AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Morris Kupfer
a week ago
Matthew esquivel was extremely patient and super helpful!! Answered all questions and gave me several options. Would highly recommend and will be a repeat customer because of his customer focus!!

  Terry Thompson
a month ago
Matthew was AMAZING. He was very helpful to my wife and I . He made sure we had everything we needed and gave us someKnowledge we didn t know about . If we can give him a 100000 rating we would be was truly helpful. We will definitely be back for our car maintenance when needed . Thank you again Matthew

  darrick barnes
2 months ago
Roger J is amazing. I goes above and beyond what customer service is all about.I needed help with my battery but Roger found out that the issue was the alternator. Roger also discovered my alternator was purchased from AZ with a lifetime warranty. We all need more Rogers in the world.

  WolfGang
a month ago
Stopped for help with an upper control arm. Ask for Roger! He was very knowledgeable and helped find a solution to my project. Great service, professional and friendly!

  Blaire Grady
4 months ago
Guillermo s a responsive and knowledgeable guy. He was the only one who greeted me during what appeared to be downtime (one other customer in store). He also made great conversation while changing my battery. He didn t need anyone to help, knew what he was doing, and answered my weird questions (such as why are dealerships only offering mostly white, black, and gray cars these days? ) with patience. Thank you, Guillermo :)

  Kayla Armitage
5 months ago
The manager went above and beyond! After my battery was replaced, we discovered a fuse needed to be replaced and he and the crew made sure I got what I needed and their knowledge was very reassuring. Thank you so much again for your kindness and your excellent service!

  summer edwards
4 months ago
The worst experience that I have ever experienced at any Autozone store. The cashier was rude when I walked in & asked where the designated area was for pick up & told me to wait in line in a rude tone when there weren t any other customers in the store. When I finally was checked out for my battery by another associate & began taking apart my screws, he then informed me that it would be a while because he was only one person running the store. When there were already 2 other associates working when I arrived. When I went into the store to inform the manager I had been waiting over 30 minutes, there were now 3 associates working & he stated I still would need to wait for another person to arrive for the installation. I was here for over 55 minutes waiting on a battery installation. I will NEVER shop at this Autozone or any other one in the future!

  Reine Yandouma
4 months ago
I recently had the pleasure of working with Guillermo, an automotive technician at Autozone, and I must say that my experience was nothing short of exceptional. From the moment I walked into the store, Guillermo greeted me with a warm and friendly demeanor, instantly making me feel welcome.Guillermo's knowledge and expertise in automotive parts and repairs were truly impressive. He patiently listened to my concerns and questions, and then provided me with detailed explanations and recommendations. He took the time to thoroughly understand my needs and made sure I left the store with the right products for my vehicle.What impressed me the most about Guillermo was his genuine passion for helping customers. He went above and beyond to ensure that I had a positive experience. He even took the time to demonstrate how to properly install the car battery I purchased, giving me peace of mind knowing that I could do it correctly.Not only was Guillermo knowledgeable and helpful, but he also had a great attitude. His friendly and approachable nature made the entire interaction enjoyable. He made me feel like a valued customer, and I left Autozone feeling confident in my purchase and grateful for Guillermo's assistance.Overall, I highly recommend Guillermo as an assistant technician at Autozone. His expertise, dedication to customer service, and positive attitude make him an invaluable asset to the store. If you're in need of automotive parts or advice, Guillermo is the person to go to. I will definitely be returning to Autozone and specifically asking for Guillermo's assistance in the future.

  Shirl Wright
a month ago
Sales associate Roger was AWESOME..... He took care of ALL my car care needs... Thanx so much for ur help you have a Customer for LIFE!!!

  Raymond Schellinger
2 months ago
The staff was very helpful. I was able to diagnose the issue with my vehicle with the scan tool they provided.

  Lyric W
a month ago
Nice people working here Lee & Johnny were very helpful throughout my purchase!

  Kp Reptiles
a month ago
High quality parts and service

  Erick Mojica
7 months ago
Honestly wasn t bad until I asked a question, I told them my check engine came on and not sure the guys name but he immediately said it doesn t work the tester then his colleague said it started working not sure what happened there but it s fine then proceeded to open the door for him to set it up instead he makes me set it up which not going to lie I was confused but figured it out. Once he got everything going we got back inside and showed me what the problems were I asked if he could print a paper which they do at every other Autozone but he said no he couldn t he said to take a picture, so anyone who goes don t expect to get a printed copy, expect to do everything except for getting the problems from the check engine light cause I put in my email still haven t gotten the form but it s fine I ll go to O reilly next time for sure.

