Collision Maxx

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kristin Mauldin
6 months ago
Jenn's performance at Collision Max is truly outstanding! She deserves a raise for her exceptional work. Despite the challenges and stress of dealing with a car wreck and repairs, Collision Max made their part of the process hassle-free. I am extremely pleased with the outcome, and my car now looks as good as new. Many thanks to Jenn, Martin, Mike, and Lulu for their excellent service!

  Jason Shawver
7 years ago
Be careful here! These guys do not honor their commitments, nor do they warranty their work. I trusted them to repair the front bumper on my Bentley and wish I would not have! The repair failed almost immediately after I got the car back. When I studied the failed repair, I noticed that they used a wood screw to attach the bumper to the fender. That application doesn't work on any vehicle, much less a high end one. We will see what the courts think about this one. BEWARE!!

  Joshua Fox
6 years ago
Horrible place. Do not get suckered in on the "paid deposit" offer. You will end of paying more in rental fees plus the shoddy repair work! They took over a month to fix my door. Did a horrible job with over spray everywhere. Clearly the door they used to replaced mine with was from a junk yard as it has cuts along the window sill. I took it to an adjuster after I saw and she told me I should have my insurance company cancel that check! She couldn't believe the condition of the car gave it to me in! The interior was absolutely filthy! They tried to blame me actually implying because their are scratches on the outside ( from strays cats probably) that I MUST have brought to them that way! Yes somehow scratches on my car explain the dirt, grime and powder that was so think in my car that dust flew up when I slapped the seats! After I proved that no my car wasn't like that when I dropped it off (through showing them the pictures my insurance adjuster took pre-repairs) only then did I get a lousy $50 to get my car cleaned!

  Dennis Kirk
2 years ago
Great work, great prices. Would recommend them to all I know. These guys know how to fix it right, and leave you with a smile.

  Ted Craig
2 years ago
The passenger side was banged up from hitting a boulder. I got two bids for the work. Collision Maxx provided the less expensive bid by close to $800. They allowed paying half of the total estimate so the parts needed for repair could be ordered ahead minimizing the car s stay in the shop (Mon to Wed 1 1/2 weeks). The end result was a car you couldn t tell had ever been damaged. The staff was professional and courteous even though dealing with virus interruptions. In short, a great job.Services: Painting, Body & Trim

  RoRo'ss Worldd
a year ago
This was the worst body shop work I ever encountered. They had the car for over a month and returned the car looking like a 3 yr old did the repairs. They also have a very rude Shop Manager. I was trying to explain that the car was shaking badly and I was scared to drive that way. I was told I need to talk about something that makes sense. I was told they done what they gone do and I need to take the car and figure what s wrong with it. The good reviews must come from friends fraudulently because the entire time I was there I witnessed mad customers making mf similar complaints to mine. I had to pay over $1000 in rental car fees just to now have my car not completed .Services: Steering & suspension repair, Body & Trim

  Spencer Martinez
3 years ago
The quality of repair work on my vehicle was superb. However, there were a few issues with the overall experience that soured me greatly on this location. They over promised and under delivered, very little communication on their part. and last no attention to details.On each occasion I called they had no idea on the progress or what stage of work was completed.Let me begin with the first issue, I was quoted 2 1/2 weeks to compete the work, It took 4 weeks to complete the work. The day I picked up my vehicle was when I learned the work was not complete. 2 parts were not replaced because they had not received the parts and it would take an additional 7-8 days for them to receive said parts. I had to schedule another appointment to install parts. They could not tel me how long installation would take. However work was completed within a day. Let's move onto a lack of attention to detail. The interior of my vehicle had a layer of dust top to bottom. Items in my glove box were removed and left on the passenger floorboard. No attempt on their part to make it right. 2 parts on interior driver door were not properly secured I had to point out this issue to them so they could secure the unsecured parts on the next visit.They highly encouraged a deposit of half the total amount to order parts and to start the work, which I provided. Upon delivery of the vehicle I paid the remaining balance even though the work was not fully complete.All parts were installed properly. Quality of work was great. Customer service was poor.Services: Painting, Body & Trim

  Lillian Ivanaki
2 years ago
I had a scratch near the headlight on the side and he fix the scratch and bus the side of the headlight. It looks brand new such a good job I was very happy with everything. We've also use them on my husband's car and they did a great job on the bumper. He had hit a cone in the middle of the highway and it's split the bumper. You cannot tell it's been worked on it's just a beautiful job and I recommend them to everyone.

  ca corn
2 years ago
I got into a wreck, lights were broken and my door was pushed in. So I had my car sent here to get it fixed. Called and the appointment was pretty simple. The lady at the desk named Holly made things really easy and simple to understand and got right down to what I needed for my car!( Very sweet lady!) My car was finished in 2 weeks! My car was good as new! No dents, doesn't make the popping sound when opening the door and the paint job looks perfect! Holly also saved me a lot of money! Definitely would go back!Service: Painting

  RJ Spratt
6 years ago
Complete rip off ! Got the insurance check and my car has been there over 5 months, no loaner vehicle, not even a call to let me know what was going on with the repairs. Lied to every other week about when to come get the car and it would be ready and never has been ready. I had a high deductible on my vehicle and its a lease, after i threatened to come pick it up regardless to whether it was fixed or not.. they emailed me and said I can only pay cashier check or money order to pick the vehicle up. After they inconvenienced me for over 5 months, got paid, never called in 5 months to tell me about how much the estimate was, what the repairs were none of that. I have a lawyer and I am suing this company for discrimination if nothing else. However, I would never recommend you take your car to this place unless you want a constant headache. Dan, Holly, and whoever else they have working there are useless. They have all been trained to lie and they do it very well. They will mess over the right person and the entire business will be shut down. They say they charge the insurance company more to help you with your deductible, yet they use cheap parts, keep your car for months, and provide crappy service. Never ever again will i take my vehicle to any of their shops, but I will see them in court ! Very SOON !

