Bayway Lincoln Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Isabella Gallo
5 months ago
Curtis was my advisor here for service and I can't rave enough about this place or him. Such down to earth people who remember who you are even after just one call and you didn't even buy your car at this location. Professional, communication was amazing with keeping me updated and helping answer so many questions and doubts. I'm from Florida and I've bought cars there and here (Planet Ford) and I can say this is the place I'll keep coming back to because of the excellent service I was provided with. My concerns were heard and addressed without being dismissed as many service writers do....like they say everything is bigger and better in Texas, even people. Thank you CURTIS for making my experience so amazing

  Lenelle Armstrong
a month ago
Called over & over to schedule an appointment to have my Lincoln serviced, my calls and messages were ignored everytime. Someone took my VIN number down and never called back. They seem to always be backed up with extremely long wait times for service.

  . Duxinaro
3 weeks ago
Scheduled Oil change by appointment with Service Advisor. Customer Lounge, choice of comfortable seating or tables & chairs. Dealership provides free beverages of choice & snacks. Vending Machine assortment of canned sodas. Complimentary car wash.

  Cassie Briscoe
a year ago
Bayway Lincoln service is unmatched. I have used Kyle Hart and had nothing but exemplary service. They are easy to reach, provide updates, get repairs done in a timely manner, and do what they promise. They also look for the most cost effective option when providing repairs. No issues with warranty not being covered, getting push back, or them keeping my car for weeks. Definitely recommend them!

  don ARNOLD
a year ago
Kyle Hart has been my service contact for four years now and he has always been honest and reliable. He goes the extra mile to assure customers get first class service.Services: Electrical, Battery, Oil changeServices: Electrical, Battery, Oil change

  Lauren Howard
a year ago
Stopped in for an oil change without an appt and Christine was awesome! She fit me in and even took the time to find out that I had Lincoln points available so my oil change was free! Go see her - she's the best!Service: Oil changeService: Oil change

  Emilio Vela
a year ago
UPDATE: Spoke with Dwayne (the service manager) and after he reviewed my situation he took all previous and current problems I've had into consideration. Bayway Lincoln was able to provide a loaner the following day and communicated very proficiently with me about my vehicle's status as it was repaired. Only took 2 days to have my vehicle back. Fully repaired. Thank you Dwayne and Christine for providing true Lincoln service.Communication is key at a dealership. Especially with the client. Twice now they somehow are not on the same page as for providing loaners and can not "help you out" with figuring out if your car warranty covers rentals. Neither can they provide a diagnostic in a timely manner even after setting in appointment 2 weeks out. Much rather make a drive out to another lincoln dealership than deal with these poor lincoln staff.

  Linda Criner
a year ago
Scheduled the visit and when arrived was told even with an appointment it would take two hours. Never was I offered a shuttle service by the advisor or informed that addition to the warranty you have to have a separate maintenance contract to cover oil change. They charged $83.25 for the 2021 Consair first visit @ 10,000 miles for oil change. The Advisor explanation for the cash charge was in regard to where I purchased the car (West Point Sugarland) and was being service at Bayway Houston. Not altogether the truth. Lincoln has a rewards program that you can redeem for maintenance, which I was unaware and not informed by the Advisor, when I inquired about the payment and had to pay by credit card. I called West Point and found I has enough points for oil change that the BAYWAY advisor said I should have informed him of the reward used for maintenance. Rewards points that I didn t know about while he told me the reason for the cost was because of using a dealership in which I had not purchased the car. Ridiculous, end of story the charge reimburse, waiting, points used!Service: Oil change

  Melinda Guzman
8 months ago
I love Lincoln. I understand it took a week to repair the trunk successfully. The vehicle came back with a hand size buff scratch.Service: Electrical repairService: Electrical repair

  Zola M
3 years ago
It was easy, called ahead for appointment, got loaner set up, drove up, dropped off and in my loaner in less that 20 minutes. Done. My advisor was Mr. Eddie, and as usual he was beyond helpful and amazing. I will always recommend them. Great job guys.

  Sandra Sandee Ferranti
3 years ago
Service department left a lot to be desired. They treated me rudely. They sent me home and said there was nothing wrong with my car. I was very hesitant to leave. I AM 71 YEARS old. AND of course the car did not make it home. I asked if they could loan me a car and they told me only people with Lincoln's can get a loaner car......WELL, thanks for nothing....i have been doing business with Shane in the service department for more than 15 +years and the behavior was unacceptable. I have two more years on my extended warranty and I totally expect to go to a different dealer. Thanks but no thanks for the unkind service. SANDRA FERRANTI

  Brenda Dunn
2 years ago
I would love to say Thank You to Bayway Lincoln for being responsible for having hired Shane Donaldson for your Service Manager. I don t know how he handles the hundreds of calls from all of us old drivers out here but he goes the extra miles (and has for years) to see that our problems are handled under his care. I m on my 4th car from Bayway thanks to him. It s called caring for your customers.

  Todd Mckenzie
8 months ago
I actually enjoy taking my 2020 Corsair here for service. It is the first time I have ever said that about a dealership.

  Rose Smith
2 years ago
Shane is the best person, you have in Automotive Department, always honest and polite.

  AL C.
9 months ago
Got a good deal one key employee could improve some with his professionalism. Otherwise, process was smooth.

  Kolanda Williams
3 years ago
Eddie L. took great care of me! He even gave me useful advice on a separate real life issue! Whomever serviced my car, great job! Detailer's, great job! Thanks Anyway Lincoln

  Jesse Perez
2 years ago
Went in Monday for an oil change and nitro fill for my tires no service advisor ever came out to me got a number from the desk area. The number rang and no one answered and you couldn't leave a message

  Jose Flores
2 years ago
Truck was dirty. I think while in service yall could have cleaned the truck. I know Cadillac alway took care of my vehicles when brought them in for service. This is the first Lincoln I've purchased. My opinion. Thanks

  Tracy Amos
8 months ago
Love Bayway will always love the service and the vehicles. I love my Lincoln

  Rene Bush
a year ago
Shane Donaldson was a horrible representative for bayway Lincoln he don't know how to treat people when they come to him my experience with him was horrible he talked to me with no respect as a customer and then think that I supposed to respect him when he did not respect me as a customer his service to me was poor he need to learn how to talk to a customer much better than what he did with me

  George Ussery
3 years ago
always good service, this is our 2nd MKX purchased here and the people are the reason we return. Excellent dealership.Shane Donaldson is the best!

  Rob Dorman
3 years ago
Best Lincoln dealership in the City. Joe and Shane in the Service Department provide World Class service. Their have the business of Sterling Luxury Transport.

  Goodwitch50
3 years ago
Bought my lease car. Wish I had bought it from the start instead of lease. Nice but painful transition. Like my MKC and all the features.

  Capri Jones
3 years ago
My experience has been long standingwith Bayway Dealership for years. Service Center, staffing is exceptional.

  Brenda G.
a year ago
The service was great, but I missed Kyle as my service advisor.

  S Barker
2 years ago
3rd Lincoln 2007 MKX, 2019 Nautillas presently 2022 Corsair. Knowledgable salesman Fred Hoyer.

  MN G.
2 years ago
I like to get in and out quick today was pretty good despite there was a lot of people. I love bayway Lincoln....

  Jocelyn Charcas
3 years ago
Excellent work, very professional Carl at Lincoln on gulf freeway his performance was great, very attentive he was very prompt, very very satisfied

  Paul Kieft
2 years ago
Super service. Never a problem there. Always recommend what service is needed when you arrive.

  Houston Towing
2 years ago
Great service very professional