AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jim Irvin
3 weeks ago
Guy looked up my cabin air filter. Sent me to the back wall. Lost in the inventory I finally used the book and found it. Go to pay and the guy in front of me slightly upset. He had drove a distant for a part that was supposed to have been there, it wasn t. They let me go ahead of him while they called another AutoZone to see who had told this poor guy his parts were in Harker Heights. Told me $45.98 total. I said no way Jose. He said sorry I was charging you for the poor guy s parts. I said smooth move. Gave me my receipt without giving me the part. I had to reach around the computer system to get it. My total was 20.94.

  jeanie sneed
3 months ago
The gentleman hooked my car up to the reader for to see what was why the check engine light was on and it turned out was my gas and sent me on my way and told me that everything was gonna be just fine and it sure was. I appreciate them. They didn t charge me a dime was a great experience.

  Carrie Thrasher
6 months ago
I was really stressing about what was going on with my car. When I got to AutoZone I had Mike check my battery level and sure enough it was low. Mike helped me get the proper battery and even installed it for me. Ran another check to be sure it was just the batter and that was that!! What a life saver! Thank you!!

  Boss Bradshaw
4 months ago
Friendly staff, always having the knowledge to guide you in the right direction when it comes to your car and it needs and wants. They don t even complain or get frustrated the handle every situation amicably.

  hayman411
3 months ago
Sales person was extremely helpful . He knew exactly where to get the item I needed. I never would have found it on my own.

  G C
5 months ago
People at the front counter ignore you while you're waiting. No "Hello", nothing. I asked one gentleman for my company discount. He laughed at me and rang me up, no discount. One woman checked me out without saying a single word to me, start to finish.

  James Frazier
3 months ago
Horrible customer service, ask them to look up a cabin filter for my year make and model, they ended up giving me the wrong size, sadly the day I got the cabin filter I let them keep the receipt, I have a reward thing with them where they can look up the parts I bought, I told them the situation but refuse to do a exchange and tryed to sell me a autozone credit card, If there s a 0 star rating that s what y all would ve gotten, wouldn t recommend this auto part store.

  ZEROMARS - 0
6 months ago
Went there about 45 minutes before closing and not a single customer in the store.. no greetings from the staff, no 'can we help you find something '... nothing said.. maybe they had a long day or maybe there just wasn't any friendly employees working that night.. either way, they should make improvements on customer relations, indeed...

  Anjanette Zarate
3 weeks ago
I always come here for anything I need for my vehicle. Customer service is great and they offer a military discount.

  Cobalt Gomez
5 days ago
They had what I needed and at a reasonable price.

  BlackThoughtAchieves
6 months ago
Mike K. was very helpful, professional, and knowledgeable, when assisting me with a Mercedes Benz issue that no one else could solve. I learned from him, and that saved me hundreds of dollars, for everyone else tried to rip me off throughout Killeen.

  Roger Gamblin
7 months ago
Needed a battery in a rush. Charlie the store manager promptly tested my battery, gave me the options on the new one and I was out of there in 20 minutes. Plus he he did all the lifting and carrying.

  Emily Schroeder
7 months ago
We've been going to this Autozone for years because it's nearby our house, but my recent experience will ensure I go elsewhere from now on. Our car battery had died over the weekend so we went to buy one and the girl working tried to up charge us from the battery we were looking for that cost around $175 to one that cost more than $200. Then she and her coworker proceeded to look under our hood for less than 10 seconds before telling us that even if we bought the battery, they wouldn't be able to install it for us because neither of them knew how, then suggested we take the battery to JiffyLube so they could install if for $60 more. When I became visibly upset because the situation was stressing me out, the young woman told me to just calm down because "It was in God's hands" and while I know she meant it from a good place, this felt very unprofessional to me. We took our business to Walmart instead, and I suggest the same for anyone in the market for a car battery.

