Joe Myers Kia Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kaiya Poplar
2 months ago
Zach was great! I dropped my car off on a Friday & it was ready on Wednesday. That definitely beat the 6-8 weeks I was quoted. Zach updated me every day on what was going on with my car & asked me for permission before making moves. He was also friendly. Awesome customer service.. thanks so much!

  Emilio
a week ago
Great service. They got me in and out quickly.Note to service department please make sure to input customers email address's correctly so we can do the surveys.Other than that, five star service.

  Jeni Howell
2 months ago
I needed a minor part repaired for my visor. They ordered the part. I was in for a different service and they couldn't do the repair on the visor at the same time because the guy who ordered it was out. Marc is supposed to call me when the guy gets back. Yesterday I get a call that the guy is back and I need to bring it in that day or the next because the service manager isn't willing to hold onto the part this long. I call and leave a message to tell them that I don't live near the dealership and can't make it that day or the next or even Saturday. Call back today and get Marc. He's sassy and says the parts manager already returned it. MAYBE he can talk his manager into reordering the part?! MAYBE he can get them to do that favor. Complete nonsense.

  Armando Carrillo
2 weeks ago
Joe Myers Kia service stinks.This is the second out two I waste my time, while taking my Sportage to service.JMK does not honor the appointments, although it had sent email confirmation each time.So, I had to take the car to a different dealer, who cheerfuly acepted it without previous appointment. That is my idea of service.I regret buying my car at JMK.

  Carol Dougherty
3 months ago
Thank you Mark and the Joe Myers service team. Service was great. I appreciate all your effort in getting me fixed up today!

  Koorosh Kanani
a year ago
Worst Experience.I've been their customer for 7 years. For 5 years, I always felt welcomed. Friendly advisors used to communicate very well, solve problems, and give customers good options. But today (after some other bad experiences), I came to the conclusion that I would never go there again. I took my car to replace the ABS sensor. I had a quote from a while ago, and I knew that labor cost is going to be different now. The advisor asked me if I had a quote, and I explained. He took my car inside the repair section. When he brought the car back with the invoice, the labor cost was 2.8 times of the previous price, which I had already told him. Without any kind of communication, now I had to pay in order to get my car back. After I reminded him of the conversation we had, he gave me a discount and assured me that when I bring the previous quote, he's gonna refund the difference (and he already knew that the quote belongs to a while ago).I went home and brought the quote, but now the other advisor started giving me irrelevant reasons for not issuing any refund!!! Even the advisor that I spoke with denied what he said and the promise he made.It was only about two hours later, and based on what he said, I drove over 15 miles back home, drove another 15 miles to the store, and now carelessly, they act as if what I say is not true!!!Wose of anything else were contradictory statements they were giving me to convince me.This way of customer service will ruin the store reputation; it definitely will.You have lost an old-time customer and dozens more that I have referred. You probably don't care; but you will see its consequences soon if you don't change your way.

  Sara Goldstein
2 years ago
Super frustrated!! Purchased a new Telluride EX a few months ago and got the super comprehensive maintenance and service warranties because I hate car stuff and I m a busy working mom to a toddler.Got what started as a large chip with a small crack in my windshield. After MANY unanswered calls to service department and dealership, unanswered messages and even a call to the sales associate who sold me the vehicle, I scheduled an appointment online. When I arrived, I was notified that warranty repairs would be handled directly through the warranty company not the dealership which would have been amazing to know before schlepping a 2 year old to the dealership and before the small crack which could have been repaired turned into half my windshield which now has to be replaced.The service department helpfully provided the number for the warranty company, who informed me that my plan only covers windshield repairs, not replacements apparently NOT so super comprehensive and extra frustrating as it was initially repairable!I recognize I could have reviewed the warranty info, but after spending this kind of money, I expected to be able to get someone on the phone who could walk through things with me. Definitely regretting the switch from Lexus and their amazing customer service!!

