Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ashley Mills
a month ago
I've taken my car a couple of times with them & have paid $800+ & I feel like I still experience issues. I know they are not magicians, and they have tried making it right for me, but it's frustrating when you pay so much & still have the same issues.**UPDATE**I've taken my car in a total of 3 times. They replaced my rear drums (free of charge), but the squeaking/screeching remains the same. I feel like I should get a REFUND and this company should really reevaluate their staff. I will NEVER go back to Pep Boys!

  Dylan Friend
5 days ago
I went to this pep boys 45 minutes before closing and the refused to patch a nail in my tire. Saying they were too busy for a job that could have taken 10 minutes. They directed me too a different tire shop on a flat tire

  Chuck Kroll
3 months ago
Friendly service. Work done on time and reasonable prices for tires and oil change. Only drawback was hubcap cover came off sometime the next day.

  Y M
a month ago
They helped me out with a new battery & were able to get me in right away without an appt. Great customer service. Thanks alot.

  B L
4 months ago
I brought in my Honda odyssey van on 11/25/2023 at 10:46am. I bought new tires online and they were supposed to install them.They called me at 1:37pm saying that one of the lug studs broke off. I asked how? He said that whomever put on the lug nut crossed tread it. On the pictures they sent its a clear break off. I told him I put on the spare on the side of the highway. It was put on fine. He said no and it would be $151. To fix it. I declined. He then said that the rim was bend and they will let me know if it will hold air once the van weight was on it.It's now 5:20pm, I called back to ask about the van. He tells me that they hit the stud with the impact gun and broke it off. I told him so then yall did break it off and wanted me to pay more for it. He said no. That they hit it with the impact to take it off because it was cross threaded. Then he says that the rim isn't holding air but good luck to us. Any hit on the road the tire will pop off.Is this how you conduct business? I spent $578. To have my stud broken off and a good luck on the road because my van tire is still messed up. This van transports 7 human lives on a daily basis. The people you have working for you at this location lack basic human morals and understanding. One of your values is to service the community, no the only service your company is doing is a service to the funeral homes.Location2321 w expressway 83Harlingen tx 78550

  Linda Khaledi
3 weeks ago
Took my truck in for a diagnostic. The guy at the counter Ruben was very friendly, helpful, and professional. He explained everything in detail.

  Mr R
4 months ago
Horrible service .. wait 3 hours for a battery change?? No one was in waiting area. And you can clearly see the techs were standing not doing anythingHow long does it take to change ?And the price difference ? Why you trying to charge more ?Never again.

  Warren Mangnall
a month ago
1 hour vehicle has not moved yet now saying 1 hour and 45 min to balance 4 tires and do an alignment.

  Good Guy
4 years ago
Came by for a state inspection. Was completed quickly and professionally. They even put down a plastic cover for when they sat in my vehicle.

  Belinda De La Cruz
11 months ago
I went in yesterday desperately in need of help. My Traverse was overheating and I needed help asap. Bryan and the Area Manager assisted me and made me feel at ease with my repairs. I am so glad I was there. Even though the repair lasted a while because of the work it needed Bryan and the mechanic stayed after hours to make sure my car was repaired and I was on my way home safely.I truly appreciate their help.Thank you

  Sophia Baker
5 months ago
The guys went above and beyond what they needed to do to assess my problem and repair it quickly and had me on my way in a reasonable time! Thank you for everything!

  De Sal
2 years ago
On the Wed site says open at 7:30 am, not true. It's 7:45 doors are locked and no one inside. Need to update your Wed site, put the correct time when Pepboys open.

  the official barr family
11 months ago
Employees here @ pepboys store 2321w expressway 83 treated me with much care for my vehicle.Employee Mr. Jaime was very helpful in knowledge of my vehicle which happens to be a foreign car he was very polite great customer service . Knowing that we have problems with are vehicles with his positive attitude made everything a lot better moving forward with our vehicle my wife and I thank you so much. We definitely will let our friends know this is the place to come for work done on your vehicle.

  martin serrata
9 months ago
The gentleman working the counter (joe) made it seem like none of the services I wanted performed on my car where possible. The mechanics were professional, no problems with them. The customer service was not what I expected.

  Alyssa Marina
a year ago
They ran the incorrect diagnostic test on my vehicle and were planning to overcharge me due to the fact that I don't have two catalytic converters. I was quoted at $4,100 but was able to have a different mechanic fix everything for $500. I just believe they saw that I had my vehicle towed and thought I had money so they planned to rip me off.

