Quick Lane at Russell & Smith Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dean
5 months ago
Russell and Smith did a great job; Service Writer/Advisor Brandon was fantastic to work with and helped me get my car back when I couldn't get back to the dealership to pick it up when it was ready. Amazing to work with, will not go anywhere else if possible.Service: BrakesService: Brakes

  Omran Abulaish
3 months ago
The issue was not resolved after all what I paid , and I received no feedback or follow-up. For two weeks, no one even answered my calls or returned them to inform me of the truck's status. Even after two weeks of paying for repairs, they ended up returning the truck to me with an overall failed inspection.

  Hector Caram
3 months ago
Tabatha was great to work with and I really like to the text message system for communication during the service experience. The computed assisted service scheduling did not work so make sure to speak with a service representative

  Kamron McNulty
a month ago
This location does a great job of taking care of my vehicles. All of my cars stay running and looking brand new!

  sadtrice house
7 months ago
I had my transmission serviced. And they also did the recall that was my car for the brake line. I made it there around 7:00. And he gave me an estimated time frame to be done by 8:30. He was so accurate. Thank you Eric . And yes , I will be back getting the other things done listed on the paperwork.Service: TransmissionService: Transmission

  Nydia Bustos
8 months ago
I went to Russell & Smith Ford dealer for the state inspection with out an appointment, because the day before I was told I don t need an appointment. To my surprise I was denied the service at the beginning, but the manager was closed, he just may everything works, and the car has the inspection. I was treated with respect and I appreciated very much the help.Mr. Eric Rodriguez was in charge, he was very nice. I forgot the name of the manager.

  Janiece Williams
9 months ago
I was able to get the mechanical issue with my car resolved, but the process was quite frustrating. I dropped my car off on a Monday at 7am. I did not have an appointment, but they did take my car in almost immediately. I did not hear back from my service advisor for several hours, so I gave her a call to inquire about the status of my car late that afternoon. She informed me that she hadn't received an update from the technician yet. Long story short, I didn't get my car back until Wednesday evening and this was after several calls that I had to make to the service advisor asking for updates. I was extremely disappointed in the lack of communication and updates on the status of my car. She claimed that she informed me that there was a 48 hour delay on cars with the service engine lights. If she would've told me that from the beginning, I guarantee that I wouldn't have left my car there because I was going out of town that Thursday and didn't want to risk leaving my car there for that long. Car issues are always frustrating, so overall, I just wish she would've been more proactive with updating me to try to give me more peace of mind throughout this process.

  David Llorente
7 months ago
The team here did a great job. They were up front and clear with all of the pricing, they explained the features of the vehicles to me, and got me out of there quickly. I would recommend Russell Smith for a great car buying experience.

  Priscilla Martin
8 months ago
I went into the 610 location hoping Connie Ford was still working. And was I happy when I walked in and she was still in her same office that she was in when I met her 10 years ago. I told Connie what I was looking for and we started looking at a Ford Edge. Connie is very friendly, courteous, understanding and knowledgeable. I really appreciate all she did to assist me with my purchase. Keep up the great work. Love you Ms Connie Ford

  Dan Perez
5 months ago
I had a great experience with my salesman. I will definitely come back and refer people to russellsmith Ford thank you so much, Martin!

  Ken L.
7 months ago
Go for oil change and was told I needed rear brakes and rotors. I agreed to this being performed, but now brakes a making squeaking noise. I brought it back in for them to look at again and noise is still there. I would have been better served going somewhere else. I have been using them for me service for eight years and have noticed a decline in service. This was the last straw and I won't be back. Use them at your on risk!

  James Springer
5 months ago
Doug is great - honest, fair and friendlyServices: Auto engine diagnostic, Oil changeServices: Auto engine diagnostic, Oil change

  Marcos Ferreira
8 months ago
The service was great. It was easy to schedule online. They conveniently arranged transportation from the dealership to my remote office. When I was not able to go pick it up by myself, they delivered the serviced truck back to my home.Services: Tires, Oil changeServices: Tires, Oil change

  Vince Cordova
4 months ago
Great support and service. I have bought many Fords, but first time from Russell and Smith. I will come back.

  Lauren Lipson
6 months ago
Do not go here if you want to be treated with respect. They made buying my new bronco a horrible experience. The salespeople are not knowledgeable. Working through financing here is a nightmare. Go to another Ford dealership.

