Burl's Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Travis Chapman
2 weeks ago
I went by Burls to get a quote on replacing a windshield and and door glass for my wife's car. They payed attention to details, and asked questions that other shops failed to ask, and gave me a quote right then, when other places failed to give me a quote. I contacted them a week later with the insurance claim # and talked with the glass shop and told them we needed the car done as soon as they could due to the car going to two different states within the next three weeks. Three days later they had gotten the glass in and installed! They did a great job on the repairs and an excellent job on the time frame! There was no problems with insurance or anything. They communicated very well and everything was top notch! Well definitely be a returning customer!

  henry campos
a year ago
Very friendly and easy to communicate with! Nikki was the lady that I communicated with and she answered all questions and responded to all emails in a timely manner. They we the extra mile for me to take care of my custom needs. Great people to work with! This was my second vehicle that they have worked on for me.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Roxanne Patterson
2 months ago
10/10 recommend. When I wrecked my car my insurance company became very hard to deal with, if it wasn t for Nikki at burls I don t know what I would have done. They have helped tremendously not only with just my car but with dealing with my insurance company! They had my brand new car in and out as fast as they possible could! My car is driving just like it did when I drove off the lot. They definitely take care of their clients, and Nikki was the absolute best in getting every little bump taken care of smoothly!

  Muffin Stagner
a month ago
I had THE BEST experience ever with Burl's! Pedro was VERY professional and was there to answer all my questions. They were incredible knowledgeable and guided me through the process of getting my vehicle fixed. Thank you isn't enough!!!

  Barb Miller
a week ago
Chris and the team went above and beyond in working with my insurance company, keeping me in the loop, and in creating a loyal customer for life!I just drove away from Burl's Collision Center and can't believe how they made my car look better than when I drove it off the dealers lot six years ago!

  Tressia Coplin
6 months ago
I am extremely happy with my truck !!!!!...Cathy and Chris kept me informed of every step that was taken on my Beauty...I would always recommend Burls and would never take my truck anywhere else...Thank yall for all of your hard work Services: Auto windshield repair, Painting, Body & Trim, Auto rear window replacement, Sunroof glass replacementServices: Auto windshield repair, Painting, Body & Trim, Auto rear window replacement, Sunroof glass replacement

  Matt MacKrell
a year ago
Chris was incredible to work with! Burl s is a little known Tesla certified body shop and what a gem it is! They got me taken care of and back on the road faster then any other shop in the area could have. The work is top notch! And they made sure I was charged up all the way so I could be on my way. Just an awesome business. Can t recommend these guys enough!

  James Dukes
6 days ago
Top quality work. Fair price for the best quality. Great communication, and they work hard to take care of YOU, the customer.

  Roy Marshburn
a week ago
Huge shout out to these guys bird struck my window just south of Henderson.. these guys got me in and out in with amazing work.. staff so friendly and professional Made a bad day not so bad Thank You..

  Ronald Thompson
5 months ago
Burl s Collision Center has done an outstanding job in quality and service for my automobile repair. Their personal touch and care has been exceptional in every way! I wholeheartedly recommend them to anyone wanting the best in automobile repair!

  Morgan Potts
a month ago
I absolutely love the crew at Burls! Chris has been helping me with my vehicle and the communication is A++. I will always use Burls in the future!

  Hollis Yates
3 months ago
Every once in awhile if a person is lucky enough to find a true master of their given trade, consider yourself blessed.This is a grade A collision center! 30 years ago our family trusted Burls Collision Center!

  Lori Leopold
2 years ago
My car looks better than it did when I bought it. People keep asking if it's brand new. The staff is friendly & stayed in contact with me about where they were in the repair process. I got the car back on the date promised which was before the 30 day rental car coverage ran out. I would never take my vehicle anywhere else. Great job Burl's!!

  Jeff Washburn
3 weeks ago
Hail damage to our truck was bad, Burl's did a great job! Looks better than new..thanks alot for getting this done for us..

  Jay Sellers
a year ago
I have had to use Burls Collision several times for my favorite vehicle. They have done such a great job with the work to the truck that I drive all the way from Lindale, Texas to have them do any needed repairs. Great people!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Chuck Clague
2 months ago
Burl's Collision got me taken care of in lickity split time, I needed a windshield and it was done the next day, great service..

  sadie
7 months ago
They ve had my car since April 26, 2023. It is currently, September 21, 2023. Almost 5 months without a vehicle I m paying for! They ve given false information anytime I ve asked about my vehicle, and claiming 2 weeks since July. Anytime I call they transfer me and I m left without answers once again. I would not recommend them if you want something done in a timely manner, or done with respect. Go literally anywhere else.

