Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Alejandro Rodriguez
2 months ago
If you're in need of a straightforward body shop, Auto Best Houston is the place to go! Don't let Mr. Garcia's reserved demeanor fool you he and his team will take excellent care of your vehicle. They had my car ready in just a day, and Mr. Garcia even went out of his way to find affordable parts, saving me money. If I ever need more maintenance, I'll definitely be returning to Auto Best Houston.
Melody Fregia
a month ago
My car was overheating in traffic, and luckily for me this shop was five minutes away and had good reviews. So glad I took a chance on it! It was fixed the same day and he even patched a tire for me while he was at it. I m sure the service would have cost me more anywhere else. Thank you, Mr. Fred Garcia, for being exactly what the good reviews advertised!
Suzlynn Bruton
2 months ago
I arrived at your establishment today seeking a quote for necessary car services, based on a strong recommendation from a trusted source. Regrettably, my experience was marked by profound disappointment and a sense of disregard. At 1:57 pm, I engaged with an individual I presume to be the owner, whose demeanor left much to be desired.As a conscientious single mother who diligently maintains our vehicle, my daughter and I anticipated a more positive encounter, especially given the commendation received. Despite only inquiring about a quote for spark plugs, the gentleman mentioned an overlooked coolant hose by Toyota. Unfortunately, his approach, beginning with a comment on our car's mileage and progressing into grievances about communication with suppliers, lacked the professionalism I expected.This being my inaugural visit, I had hoped for a more welcoming atmosphere. The absence of an introduction, coupled with a reluctance to provide the requested quote, left me disheartened. It is disconcerting to recount that I took time off from work, only to encounter negativity, haste, and an overall lack of customer-centricity.I recognize the significance of first impressions and the impact they carry, particularly in a service-oriented industry. I trust that this feedback serves as an opportunity for your business to reflect on the importance of cultivating positive interactions. In my capacity working closely within the community, referrals are a key aspect of our collaborative efforts. Regrettably, I find myself compelled to share this candid account, hoping it fosters awareness of the need for a more customer-focused approach.While I seldom endorse negative reviews, today's encounter prompts me to emphasize the vital role customer service plays in shaping perceptions. I urge you to consider the implications of such interactions on the reputation of your establishment. My sincere hope is that this feedback is taken constructively, inspiring a reevaluation of the customer experience at your business.
John S
a year ago
Very friendly and honest. I went because my front brakes were wobbling the steering wheel and they said that everything looked good and new so they wanted to make sure that I really wanted to do that. I did, and it helped the problem but most places wouldn t be honest like that. They also replaced my battery. All within a few hours with no appointment!
Jacob Anderson
2 years ago
Awesome guys, fast service at very reasonable prices. Fred is very honest and excellent with his customer satisfaction
Ruslan Bayazitov
8 months ago
I am a client of Auto Best for several years. It is one of the best services in Houston. They are very honest regarding their prices. Exceptional quality of work!
elvia vivian
9 months ago
Fred is such a nice guy and always willing to help no matter what. I love coming here. I trust in Fred & also his pricing is always fair !!
Meghan Davenport
2 years ago
Fred is awesome- I have been going to him for 7 or 8 years and he is always upfront, honest, and does good work. When my old car had a plastic piece that kept getting unscrewed, he would screw it back in for no charge when he could have easily tried to blow it up into a bigger fix than it was. If he can't fix things, he will tell you- he has turned me away before when the issue was something he couldn't handle, instead of charging to look into it.
Anthony Mershad
2 months ago
The only mechanic you need. Honest and knowledgeable; just a great guy
Nick Koutsodontis
a year ago
Fred is an honest and trustworthy person! He is the only person I take my cars to for inspections and not get the runaround like other places will! Keep up the great work Fred!
Ramanda Savant
a year ago
Super nice Fred Garcia helped me. So understanding and polite. Honest guy. I have my back breaks being taken care of. Clean orderly shop. I was referred to him. So glad. Thank you Fred for you help.
Erin Orozco
4 months ago
Honest, quick, and reasonably priced. I will definitely be returning!
Shauna Easterwood
3 months ago
Great place to take your vehicle! Honest work!
Moji Huey
5 years ago
I have been using Auto Best going on five years. Fred is the best. Customer service is top notch. Usually drop my car off and pick it up same day. I now live 15 miles away, but keep going back to Auto Best They get the problem fixed the first time and they ve got the best prices in town.
Lukas Benedetto
3 years ago
Outstanding service here. My car was making a strange noise. They lifted it, diagnosed the issue and had me out the door in minutes. It was an "easy" fix, so they wouldn't accept payment, even after I insisted. This review is my repayment! Highly recommend this place if you're looking for a quick and honest auto repair!
