Porsche River Oaks Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dana B
2 months ago
I absolutely have no regrets purchasing from Porsche River Oaks! My service coordinator, Pam is extremely courteous, delightful, and most of all insightful! She always maintains an open line of communication regarding all my service needs. Pam truly cares and strives to ensure the best outcome for her clients. The technicians and the entire service department staff consistently exceed customers expectations. Kudos!

  George Abboud
2 months ago
Chris Salonen in the service department was top notch. I called several times that day and was put off until he was the person I started dealing with. Phenomenal customer service. He really showed a sense of urgency and concern over the handling of my situation and got it taken care of before they closed that day. Great guy!

  J. Chen Hulland
2 months ago
Professionalism at its finest. Was there for annual maintenance. They provided evidence of any problems found. Service advisor David was available to advise me and promptly answered any questions. The estimates were clear. I felt I was treated like a valued customer. No waiting around like at some other dealerships (i.g. Mercedes)

  Vanessa Williams
2 months ago
My advisor Chris Salonen customer service was impeccable! I drove in no appointment inquiring about my tire he assisted with ease. Thank you for communicating effectively and taking care of my vehicle!

  Alexandra Webster
6 days ago
Beyond disappointed, dropped off my car for oil change and service on a Friday, they said my car will be ready on Saturday morning. They never called me back when called twice on Saturday to check on the status of my car. Now I not only don t have a car for the weekend to run needed errands but also I cannot drop off my kids at school on Monday, and I won t be able to go to work.

  glenn Clements
3 months ago
My service advisor was very pushy regarding recommended repairs that were not needed at this time. Additionally, this advisor pointed out many things that the company did not perform on my last annual check up. Nothing on the ad advisor but I m not sure why the company did not do all of the for your recommended maintenance. Most of all the service advisor was very snippy and literally hung up on me on the phone one day. When I picked up the car, finally after two visits, he did not say a single word to me, which was very cold and unprofessional. I will never return to the dealership, by the way, I m in the market by a new car, but it will not be from Porsche River Oaks

  Team Autoplex
5 months ago
Our service advisor Pam was great. We brought a 911 in for multiple recalls. She was very communicative and had the car washed and ready for pickup the same day. Thanks again Pam!Service: Auto maintenanceService: Auto maintenance

  Victoria L
3 months ago
I was greeted by the friendly staff. They were able to help me in a speedy timeframe even though I did not have an appointment. David Riddle was my service advisor. He was quick, helpful , and kind.

  Sejal Dimple Patel
2 months ago
Pam P @ River Oaks Porsche service department exceeded my expectations! Just a simple text and she squeezed in my emergency tire change and treated my car like her own. Highly recommend to any Porsche owner!

  Regina Gust
2 months ago
Great red carpet service and I love Pam. She makes feel like her number one customer and makes sure I am taken care of. They really care about you.

  Craig Coull
4 months ago
Good service when my advisor Chris was present but others in the department showed little interest in helping when Chris was not around. Returing to collect my car, my advisor was at lunch. I had to ask for help from another advisor as no one approached me. The wait time to retrieve my car was almost 1 hour. My advisor Chris came back from lunch and immediately went to get my car personnaly.Not quite the level of service expected from Porsche but thanks to Chris for being attentive and helpful.

  Jonathan Wilner
3 months ago
I would not take my car to this dealership. Everything is done via email and text, if there is a misunderstanding you will be the one to pay. And Pay you will. I feel so duped. I took my car in for one major issue and one minor. What I understood thru text one thing but the dealership said it was another. I replied but No one responded to inform me that I was incorrect. What I thought I agree to was the major issue and When I picked up my car the major issue was still an major issue with $3000 other things done. The lack of communication and non caring is appalling.I know we are in a technical world but customer service, talking one on one, is needed when you get a diagnostic estimate on your car of $18,000 for a 2014 with 100,000 miles.I would not recommend a company that seems to be sneaky with their customers. Sharon

  Pam Carmain
2 months ago
Consistently disappointing Customer Service. Ive taken my Taycan there twice and used 3 different service advisors with the same result. In the future I ll drive 20 miles to Porsche West Houston to see if I have a better experience

  Dennis Hellwig
2 months ago
The buying process could not have been easier or more professional. Any concern or additional service requested was immediately satisfied. Truly the best initial experience I have had with a dealership.

  Stephen L. Jones
4 months ago
Chien was *outstanding* and very accommodating of my insane schedule. He made arrangements for a loaner car when the needed recall part was not available until the next day, even arranged for shuttle service to pick it up. Stellar service experience!

  Judge George Powell
a month ago
Great service: my car is running like new after the tune up. Great location: I live downtown only 10 minutes from their River Oaks location.

