Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Lauren Bretz
2 weeks ago
When I got into my car accident, my first thought was "Getting this fixed is going to be so annoying!" But the staff at Caliber made everything go so smoothly- from drop off to getting my rental car, to updates about the repair, to the pickup process. Elizabeth was friendly and knowledgeable and I was well informed throughout the whole process! Would highly recommend!
Dedric Bullock
a week ago
Would I take my car back probably not. Did they do the repair yes and was it correct yes. After I got home I washed the car because it wasnt washed and the bumper has a lot of orange peel. I will buff it but it noticable. Also there was some material on the passenger side front backwhich I had to use goo gone to remove. Have no clue but I washed the car and filled the tank before I dropped it off for a bumper repair. The front desk staff were rude and seemed like I owed them something. The people that walked me around the car were very nice when picking up and receiving my vehicle.
Christin Hill
2 weeks ago
This location is top tier when it comes to service and repairs. I ve trusted them on two occasions with the repair of my car and will continue to recommend them to anyone needing a repair shop. Elizabeth W. is wonderful at providing customer service and keeping you updated with the status of repairs!
T S
a month ago
Great service at the Silber Road facility. Adrianne Long was fantastic at informing me on the repair process and keeping me informed as the repairs progressed. Very satisfied with Caliber Collision and highly recommend the Silber Road team at Caliber..
Diana Larson
3 weeks ago
We were very pleased with the work and timing of our repair. Adrienne was wonderful to work with. She kept us informed through the process and we re very happy with the end result.
Arctic Healing Cryo
a week ago
Great customer service, the work was done on time. The quality of work is great. Thank you Caliber collision.
M N
2 weeks ago
Caliber and their team have taken AMAZING care of us. We were kept in the loop through out the process and our vehicle was ready ahead of time, looking brand new! Couldn t ask for more!
Cassandra A
2 months ago
My father had brought in his 2000 gmc and he was told that they were able to fix it. All the repairs would have been paid by the insurance because of a recent car accident he got into, however the team was very unprofessional. They kept his car for 2 weeks and let us assume that they actually could fix the damages, however, last week they told my father they could not fix it because they dont make the specific part anymore and when he asked when they would return his car, they were very vagued. They tried to buy it off from him but he was not looking to sale. However today he received the car and the team left white crayon marks on it, some part were missing and they messed with things in his car that they shouldn t have. My father noticed because he s a mechanic and has experience in what parts a car should have. Very very unprofessional and unacceptable behavior. I will be sure to pass along to family and friends that they should steer clear from this place!! Never coming back and thank god we re finally done with this place!!
Kenni
4 months ago
Customer service was nice but the work done on my car is terrible. I suppose I ve been working too much to catch my car in the sunlight to notice just how badly it was buffed. When I went to pick it up my dad noticed the terrible buff job, and Daryl kept it to fix it then even had it dropped off to me. That was great and I thought it was fine because it didn t look like it did when I saw it earlier that day. It s now November and I ve had time off as well as time to wash my car. Nothing fancy just a self service brush wash. I was walking to my car in a parking lot and the sun must ve hit it at the worst angles because I have swirls on the entire side where the paint job was done. My car looks terrible, like an amateur worked on it. My dad was a car detailer when he was younger and told me that the paint could be burned through if it was buffed too much. It looks like my paint is wearing thin from the terrible job done on my car. The right side literally looks completely different from the left because of the bad paint job and buff swirls.
Meredith Rios
4 days ago
Worked with Elizabeth for a fender bender fix. She was very nice and I m happy with my new bumper.
Robert Bob Denman
3 months ago
Amazing work, vehicle was spotless when i picked it up, and they finished many days earlier than promised, even though they had to order a door. No excuses, just delivering on their promises!
NitrousMike A
a year ago
Summary: A repair shop that only does incomplete repairs, adds damage to your vehicle. They had my truck for almost a month, no repairs done to the driver s seat, in fact they did not even have enough energy to put the seat cover back on properly. Brand new center console installed with the sliding door jammed closed. A repair done to the dash vibrates like mad because they only repaired 3 out of 4 corners. The worst part was a fresh ding & scratch to the drivers door. This shop will never touch my truck again. Bring your money elsewhere and avoid unnecessary time wasting & hassle that this shop delivers.Service: Body & Trim
christy hipp
6 months ago
This shop by far has the best customer service when it comes to handling any vehicle issues. Came in last month and was very impressed with the turnaround time. These guys are the real experts and highly recommend their services!
Terri Bachand
6 months ago
Caliber Collision is THE place to go when your vehicle needs repairs and bodywork. The team there is friendly, professional and most importantly reliable to get the work done timely, and right the first time! My vehicle looks like new!