  Mike Johnson
a year ago
I took my truck in for the starter to be replaced. I was amazed at the customer service. They were able to replace it on the same day. Wow! I thought it would take much longer to fit me in. I was given the estimate before hand, and it was spot on. Customer service was outstanding. Thanks a lot for your help. M

  Cipriano Uribe
9 months ago
Great experience, was very stressed when I was on the phone. BRYAN*** was very professional and courteous, guided and communicated with me throughout my entire service process. Bryan should be recognized!!!

  Bill Cloepfil
2 years ago
These guys really did a great job installing my new tires today. I made an appointment online, showed up a little early. They got me in immediately and the tires I found online were in stock and available as expected. They honored the online discounted price. The guys at the desk were fantastic, i think his name was Joel. Highly Recommend a tire service here no doubt

  Melissa Aguilar
11 months ago
I had been waiting for a tire ordered from Walmart . It did not arrive and I looked elsewhere. I called PepBoys and they had one in-stock and had everything ready as soon as I arrived . I left the car and went to the lobby waited in the comfortably waiting area and they got everything done . No excess wait time and excellent customer service from everyone .

  Danny Vandergriff
a year ago
On the road for seven hrs South and my truck was having some front pulsating when applying brakes. Called spoke with Dominic "Dom" they got truck in service bay quick. During inspection they found one of rotors was seizing up. They changed pads and flushed brake system freed up pins on rotor with a little anti seize and Back on the road I was. Thank you for addressing my issues and performing service in timely manner.

  Astrid Balderas
a year ago
Very disappointed at the service provided, this is my second time that I took my truck and both times the service have been awful. Yesterday I took my truck for an oil change, I told them the oil level was extremely low and they said it was going to take 4 to 5 hours to have the truck ready, I said it was ok, drop the truck at 10:00 am, at 6:00 pm I called and they told me they haven't even started to work on my truck, they called me back at 7:00 pm to tell me my truck was ready, it was late and I told them I was going to go and pick the truck next day. That night I noticed a oil stain in the garage, next morning I called early in the morning and told them about the oil stain and that I believe the truck have a leak. They said they were going to check, at 7:00 pm they called to tell me the truck was ready, that indeed the truck have an oil leak but they didn't know from where it was coming, to pick the truck and take it to another shop. Arrived to pick it up at 7:53 pm, the door was lock and the person inside made faces and gestures when saw me. Left me waiting outside for a couple of minutes and when he finally opened the door was not very customer friendly, I asked him if the day before they couldn't tell about the leak and he said they didn't told him anything, then I told him I have a coupon and he didn't even acknowledge me, until I didn't asked him if he didn't hear me. In summary, the shop kept my truck for 2 days, to make an oil change, not even noticed the oil leak until I brought it up and gave me attitude for arriving only 7 minutes before they closed, even though they didn't called me until 7:00 pm.

  Noel Perez
8 months ago
Great customer service told me what the issue was with my vehicle right away. Got my truck the next day truck runs great.

  Sherry
3 months ago
They were extremely detailed to do the right thing.

  Tencha Garcia
a year ago
Mr. Bryan D. was very attentive and helpful when most needed. We had a terrible tire blowout at night and just before closing time. He still helped us. Bless you always Mr. Bryan.

  T
8 months ago
Never friendly workers, never can tell me a time or anything. "Drop it off, we'll call you tomorrow." Was told this at 3pm when I asked to have the tires I bought from them checked for a leak.

  Maria Gonzalez
3 months ago
Customer service was great and very informative.

  Yoli Mares
a year ago
Excellent service and courteous staff. Thank you for explaining things. The technicians and front desk crew are very knowledgeable and thorough. I've received faster and better service at Pepboys than at the dealership. I have been to Pepboys at different cities throughout Texas, and have received superher service. When you have kids or grandkids living or traveling all over Texas, it's comforting to know that they can go to a place you can trust.

  Esteban Perez Jr
6 months ago
Don't even bother scheduling a appointment, the front desk rather take in walk-inn.. worst service ever!

  nancy cantu
7 months ago
Ruben, was very profressional, knowledgeable, and very helpful.Definitly will return to get my car serviced.

  Diana Ikerd
2 years ago
Front desk very polite. Actions did not match words. Diagnostic test revealed an expensive problem. Fixed that. Did not diagnose another problem which took another day and lots more expense. Said car was ready and it was not. Waited another hour. Very disappointed