Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Alex Ochoa
10 months ago
I have a used 2016 CX5, and this might have been my third visit. I've had regular maintenance and general work done at this dealership and the customer service has always been great. The guys seem to have plenty of knowledge on parts and different insurance providers. I have a mazda closer to my house but Nathan and Joel truly go above and beyond for their customers.
Giselle Sosa Jones
a year ago
This Mazda service center is taking advantage of the fact that I have zero knowledge on cars. They replaced my brake fluid during service in June because they told me it was necessary. I agreed to do it, but when I got home I realized that they had done it already in the previous service (December). Very shady place. Definitely not coming back.
Michelle Sanford
a year ago
Alfredo in the service department is always super nice and helpful. The last time I came in it was for a mystery noise issue and he saw my appointment coming up and went ahead and reserved a loaner car for me without me asking or expecting them to have one. It was really nice of him and made the service really easy. And I got all the work done that I needed.
Meagan Haulbrook
4 years ago
Bought our first ever, brand new car here! Sales people were polite and tried to get us in and out as quickly as possible. We feel we got a very good deal on our CX-9. I bring it in regularly for oil changes. The technicians are very thorough and polite and usually have us in and out in about an hour.
LA X
4 years ago
So, almost 2 months ago now, I called to schedule a same day appointment due to a tire pressure light on my nitro fill Cx-5. Within minutes of going outside to my vehicle it had upgraded to a flat. So after switching out for the spare I headed straight over and was told several hours later that my tire could not be repaired and a replacement would cost almost $300 as my tire was beyond repair. I declined the service picked up my vehicle and went directly to Discount Tire. Within 1 hour my tire was mended, free of charge mind you. Since my service at Discount Tire I've made my 70 mile RT commute to work and even a roadtrip to Austin with no issues, not even another low pressure light. In addition, After completing a review for Mazda I received a phone call from the head of their service department about their low score. When I notified him that Discount Tire fixed what they said was not able to be mended I was told it was according to their protocol. Well, all Discount does is wheels and tires but they were able to fix it and not try to charge me $300. I'm so done with Russell and Smith. Wish I bought my vehicle elsewhere!
Bonnie Harris
3 years ago
The driver was great. The problem came in when I spoke with the manager, because it was my first time scheduling this type of service I did not know the protocol. Mr. Rodriguez went on to reading the email to me as if I could not read. I tryed explaining to him I miss read the e mail. I did not like the tone he used when speaking to me a customer that's helping him stay employed. Next time you hear a voice of a female and minority, do not talk down to us or be short. I hope you learn from this post treat all customers with respect. They help you pay your bills.
jOBiN
4 years ago
Loved the customer service and their prices. Called up another dealership to have a part installed and they gave me a quote that was three times the price quoted at this dealership. Will definitely prefer to come back to this place.
Zhuang Jin
5 years ago
I paid $800 for cylinder misfiring of 2012 Mazda 3. Unfortunately this store did not fix it. I wouldn't recommend the dealer shop to anyone.
Active Chiro
2 years ago
Paid me great price for my trade in.
Gustavo Gutierrez
a year ago
Always good service