Luis Saldana
7 months ago
I would like to acknowledge you and your business for your outstanding dedication to customer service; It is nice to know that Caliber Collision (Darrell), with its professionalism and dedication to their customers, is there to stand by their unquestionable devotion to quality and professional service. I will not hesitate to refer anyone for any automobile bodywork. Once again, thank you and good job."Services: Painting, Body & Trim
Mike A
2 months ago
The Marquis and their team were exceptional! They consistently kept me informed and conducted themselves with utmost professionalism.
Chelsea Del Viscio
7 months ago
I am new to the area, got in a wreck. And Adrienne did everything and more to ensure that the whole process was easiest as possible. Very clean environment! They made sure my car was great and it took only a week. I hope I don't have to use them again, but if I do I will only take my car here!Services: Tires, Steering & suspension repair, Painting, Body & TrimServices: Tires, Steering & suspension repair, Painting, Body & Trim
K C
6 months ago
Brought my Mercedes here after a fender bender. The repair and insurance process was extremely easy! Adrienne kept us up to date with the status through the entire process.
Alejandro Hirschfeld
8 months ago
My vehicle was recently involved in an accident requiring a lot of work and was recommended to Caliber on Silver by insurance.Dropped off my car and began dealing with an adjuster but due to some issues caused by my insurance company, delaying the repair process, I contacted Alexis Cauley, General Manager of this location.I am so fortunate to have received the service she provided.Alexis took control of the situation immediately and facilitated the process to a final completion.She advocated on my behalf, communicated regularly, and provided excellent guidance on the repair process.Thank you Alexis for assisting me and proving there are a few people like you out there who still take pride in their job and are willing to go above and beyond.You are an asset to your customers and your company.Services: Painting, Body & Trim
Felicia Washington
11 months ago
Overall Exceptional ExperienceExcellent and efficient service from drop off to pick up. Prior to my adjustment appt, my rental car reservations were redirected to the nearby Enterprise by the receptionist, which made the rental pick up process easier. Thomas was my assigned adjuster. He kept me informed every step of the process via text message, and was readily available to answer any questions I had over the phone. My car was ready 3 days sooner than projected. Best of all, my car looks like new! They did an excellent job with the repairs; they even managed to straighten out my damage license plate.I would gladly recommend Caliber Collision to friends and family for repair services.Service: Body & Trim
Sarah King
10 months ago
I used their collision repair services after a fender bender. Thomas was a great liaison for Caliber and my repairs. They kept me up-to-date on all of the repair steps as my car went through them. The repairs were even completed about 4 days earlier than they had estimated. The price of the repairs seemed reasonable and the quality was great. You'd never guess I had gotten in an accident. Thanks!Services: Painting, Body & Trim
Mary O'Connor
3 weeks ago
Very happy Adrienne was honest and upfront about everything. Car was even ready early. Bonus
Curtis Barber
8 months ago
Look, my car was in a dire spot. From the front desk (Nelly) to my concierge (Sosa) to Adrienne who handled the repairs, the service was incredible. Adrienne kept in communication with me, reassured me the repairs would get done, and even got on her hands and knees to buff out an extra scratch that I offhand mentioned needing to get fixed eventually.Hope to not have to visit a collision center anytime soon, but if I do, I am coming to this Caliber!!
Daniel Andersen
7 months ago
Did a complicated job really well. It took longer than expected but not the fault of the shop and they stayed with it, kept us updated, and even worked on a holiday weekend and made the car available for us to pick up, again in a holiday weekend. Work was excellent.
Sonia Henriquez
9 months ago
Darrell at Caliber Collision made my experience AMAZING! My vehicle was fixed an entire week earlier than expected!!!!! Kept me updated every step of the way to ensure my vehicle was left looking brand new!! Thank you so much Darrell at Caliber Collision you are all amazing!!!!
Melanie Artis
8 months ago
Adrienne was my service rep. She kept me well informed and up to date throughout the process, and everything ran smoothly. Would recommend her and Caliber Collision that needs car repairs.
Jimmy Williams
6 months ago
Thank you for taking the time for calling me and explaining the situation. Darrell the GM is very professional in listening to me and helping me with my vehicle. Will refer customers to your location.
dsgermack
a year ago
Thomas and the team at Caliber did a great job fixing the damage to my truck. Clear communication, when it needed to happen, and with enough detail for me to feel comfortable with progress. Awesome team and loved that they washed and detailed my truck before I got it back. Great team and great service!Service: Body & TrimService: Body & Trim
Tom Berg
a week ago
This is my go-to place for excellent repairs when life in the city gives me dings and dents.
H. Phillip
a year ago
Great experience at the Silber location after an accident with some loose wood on the freeway (Houston, right!). Anyway, car came out great.