Whiteface Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bryan Larson
7 months ago
Great place to purchase a vehicle. I bought the pickup sight unseen, it was exactly what they said it was. Clint did a great job getting me everything I need to make this a perfect sale. When I go to trade it will be 1,200 miles away in Hereford, TX again with the team at Whiteface Ford

  Kent Taylor
3 months ago
Vehicle purchase was simple and straight forward. Whiteface Customs also had the Pronghorn bed we wanted which made it a one stop shop . Clint was our salesman who arranged all the details flawlessly, saw the truck was serviced for us and even delivered the truck once it was completed at the custom shop. Overall, a very good experience!

  Craig Merritt [email protected]
2 months ago
Everyone at Whiteface Ford (service dept) was fantastic. I called needing some serious work to my truck. They came and picked it up (1hr & a half away) and I had a diagnosis the next day. Ashley, Kerry, Juan and Randy were all very helpful and polite. In my experience, the staff at Whiteface Ford all have a Servant's heart. Because of this experience, I will be a customer of theirs for life.- Craig

  Michael Vadney
8 months ago
Jeremy made my buying process easy and fantastic between him and Mike I was approved a day before I even got to the dealership and was able to walk in get my paper work and leave with my new vehicle in a fast efficient manner. Even when discussing something I felt something was wrong with the truck these two guys figured it out and fixed it up super quick! Great family they have at this place if I ever look for another truck again I ll be going back here!

  Maddie Rodriguez Lil Charlie
7 months ago
They were great at helping me get exactly what I wanted. They are very kind and polite and I enjoyed meeting them all especially Joe from financial and Dale who sold me my jeep. Thank you all so very much. I recommend anyone looking for a vehicle to go to Whiteface Ford.

  Andrew Blackmon
6 months ago
I had a great experience with Dale while buying my 2023 F350. Even with the shortage of trucks they are one of the few that accept X plan and gave me top dollar on my trade. Very few dealers like that these days. Also, finance was quick and painless. No pressure or any extra dealer add on fees .

  Marc R. Mowery
9 months ago
Top notch customer care. Huge thanks to Kerri, Gabriel, Eddie, and Cody. I travel all across the U.S. for work and have been to countless Ford dealerships for schedule maintenance and more. Hands down, the best experience yet. Kerri got me right in for diagnosis (blown turbocharger), Gabriel was a true competent professional, and Eddie provided a safe and comfortable ride to and from the dealership (60mi round trip).On the 4th of July, I was traveling east on I-40 when (what ended up being) my turbocharger failed on my 2017 F350 while hauling my 42ft 5th Wheel, heading to Michigan. On the 5th, Cody promptly returned my call and graciously offered to take a look.Gabriel got busy right away. After diagnosis, Kerri was able to confirm all the parts in stock to fix everything. I opted to get oil, fuel filter, and transmission filter change as well as a new turbocharger.Kerri kept me informed of the progress, and by 4pm the next day, I was picked up 30 miles away and the job was complete.I paid the tab and was on my way.Now THAT is service.Many thanks to the entire team. You really went above and beyond.I would rate 10 stars if I could.

  Hayden Phillips
3 months ago
Whiteface made buying a car SO easy. Jim was so kind and such a big help when it came to finding a car to fit our needs and going above and beyond in doing so. Hands down the best customer service!

  Sean Constable
2 months ago
Recently bought a used 2019 Ford explorer with a little over 87000 miles on it. Maybe it was just my expectation or assumption that they at least gave it a fresh oil change and did a thorough inspection. But when I got it home I noticed that it only had 20 percent oil life left and the oil was very dark. The other fluids were low. 3 days after I got it I started hearing a noise when I slowed down. Found out the back brake pads were bad and had to get then and 1 brake router replaced. Love the vehicle but already spent $300 dollars on it past 2 weeks.

