Fenix Parts Fort Worth (Previously Late Model Auto)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brandon Holbrook
a month ago
I m sorry I don t want to be that guy but has been an awful experience. I ordered a hood that was to be A0 grade. Shipped up from Houston to Hurst location. Was told they could not deliver to my address for residential purposes and I was more than welcome to pickup, that was no problem I actually wanted to do that to make sure I was getting what i was told. The hood was $1100 that I ordered. Got to the Hurst location and the hood was not there it had never been taken off the truck. The guys in the back were great they were very sorry for not having the hood there like I was told. They asked if I had a location like a body shop they could have the hood delivered to for me so I didn t have to drive a hour back. I actually do have a buddy with a shop. The next day the hood was delivered and inspected and it was not a A0 rate hood the whole right side body line was bend over like it had been rolled. So I said I didn t want the hood it was not what was said or advertised as. The driver put it back on the truck to take back. I contacted Hurst location next day to see about a refund and was told no I have the hood it never came back. I m skeptical cause it never came off the first time. So I said please check when it comes back that evening and got a ya sure. Called next day same response with a you paid for it you must have it. I was stupid and paid the day I went down there the pick up in person cause was assured it was a 100 percent guarantee on my purchase. Now Tanner won t answer my calls or return my messages. Long story but they stole $1100 from me

  Nilesh Ramrattan
5 months ago
Super friendly people - they put the competition to shame. Everyone is part of the team and they respect and work hard for your repeat business. Everyone from the front desk to the fork lift driver does all that they can to make sure you are taken good care of! I just wish my car didn't need me to go there!

  Monil Gaurani
2 months ago
Fenix always provides good quality parts and I always speak to Evelyn. She is very nice out there and always listen carefully and help out with the parts and I always reach to her.

  Anthony Perez
6 years ago
Prices are decent but the customer service is horrible. CS desks are right in the front but nobody looks at you. Front desk has been empty for 30 minutes, one rep wont stop singing songs by Areo Speedwagon and Ive been waiting for almost an hour for a 3rd brake light that I called and gave a 30 minute heads up that i was coming to get. Price is the only reason to come here.

  Roy Heath
3 years ago
I cannot say enough good things about Ruben. We had a 2012 Civic Hybrid that had a failed IGBT for the IMA inverter. Ruben bent over backwards and spent a lot of time to find the correct part and make sure I was taken care of. I would guess he had few hours of his time taken up during the process including several calls from me to confirm we were getting the correct part. The part arrived when he said it would and worked flawlessly. I am proud to have him and his team on my side.

  Jesus Reynoso
6 months ago
I had the pleasure working with Jimmy, he made sure that that I recieved the best customer service and answered every question that I had. I HIGHLY recommend working with him!!!

  hector belmares
5 months ago
Be sure they have the parts and stock I went after I called and they said it was available, but didn't tell it was 3 days out some other yard they have won't go back have my customers to answer to

  CBA The Woodlands
a year ago
We deal with Jimmy Mohan here at my location, Jimmy always goes above and beyond to ensure we are always getting the best available products from Fenix, if there is ever any issues Jimmy resolves them ASAP without haste. Jimmy has had great customer service from the start if our business relationship and we use him almost 100% on our recycled auto parts

  mike tavares
a year ago
I have been dealing with Fenix/Late Model and Jimmy M. for many years! I have a choice of about 30 salvage yards for my collision parts and I choose them! I get first rate service and the correct parts the first time. Whether I need a body panel or a suspension part with ABS (like me) they are my first call!Quality Colors Collision Pro Shop

  Jessica Vise
a year ago
I have worked with Jimmy since we've started doing deliveries for them about 5 years ago. He makes things very simple. Always a great attitude and a good laugh while taking care of business.

  Kokis Mendez
a year ago
I called ahead Carlos said they had the transmission I needed. I got there at 9:45am, they say I had to paid for it first, I did and they said it'll be ready by 11:30am-12p. Well we got there at 12p and they said it wasn't ready, we waited until 1:30pm when they said they didn't have it. They refunded the money, but they made me waist our time, my husband and I asked for the day off to pick it up and we ended going home with nothing that was so uncool.

  Ana Torres
a year ago
I have been working with Jimmy Mohan for many years and his help and knowledge has helped me throughout the years get work done promptly and efficiently. I appreciate all the hard work he does and all the help I get from him to get my quality parts in a timely manner.

  melvin viera
a year ago
I bought a transmission from them for my vehicle which they said had three years warranty. The minute it goes out. They have 1000 questions and now it s no longer their problem. You have to speak to a different company which is a warranty company through them which asks you another thousand questions Before they decide if they decide to give you another transmission

  Diego Velasquez
a year ago
Valeria was the most profesional sales representative I ve ever had the pleasure of working with. Not only did I get all the parts I needed, we stayed under budget without compromise. 10/10 f�nix customer service is great!

