Randall Dodge Chrysler Jeep Ram

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  rabid gerbil
a month ago
My name is Keith, and I just purchased a blue 2023 Dodge Challenger GT from Randall Dodge in Henderson. I took it home yesterday and I have been euphoric ever since! My salesman was Adrian Hernandez. He was nice, courteous, attentive to my needs on the car, and greeted me with a smile when I arrived. He made me feel welcome and he really made me feel at ease through the whole process. Adrian and Patrick went to work for me and made my wife and I a deal we could not pass up. They really went to bat for me and got me in the car I really wanted......and my favorite color too! LOL Really, Adrian, Patrick, and the entire staff at Randall Dodge were helpful and nice through the whole process. I would definitely buy a vehicle from them again and will no doubt return for service! Thanks a million guys!

  Daniel Pons
4 weeks ago
If you are searching for a car or truck then Randall DCJR is where you want to go. Eric and the rest of the staff were extremely friendly and helpful. Had a couple of small issues after I drove my new car off the lot and they went out of their way to address them quickly. Service after the sale is what makes a good dealership great and they are great! Thanks again guys for helping me find my dream car!

  R Tread
4 weeks ago
Randall Dodge Chrysler Jeep is my go to dealership when I want a great truck for great price! Heather Banda went above and beyond to make everything easy and convenient. We ve purchased vehicles from them for over a decade and will continue to do so. I highly recommend them for your next purchase.

  Brock McClure
a week ago
Eric at Randall is great! My wife and I drove from Katy (4hr drive) for the exact vehicle she wanted. Eric and the team at Randall made the negotiations extremely easy and we were on the road again in her '23 4Runner TRD Off-Road in about an hour. I would highly recommend checking out Randall!

  Brad Martin
a month ago
From Adam my salesman to Patrick the finance person everything was A1 excellent

  Gabriel Marie Roberts
7 months ago
Adam sold us a beautiful 2020 Ford Explorer, a day later we noticed something "off" with the exhaust pipe. Within a few days, they brought us a loaner vehicle, while ours was worked on. Best part, they drove all the way out to Tyler at my home to pick up and return my vehicle. I was a 10 week old at home, so it really means alot. Great dealership! Will definitely recommend others.Thanks again Adam, if you happen to read this. I hope the best for you and your family. You really helped mine :)

  Jake Hayward
a month ago
I can think of no other words to describe my experience at RDCJ but excellent. The quality of work excellent, the professional attitude of the people, excellent, the family atmosphere of the dealership excellent. Just a wonderful place to do business. How refreshing to have such a wonderful business in our community.

  Brandon Rucker
2 months ago
Spoke to 2 people, one said he was the owner. They had a truck I liked, and because of my hectic schedule they said they could stay open late to accommodate me. I let them do a credit check over the phone, and after we did and everything came back good they decided not to stay late but said they would hold the truck for a few days. Then they sold it the day before my appointment, and the guy made it sound like they sold it after hours. They then said they could get me a similar truck inside a week, and I never heard back about it.

  Matthew Cole
3 months ago
Great communication (unusual in a mechanic environment), experienced, and demonstrated excellence. Appreciate them going the extra mile when possible. All around a great place to do business. I have used them with a couple of my cars and in each case they were the same great place. They have also been good about saying what they can t do and this is good to hear too because too often someone will try things they shouldn t just to take money.

  Tabitha Chamberlain
a month ago
Repeat customer. As always, it was an easy buying experience. The Randall Dodge Team is always there to make it happen. Special thanks to Nathan for an amazingly smooth experience. I love my new Jeep!

  Chad Adamson
a month ago
So I've used Randall prior to this service. I originally brought the truck in for two new key fobs, coolant leak, and request to update the truck for high idle during winter. The appointment was scheduled fours days in advance. After dropping the truck off on Saturday evening for a Monday morning diagnostic appointment. I received very little information until at the end of the day after several request for information throughout the process. After the completion of the service I choose to not replace the key fobs due to not having the fobs available when I arrived. The coolant leak was repaired. The high idle function was not able to complete bc the technician could not communicate with the ECM. There was an additional wheel seals that was identified and repaired.