  LeeAnne Bullard
6 months ago
I had a great experience with Whiteface Ford in Hereford. Heath was so helpful, knowledge and very friendly. He had the car ready to go and parked right up front by the time we showed up for our appointment. He was able to get us the car we wanted in our budget range. Joe in finance was icing on the cake of buying the car we wanted. He explained everything in understandable terms and got us through the financial part very quickly. I'd definitely recommend Whiteface Ford to anyone looking for a new or used car. Car buying is never painless, but they made it as painless as I've ever experienced in my years of car buying. They will be our first stop for any of my future car buying.

  Jeremy Reed
4 months ago
Awesome service! Came and picked up my new Bronco and performed the recall. This was a great benefit because we live 25 miles from the dealership and it is hard to find time to take care of our vehicles. Whiteface will be our only dealership forever!

  Ken Parker
3 months ago
I live in Amarillo. Gene Messer Ford, where I bought my car, expected me to leave my car with them for a minimum of 3-4 weeks before they would even look at my car for warranty service! I won t buy from them again!Tri-State Ford, where I bought car after car for over thirty years promptly looked at and diagnosed the car for warranty repair. Neither Amarillo dealer has a body shop, so my warranty door repair needed to be contracted out. Tri-State never got me scheduled in over two months, despite my weekly calls to them where I begged for just an appointment to be set!I drove to Whiteface Ford in Hereford on advice from a call I made to Ford Corporate Customer Service.From the moment I stepped into Whiteface I got top notch service!!! They went above and beyond helping me get the car inspected and diagnosed by picking it up from my home in Amarillo, then dropping it back off at my home! That was exceptional! Then they topped that by again picking it up from my home to begin repairs in their body shop! About two days later they put the cherry on top of the exceptional service experience by dropping off the perfectly repaired car off at my Amarillo home! All of this was done for $0 out of pocket cost as a warranty repair!! Since I only own one car, this saved me hundreds of dollars in car rental fees!!!I will be buying my next Ford from Whiteface Ford!!!This has been the best customer service experience I have ever had!! Since I m seventy, that s saying something BIG!!!

  Robert Green
a day ago
Great Experience with Jeremy Salinas and the finance team had our Bronco ready and we were out the door in 30 minutes

  Dale Orr
2 months ago
Great experience buying from Whiteface Ford! Recommend them highly! Mr O was very helpful and everything went like clock work!

  Eric Hammer
a year ago
The crew at whiteface ford in Hereford TX have treated my family and I exceptionally well throughout the years. We have bought several vehicles from them. I would like to personally thank Jon G and Seth W for the honesty and service. I would highly recommend Whiteface Ford for your next purchase of a vehicle.

  Cody Kight
a year ago
Drove all the way from Dallas just so I could deal with a competent fair dealership. I ordered and purchased a 22 f250 after the last dealership butchered my order. Everything was exactly to spec, I also had them add a retrax bed cover, spray in bedliner and b&w turn over ball which they did all to perfection!They offered me the best all around deal I could find and believe me I tried just about every dealership in Texas. Payton was my salesman and Brady was my finance guy, they offered me extra warranty and insurance which I declined but unlike other experiences they did not try to keep pushing them, they just simply informed me of the risk, which was great!Jon is the owner and he is in there answering phones and whatever else he can to help out but will drop whatever he s doing to come fix a problem. All that to say he runs a great business and I d recommend it to anyone.

  Chris Price
4 months ago
They did an amazing job servicing my truck. Not only do they good work, but they washed and delivered my truck to me in Amarillo. I'll be using Whiteface Ford from now on!

  Nick Mocio
4 months ago
Payton Coker and the team at whiteface is exceptional. It was hands down the easiest buying process I have ever encountered. They over deliver. I live seven hours away and there isn t any other dealership I would choose other than whiteface.

  Kyle Sparkman
5 months ago
Whiteface Ford has the best service that I have ever seen in the Texas Panhandle! They picked up my F-150 from Amarillo and delivered it when finished. Ashley was fantastic in the service department!