  Richard Smith
5 months ago
Helpful staff and they range from very busy to no one there but constantly changes. So timing is everything for getting help

  Angel Salinas
9 months ago
Terrible Customer service by Lee W.He completely ignored me, made me wait to get my battery while he attended people after me and even talked to a girl he knew. Then once he brought my battery out I asked him if it passed and he ignored me and was too in conversation with a customer and I just walked out without knowing if they did anything to my battery.LEE W NEEDS TO WORK ON HIS CUSTOMER SERVICE SKILLS

  Sam Nedland
a month ago
Nice auto parts store. It is not a big one but I got what I wanted

  Lisa Berryhill
7 months ago
I didn't know what I needed, honestly. I said I needed coolant and they directed me to the right place but none of the stuff looked familiar. I explained what I was trying to get done and he politely directed me to freon.

  Brenda
8 months ago
I have never been in a place where customer service was horrible. Rude employees. Used to go there for everything we needed now I'll go someplace else and get treated kindly not like it was a inconvenience to help me

  Greg Lewis
a month ago
Great help from Roger on my alternator issue.

  Khashayar Fattah
10 months ago
My recent experience with AutoZone was rather disappointing. After placing an order online and paying for a specific part, I drove to their store to pick it up, a trip that took me about 20 minutes. Upon arrival, I was informed by one of the staff members that they did not have the part in stock. This was bewildering, considering that I had already paid for it online and it was supposed to be ready for pick-up.Seeing no other option, I insisted on speaking to the manager to clarify the situation. Fortunately, it turned out they did have the part, and it was brought to me after the manager intervened.I was left feeling frustrated and perplexed by the experience. If I hadn't stood my ground and requested to speak to the manager, I may not have received the part that I had already paid for. I believe that AutoZone needs to work on their inventory management and customer service skills to avoid such confusion and inconveniences in the future.

  Joanna Fernandez
11 months ago
I put one star because 0 stars wasn t possible. Worst customer service eve. I asked a slim black guy about an oil sticker. He said I needed to get it from my mechanic shop. Guy was super rude couldn t even tell me his name. Never coming here again.if you don t like your job, quit.

  Skyler McKinnie
a year ago
Had a really great experience at this AutoZone working with Heli. He went above and beyond to help me with my battery and alternator issues. Tested them for me and helped me tighten my bracket after changing out the battery. Educated me on a few things. He didn t have to do all that but he did. Good service. Good people. Thanks again Heli!

  Crystal Adams
a year ago
Staff was very knowledgeable. I believe the staff members that assisted me were Phillip, Michael and Joshua. All on different occasions, each time a pleasant experience.

  alicia stubblefield
a year ago
Lee is the best ! He changed my headlights (very important for night driving) after he realized I'd never be able to do it. Apparently, he's really good with all kinds of car repairs. So, when you get to AutoZone, (where we all end up at some point) ask for Lee. He's the guy you want.

  Monique Lampkin
2 years ago
I did not get to post back in April. A positive shout out to Pablo who works at this store. He went the extra mile to ensure I got a Exchange ofa Battery which was still under warranty with my receipt after having to come back again. I appreciate how he researched my need and showed me a level of respect as a female. RECOMMEND: He be groomed for the Management Trainee Program. He will be a great candidate because he knows how to talk to customers on the phone ,in person and solves problems. Also humble to his boss, submitted to authority; knowledgeable and efficient. Best of success. Thanks

  Winney McCoy
a year ago
I went to get a headlight bulb I asked if someone could hold my hood and I would change it myself the black guy that was working told me he couldn t help me and I needed to take it to the mechanic shop, like dude I ain t ask you to change anything I asked you to hold my hood up on my car and I ll do it myself. I m a whole woman and he a full blown male but to tell me you couldn t even hold the hood open for me to do something that your job actually offers is ridiculous as hell. I wish I remembered his name I d report him that was so unprofessional

  Jazmin Agado
a year ago
Came to this store for some oil and windshield wipers and the cashier working had amazing customer service. He even installed my windshield wipers for me. Will definitely be coming back to this location!

  Terry Williams
4 months ago
Paid for times the price advertised for the items I looked up.

  John Herrera
10 months ago
Excellent service. Associate was friendly and professional and very knowledgeable.She is bilingual. Place was clean and well organized easy to find what I needed.

  Jessica Camacho
a year ago
I want to thank Mr. Lee for helping us out. He took his time to tell me and boyfriend what was wrong with my battery and went above and beyond with his customer service!