  Paige Alexus
3 years ago
If I could give 0 stars I would. I have never felt so disrespected by a car service establishment in my entire life. After purchasing my car from their used sales department I figured I would be walking away with a car with minimal issues and nothing too life threatening, but to my surprise after a week of driving my car I came to notice a brake issue in which prevents my brakes from stopping when going under 10mph or on an incline. I brought my car to get inspected only to have it returned to me in less than an hour along with the words "we didn't see anything wrong with the brakes, maybe it was just a one time thing". So in doing so they returned my keys and I took it home thinking maybe it was just me. Low and behold this issue continued happening so I brought it back in and this time I was informed that it was a "brake speed sensor" and they were able to reset it and I should not have an issue anymore. Funny enough this issue continued happening, and I almost got into an accident as I was on an incline and unable to stop my car from rolling into the road. One last time I figured I'd take it in and they would be able to fix this issue, but in fact this final time I was informed that my car was now out of warranty and I would have to pay $300 to replace the speed sensor. What I don't get is why the issue did't get fixed the first two times when it would've been covered by warranty. Now I have to call at least 15 times a day to even get through to someone as they are most likely ignoring my calls (extremely unprofessional). I am so disappointed. I expected so much more from Joe Mazda, and these people are tearing down his name with their terrible customer service. If I could take my car somewhere else I would, spare yourself the headache, and go somewhere where they'll take you serious as these people only want the money.

  Mary
2 years ago
Cliff at the service center did a great job helping me get my Kia repaired. My car needed a new motor, he got it all taken care of for me with no issues. He was knowledgeable about what repairs were needed. My motor was covered under warranty & he gave great advice on other repairs I should do to keep my car running longer without breaking the bank. Thanks a bunch I'll definitely be back!

  Carl Gustafson
2 years ago
Jessie was great. I had my car towed in with a blowout and wheel damage. She communicated well the whole time and even stayed a little late on a Friday to make sure I could get my car before the weekend. I'm very happy with the service I received.Services: Tires, Oil changeServices: Tires, Oil change

  BaMaNuNa
a year ago
The salesman here need to get with the time. I called about the EV6. He asked what I wanted. I told him Wind RWD. He said he has one coming in gray color but don t have the price. I asked him if he charges markup he said yes. I went online and saw he does have one coming and they re charging $5000 over MSRP. Why did Mike have to lie that he doesn t know the price? He thinks we re still in the 1990s? Anyway, this dealership is charging markup so stay away.

  Adventurous_Amenze.
3 years ago
Mike and the team in the service department are awesome. Very professional, making it always a delight to speak with them concerning your vehicle and anything and everything not cars as well. Ask him about his cycling hobby!

  Cem M.
a year ago
Very Bad service. No people to contact. I was there for Passeger Seat Airbag Light on for recall onWarranty Extensions. If you are not help people over there than why people get appointment and wait for hours wssting their time?

  Jorge Gonzalez
3 years ago
I have had nothing but a wonderful experience getting what i wanted as far as the vehicle which i dreamed of getting always . Joe Myers Kia is the dealership like no other dealership experience . Don't miss out in getting that auxilerating experience and don't hesitate in getting the best deals in Houston , Texas #!

  Mason Mahoney
3 years ago
I worked with Hung Pham to get my first ever car which was a Kia K5 GT-Line. I had a wonderful experience and was taken care of perfectly from the time I showed up to the time I left the lot with my new vehicle! Cannot recommend Hung and Joe Myers Kia enough!

  Edward Azcoitia
2 years ago
Doubtful in all areas of SERVICEMECHANICAL.. Definitely not prpfessional.. trial and error to find out errors.. didn't do work as promised.FACILITIES.. Third class.. cluttered and disorganizedCUSTOMER SERVICE.. very small and few people..phone service.. completely AWFUL SALES. You could say very good.For other than sales go somewhere else.

  Jimmy Sanders
2 years ago
These people don't answer the phones AT ALL. I've had my Kia serviced here many times and they don't call me with updates so I have to call them but they rarely answer. I spoke to them in person about it and they could seem to care less. I won't be going back.Service: General repairs & maintenanceService: General repairs & maintenance

  David Michael Ramos
2 years ago
Horrible service! Waiting time is bad! customer service is bad when you call. I was on hold for 30 minutes. When I showed up for service for my car I was waiting for 2 hours for oil change.Service: Oil changeService: Oil change

  Jaclyn Beal
2 years ago
Car has been there over 3 weeks and I still can't get in contact with any service advisors. Poor customer service.Service: Engine repairService: Engine repair

  Cynthia Deasy
8 months ago
They were not helpful and acted like they didn't want to waste their time with me.

  Travis
3 years ago
Wonderful place to service your vehicle and to purchase a car. Excellent service department and salesman.

  Toya Norman
2 years ago
Don't waste your time. They have better things to do then help the customer here.

  Sandy Zeutschel
a year ago
Finance dept is a joke and prey on females

  Johnny Mann
a year ago
Best place to take car for service.

  Alex Mitchell
2 years ago
Wait time 2 months for service only by appointment

  William Martin
3 years ago
Great service, great prices

  Marva Hordge
2 years ago
So nice.Excellent service

  Mario Resurex Dourado
a year ago
Excellent