Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
maria small
2 weeks ago
Please stay away from this place. The customer service rep Nancy is a true liar. She refused to release my car to my insurance agency twice. She tried to charge me extra fees for work they were not suppose to do. They also took my trunk of and tried to cover damages that another car did to my car. This place is a scam. Nancy tried to charge me fees for storage that the insurance company pays. I can t believe this place is open. I was going to at first support a small business but after dealing with Nancy and the companies lies I decided not to and would never again. I can t believe a place like this exist. Nancy tried to hold my car hostage she kept lying to the insurance representative from my insurance company and also me just to continue to hold my car. They are corrupted and on day three od dealing with their lies I was just glad just to not bother with them ever again . Good riddens and remember all that you do does come back to you. After reading these reviews the money this company has stolen that just is not right. Karma has a way of coming back around . Peace.
Melissa Cariman
3 weeks ago
DO NOT GET YOUR VEHICLE TOWED HERE! HUGE SCAMMERS! My SUV was towed here after it was hit from the back during Houston traffic. After dealing with them for a couple of weeks, I decided to get my vehicle out because they kept lying to me, and giving me the runaround, and when I say they I mean Nancy- she seems very nice and sweet, but she is a big liar, don t believe anything this lady tells you. I also started to notice the cheap work they do on repairing vehicles. When I went to pick up my SUV to take it to Nissan for repair, Dalton collision center charged me 3800 dollars just to get my SUV out. The charges they had on there were ridiculous!Also- don t get a rental from them. They charged me 2300 dollars for damages the vehicle already had. I just wanted my car out of that place asap, so I told them to place a claim with my insurance, and they told me they can t release my suv until the the damages to the rental were paid upfront in cash, mind you, the paint from the rental they provided was already chipping off just from my drive home from the collision center. Seeing that bad paint job is what made me decide to get my suv out of that place. And I m sure all the charges were out of spite, because I was breaking contract and removing my vehicle, they were planning on getting lots of money out of the insurance companies: They will tell you what you want to hear just to keep your vehicle. This place is the worst collision center in Houston. I can t say this enough, THEY ARE SCAMMERS, DO NOT GET YOUR VEHICLE TOWED HERE: When I tell you it was a nightmare, IT WAS THE WORST NIGHTMARE! I can t even believe how this place is still open after reading all the reviews. I have reported them to BBB and I have an open claim on this place. Please stay away from this collision center. I have also sent an email to channel 13 news telling them about my horrible experience with Dalton collision center, so people in Houston will be aware.
Paige Martinez
3 weeks ago
Worst shop I've ever experienced. These people are con artists. They will screw you over for money. I was involved in a car accident and my Toyota was towed to this place. I did some investigating and decided to get my car out and take it to a different shop. They charged me 2000 dollars to get my car out. My car was only with them for 3 days. The charges were unbelievable. I have never seen a collision shop take advantage of people like this place does. They will literally screw you over. This collision shop will scam you for your money. If your vehicle ever gets towed to this shop, GET IT OUTFAST! Or you will pay thousands. The fees here are unethical business practice.
Christine Charro
3 weeks ago
Only giving a star because I have no choice. Otherwise, they do not deserve any. This place is a scam. Send u out with a car that they did horrible work on and then blame you when u drove off with the car and the paint chips off just from the rain. If you're smart u will not have them use their resources or hands to fix your vehicle
K M
3 years ago
First of all Nancy was very polite and nice although she was probably just being fake and its not that hard to be nice when you are getting paid good money for it. Our car was towed here by Harris County precinct one because the wheel broke off and the tow truck driver could not figure out how to tow it. After 2 weeks and insurance declining to fix it the storage fees totalled to $1540. That is what "Dalton" charged, not Pinemont storage rates. We could not have our car fixed because it would be much too expensive out of pocket.
David Tapia
6 years ago
READ REVIEWS FIRST BEFORE YOU REGRET IT!!!Its a shame Google won't let you rate with negative stars. By far this has been the worst service experience I've ever had. Its been TWO MONTHS (October 31)since I had an accident and I made the horrible decision to allow my truck to be towed to this place. Unfortunately enough it happened on a Sunday and I had no other choice since there's not many repair shops open. I've consulted with other mechanics about the work that was done to my vehicle and they all agree that two months its just ridiculous, it should have taken three of four weeks at the most. The lack of professionalism from this people its just overwhelming, I keep getting excuses over and over again about why they haven't finish with the repair. During this two months I've received only ONE phone call from this place letting me know that my vehicle was supposed to be ready in two days, that was on November 17. Today, December 22 they still haven't finish. I will be taking my vehicle directly to Chevrolet dealer for inspection once its ready since I have zero confidence in the work they've done to it.
