Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cornelia
2 months ago
Called ahead came in to get a tire put on my truck. The price. Online was different than the price when I got there. I showed the attendant the price as it showed up online for an in-store purchase not buying a tire online. I wasn t about to argue, so I just paid the extra five or six dollars whatever it was. I asked him to ask the person changing the tire and putting the new one on to please check the old tire to make sure it was in fact needing to be replaced. It was showing low air, but it did not look low or flat. I went around to look at my truck, which was in the bay at that point. And the wrong tire had been removed. When I pointed it out to the person that I spoke to at the counter initially, he started to blame me. I told him I knew what tire I was coming to replace. He was just not listening. He never would admit he made a mistake. Then they never checked the tire to see if it was in fact, needing to be replaced . The kid was actually working on the tire, then checked it. Initially, it was determined that there was a nail in it. Then on further inspection, the tire did need to be replaced. I waited a long time even though I was the only person there. Additionally, this same person is the person I dealt with several months back when I bought two new tires for my Corvette. I ordered them online and had them shipped to Pep Boys. When I came in, he told me the price of the installation. I told him I d already paid for installation. He proceeded to argue with me until I pulled up the email showing that I had paid for installation. Until that point,, he was steadily with me that I needed to pay for .

  Julio Ramirez
2 months ago
My wife took her Volkswagen Tiguan back in June for an oil change. We usually go to the dealer but thought it would be cheaper. I don't know what they did but 1 day later oil was leaking everywhere and it destroyed the serpentine belt. Meanwhile we are saving money to repair the leak. A few months later we take the car to the dealership and the oil has destroyed almost all the seals, a total of $6,000 worth of repairs. Maybe they don't know how to service european vehicles, I don't know, but we're never going there again.

  Kevin Silver
5 months ago
Roadside insurance towed the vehicle and the Pep Boys team did an amazing job taking care of my needs for my mother-in-law. They were honest and made sure I was aware of the other tires and wear concerns. The manager Angel is super helpful as well as his staff. Great work and Thanks to ALL

  Tyler Jen Hiroms
3 months ago
This was my first experience with Pep Boys. The man who helped me at the desk was so knowledgeable, patient and listened to all of my concerns. Also, since it took a couple hours for a tire change and oil change, I was able to spend most of the time walking around Home Depot and had lunch at the Whataburger next door! I will be back. Recommended!

  Gilbert Diaz
4 months ago
I made an appointment and even arrived a little bit earlier because as we know time is money. The advisor went over the expectations and explained the services and indicated it would take approximately an hour so I proceeded to go to nearby restaurant while service began. After leaving restaurant for a little over an hour I walked back into Pepboys to see if vehicle completed and my vehicle was still parked where I left it. The advisor seemed confused as he called over a mechanic and wanted to know what the delay was and even made a comment to his crew "come on guys that's why people make appointments so they can leave in a timely manner." I didn't expect to receive this type of delay.

  Marcus Hernandez
5 months ago
Horrible customer service.I understand for a Sunday you may have less staff. Yet communication needs development at this location.They said to me the night before 9am I could get an alignment. Sunday came and they placed me down, then told me 10.10am came around the manager simply told me I don t know when my guy is coming in . No further explanations or options, I had to call him out before he tried to help another customer to discuss my options.Go to the location south of Shepherd, better communication, better staff, and better work overall.

  Jose Briones
9 months ago
Every time I come here, I'm always surprised by their quick and friendly service. I'm a very skeptical person and so far I'm grateful that I have not been disappointed. Great place to service your vehicles.

  Lawrence Cox III
5 months ago
It was my very first time at any Pep-Boys. I was able to to view the tires I wanted online and go into the store and talk with the manager Jose at store #239 in Houston and he not only listen to my concerns on how I wanted to install my tires but make sure his guys understood. I would say it was a great experience and would definitely do business here again.

  Khalil Salman
2 months ago
Ordered a Michelin tire and made an appointment online to replace a plugged tire, drive for an hour and half from Missouri city during a heavy rainy day at peak traffic. Arrived and the shop people said sorry we have a glitch in our online systems that shows inventory is in stock but it isn t!! This is wrong at som many levels. Manager is out for a week. They refused to give me the name of the district manager. Very disappointed, tried to call the 800 number got lost in a useless directory no options to leave a message. Opened LinkedIn and found Texas area manager and requested to connect. Let s see if anyone cares!!

  Lola Purvis
3 months ago
I have been a customer with pep boy for over 10yrs...the overall service has improved over the years...JR and Angel are great....Im extremely satisfied with Jose the manager...he is always willing to help, find the parts need and finish my vehicle as soon as possible...He's a keeper..

