Jaguar Houston Central Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eric Escamilla
4 weeks ago
I want to express my gratitude for the outstanding service I received from Rey, at the Jaguar dealership. From the moment I arrived, Rey went above and beyond to ensure my experience was nothing short of exceptional.Their professionalism, knowledge, and attention to detail were truly remarkable. Rey, took the time to listen to my concerns, thoroughly inspect my vehicle, and provide clear explanations of the necessary repairs. They kept me informed every step of the way, ensuring I was comfortable and confident in the service being performed.What impressed me most was Rey's dedication to customer satisfaction. They genuinely cared about my experience and went the extra mile to ensure all of my needs were met. Their friendly demeanor and willingness to assist made the entire process stress-free and enjoyable.I left the dealership feeling reassured and grateful. They are truly an asset to the Jaguar dealership, and I would highly recommend them to anyone in need of automotive service.

  Sabrina Kay
4 days ago
Great experience on Monday, April 8, 2024. I call Roland, Service Associate at Jaguar Central to inform him of my arrival to install rear wiper that was destroyed by a car wash. Upon my arrival he took care in my check in and my vehicle was ready within two hours to include a fresh car wash and vacuum. This was a great experience for me with professional and on time service of which I was Very Satisfied with time and experience.Thanks Roland.

  Lynette Gascoigne
4 days ago
My service advisor Roland was top notch! I missed my service window but he figured out a way to get me the service I needed. He was great with communication and updates!

  Andrea Brown
a week ago
A very positive experience from the beginning and Mr. Diaz assisted with the issue (exterior damage) concerning my vehicle. He was very helpful in providing information so that I could decide what to do. The process was very efficient and completed within the time frame that was initially given without any delay. Thank you for a positive experience.Another 5 star service received at JLR Houston Central. Very efficient drop and pick up process. Vehicle ready before initially scheduled and nice and clean at pick.Mr. Diaz is great and makes the entire process pleasant and easy. He is definitely an asset to the service department.

  Reneisha Henry
3 weeks ago
I am a return customer and Roland is always the service rep that I deal with. I appreciate his assistance, transparency, and communication anytime I need my FPace serviced. The service department has been great.

  randell geuy
a month ago
Really great service - my service advisor Roland was very helpful, arranged shuttle and loaner car service, they got the parts needed quickly and found warranty coverage, so the bill was easy too.

  Andy Hilditch
4 months ago
Excellent service from start to finish from Roland. He alerted me to coverage that I had forgotten about and saved me a significant sum. Provided regular updates and was quick to sort out a loaner when there was a delay in parts. Recommend him and the Jaguar team at Central

  Advice Myway
5 months ago
Although the service associate Michael was very helpful Land Rover/ Jaguar left me very disappointed. The company had my vehicle for 6 days for a servicing & a bad battery. I later added having the wheels painted. When the vehicle was returned to me the battery was still bad & had not been checked. The vehicle had to be returned after I picked it up for the battery to be addressed, which tells me that attention to detail was not paid. The job wash rushed & everything the technicians marked as complete may not have been done. They lied & marked the battery as good but once returned after I notified Michael that it wasn't done; he & a supervisor had to watch the technicians actually check the battery and it was found that a cell in it was bad. This makes me not trust this location. Although the situation was rectified, I will not return to this particular location in the future.

  Arthur Marshall
a month ago
The Sales director and staff were superb and made sure all my warranty items and service was taken care of before they expired.

  Daniel Sixta
a month ago
The staff was amazing the service was out of this world they did a complete inspection on my vehicle and inform me what should should not be done they gave me a fair price and took care of my vehicle like it was their own

  Harold Louis Sanford Jr
3 weeks ago
Picked my car up on a Friday eve and wound up dropping it back off on the next following day because the problem had not been addressed properly. Still awaiting results. 0 stars

  John Tsacrios
5 months ago
Mike Quinones in service was great! Mike and his team are true professionals and make getting your car serviced a pleasant experience.Service: Auto maintenanceService: Auto maintenance

  stephanie
5 months ago
Great customer service as always! My vehicle was repaired quickly and the Uber ride provided to and from my home was very convenient. Thank you!Service: Auto maintenanceService: Auto maintenance

  RLB
6 months ago
This is the 2nd time I have used this dealership for regular maintenance. I scheduled an appt online, they took my car in at the appointment time, and had everything done in a reasonable amount of time while I waited (including the car wash). They are all always very friendly, helpful and professional. Best part, no service surprises. I just wish they stocked more Jaguar swag/merch, too much Range Rover stuff. lolService: Auto maintenance

  Breiona Scott
3 months ago
Roland is absolutely amazing! Smooth experience with wonderful service.