  Oscar Juria
5 months ago
Simplified process with great service. Chris made me feel special. It was just a recalled part fix but my car received more than that. Definitely my new favorite service center. Thanks Porsche River Oaks.

  Jimmy Grossman
2 months ago
This was my first service with Porsce River Oaks and Porsche in general. Chien was a pleasure to work with and knowledgable. I definitely look forward to working with him in the future.

  john reeder
4 months ago
I recently bought my first Porsche last month. I took my Cayenne S in for a recall, services, and coolant leak. David Riddle was my service advisor and we went above and beyond to take care of me and my vehicle. From the moment that I walked in he greeted me with open arms and made me feel like family. He got me into a loaner quicky and hassle free. He kept me updated on the status of my vehicle and the tech even completed the service ahead of schedule. Since having my vehicle serviced at Porsche River Oaks we have purchased a Panamera for my wife. We will defiantly be back to have hers serviced very soon.Services: Steering & suspension repair, Auto water leak repair, General repairs & maintenance, Engine repair, Wheel alignment, Auto tire replacement, Auto maintenance, Oil change

  Alisha Nguyen
4 months ago
CPO warranty ran out and I bought the new 3rd party warranty as suggested by Momentum Porsche. They received my vehicle and made every move from taking apart my whole car to making every call to the warranty company keeping me up to date as the operation was underway. I now have my car home with a new starter and new engine. Thank Chien, Norma, and team!

  Steve Wooden
3 months ago
Sent cayenne here for a fuel problem, concerning a sensor only available thru Porsche. Upon diagnosis, service tech recommended sensor change, plugs and ignition coil replacement I refused the plugs and ignition coil replacement, since OEM parts are readily available and it s a 30 min job, not worth approx 1800 thru dealer. Service tech told me if I didn t get it done this way, he would load up the vehicle and send it back to me. The only way he would work on the vehicle is if I agreed to fix it his way. It was not professional and somewhat bullied me to a repair, withholding the sensor job.On the plus, vehicle was repaired in a very timely manner.

  A A
5 months ago
Great service fromBeginning to end. Chris S. My service advisor was very thorough, explained the work in detail was fast and efficient. I always enjoy the Porsche experience great service all the way around.Service: General repairs & maintenanceService: General repairs & maintenance

  Norman Davis
4 months ago
My service advisor Chris was always !! offering suggestion's of what he thought best for my service goals and I appreciated his suggestions as they guided me on which to do now and what could be done later ! as this was much appreciated. Thank you Chris ! .

  L Bull
4 months ago
Thank you to the team at Porsche River Oaks. David and team serviced my vehicle and even took care of my tire issue that was not previously resolved. Enjoyed a loner the entire time my car was serviced.

  ELTON LOCKINGS
3 months ago
David was exceptional on keeping me informed and managing my repair. He shared the mechanics insight which appeared to be a thorough, conscientious approach to resolving the issues.Service: General repairs & maintenanceService: General repairs & maintenance

  Linda Flood
5 months ago
Pam at Porsche River Oaks Service center provides outstanding customer service! Due to Houston roads I have encountered numerous flats. Whether I schedule a service or not Pam consistently greets me with professionalism and friendliness. The service team always fix my car issues. Thank you!

  john grandstaff
5 months ago
Service was great: checked car in quickly, service managers were efficient.My only issue is this: my car only has 5,100 miles on it after 2 years. I question if all that was done is necessary for a car that is practically new! I very little wear here!

  Amy Maner
2 months ago
Porche River Oaks is five stars squared! Errol (Rockstar) Hughes is not your every day salesman- he truly CARES and gives 110% of his heart, expertise and stays within your financial blueprint. Danny Posey, head of pre owned is a wizard and you WILL drive away in your best yet car/suv. Finally Financing Fun, not! Ryan Jay turned what can be a stressful and unclear signature session into a private Life Coaching moment loaded with sound advice and clarity, which left me re- assured that my purchase was a A plus! Last but NOT least- Silvia and Sally THE front desk extraordinaire s! I was the last customer Saturday and they stayed til the bitter end, then escorted me to the swanky Porsche Podium bar and wecelebrated my awesome new wheels. From start to finish thank you, gracias, merci Porche River Oaks and Sonic Auto for setting the bar high.

  Santhosh Nair
3 months ago
River Oaks service always takes great care of me and my Porsche vehicle's They are attentive, thorough and always customer service focused. I will only take my Porsches there for service.

  M C
5 months ago
I always have a great experience here, the staff member are great and maintenance service guys take the time to get the job done. Every time I need help with my car for service Billy is there to help me out, Great Job! Services: Electrical repair, Steering & suspension repair, Wheel alignment, Transmission repair, Air conditioning, Auto maintenanceServices: Electrical repair, Steering & suspension repair, Wheel alignment, Transmission repair, Air conditioning, Auto maintenance