  Tyler Holland
3 months ago
Ordered a new truck from Whiteface. Probably the easiest car buying experience of my life - they made it easy on me, pricing was fair and transparent, and they did what they said they would do. Shoutout to Seth Woolsey!

  Ross Burson
a week ago
excellent service. Dale did a wonderful job finding the pick up that I wanted

  Noah Hall
7 months ago
Amazing service! My truck was fixed within two days. This is with the Amarillo dealerships telling me it would have to sit there for two weeks before they even looked at it! Everyone was courteous and friendly. Definitely will be returning to Whiteface Ford if I need anything else!

  Doctor Preston
7 months ago
"Whiteface Ford's service department provides outstanding customer service and care. The technicians are professional, knowledgeable, and efficient. They quickly identify issues and provide honest recommendations.I recently had a nail in my tire and needed it replaced quickly to get back on the road. I brought my car to Whiteface Ford and was immediately helped by Randy at the service desk. He listened to my issue, arranged for a tire to be pulled from inventory, and had a technician swap out my tire within 30 minutes.Randy was friendly, patient, and made sure I understood the recommended maintenance for my vehicle. He followed up after the repair to ensure everything met my expectations. I truly appreciated his quick response that got me back on the road in a hurry.The entire team at Whiteface Ford's service department works hard to ensure customers leave satisfied. I would highly recommend them for all of your vehicle service and repair needs. Their commitment to customer service and quality work is outstanding."

  LJ Lopez
4 months ago
Would definitely recommend, as a first time ford owner they exceeded my expectations. With educating me about my ford to explaining the services being provided. Overall great place!

  Kelly Schock
6 months ago
Dale Orr was our sales rep and he was excellent to deal with. He took great care of my father in law on his purchase of a new Bronco Sport. Highly recommend Whiteface and Mr. Dale.

  Brett Ph
5 months ago
EDIT: Jon Galland personally called me within minutes of knowing about situation. Whiteface reimbursed me for initial repair cost for clunk sound, tow, and new repair cost to replace bolt.Dropped off 10/04/2023. Picked up 10/06/2023. Broke down 10/08/2023. Paid nearly $1,200. I brought my f150 in to fix multiple issues. The main being a clunking sound from front passenger side. The other issues were miner, but we re fixed. They insisted during the whole process they would test drive the pickup with me after, which never happened. The sound continued until 2 days later, when the lower brake caliper bracket bolt came out while driving. Had to get my pickup towed from a dirt road, and picked up. When I finally got ahold of them about the situation they said they told me to bring it back in if you hear the sound. Correct me if I m wrong but that s the reason for a test drive I was sold on in initial repair interview.

  Tammie Sullivan
a month ago
That was the best experience ! Dale was wonderful!!! Held the car I wanted that was in my price range it was fast easy and wonderful experience!! Thank you DALE

  Gregg Lloyd
6 months ago
Had some recall work done on my F250. Very pleasant to deal with. They got the truck in and out when they said. I am very satisfied with my experience at whiteface Ford. Highly recommend them.

  Alesia Foust
7 months ago
I would really like to thank the Whiteface Ford Service Team Randal, Juan, and Cody for assisting my company in repairing my vehicle. Randal took our vehicle in with out hesitation and had a tech check the codes. Not only did the tech do this quick, they went above and beyond and checked every detail and they were able to ease the stress of the problems we were having and we were finally able to get the truck diagnosed. Juan also kept us updated on the work and Cody was able to give us an amazing eta of vehicle parts orders and completion. I would also like to thank their cashier Susan for being so kind and professional. All in all I have to say we are extremally satisfied and we will always recommend this Ford Dealership. We cant think of a better team.

  Cassie Goen
8 months ago
Whiteface Ford was very helpful and knowledgeable about my vehicle and the needs to get the problem fixed efficiently. The concern was found right away, parts were ordered and the problem was resolved. More work needed to be done and it was done in a timely manner. My car was picked up and dropped off at my house from beginning to end. Great service from the phone calls to the in-person service!