Earl Knox
9 months ago
My SUV was towed here after some lady totaled it out, while it was parked at a shopping center. Don't know whether to like it or love it but the lady was both unlicensed and uninsured. Truck is a total loss.
aimedbirch
6 months ago
This place is horrible never come here!They have had my car for many months and everytime i call they never awnser but if they do they say its almost ready even though its never ready.Never come here SCAMMERS
T.J. Henderson
3 years ago
I think a lot of people leaving bad reviews were towed here against their will. How about don't park your car where you shouldn't? I was towed here after an accident. My truck was totaled, so no repairs were necessary...but Dalton did a great job of handling the claim, were very communicative with me, and very respectful. In my case, I couldn't have asked for better service.
karla morales
6 years ago
These people are con artists . my car was towed from an accident and they were persistent in helpingbtonfix the car. They knew my car was TOTALLED and told my mom that they could fix it. They told her it was OK to sign to sign the paper to fix it and they would fix the car. The moved my mom car and started working on it before the adjusters came. The car was totaled and now she has to pay the the extra money for what they moved and towed which is 2000.00 extra dollars of what is not had to her and she is a senior citizen. These people are crooks are instead of having referrals for good business they are getting a public review for crooks
Mandi Cei
a year ago
This place has had my car for over a month and keeps lying to me about when it will be done. I've taken off work and made arrangements for the past week. They rarely answer the phone. Beware of this car shop!Services: Tires, PaintingServices: Tires, Painting
Dmccarty24 McCarty
4 years ago
Do NOT let these people work on your vehicle... I'm in the automotive industry, got them discounts and they STILL tried to screw me over! I hope they have good representation there. Worst service I've ever received
Troy Baronet
8 years ago
Did a great job with the repair; staff is very easy to work with, did a nice job matching non-standard paint color on replacement part. Turned in car dirty and was returned immaculate. Highly recommend.
Jen G
4 years ago
Best customer service so far, my car looks brand new after my accident! Highly recommend to anyone! Thank you Dalton for an amazing job.
Byron Laynes
5 years ago
Pretty awesome place to get your vehicle as fast as possible,Thanks for getting my ride back to the streets again, Thank u Guys!
Judah Benisrael
3 years ago
This place is absolutely horrible they are simply greedy trying to hustle you for whatever is the largest dollar amount that they can con of you stay away from this place if any record company suggest taking your vehicle to this place tell them no they are all In Cahoots together they act like they don't know each other in order to get your money I truly believe that any good review that comes from this place is a lie or someone that they know family friend or someone that they paid I would go into details on how they tried to mess over me but after they read the post it will only make them sharper on what not to do next time to try to scam and lie to people and as God as my witness all of my words stated and this review are true stay away from these people the trash they are
Eduin Rodriguez
4 years ago
Very friendly staff, they work with any insurance company. I love the way my car looks after the accident, great reparations overall! Thanks!
Dianne Blackburn
4 years ago
First, the hours posted? Suggestion apparevyly! It seems the whole office goes to lunch together and even tho you call and let them know you are coming down there - good luck getting them there! That and I just cannot handle when a company has signs posted with such horrible and obvious mistakes!!
Cesar Alonzo
5 years ago
I came from Austin to fix mi 2018 Chevy Silverado fender and passenger door I Hurd they did a job so I test them and we ll i was really happy on the results great works and they treated me like family good repair shop thnx a lot dalton.
Lenora Salmon
a year ago
Very professional and friendly employees. I needed to go sign a release to let my car get towed away to a body shop and they even helped me get my belongings out of my car.
Nicholas Humes
4 years ago
Do NOT go to this shop ! Very unprofessional (manager) they even left a soda can under my hood, did not return my calls or email and couldn t provide proof of the delayed parts they ordered! Only go here if u want to be disappointed
jeo I
7 years ago
Horrible collision center asked to speak with a manager and he didn't even speak english,no one spoke english their. Paid 2500 to fix my car and then they come out with something else is wrong so i paid another 600,then went to pick up my car and it was shaking,abs,and check engine lights were on so now i will be taking it to another mechanic.
Edward Gomez
a year ago
this place is nothing but a scam. Now that I look through all the reviews it makes sense. Just cold hearted selfish people. Stay away.
Louis Perez
4 years ago
2014 black ford f-150... Two month wait... Body work completed.... LOOKS GREAT!!!
Salvador Salinas
2 years ago
Has had car for a month and a half. Won't answer phone and when they do they say car is almost ready but never is.
Jose Martinez
3 years ago
Very professional when it comes to fix cars, this guys helped me a lot with my vehicleService: PaintingService: Painting
Macy Lopez
3 years ago
Nancy is the best So are the people work there
Edward Garcia
5 years ago
DO NOT TRUST THEM!!!DO NOT let them touch your car!!!
Donna White
3 years ago
They took care of our needs and repair
OFELIA GUTIERREZ
7 years ago
Good customer service highly recommended