Kwik Kar of Harker Heights

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Steven de Comarmond
a month ago
Let me start off by saying the manager is really nice. However, each time I take my car here it leaves with something else wrong with it. I took it in for an oil change and expressed to them that I only wanted the oil change done because I m planning on getting my 60k mile service done at my dealership and I m already planning on coming out of pocket for my 60k service over $1400. Well, she told me that it was going to be about an hour until my car was finished up so I decided to walk across the street and get food. I had left my number with them so they could call me when the vehicle was done. I have a 2020 Subaru WRX. An hour passed and I still didn t receive a call but I was eating still so I wasn t concerned 2 hours pass and I decide to head back so I can see what s going on. When I get there the guy tells me that they had put the wrong oil in my car and that it s going to be about a 10 min wait and I ll be on my way. I m tired and freezing cold at this point in time because I didn t prepare myself to be there so late it was about 5:30pm at this time and the car was supposed to be done at 4:30ish pm. So, I tell him hey totally cool as long as there s no problems other than that so I m waiting in the lobby now and thank god it s a little warmer than inside the Raising Canes but 10 mins pass by and then next thing another hour hits and it s 6:30 and I m asking them again what s going on with my Subaru .. the guy tells me that the vehicle should be ready to go and so he tells me the cost is going to be $101 and I asked him because of the fact they messed up and didn t even have the decency to call me and let me know that it was going to be longer wait time at the very minimum if I could get a discount. He lowered the price to $98 the other customers in their started saying how they waited 4 hours and since 8 am, respectfully for their cars and the manager had told them it was going to be quick. This place is so understaffed and making a bunch of mistakes and just lying to our faces saying it s going to be in a decent time. I rather you tell me the truth and take your time and do it correctly then blatantly lie to my face and then screw literally everything up. The worst part about this whole experience isn t even what happened there. I had asked ONLY for a oil change and verbally communicated to the manager directly this information and today 03/01 I left to work and thought I had mud on my car tire because it kept leaning to the left and my front yard tends to get muddy during this time of year and normally the tires will build up with mud, unfortunately. Well, it turns out it wasn t just muddy the drivers side front tire was completely flat and I had driven about a mile before my light had switched on and alerted me something was terribly wrong with my car. The crazy thing is this isn t the first time that this has happened here. She says there is a leak on the exact tire but I was never informed on this being an issue this time around. Last time they did my oil change 4k miles back the same thing happened and they fixed it and about 1k miles ago I had went to the 7/11 and had filled up the air on all my tires at the 3k mark and had 0 issues. So, why is it that when this company is filing up the air in my tires (which I had asked them only to do the oil change) is my tires going flat?? To top it all off I called today on the side of the road because my tire was completely flat and the manager told me that it s not her problem that I should take it to discount tire and pay to get it fixed! I really do not get how I get treated this way because I work sales and I m literally so nice to my customers and yet I get the worst of luck. I m literally so stressed out because of everything else in my life right now and just for her to say it s not her problem. She told me she s basically the owner and there was no one else about her I could talk to so idk what else I can do. My only advice is go to Valvoline instead. They don t care here

  Mehran Khamissi
2 months ago
This location is quick and fast. They have great customer service and The most friendliest people you can ever meet I trust them 100% with my vehicles, and I ve been using them for the last three years. Their prices are Great, and they re very honestThis location they do inspections, oil, changes, brakes, and basically anything and everything you can think of and they re great at doing their job I can t thank them enoughThank you

  Lori Taylor
3 months ago
I have been going to Kwik Kar for years now and was always pleased with their service. However, I have noticed the last two times that I've gone to have my oil changed, they are pushing to sell services & products that consumers do not need. Today, they tried it again, and again I declined. But I also needed a state inspection, and they would not pass it stating that I needed new wipers. I had just watched another of their employees do the same thing to another customer before me who was also in disagreement that he needed new ones.... but they wouldn't pass the inspection without, and they had already put in the system that they were needed and once they do that, you can't go somewhere else to get a different inspection. I am 100% certain that my wipers were fine because I just used them the other day & had no issues. The manager caught wind of my frustration and proceeded to offer me a $15 discount on the oil change------THAT I WAS SUPPOSED TO HAVE RECEIVED ON MY LAST OIL CHANGE BECAUSE I AM PART OF THEIR LOYALTY PROGRAM. Nothing frustrates me more in life than people being taken advantage of.... especially when times are so hard right now for so many of your average consumers. The manager was very respectful and professional, and I do appreciate that, but that doesn't change that they are being a bit scammy with all of their customers. They also forgot to put the oil change sticker on my windshield. UGH!

  Denise Vonderheid
a month ago
I did not bring my vehicle in for service today; however, my daughter brought hers in. Please remember to check emails & phone numbers of customers to ensure You're dealing with & asking for input from the correct person. I received a copy of her receipt as well as this rating questionnaire instead of her. Thank you.

  Flakko [Hector]
5 months ago
I went to inspect my vehicle and left that place with a horrible experience. My vehicle is in optimal condition, and to my surprise, the lady who assisted me used her power to sell me a windshield cleaner that I didn't need. With a threatening attitude, she indicated that the wiper was not suitable or something like that. The illogical thing was that the 'wiper' was indeed working, and the establishment offers 'wipers' for sale. That was disguised theft.