  Nathan Campbell
4 months ago
Excellent service. Quality work. Absolutely no complaints, can t say enough good things. Always have a great experience with Burls.

  Wade Walters
7 months ago
Burl has been doing the body work on every car I ve ever scratched since 1994, and it s for good reason. Burl Richards is the best paint and body guy anywhere, period. I recently ran into the side of my garage in my 2019 Avalon and gave Burl a call to discuss repair options. After I talked to him I shipped the car 600 miles from Kansas City where I live just because I knew Burl would repair it like it never happened. The car is the tri-coat white pearl color and is notoriously hard to match but Burl s Collision matched it flawlessly. Only place I have ever taken my car for body work and only place I ever will, regardless of where I live. Great, great business with great people. A++++++

  Perry Sandlin
a month ago
They did a great job on my Tesla. Great customer services

  Ben Goss
a year ago
Fantastic business here- had some body damage to my Tesla and they were the fastest quote available for repair and repair time. All other options were months out to even get the car in the shop but these guys took it within a couple days and were done within a few weeks. Job was perfect, car looks so great and they did extra work with a clean up job and a missing wheel cover. Communication was excellent with regular updates through text message and customer service was on point all the way to the end. This is how business should be done , very happy customer here.

  Accent Optical
7 months ago
Did not work out for us. Brought in Tesla S end of July, being told they were the place to get it worked on quickly. In mid August was finally declared a total loss. Then the problems began. I authorized Burls to release the vehicle to Mercury Insurance who said they would pick it up the next day. A few weeks later the car is still there with the insurance company telling me they can not pick it up because Burls is demanding $16,000 in storage and other fees which they can not get an itemized explanation of! That is $1000 per day. Do they store the cars in The Trump Tower, milk feed them and massage and wash them every day? And somehow (this is also the insurance companies negligence) this is preventing a payment of the total loss claim with Mercury Insurance claiming they can deduct the storage fees from the settlement (which is actually illegal under Texas statute) and withholding any payment to us. The car is still stuck out there.

  Randy Cooper
2 months ago
Great workmanship and wonderful customer service for our hail damaged Expedition. It looks and drives like it s brand new.

  Lindsay Neely
a year ago
Burls did an awesome job on getting my Tesla back to brand new! After being in an accident they repaired and went above and beyond to make it beautiful again!. They communicated the entire time the car was there and it was ready to go in no time! So quick with great service!Thank you BURLS! Y'all truly were awesome!Services: Painting, Body & Trim

  William Collier
7 months ago
Horrible experience, near zero uninitiated communication from Allison. 2 stars 'cause they did eventually fix the vehicle. They had my truck for 6 weeks when it should have been 2 at the most. And that was with my wife and I calling almost daily to get updates and communicate with our insurance company because they didn't seem to be able to. They waited over a week to even start because they where waiting to "hear back" from my insurance for authorization to start the work when my insurance had already cut me a check for the initial estimated amount. My claims agent never received any information from them other than what I gave them. Burl's never tried to call me during this time. And I waited to drop the vehicle off until parts where available. Then after 6 weeks, it still wasn't right and they had to take it back for a couple of days to fix what they had already "fixed." Never have I dealt with such incompetence! Maybe it was just Allison, I don't know, but they will never get my business again.UPDATE 8/30/2023: Well it's been 13 months now and the heater core that was installed has started leaking. Only 12 mo warranty so they won't do anything. So now I'll be out $1200 to have a so called "brand new Ford part" replaced. It's possible that it is just a defective part (which they don't have control over), but with their current track record, I'll be interested in what my mechanic finds. Buyer beware.

  David Vences
2 months ago
Great people, excellent work. They definitely get the job done right.

  Antonio Yapha
9 months ago
They did a topnotch work on my Tesla Model 3, and they even made sure my car was charged up and detailed prior to me picking it up. This is truly a little known gem that is a certified Tesla Body Shop here in East Texas area.Service: Body & TrimService: Body & Trim

  A D
7 months ago
I called Burl s to get a price to get my windshield replaced. Steve in the glass shop called me back promptly to give me a price and get it ordered. I dropped it off in the morning and they had it done by lunch!

  Lori Cavitt
a year ago
I can t say enough good things about this business. They took my car before they said they would be able to, updated us several times per week while the car was there, repaired the car flawlessly, AND they gave me a clean car back. I am so happy to see that there are still businesses out there who do their job correctly, timely, and who care! Thank you Burls!Service: Body & Trim

  Brandon Morgan
a year ago
Had a great experience with Burl s. Nikki was extremely responsive and they worked with my insurance easily. They even arranged for me to pick up my car on a weekend which was a big convenience for me. Highly recommend!Service: Body & TrimService: Body & Trim