O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nestor Rodriguez
a month ago
I showed up an hour before closing and I was greeted by both employees in a friendly manner. I had called a different auto parts store closer to home to have a part ready for me before closing (item showed in-stock online). As I m driving there they tell me they could not find it. They check and call two other stores and they don t physically have it even though it showed in-stock in their system. I stop by a second competitor parts store who also showed the item I needed as an emergency in-stock and they could not physically find it when I m there. It was just an oil filter cap by the way, nothing rare. I pull up to O Reily s seening that they close at 10PM and the other two competitors close at 9PM and had the best, professional, quality service. Item was in-stock and at a better price for the same part number I needed. Shout out to the Harrison location.

  Hecelsa Hernandez
5 months ago
On our way to Austin, we noticed that's our battery was not working well, rather than taking our chance we decided to stop at ORileys...little did we know how hard it would be...we would like to give A BIG SHOUT out to the guy who helped in putting our battery on a 2018 Ford Escape...it is difficult (Google it)and he did it... anybody else would have told us they wouldn't be able to help us ..Give this man a raise.Thank You Sir...

  Marlene Zamora
2 weeks ago
Much Better than before, new Management... Really focused on customer service.

  Deborah Walker
a year ago
This store is very clean. It doesn t smell like an auto supply shop. The customer service is always very good there. Today Esteban helped me. He was knowledgeable, friendly, and helped me walk out with everything I needed. If it wasn t for his knowledge, I would have had to make 2 or 3 trips back for things I didn t know I needed. Thank you for your excellent customer service and saving me a lot of time Esteban!

  Damian Silva
3 months ago
Jose and luis best people to go to with excellent customer service.

  Angelica Lopez
4 months ago
My auto parts store of choice excellent service always!

  Robert Canterbury
7 months ago
I can almost always count on O Reilly s to have the parts I need in stock. Always professional staff.

  Eric Regalado
5 months ago
Very cool

  edward rivas
2 years ago
I was told that the struts for my car were only sold in parts. I had to buy each individual part, then the parts did not fit together. Spent a lot of time running around trying to find the correct Parts. Staff was not very helpful as they continued to try and sell me a part that looked like it had been used previously and was the same as to what I was trying to return.

  Samantha Torres
4 years ago
So i went on 10/27/19. I ordered a Stoplight switch. Before going to the store I called ahead and asked for the part and asked if it's not the correct part and after trying it, if I could return it. The man told told me "as long as it's not damaged, sure you can return 4th part". I thought cool i will go buy it. Went in about an hour later and got part. Well come to find out that wasn't the part I needed to fix my car. Well when I went in to return the part I was told that no I can't return any electrical parts once they are used so too bad. I understand that but I was not told this I was informed I can return no mater what. Well boo hoo me to bad I can't, told my manager, so I hope they will take care of this since they gave me the misinformation. But no they manager gave me attitude and a very ride look and said to bad. Terrible service. If I was told this in the beginning I would be responsible and such. But they don't take responsibility for their employees. So I say don't go and buy from this store since they obviously don't know what they are doing it giving the correct information

  Monica Salazar
5 years ago
They are willing to take my money. But wont helo with install for a hard to reach light bulb. Customer service was decent by one person. But I was turned away for help right before closing time. Now i have to risk getting a ticket cause of lack of customer service. Auto zone ks way better, willing to help rather than leave you stranded.

  K W
5 years ago
My battery was dead and when my friend jumped it, he noticed that one clamp on the battery was loose, causing it to lose contact. I called O'Reilly's to see if they carried the part I needed. The answer was yes so I drove right over.Not only did they have the part but a very nice gentleman put it on for me.. Great service, thanks Sergio.This store has fast, efficient service and great employees. I would highly recommend O'Reilly's on Harrison!

  Riley thefearlessducky Saint
7 years ago
To call on the phone and be specific about a part and order it, expect the part needed! Go to get my part, 3 people greet me, one walks off without greeting and I'm just there waiting. Finally after 10-12 minute wait, I get a nice guy the helps me out and he didn't know if the part was wrong or not, well I come back, the person who ordered the part, over the phone, helped me in person, explained it was wrong, I quote, "let me find out who ordered it? ". Try to make up excuses and ended up getting a refund and went to autozone and got help work extreme customer service which order both parts to make sure they were right and no money down, bring my core and I pay the part, where I have my car lifted on jack stands and orileys tells me 3-5 days.... and want to change me freight changes. Last time I go there. Some very good people there but the obvious party drug people don't help, and don't know how to do an oil change.

  Melinda Garza
4 years ago
The customer service was great...everyone worked together to assist each other with their clients. They renamed the meaning of multitasking!!! Great work and great prises!!!! What else could we ask for!

  Luis Donaldo
a year ago
Bad customer service there like 8 employees and no one can attend the coustomers Thera Ara a line of customers and no one help them manager put more attention to you lazy employees

  C. Nancy Acevedo
3 years ago
Victoria was great! Thank you so much for having such knowledgeable and friendly staff at this location! I very much appreciate the great customer service she provided!

  Miguel Tapia
5 months ago
Always great service

  Rico Valdez
4 years ago
It's horrible when you buy a defective part... but it sure is nice when you get a refund with no hassles and great optto off set the inconvenience... you guys are great...

  arturo gutierrez
4 years ago
Got what I needed good service they price match if you wanna take the time to check prices I do you sometimes come upon a great sale at this store and you can save a bit

  Conrado Pe�a
9 months ago
Great service and good prices

  Juan Cuellar
2 years ago
The Staff was very knowledgeable of the part I was looking for and also quoted price .Than your staff for me .KEEP UP THE GOOD WORK.

  Victoria Marez
10 months ago
Paint guru/ expert Mr Serge ! ! Hats off! Great Job!

  e gray
a year ago
Had my battery tested they were great with lots of helpful information and ideas

  Greendale- Alumni
4 years ago
Do not trust these people! They will sell you the wrong part and not let you return it! The manager is very rude and unprofessional! You're better off going to Autozone!

  Roberta F Trimmer
a year ago
So friendly, so helpful, so knowledgeable! Great prices!

  Oluwaseyi Adeniyi-Omoakin
a year ago
Helpful. I think you can find almost anything you need for auto care and in auto parts here.

  Luis Nino
a year ago
Like going there cause if they don't have it : they'll order it right away

  Tom F
4 years ago
Good store, but had to show young man how to check and alternator for charging. Good thing I used to be a mechanic.

  Lauro Guzman
2 years ago
Nice guys and good service. They have a good selection.

  Amando Manguchei
2 years ago
They were very friendly and great costumer service. They changed my battery from my car.