Gillman Honda Houston Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Markayla W
a day ago
Made an appointment to get my new car serviced. After about 5 months it needed an oil change. I came around 2:40 and my appointment was with Ethan. Ethan was really nice. I thought I only had one free oil change, but he did inform me that I indeed had plenty more. He took care of my car. Had great customer service . And It took about an hour and 20 minutes. Excellent job Ethan!

  Chris Tyler
a month ago
Our experience with the Gillman Honda Houston Service Department and Service Advisor Eric Macias was top notch. From beginning to end, we had such a great experience. From booking the service to picking up our vehicle after it was completed, I could tell that communication was first and foremost in Eric s mind. I was always updated and never had an issue getting ahold of Eric. He was able to provide a truly outstanding experience. 10/10 recommend!

  CRIS WILLIAMS
4 weeks ago
I will admit the service has gotten so much better. Pretty close to EXCELLENT. Vicky P, my service agent was AWESOME. I got there at my appointment time and they were waiting and ready to take my car for service. My only disappointment was the fact that I was given some complimentary services and never was I told they would expire but when I was ready to check out was advised would have to pay. A proper warning of services expiring would have been great or to honor these would have been even better. That was very disappointing, but again the Service Agent Vicky was fantastic. Car was ready in a minimal time frame. I may not come back because they wouldn't honor the service though.

  Ginny Solt
a week ago
I was pleased with my service experience at Gillman Honda Houston. I had an excellent service tech named Ethan. He was low key but knowledgeable and gave me an accurate estimation of the time it would take to get the service completed, as well as the estimated cost of the service. He even showed me how to sync my phone to my car's Bluetooth.

  Javi Kamimura
2 months ago
Thank you guys for all that you did for me I needed my car as soon as I could get it and you were able to do that for me I will tell everybody I know about your dealership and how the service was outstanding and also how my service advisor Eric Macias went above and beyond to make sure that I was updated and that I was contacted and notified everyday of the status of my car! From start to finish your service team was very polite understanding and caring to me! I felt that my service advisor really cared and didn't treat me as if I was just any customer trying to sell me anything that I didn't need! Thank you once again I will definitely be coming back! Have a great day!

  Max Antwerp-Rangel
3 weeks ago
I brought my SUV in to Gillman Honda Houston Service for an oil change, and to have the front wipers replaced. The service representative was very courteous and professional. He also went over a list of other repairs to consider, which I took under consideration for a future visit. Overall I was very satisfied with the customer service I received, and I will definitely be back.

  Vikki Anaya
2 weeks ago
Excellent customer service by Charles Nguyen. He called promptly to inform me that the car was ready, and it was done quickly. He answered all my questions thoroughly and demonstrated excellent knowledge. Highly satisfied with the experience.

  David H.
6 months ago
Usually I m not one to write reviews about businesses but I had to share my very positive and pleasant experience with the Gillman Honda Service Center. From the moment I walked in I was greeted with a warm and welcoming smile, he introduced himself as Anthony Coca (Service Advisor) and immediately asked me about MY needs and how he could assist me with my vehicle. Right off the bat it was already all about ME and my vehicles needs and I couldn t begin to tell you how good that made me feel as a customer. The way he worked together with his fellow service advisors and the way the whole team conducted themselves was amazing. When he had gone to check on the status of my vehicle, another advisor approached me and asked if I was in need of any assistance. That just goes to show you how EAGER this service center is to attend to YOUR needs. Their actions really speak loud volumes and I couldn t be more grateful for that. Thank you to the service team on always demonstrating an effort to make it a job well done!Sincerely,DavidService: Oil change

  Nate Mo
2 weeks ago
This is my 3rd Honda since 1999, but 2nd Accord since 1998. Let me get to the point. I had numbers in my head and which car I wanted because it was in my price range, but it wasn t the car I really wanted. But after Dino, Al, and John slid me a piece paper with numbers on it. To my surprise, everything was better than what I had going on in my head. I was actually able to get the accord I wanted and still came under my budget. The fact I didnt have to talk and got what I wanted was an amazing experience and have been happy since. Thanks to the professionals at Gillian Honda.Nathan

  Julia Tran
a month ago
Ethan was great help with my tires. He was informative yet straight to the point, let me know of any extra benefits/ procedures I could do, and calculated the wait time/costs efficiently. Overall an great employee and chill experience.

  Larry Casias
a month ago
Greetings, I happened to be in town visiting from Arizona and my service light came on?I took my vehicle to Gillman and Mr. Anthony Coca did not hesitate servicing my vehicle! Himself and his team welcomed us as locals and completed oil change accordingly and in very reasonable time!We were back on our vacation and even had our vehicle washed!! Thank you Mr. Coca on your outstanding service and professionalism on this unwarranted incident!!v/R,Happy Arizonaian

  Rene Montalvo
2 weeks ago
Purchased a 2024 Civic Sport from this dealership. Worked with Michael S. And Dino. Both of them made the process super easy. Genuinely made a decision I had been stressing about for months go smoothly. If you go to this dealership ask for Michael S and Dino.

  Luther Jones
a day ago
Recent car damage repair experience at Gillman was beyond all praise. Staff was efficient, courteous, took and returned calls and assisted in everyway possible to expedite processing of insurance claim.

  CARL ROBINSON
a week ago
Honda is pretty consistent and i love that they are not too pushy with upselling you on additional services. They always tell me 1 hour - 1hour 30 mins however my car is normally serviced and washed in 45 mins. I have no complaints, outside of more discounts.Thank You !