  Joanna Marshall
a month ago
Had a great experience with Randall dodge! They even delivered our truck once we had driven from Shreveport and looked at it when we decided that it was the one they brought it over to us. Thank you Nathan for your help!

  flint berry
6 months ago
Heather at Randall Dodge was easy to work with I came to buy one specific vehicle and changed my mind on what I wanted she was very patient with us no pressure to make a decision. Once we did make our decisions she was very knowledgeable about the vehicle we purchased and took time to answer all of our questions. The finance department was fast and efficient also.

  Texas Forester
4 months ago
This was, without a doubt, the best dealership experience I've had in 50 years. Owner, manager, sales and finance were all customer focused, and truly working to give the best experience. My faith and respect for auto dealers just went up, a lot!

  Barry Pointer
a month ago
I have been very happy with the service people at Randall Dodge, I ve had my Jeep in the shop twice for warranty work and they have got it in and out quickly working with my schedule so 2 thumbs up!

  Jennifer Johnson
a month ago
Adam and Patrick were both wonderful in through the whole process! This is my families third time dealing with them and we r never disappointed

  THERESA Driggers
5 months ago
Everyone was great! We came to Henderson because a few years ago we talked to Heather about a car and she was so great we had to ho back. She was just as awesome this time even though we didn't get a car thr first time.

  Will
3 weeks ago
Great group of guys, I can see myself buying from them again.

  Niki
2 weeks ago
Nathan was a great salesman very nice and friendly everything and everyone awesome I mostly definitely buy from them again and would recommend them to anyone

  Tomorrow Thomas
2 months ago
We had the most amazing experience!! Mr.Adam and Patrick took care of all our needs and I was able to drive away with the car I wanted without hassle or stress!! Thank you guys, y all are amazing.

  Joy Dotson
3 months ago
Everyone was friendly and kind and committed clearly .Had free coffee and other choose plus different flavors of cream , also free snacks.Again very kind ppl to deal with . Will definitely be back

  Ron Crow
2 months ago
I have been told by friends that Randall s service dept if good and I couldn t agree more. I will return if my 2500 needs service.

  VaultHQ
2 weeks ago
Very friendly staff, car buying experience was way better here than anywhere I ve been. Would recommend coming here

  Johnny McCune
4 months ago
ok two and half years ago i bought a 2018 2500 deselect. . i was stupid for not checking but the spare tire and running board had been striped i like the truck sovi added these myself. soon after my instrment panel screwed up like it had been wet i replace 750. then the sensor or for the water Reservoir went out 800 and the anti lock brake module went out but you could get the part for a year then both batteries went out 700. then after a year the abs comes in 750 . but in that year it beeped all the time and the cruise wouldn't work and even though it was a safety issue there was no recall . this was my first dodge truck probably my last.

  James Brooks
2 months ago
The other dealers wad outrages to change and service the transmission on my promaster 2500.contacted Randal dodge they gave me a fair price.made a appointment took it in at opening picked it back up at noon.awesome people to deal with no surprises on the bill.so I will go back.

  Shannon Forgy
4 months ago
Knowledgeable and friendly staff. Service department seems efficient and quick. I will continue to use this dealership for all of my Jeep concerns.

  Brigette Gunter
2 months ago
my salesman was adam doyle . he made the prosess easy and comfortable with a kind and compassionate vibe. if and when i upgrade, i most definitely will be a return customer. !!!

  Karen League
6 months ago
Salesman Adam was very helpful while the salesman Eric I had contacted was busy with other customers on Saturday afternoon. On Monday when the loan was approved Eric told me he would deliver the vehicle to me since I do live a little ways away after they detailed it. Now is where things changed the vehicle WAS NOT detailed as it stil had buffing compound on it from where the hood was painted. I have pulled pine straw out of both front door jams & there are scratches that need to be addressed & it has been scheduling conflicts for me but this is not the biggest concern! I have tried repeatedly to get some information on the extended warranty I purchased I have either got told by Eric to contact finance so far I have tried & tried to call even left messages no response from anyone. I have some issues I need taken care of on my car but I need to know what kind of coverage I have! I'm wishing Now I had not purchased the extended warranty from this dealership! I have worked in dealership for many years & customer service AFTER the sale in just as Important!

  Eric Morales
2 months ago
Amber was very informative! Let me know the whole process which made me feel valued...I an the DoDgE-FaThEr so her professionalism was great!!

  Scott Kinsey
3 weeks ago
Service Department is top notch. They let me know the diagnosis of my repair, my options, and completion in a timely manner.