  Nallely Pena
3 months ago
Love the help from the staff to change your battery and help with any other services!

  Susan Patton
11 months ago
2nd time a woman knew what I needed! Seems I'm the one that has to take half my engine apart to install what they say they do. Although, there's a fellow, Jesse, that is slower but just wants to do it perfect. He's good! But hey, another woman that knows cars like me is awesome.

  Alexandra DePaul
2 months ago
Justin was super helpful replacing my windshield wipers!!

  Cynthia Webb
4 months ago
Excellent service install a battery. Very good customer service.

  cierra washington
a year ago
I went to the Harker Heights location and was completely lost and felt really ignorant watching many other more experienced customers handling their own affairs going in and out. Mr. Jessie was amazing in making me feel comfortable and he even taught me a few tips for if I m in an emergency situation and need to take matters into my own hands. THANK YOU Autozone and Mr. Jessie for all that you do. I went in for a simple battery replacement and left with so much more. I will definitely return for anything else I need assistance with.

  Robert Hunter
8 months ago
I really do like autozone, and they have everything you need for your vehicle. I don't give them 5 stars because they never have enough employees to help you. A 5 minute purchase always takes 20 minutes.

  Robert Popa
a year ago
Honestly, I expected a bit more help than I received. Basically got told, "don't know what to tell you. It's not stock." I just remember leaving and thinking, "I'm there for your HELP in finding a suitable replacement for what I brought in. As much as Im.sure they tried to care, it just didn't show.

  Shante Williams
a year ago
Now that I m learning more about my car I am noticing that I actually do value AutoZone so much. When I go there I am always helped. And when I say help I mean these people do not stop until they get me what I want whether it s and engine/cabin air filter that needs to be ordered from a different store same day or windshield wipers or car fluids, whatever it is, they make sure I walk out with everything I need. I just love their customer service and their prices. I would have paid double elsewhere than what I paid here for air filters that I was able to install myself.I love that they know their products and a good bit about most vehicles because I don t know anything and they have never steered me wrong. I feel like AutoZone has a whole is Customer Driven. Keep up the great work.

  Omg It s Lei
a year ago
This place has excellent customer service. I called because my headlight bulbs went out, and I inquired if they had the correct bulbs that would fit my car. The gentleman that took my call was so helpful and knowledgeable. He made sure I knew what my options are to make the best choice for me. Definitely will be patronizing this autozone for all my vehicle needs.

  Tomy hughes
a year ago
My front license plate had torn them the metal and was hanging on by one bolt. Alex V. Rummaged in a toolbox and found a bolt to hold my plate on. he fixed it without me having to buy a package of bolts or washers that I d never need. I have always had fantastic service at the Harker Heights Auto Zone store. thank you isn t enough for the help!

  Aaron Hernandez
8 months ago
Nice staff. In with a bad battery that was tested, out with a new battery. No waiting, no problem. Smooth transaction.

  Denzel J. Washington
9 months ago
The manager Carlos was extremely rude when I was at the store trying to get assistance. No problem I personally will never go to that location again.

  Gina T
2 years ago
Carlos M. is amazing!! The store didn't have a specific item item I needed BUT he went above and beyond to make sure I was taken care of and didn't have have to drive all over Texas. He was extremely friendly, informative, and was a pleasure to talk to. Customer service beyond outstanding! Thank you Sir.

  Whatwhere Wynn
2 years ago
Staff was super helpful. Needed to replace the power steering fluid and they made sure I bought the right stuff for my car. Store was really clean and everything was easy to find. Definitely will be going back when I need more stuff for my car.

  Tony Bracco
a month ago
Always have to order parts

  dream living
a year ago
Everyone was friendly and Jesse did an awesome job assisting me with my installation! Awesome group of people!

  Candy Mack
2 years ago
Very helpful and knowledgeable. As a women I didn't feel they took advantage in selling me the top of the line item. The employee even helped me install my item. I'll go back to this store.