  Nubia Ayala
a year ago
I order from Jimmy all the time and he is the best vendor I have. He is really quick to solve any issues on my parts, He is 100% recommended. Fenix is the best to order all your parts from.

  Damien Lawson
a year ago
I ve been using Jimmy Mohan at Fenix Parts in Fort Worth for a couple years for any used automotive parts I need. I ve never NOT been able to get in touch with him, he always delivers an outstanding guest experience, and they stand behind their warranty!

  Saul Morales
a year ago
Valeria is the top salesperson she's on point with parts. Let's me know when i will receive my parts keep up the good work. Shes my number one salesperson. Great job Valeria.

  Jennifer Hill
a year ago
We love working with Jimmy Mohan at Fenix Parts. You can expect to have a friendly voice on the other end of the phone and he's very knowledgeable when it comes to transporting your product.

  Asie Boo
a year ago
I was having trouble finding a wheel for my new Accord. I called Jimmy Mohan and he was able to find me the exact one I needed and got it ready the same day. Very pleased with the service!

  Jaime Almaraz
a month ago
systems down for days can pay a professional to fixed ?????? Can't buy any parts why have a business open and can't sale anything

  Cynthia Sutton
10 months ago
Bosses don't communicate with employees, they don't care about there workers, if having any problem they don't try to address it. They employees spread your personal business around. Some workers sit down in restaurants an are able to eat, the other workers don't take breaks due to too many stops

  Adrienne
a year ago
Jimmy is the best! He always goes above and beyond to make sure you get a quality used part. Highly recommend Fenix especially Jimmy for all your used parts needs!

  Armando Santamaria
a year ago
Jimmy Mohan is my guy, I work for a bodyshop and Jimmy is my sales rep.He's always very helpful and knowledgeable to any questions or issues I may have! Fenix parts is one of my favorite recycled vendors!

  Caitlin Cook
2 years ago
(EDIT)I know I've already posted this review but I wanted to add that of all the parts vendors I deal with on a regular basis, Jimmy has always been the first to respond to my calls or emails. I feel like I have to chase all my other vendors, but Jimmy seems to act with a level of quickness and efficiency that is unmatched by all else. That man deserves a raise!I do a lot of parts ordering through Fenix and I have to say, Jimmy Mohan is an absolute Gem. I will only go through him for all my parts needs, he provides quality service, he is extremely knowledgeable, and he never hesitates to make me laugh when I call. 5 Stars to you sir, thanks for always being patient with me :)

  jason cortez
a year ago
Great place to get parts. Evelyn is one of the best at getting my shop great pricing and correct parts I need. I highly recommend you call her and see what she can do for you. Great attitude and overall very very professional. Thanks

 
a year ago
Placed an order for 2016 altima hood and driver airbag. The customer service told me I would pick up my parts between 2 or 3 pm same day. I called the office back at 2.30 pm the person I spoke to ( Brittney) said sorry we couldn't to pull your parts today and she would call me as a soon as they get my parts ready. At 4.45 pm I called back to the office and they told me my parts was pulled at 3.40. But Brittney didn't call me. This was a terrible experience

  Melissa Miller
a year ago
Jimmy @ Fenix is the best of the best! As a professional in the automotive repair industry I have the opportunity to interact with Parts professionals, and I cannot stress enough that Jimmy is top notch! Appreciate all of your hard work, Jimmy!

  Shawn Muller
2 years ago
I hate giving bad reviews but this is the fourth time in the last four times I ordered a part here and they gave me the wrong part. They always say they have the part available online, call and order it, but it s never the right part. They think it s good business to waste time pulling wrong parts. I m tired of waisting my time with this company. Be warned. Thanks Raul for waiting my time and not taking the time to get a picture of the rim to ensure the part is correct. I ordered a chrome wheel and you gave me a brushed aluminum wheel. Definitely not the same thing.

  Hunter Robinson
a year ago
I've used Jimmy Mohan for wholesale parts for about 6 years now and he has always went above and beyond to get what we needed. Great guy and great company to purchase high quality recycled parts.

  Armand Brown
2 years ago
I told I could pay for the part via phone and would called when it was ready. That was on Thursday didn't get Thursday so called on Friday they it would be ready that day. I didn't hear from them on Friday. So drove out Saturday morning only find they was closed. Drove out again Monday morning and was told it will be 2 hour before it was ready. Waiting two hours only to be told that it will be 2 more hours. Now this it's 12pm. Mine you I got to their location at 9am.The thing they could say is am sorry. But it's going to 2 more hours. Or we can refund you your money. They didn't give a dam about my time or how far I had to drive. I would think that manager would have came out and something to me about their error. I was just with sorry it still not done. So now I think I will post on fb how I have been treated. I your corporate office read this these ratings. This is trulyunacceptable.