  Kelly Welch
a month ago
Service here is deplorable and threatening at best. Thoroughly mismanged and inefficient. The manager right off the bat upsales to the wipers and without even looking at the vehicle says without new ones it will not pass inspection. Definitely unethical! A 20 minute oil change turned into a 2 hour ordeal. I feel for the staff as the manager has absolutely no sense of work flow management. Having a staff of 3 run between 3 bays each two cars deep, with 2 vehicles waiting behind each of those, all being serviced at once is serious cause for concern. This is madden chaos at best.

  Robert Forringer
a week ago
Very professional and trustworthy. I continue to use them for all of my automotive services. Would recommend them to all my friends.

  Owen Armstrong
4 months ago
Fast, Professional and courteous service. I communicated with 3 technicians who were friendly and respectful when explaining the service performed, including an examination of the front-end suspension of my car that I had requested.

  Steven Clark
a month ago
Everyone was polite and totally professional. I will continue to go there and I have already and will recommend others to go there as well. Refreshing to be treated with kindness and respect.

  Elise Pluff
3 months ago
I ve gone to Kwik Kar for several years now. They always do an excellent job. In spite of how busy they were, they did a thorough job and made sure my concerns were addressed in addition to standard maintenance.

  Brian Maguire
5 months ago
My wife went in for an inspection on our minivan. Apparently it was missing a single bolt. Instead of just providing a bolt or recommending that we get a changed, they tried up selling her to purchase an entirely new headlight housing unit. We declined and they failed us. I doubt Valvoline, or any other place would have cared. Run from this place!

  Robert Femrite
4 months ago
Service was reasonably fast, agents were polite and seemed to know what they were doing. So far satisfied.Merry Christmas and Happy New Year.

  Richard Daniels
4 months ago
The best place to go with great service. Everytime I come I have no issues. They get you in and out. They make sure you have the best options and they really look out for you.

  Willie Copeland
a month ago
This has to be one of the best places I've gotten my oil changed not only do they change oil but they show you they care offer other servicesand treat you and your car with respect the customer service top of the line I highly recommend

  Shameka Hogg
5 months ago
It was my 1st visit prior to moving. They were very pleasant and made sure everything I needed was taken care including letting my vehicle stay parked until I got my proper tags. I will visit again.

  Brandi Brothers
2 months ago
I only went to get air put in my tires but the customer service at this place is out of this world! A truly awesome place to go with great service and great people!

  Phylisha Edouard
5 months ago
Kwik in Kar of Harker Heights had excellent customer service! My vehicle was in and out for my vehicle inspection. All of the staff was very professional. Glad I chose to come to this location!

  Leah Cabading
4 months ago
Just got my yearly inspection done, and had the best team service. Great jokes and amazing vibes, will come again for my next yearly inspection!

  Melverne Brookins
6 months ago
The service was quick and efficient with the prices more reasonable than the dealership. Everyone was pleasant, helpful and insightful of what my car would need to keep running smoothly. I appreciate and thank you all at kwik kar . Please keep up the good work. I look forward to my next service appt.

  Scott Howard
2 months ago
do not go to the Kwik Kar in Heights. they have over a 100% mark up on just their oil, I have a 4 cylinder vehicle that doesn't take more that 5 or 6 quarts and the invoice said $181 just for an oil change.

  Bob Rodriguez
3 weeks ago
had a great experience there the staff was very friendly helpful. would definitely be back.

  Wesley Pope
a month ago
Great experience EVERY TIME I go get my oil changed!

  Misty Chilton
2 months ago
Google and the sign on the door says opens at 8 am but I was sitting in their parking lot for over 2 hours and no one came to work appropriately so I left took my business and money to another shop very unprofessional

  Marisa The SpideyLady J
6 months ago
The manager here was soooooo kind and explained everything and I felt very much taken care of. My Jeep needed some extra TLC and this team did just that!!! So awesome!! 10 out of 10 Services: Tires, BrakesServices: Tires, Brakes

  Mike Cripps
3 months ago
Hard working and respectful folks here. They did a great job on my suv.

  Kiana Walker
9 months ago
The service here is great. I came in for a oil change and was in and out in a timely manner. I came back for a tune up and they took good care of my car. I have no complaints so I will continue to give them my buisness and recommend here for your car services.

  Jose Aguilar
3 months ago
They fixed a flat tire , and almost got kill in highway they left my tire nuts loose and plug came out I had spent 189. 00 on new tire

  chris redwine
2 months ago
Best place to go hands down . You come with the parts and they get it done at the best price deff my go to

  Natalie Luther
11 months ago
Great crew of folks. Went in for an oil change. Had to wait a bit to get started as they were busy, but once they got to my car, it was done in almost no time. When I specifically asked about the air filter, the service tech gave me an honest answer rather than trying to sell me in things I didn't necessarily need today. He brought me the dipstick to show me it was cleaned and replaced. When I got back in the car, they had cleaned up the inside and even found my husband's aviator glasses he'd been looking for (extra thanks from him for that!). Highly recommend these guys!!Service: Oil change

  Eric D.
3 months ago
I've been coming here for the past 5 years. They are fast, efficient and friendly. I am always skeptical about oil changes so I always check my oil stick to make sure they actually change it. I've learned to trust this place. Fantastic overall!