003 Honda Odyssey to have the new keys programmed in after replacing the ignition lock cylinder.They charged me $175, even though the reprogramming "didn't work". Turns out the immobilizer was broken; the vehicle was never going to start at all.The fact that they never mentioned this is extremely disappointing (it was VISIBLY BROKEN... like into pieces, not something they could miss). I bought a replacement immobilizer from a junkyard and it started right up.It was a LOCKSMITH who eventually pointed this out to me; hard to believe that he was the one to give me this essential advice, when the "trained Honda specialists" never even mentioned it and just pocketed my money.I recommend Russell & Smith if you enjoy wasting money and having your problems ignored.

  Jessica VanDine
2 years ago
I m so done with Russell and Smith Honda Service Center. This is the third worst experience I ve had with this specific service center. I called earlier today to find out about a windshield replacement since I had a rock break my windshield driving home from work. The man I spoke to in the morning said he would text me a quote and the text never came. I called back and got the absolute rudest customer service. Don t waste your time going here. It seems you can never get a straight answer and they seriously lack professionalism.Services: Body & Trim, Oil change

  Curtis Neason
4 years ago
This dealership lost my new car business two years ago, but I have remained as a service customer. Their service is extremely inconsistent, and it is highly dependent upon the adviser (and they turn over often it seems). The last time I was there, I was charged an exorbitant amount for a keyless entry/alarm problem 2k miles out of warranty. On top of that, they failed to anticipate that the spare key would no longer work after their repairs. And to add insult to injury, someone from their shop drove my car 12 miles for what I do not know. When I contacted the dealership about the issues, the internet manager just told me to bring it in. Not any more. They have lost my service business, too.

  Aaron Briscoe
4 years ago
I had a great experience with this dealerships auto service department these past couple days. I had some problems with my cars front end and a few dashboard lights came on all of a sudden and I use my car for work! I talked to Andres on the phone the night it happened and even though they were going to be pretty busy the next day (Friday, so I knew they'd be busy) he told me to come in first thing in the morning and they'd check out the problem and go from there. Dropped off at 7a, got a great update before 1p about what the problem was and what we do next. Luckily my car is still under Honda Care so, long story short, I paid 200 bucks for a laundry list of issues and got my car back the next day (Saturday) by 3pm. Andres was very knowledgeable about what I needed and why and really helped me out. Shout out to the technicians for getting things fixed quickly. Great job!

  Oscar Perez
a year ago
Came in because of what i thought was airflow sensor. Made it very clear that i needed to pass an inspection and wanted to make sure the check engine light was off. 1,300 $ later, light is still on and problem not solved. At no point did anyone tell me fixing the issue that were working on would not solve the actual problem and reason i visited the shop. Terrible feeling to be misled and the 1300 loss also isn't particularly fulfilling. WOULD NEVER COME HERE AGAIN.