  Payton Arens
2 months ago
Pep Boys provided quality, cost-effective, and efficient service. I paid for a new battery and they patched a minor issue with my bumper and put air in my tires free-of-charge.

  Trinidad Munoz
6 months ago
I came in for an alignment and tire rotation and a week later I noticed that my alignment was still off. Angel from the Heights location helped explain why and was so incredibly helpful and nice in taking the time to explain everything. Just wanted to acknowledge his professionalism and kindness! Totally changed my experience at the shop and turned it all around. Thank you Angel.

  Daniel Galloway
3 months ago
Great service with great prices. Didn't try and sell me on extras. Did the work same day. Very pleased.

  Beverly Cooper
6 months ago
Pep Boys gave me a great deal on tires! The service was fast and easy. I made an appointment online and arrived on time and was completely done in less than 2 hours! Attending representatives were very courteous!

  Jen Mashburn
6 months ago
We ve used this location and team for over 23 years. They hire great staff and the staff stay for a long time. They build a knowledgeable, dependable car-care resource for taking care of your family! If they can t fix it, they know someone reliable who can, as well!

  chae nelson
6 months ago
HORRIBLE experience here they refused to fix a part of my car insisting that I needed to fix everything at once like an inspection was due. I don t need someone in my face trying to upsell me and push their credit plan just because I m a female. We have the right to service our car in portions according to our budget. Rethink your entire customer service!!!

  Yvonne Woolard
2 weeks ago
Very fast servce friendly employees very satisfied with the service provided.

  Andrew Bosch
6 months ago
I've had some front end work done on my work truck recently. I took it over to pep boys on the 6-10 loop. They have new management, I've been to this pep boys before. I had an alignment done, I was informed I need new spindles and what I'm assuming is the main mechanic didn't even charge me, because I have an issue I need to fix before I can get the alignment done correctly. I gave both mechanics tips, you don't see a whole lot of integrity anymore these days, can't trust these shops. But these guys showed their integrity. I will be returning for future services on both of my vehicles once I fix the issues. That's A-1+ service to me. It's not about money, it's about getting the job done the right way and that's what matters most.

  Freddie Kruger
2 months ago
The guy jR look at my car and gave it a diagnostic test and made sure i was straight when my car was acting up good guy take your ride in and ask for him he will make sure u straight

  Stephanie
5 months ago
Felix Is a great mechanic he makes sure job gets done right. Has been there for many many years! Definitely recommend this location!

  Brian Portis
2 years ago
Damage to my vehicle. Jack the car up without removing the Jack point covers which cracked the Jack point cover causing it to fall off. Do not take your vehicle here.

  kaylee oconnor
8 months ago
The shop off 610 closest to Shepherd were amazing! I made an appointment but dropped my car off two hours ahead because I got it started and was worried it would die again, and they ended up getting to it within 30mins. All said in done I was out of there, for a battery installment, in about 45 minutes. Will go back!

  rnromero45
5 months ago
Awesome service I highly recommend this place

  Trina Stanberry
10 months ago
The ENTIRE experience was AWESOME! I arrived early, and they took care of me right away. Jose was the employee that answered ALL of my questions, and he gave me good feedback to the questions that I asked, and he gave me good information pertaining to my vehicle. I will be a returning customer!

  Shea Harper
8 months ago
Very professional and kind. Didn't try and pressure me into getting work done that I wasn't there for. Definitely bringing my car back. Pricing is great too.

  Gloria Roberts
8 months ago
I give it 5 stars on sticking with their warranty. We had wk done on my sons truck 2800 dollars worth. Had to bring it back a month later to redo it. Hoping it was done right. But only cost us 14 dollars this time.

  Mariah Cheairs
2 months ago
Thank you guys for always looking out and getting our car back A1 always fast and friendly

  Daniel LaVoy
11 months ago
Fool me once, shame on you. Fool me twice, and I won t get fooled again.These guys have messed up my account and reservation before. I went in today for a reservation and they said it wasn t there. Then the guy said he had my file but asked 3x what repair was supposed to be done today. At that point I decided to take my business elsewhere.I made a reservation two days ago at this exact location. While they fixed the battery and diagnosed a leak. And now you don t have my reservation, and you don t know what s wrong with my car?! Bye.

  blane kuropata
3 weeks ago
They are the best with service and top quality workmanship.

  Zac B
a year ago
Got some new truck tires on last week. Took 5 hours to get installed after setting an early appointment. Steering wheel is off 20 degrees to the right while driving after an alignment. Both rear valve stems are leaking. Now getting them fixed, after spending $1300+, you would think everything would be good for a while. I ve always gone to pep boys, I will be looking at other options in the future to do maintenance.