  Gloria Thompson
9 months ago
This REVIEW is STRICTLY for the,"FORD MOBILE" service.The mechanic/tech did exactly what he came to do. He was kind & explained everything that needed to be done. I will always recommend the FORD MOBILE service. The tech who arrived didn't mind questions about the work he was performing. The mobile service is the best thing Russell & Smith has done, as far as, adding a program that works for the customer. My last experiences with going to Russell & Smith Service was not favorable & left me feeling under valued as a Ford owner & as a Customer of Russell & Smiths Service Dept./ Quick lane. Again 5 's for the MOBILE SERVICE ONLY.

  Shannon Holland
6 months ago
Shalik was a wonderful salesman & really helped us through the process. The manager, Moushtag, was incredibly knowledgeable and immensely accommodating!

  Kennikqua Thompson
5 months ago
Had a great experience. Brandon was nice and thorough. No surprise charges.

  Stefan Gustafson
10 months ago
Great experience. Incredibly convenient logistics--called a Lyft for me after I dropped off my car, and then dropped off the fixed car at my house. Great job of keeping me in the loop with communication throughout the process of identifying the issue and making the repairs.Services: Electrical, Auto engine diagnosticServices: Electrical, Auto engine diagnostic

  Kevin T. Levi
7 months ago
Work was incomplete had to return the next day to have a part put on that was left off my vehicle. Charged for misc. Items to replace a battery and when I inquired about the charge the explanation was ridiculous. They had no excuse for the extra charge. Will never go back to this dealership ever again.Service: BatteryService: Battery

  Nikola Lipovac
a year ago
I came to this place a couple of months ago for a recall on my wife's Expedition. They took a good care of us and I was very happy with the service we received during our initial visit.Her vehicle was due for an oil change so I brought it back here this morning expecting the same service. Well, I was wrong about that. Upon arrival, I immediately noticed that their drive-thru lanes were almost empty with only one other vehicle parked which made me think they were not too busy and that I could be out of there pretty fast. Well, I was wrong about that too. Upon walking into the service department (Quick Lane office was closed with a sign pointing to the service department) the service advisor asked me if had an appointment, and I said no. He then told me that it would take them about 4 hours to change the oil if I wanted to wait and that I can also leave it there and they will have it done by the end of the day. I asked him: what about the "quick" Quick Lane service? His response was: you have to make an appointment. I was very disappointed in his response and I just left. I'm coming back here that's for sure. The only reason I did not give them 1 star is because of the good service I received during my first visit.

  Donna Fernandez
8 months ago
The check-in was quick. The estimate of services and outcomes from the maintenance check was sent via text message. And then we discussed the report and decided on a plan for service. All information was quick and accurate.Services: Tires, Auto engine diagnosticServices: Tires, Auto engine diagnostic

  Keldrin Sowell
11 months ago
I gave them my truck the day before so I could pick up the next evening. The main issue I had did get resolved until I came for my truck. After waiting another 2 hours, I was then over charged for the issue. I was late for work already so I thought I would handle it later, only to find out that my truck had been broke into. They had not secured my truck the day before and my stuff is gone. The service people made me feel that I was over reacting.

  Chris Cantu
8 months ago
First oil change for my Bronco. Not only did my vehicle let me know it was time, the dealership service department called to set up the appointment. Service was thorough and they even took the time to solve my mistaken missing wheel lock key!

  Drew Carden
4 months ago
Even with an appointment, oil change took over 5 hours. Service representative didn t call, I had to follow up after 2.5hrs and they hadn t even looked at my truckServices: Tires, Oil changeServices: Tires, Oil change

  Tammie Young
8 months ago
Service advisor was very informative , spoke with knowledge and treated us with care. Thank you for ensuring our vehicle will be taken care of and back to us in minimum time.

  Reginal Arrington
7 months ago
I appreciate the great service I received. They took really good care of me and it was on a Saturday. That was very impressive Services: Steering & suspension repair, Oil changeServices: Steering & suspension repair, Oil change

  Blue Galloway
6 months ago
The worst experience of my life I would not refer anyone to this dealership they are scammers and conn artists who take advantage of hard working people who are desperate to have their vehicles back on the road

  Beverly Bennett
7 months ago
Steve in the service department has the best customer service from start to finish! He called an Uber for me then had an Uber to pu k me up! Kudos to the staff as well!

  Anthony Essett
11 months ago
They didn't do a thorough check up on work performed. I had an oil change done, and got home, and noticed oil running down the side of the oil filter. I have a truck that is less than a year old, now they are saying it the oil filter housing. I feel that the technician didn't remove the the old oil gasket, and double gasketed it, leading to seepage of oil.Service: Oil change