Custom Trucks Unlimited-LINE-X of NRH (CTU)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  C E (MoonGod)
3 years ago
1. I went to Cap-it for getting a camper top put on my brand new 2019 Honda Ridgeline purchased in MAR 20202. I got a reasonable deal and I decided to get it done APR 20203. The camper leaked in many places - right from APR 20204. Cap-it told me there was a problem with the poured-in truck bed which caused the leak. Cap-it removed the camper shell and I had Honda examine my new truck and get the truck bed resealed5. Went back to Cap-it and had the camper shell put back on again. Leaking did not stop. Several LEER seals were bad and the back window won't close and rain and grass clippings would get it!6. I called Steven Chambless at Cap-it and wrote to LEER representative and told them both about how I did not appreciate the leaking camper shell that cost me thousands of dollars JUL 20207. LEER sent new seals which Cap-it put on, but still there were leaks AUG 20208. After much coercion, LEER intervened and agreed to examine my camper shell in their Indiana plant. Off went my camper shell and came back, got installed and leaks again OCT 20209. Lastly, LEER shared with Cap-it what they had seen another dealership do on a Honda Ridegeline install --- which was to use Silicone Sealant and cover every possible gap between the poured-in bed and the camper shell -- 11/6/2020Summary:I had to force LEER to get them do anything. I am not too impressed with them to be honest. I will not be buying a LEER product again, if I can help it. I don't like them passing the blame to Honda, which was done initiallyI am very impressed with the folks at Cap-it, because, they were very patient and worked with me until the problem was completely resolved. Umpteen hours were spent on my installation and remedial measures. Kudos to Steven Chambless at Cap-it, Haltom City, who made sure that the job was done right. Completed on 11/6/2020RatingCap-it A+LEER C-

  phillip ditto
3 years ago
Great experience. Laid back, professional crew. Got me in and out in an hour this am. They have a great shop set up and a lot of great things for your truck/jeep. You could spend a lot of $$$ here. Definitely recommend them for your needs.

  Laura DePriest
a month ago
I only stopped through for a moment but was pleased with what I saw. If you're in the market for some customized truck accessories then this is definitely the spot to go.

  K J
8 months ago
Had a LineX bedliner installed; super happy with the work and timeliness. Was surprised with the other products they carried. Will be coming back for accessories for sure!!

  Stephen Herbison
10 months ago
Had a Rough Country axle back exhaust installed today for my 23 Ford Bronco. Excellent service, Stephen is a true professional. Highly recommend CSU !!

  Thomas Doyle
4 years ago
These guys are the best. they are fair, honest and real. What more can you ask for in a truck accessory store.

  Joshua Bennett
3 years ago
Ordered a camper in store and paid in full up front. It was supposed to take 4-6 weeks for it to arrive. I called at 6 weeks and was told I d be called when it was in. Called the next week and was told it was delayed. The delay continued for about 4 more weeks. No one ever called or updated me at any point. I called again at about the 9-10 week mark and I m told it came in and was damaged in transit and had to be sent back. Mind you, I still wasn t called or noticed in any way until I called. The brand new camper was going to have to be repaired and I was going to have to wait another 3-4 weeks.Cancelled the order and received the refund. The refund was the only successful part of this transaction. I wish I could comment on the actual product, but the piss poor communication, service, and follow through ensured I would never shop here again.

  Kevin Kling
3 years ago
Steve and the crew were again on their game today. This is the third interaction with this center, the first being Oct 2019 when I purchased the trip-fold LEER cover, when they installed it and today when they repaired it. Great people, friendly, joking and they will continue to receive my business. Its a bit of a drive from Weatherford but well worth it.

  Damion Brown
2 years ago
When they were cap-it wasn't bad. Went in for warranty work on my LEER campershell was leaking. Found out it was the taillight. Was told the plastic was broken where the light screwed in. But he "fixed" it by putting washers in and sealed it. So first, light is now way off center, they sealed it with BLACK sealant against a white camper. It no longer looks like a $3700 leer campershell it looks like a hack job!I have contacted leer hopefully they will warranty this and have it fixed correctly. He did fix the lighting inside.