  Patricia Macias
2 months ago
Good morning guys thank you so much for all of your help I really appreciate it you guys did a great job and I will be coming back if I need any further service again thank you so much for helping me out my service advisor Eric Macias was excellent he made sure I knew about my car and everything that needed to be repaired or replaced and didn't try to sell me anything I didn't need or want I will be telling everybody to come here because they treat you like a person not like a customer. Thank you again! have a great day!

  Meliha Dincel
2 months ago
One of my tires was completely flat, and the other was deflated. Mr. Ralph Galvan assisted me in making the best choices. It turned out that both tires needed replacement, and Mr. Galvan promptly guided me through the process, ensuring that the tire replacements were done as quickly as possible. I appreciated Mr. Galvan's kindness and responsiveness to all my questions during this process.

  Estelle Panzer
2 months ago
Anthony Coca in the service department was wonderful. He had previous experience with my Pilot's unusual problem (car suddenly shutting down, no sign of life) and offered to check battery terminal connections. He quickly saw cause of problem and fixed it without my having to leave the car and send it back for further diagnosis. This is just the latest example of the fabulous service I have gotten at Gillman since I purchased my car there 5-1/2 years ago.

  Jian Huang
5 months ago
We recently moved from out of state to Houston TX. When I called Gillman Honda for car maintenance, service advisor, Denise, made an appointment for us. She was very polite, helpful, and professional. The first impression over the phone was already a 5-star. The next morning, my wife and I took our car there and were greeted kindly by everyone we came across. Denise checked our car record and found a recall that required additional attention. Because more time was needed, she quickly arranged the shuttle service to give us a ride home. When I called late in the afternoon to check the status, she suggested pick up the following morning and again arranged shuttle service. She went above and beyond, and it was so thoughtful of her to call me the next morning to confirm the shuttle pick-up at our convenience. The whole process went very smoothly thanks to the excellent service provided by those at Gillman Honda, including the two shuttle drivers. Denise even sent a follow-up text message to make sure all is well. I would rate Gillman Honda 5-star and highly recommend it to any Honda car owners in this area. My wife and I would like to especially commend Denise for her exemplary customer-centric approach, effective and timely communications, and her kindness. Next time we need our Honda car service, we know who to call.Services: Tires, Oil change

  Syed Rizvi
a month ago
Gillman Honda Houston was very prompt with service. I went there due to a Honda recall notice. Anthony in service took my car and got it checked out. No part replacement was needed. He provided good and timely service, highly recommended dealership.

  Kenyada Fore
2 months ago
My first experience at this dealership was impressive, I was helped immediately by Charles. He explained everything to me and was extremely professional. There was no pressure to get other recommendations done immediately. I will be back for future work on my vehicle.

  Zee
4 months ago
Daniella received me at the bay, took the keys, asked how i was doing, what was I there for, assured that all will be taken care off in the best possible way, all with a great smile and friendly attitude. Daniella made the visit stress free and best part is that she asked permission before starting to job done. She also gave an complimentary car wash. I was there for my Honda Accord Oil and Transmission fluid change. Great experience. Thanks Daniella.

  Rajan Sundaran
a month ago
Charles Nguyen was very courteous and professional. He greeted me with a smile and apprised me of what my service entailed. He also updated me during the course of the service. The overall experience was very smooth

  Thomas Edah
a month ago
The man that attended to me was ok.I will be very please if there will be an amendment.If a car need to remain in your workshop, it is better you don t allow the customer to take a risk of driving it on the high way because your workshop cannot provide him with an alternative to use for the 2 days before your approval and getting of the parts.Other workshop gives you alternative till your vehicle will be ready. Thanks

  T H
a month ago
Excellent services. I'm glad I took my Pilot SUV for services. They kept me informed of what needed to be done and gave honest recommendations. Will plan to take my vehicle back in the future.

  Jaime Bolanos
2 months ago
He rated first the excellent service received by the service advisor Bhavik Patel is a very professional person in his care. I attached a sheet with the service that my car needed. I am satisfied with the service received from Gilman Honda. My vehicle was inspected and delivered the same day for a recall. Thank you!

  Aman Kazi
4 months ago
Their are very few dealers who keep customer first.I had awesome experience with Gillman Honda for my 19,000, service of Van.Eric was very instrumental in providing timely updates, clarify doubts and provide world class services. The services performed were Oil change, Break fluid flush and 2 recalls.Only because of Eric I receive my car on time and everything was well taken care of.

  Meg Lauck
2 months ago
Gilman Honda did a great repair on my 2004 Honda which needed the airbag fixed. It was a bit pricey, but it was done well. Vickie, my service representative, was wonderful to work with. Everything was professional and timely.

  Tony Vilano
2 months ago
Excellent service on my car. They service team was able to change the oil, rotate the tires and also take care of a recall issue all in about 1 1/2 hours. Highly recommended.

  Truth Seeker
3 months ago
I went for oil change here today. My advisor was Denise. She was very good and professional. These guys offered free inspections and identified few problems which I went ahead and got it fixed with them since I was going for a long road trip. The only negative I would like to give is when I got my car back after service, it was smelling terrible. The mechanics should put a plastic bag or paper before sitting in the customers car. The smell is so strong that I had to spray lot odor eliminator get rid of the smell I am also keeping my window glass down until the smell goes away. Not the review I had wanted to post but I want them to realize this so it should be taken care for other customers.

  virginia price
2 weeks ago
Evita Pierce demonstrated quality customer service by greeting me with a warm smile. She provided an analysis of an issue with my 2008 Honda Pilot. She explained item by item in full detail and answered questions accordingly.Thank again!Evita Pierce