David Mertz
a year ago
Fred is excellent. Always honest about what you really need to do on the car and his prices are very fair. Highly recommended.
Catherine Gilliland
2 years ago
Frank knows a lot and can handle older vehicles. He didn't fix my 1998 Jeep this time because he couldn't get it to repeat the problem. I appreciate that he didn't charge me anything that day and didn't try to just do something when he wasn't sure. I will be bringing my car back to him tomorrow now that it is a more consistent problem.
Michael Crook
4 years ago
Went in for a vehicle inspection. Chose this place because of convenient location and 5 star reviews. I called ahead and the guy who answered phone was friendly and accommodating. I showed up and got very quick service. He also filled my tires with air for free and made a recommendation about tire replacements. Easy enough and had good energy. 5 stars are earned and accurate!
Boris Dayma
7 years ago
This place has very fair prices and are honest. I�had an issue with my car where I needed to replace my seat (other garages had told me the same). After agreeing for them to get me a new seat, they actually gave a shot at fixing it themselves and were successful. They could had charged me for a new seat but didn't. I�will definitely come back and recommend them.
Tanyboy Pasuquin
7 years ago
Had walked in on a week day morning before they opened and Fred took my car and called within 2 hrs to give the breakdown on what the issue was on my Mazda Tribute...Honest upfront pricing and my ride was ready the next morning. Quality work and speedy turnaround==Auto BEST is the place i'm going to from now on!!!
kk auntkk
7 years ago
I used them for inspections for our 2 cars. Fred was AWESOME, friendly and did not try to up-sell me or say there were other things wrong with my car. While in the waiting room I talked to another customer who said her father has used Fred for 20 years. She lives about 40 miles from his repair shop and she always uses Fred even though he is far from her house. This made it clear I had made the right choice in using him. Honest, reasonable prices and thanks you for your business. He is definitely my new mechanic!!! You can't go wrong using him if you leave near downtown Houston or not.
Niraj Patel
5 years ago
Friendly, straight-to-the-point owner. Easy to talk to and super honest. He changed out my oil and filter and also addressed an exhaust issue. He fixed it temporarily and recommended I get a replacement part because the problem would come back. He charged me only for the oil job. Intend to go back once I have the replacement piece. Definitely recommend!
tanedra wallace
3 years ago
I've been going Mr Fred for over 10 years. As a female I feel extremely comfortable with his service and advice. Overall I highly respect his trustworthiness.
Sarah W
7 years ago
I wish I could give more than 5 stars! The check engine light went on and the engine of my car was misfiring; I was worried it might be the end of my old Ford Escape. Fred diagnosed the problem and fixed it in a day, for much less than I was expecting to pay! He is a skilled and honest mechanic. Well worth the drive, will definitely be going back!
Jasmine Johnson
2 years ago
TYPICAL AUTO REPAIR SCAM ARTISTS I had my car checked out by my dealership before I moved here to Houston. They gave me the diagnostics and told me I just needed my spark plugs replaced. I ended up taking my car here and gave them the sheet telling them exactly everything my car needed done. First of all it was expensive and I don t know what they did but when I got my car back, it started smoking. And it stopped again. I had to get it towed and I ended up just taking it to another Toyota dealership and they told me that THEY SERIOUSLY MESSED UP MY CAR. When I tried to call these people about the service I received they were so rude to me and treated me with such disrespect. These people TAKE ADVANTAGE AND PREY ON WOMEN. AVOID AT ALL COSTS
Joriana Johnson
2 years ago
WORST EXPERIENCE OF MY LIFE! I would have been better off going on YouTube and fixing my car myself. Unprofessional and will try to scam you. Stay far away from this business. My car was making a slight noise so I figured I d get it checked out and when I got my car back the noise had only gotten louder and they still tried to charge. What a joke of a business. I d honestly give negative stars if I could, this place just needs to be shut down cause now my car is smoking.
Dave Hagy
5 years ago
Fred has repaired my truck a few times and each time come way under other quotes, repaired it quickly as he could get parts, and super honest. I would recommend him any day.
Lotojarvi
5 years ago
I have known Fred for maybe 30 years when he was with Chevron. Would not trust anyone but him and his staff with my car. Always right and honest, fair and a class by himself.
Charles Jones
7 years ago
Great service. I have taken my old Tahoe to Fred several times and if it has any other issues down the road, I will keep going back. I would recommend him to my friends.
Hannah Gallego
2 years ago
Fred is my entire family's trusted mechanic. He's punctual, knowledgeable, and affordable. I won't trust my vehicles with anyone else!