  Lena Smith
4 years ago
THE BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I googled this place because I was looking for step assist for my truck. As soon as I walked in I was greeted. Manuel gave me the price breakdown as well as looked up different items online for me. I made my purchase and scheduled my installation day. That day comes and UH-OH the steps don't fit my truck. Manuel was still very helpful, ordering a different set of steps as well as giving me a discount. Well the next set of steps didn't fit either, but what was great is that Manuel never stopped, he continued to search and find a resolution for my steps. Ultimately he found some that fit, they were installed. Manuel went ABOVE AND BEYOND for me and I appreciate it. Anything I need for my truck, I will be coming to Cap-It.

  Dustin J
4 years ago
Had a Truck Cap (cap-it brand) installed on my F-150. The shipping process took twice as long due to the first one getting damaged in transit. Installation was great. Employees were very helpful. Other than the extended wait time for delivery, I was very pleased with Cap-it!

  Michael Kazmer
3 years ago
Do not spend your money here. $ 1400 product damaged during install. replacement ordered even word than the first . Not a reputable place of business. Stay away. I love Lear products just go else where to get them.

  Jomar Montsanto
2 years ago
I can't find words to explain how Happy I am with CTU in NRH!! Everyone was friendly and I felt welcoming. Steven was a tremendous help with my truck project, kept me notified of everything, and what a Beauty it turned out to be. Thank you so much!!

  Wikked Killah
4 years ago
Great store with great customer service. Staff here is very attentive and will help you with any decisions that might need making. I haven't purchased anything personally from here but my company uses them. Everytime I've came they are friendly and very helpful. Quick to install and get measurements for your vehicle. Would highly recommend this company

  David Clark
a year ago
What a great surprise linex look great also fix my tail gate Handel free of charge the little extras mean a great deal to me . Guys did a amazing job

  Raza Safari
3 years ago
Awesome job the guy behind the counter I forgot his name he s a Spanish guy he s very helpful and professional. Provide me all information I need for the Bed Cover for my Tundra . Price is Good

  Charli Gardner
5 years ago
They literally have everything you could want. If it s not in store, they can get it in for you. Everyone here is extremely nice and accommodating. They installed my bumper and light bar- I ll definitely be back for more mods. And they re open on the weekends!

  Joseph Cancino
a year ago
They installed cowl covers, lights and grill guard. They came out awesome... they are definitely Jeep friendly!

  Danielle White
3 years ago
Had an RSI Smart Cap put on my 2021 Jeep Gladiator. Instal was quick and easy. Laid back shop and I love the cap.

  Brian Ordoyne
3 years ago
Exceptional customer service! They even have freakin cast iron pans and stuff for camping As if the customer service wasn't a great deal to experience they have great pricing for the products I was looking for.

  michael green
5 years ago
This store has everything anyone could ask for in a pick up truck or Jeep accessory. They took over the building of another truck accessory store. But these guys are the Real Deal. From truck canopies to trailer hitches and lifts they can get it pronto. First time I walked in I knew this was the place I was looking for. I also knew I'd be back again and again.

  W C
a year ago
Great price and service. Had them put Sumo springs on my RV. It rides great!!

  phree phillips
2 years ago
Long wait for assistance but once I got it the gentleman was extremely helpful with my questions regarding a product.

  tper04to09
3 years ago
Great customer service! They had exactly what I was looking for and seemed to have a good selection for many truck accessories.

  Quinn Fugate
2 years ago
This is my go to shop for anything custom on my trucks they do a great job the manager and Manuel always help me out!

  E J
4 years ago
ACTIONS SPEAK LOUDER THAN WORDS, AND YOURS TELL AN INCREDIBLE STORY. THANK YOU FOR TAKING OUR PROJECT AND MAKING IT BETTER THAN WE EXPECTED. I TRUST YOU AND YOUR CREW 110%.

  Timothy Shulske
3 years ago
Clean store, little cluttered for it's size. Salesman seemed nice, but I kinda felt like I was bothering him with my questions.

  Manuel Trevino
4 years ago
Cap lock stopped locking. Diagnosis was over $100.00, not counting any repair cost. Keys were $7.00.

  James Cobb
3 years ago
They did a excellent job on my wife's bed liner.

  Darren Freshour
3 years ago
The only place to go in Fort Worth.. for all things truck..