  Thomas Taylor
10 months ago
Rolando Flores was my service advisor. He did a great job. He gave me a fair and accurate estimate, the work was done on time and as promised, and everything was done well.Services: Tires, Vehicle Inspection, Auto maintenanceServices: Tires, Vehicle Inspection, Auto maintenance

  T SS
11 months ago
This feedback is based on the fact my key was lost. I came in to pick up my car and they could not find my key. I stood around for at least 15 mins, and NO one told me what was going on. I figured it out based on my observation and the question someone asked if I had a unique key chain. People were scurrying looking for my key.I finally asked to speak to a manager. He was very casual about it. I believe he apologized, but I ended up going back home to get my spare key. He promised me a new key, car detailed and a full tank of gas, which was fine. There was no sense of urgency or even disappointment of the lack of communication on their behalf.NO ONE even called after they kept my car over the weekend to program a new key after I picked up my car.The customer service SUCKS. This is the closest dealership to my house, so I have NO choice but to have my car serviced here. Urgh.Services: Vehicle Inspection, Auto maintenance

  Chetiqua E
2 months ago
Always a great experience. Excellent service, friendly staff.

  carol ross
a year ago
I purchased a F Coupe 2 weeks agoAustin was brilliant as was ZacI did have to bring it back for a software update and Ray was fantastic!Today I went basically for an in-service on the informatics system and Phillips was excellent easy to understand.All in all a very pleasant experience !The Service was stella

  Allison Golinkin
a year ago
Natalie Picaro was at all times during the 9 days my car was with you patient, responsive. She is an asset and should be valued.Victor was also very responsive and helpful. I thank him for pushing and prodding Jaguar UK engineers to provide their expertise to Jaguar Central techs to finally get my car s issues resolved.Service: Auto maintenance

  V B
7 months ago
Michael Quinones is my service advisor. His professionalism, kindness & patience will carry him a long way. He was my guiding light from the very start of my car debacle to the very end. I was kept abreast of everything that was going on during my repair.

  Michael Piana
2 months ago
Top notch service, especially by Edward Diaz, service advisor.

  Tony APA
a year ago
Car was towed to Dealership because of a flat using Jaguar Roadside Assistance. Service personnel were waiting for me on arrival and dealt very quickly with getting the car into the system. This was last few minutes of business time. Car was ready next morning with all four tires replaced. Could not have asked for a better service.Service: Auto tire replacementService: Auto tire replacement

  Rocket Ibrahim
11 months ago
Always a good experience with the Service Team at Jaguar Houston Central. Juan and Roland took good care of my car and educated me on the repairs needed. Thank you!Service: General repairs & maintenanceService: General repairs & maintenance

  shawn jimenez
9 months ago
Roland has been beyond helping through the whole experience. He made sure the problems with my AC were fixed and fixed right!Services: Auto A/C replacement, A/C installation & repair, Air conditioningServices: Auto A/C replacement, A/C installation & repair, Air conditioning

  carol ross
8 months ago
I cannot speak more highly about Ray!Fantastic always takes care of youThis was a small issue however it was taken care of immediatelyService: Auto body & trim repairService: Auto body & trim repair

  Heather Almond
2 years ago
The Service Team here is great, especially Brady! When my check engine light went off, the team took great care to make sure the problem was fully resolved. They went above and beyond last time I came in for a quick fix!Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  Tracy Black
10 months ago
My check engine light came on and within 48 hours it was fixed and I was back in my car. I really appreciate the turnaround time!Service: Auto maintenanceService: Auto maintenance

  Monica Wells
a year ago
Rolan was awesome & took great care of our car & was pleasant to work with. I would definitely recommend & come back for future service.Service: Auto maintenanceService: Auto maintenance

  Jim Laumbach
2 years ago
I made an appointment with Brady Ingram, service advisor, for an annual inspection. They took care of me in the middle of the day and had me out of there in thirty minutes. I appreciate their efficiency with this small request.Service: Vehicle safety inspectionService: Vehicle safety inspection