  Robert herman
2 years ago
Great friendly staff. Holly the office manager kept In touch with me during my repair status. The work they due is amazing. I wished I could give more stars. Thank you for the repair work it look is like driving a new car off the lot. Everything was done on a timely manner. Thank you again and I will spread the word and be back in the future if I need repair work.Service: Body & Trim

  Serina Gomez
6 years ago
If I could leave negative stars I would. Took my car here in may after the hail storm in April 2017. They had my car just shy of 3 months. After 2 1/2 months they told me my car was ready. Went to go pick it up and the car is dirty. White stains all over my black seats, dark stains on my car liner, a snag in the liner. They messed with my remote starter and popped out plastic pieces they had no business taking out. The outside was worse. The outside was dirty, had scratches in the windshields, scratches in the paint. Not just compound that could easily come off, like deep long scratches and nicks all over the car. At the time my car was about a year old. Well kept since I m keeping it for a long time and the first car in my name . I was very unhappy with the condition my fixed car was in so I spoke to the owner and he didn t want to take any blame. Saying all the scratches and stains were there before and I needed to take better care of my car. I left my car so they could fix those issues and was told they would detail inside and outside. Came back the following week to pick it up. Some scratches and stain were removed but not all. All though some scratches were removed, somehow new ones formed that were yet again my fault . Took my car to a dealership after and the head maintenance guys said they didn t fix the hail dents on the side parts of the roof. They just put compound over it and now if I don t keep up with maintaining it, the compound on the roof will crack in about a year or two. Absolute horrible service! DO NOT TAKE YOUR CAR HERE! Before reading reviews we referred my uncle who took his three cars there and his experience was just as bad as mine. His review is actually some spots down from mine.Edit: The car was brought in under my fathers name, not my name since he was the one to set up the repair.

  Craig Keehn
2 years ago
Let's me start by saying the office help is not the issue. I took my 2019 Chevy 2500 in on May 18th, 2021. This truck was in very excellent condition inside and out prior to the hail event. I even did a full interior detail with leather treatment prior to dropping the vehicle off to ensure it was clean and free of excuses. Well now here we are and here is the run down:It has taken over 4 weeks to get to this point and my truck is still not complete. I have inspected it 3 times and each time they have failed to fix the original items that I personally circled with their paint pen. Fisheyes in the paint, scratches in the new paint, scratches in the original paint from their work, metal shavings under the hood in the motor, metal shavings scratching new paint, dents not repaired properly, overspray on the interior, overspray on door jambs, door trim not fastened, paint on the hood is not the same color as the rest of the truck, I could go on.I have yet to hear from management after 3 days and 3 separate trips. The shop Forman Martin, is a complete idiot and has no clue how body work is done. He said they don't buff or polish vehicles after painting! It's a wonder how this guy even has a job other than being an interpreter, he has zero ability or knowledge of the industry. He said they can't get anything perfect.. .... This is the attitude and expectation you should have if you drop off your vehicle. Do set your sights to high for the inferior workmanship, you will be disappointed.The shop is filthy, the office is outdated and a mess.They cash the check before you get to look at the vehicle so people are forced to get attorneys involved. They even sign the checks for the customer and claim it is a standard business practice.This business is a complete mess. I still do not have my truck of have I been contacted by management. Insurance company is telling me they are going to have their legal team investigate and seek damages.Do the right thing Collision Maxx, get you affairs in order and do a professional job as advertised. You 100% lifetime guarantee is worthless if you can't get it right the first time!All I ask, as I stated in my initial call, will my vehicle look new again? I was told and guaranteed by the staff that it would look better than ever and the paint guy was one of the best in the business.So far, my toddler could have done a better or equal job.I'm waiting!

  charles lossing
5 years ago
Took a Ford Fusion here to get the bumper replaced. Geico referred me to them. They said it would take around three weeks to complete. I finally got the car back a month and a half later, and to this day I am still having issues with the bumper they installed. The headlights were not adjusted properly, and when my wife talked to them about it they told her she would have to make another appointment because the bracket that holds the headlight in place was stripped and hard to get to. This repair was done quite some time ago and I keep having to replace headlights. I don t feel another appointment should have been made and they should have got the car in when it was made aware to them.Just took the fusion to the ford dealership to have them look at the headlights and they told me the whole passenger side light assembly had to be replaced. This is what collision max said was hard to get to and would have to make another appointment. The cost for the repair is over 900$. This should have been taken care of by collision max at the time they had the car previously and not out of my pocket. The insurance company paid max the money for a new bumper but not one where the light assembly has to be replaced.

  Rick Rangel
3 years ago
I brought my mustang here for repairs. I paid out of pocket so I was looking for a deal. Well I got a deal, i should of went to Service King instead. They repair most of the parts and even used some of the damaged parts that weren't bad. The manager/owner Mike told me the most expensive part of the repair was the head light which was 1300.00. Well, he bought an aftermarket head light for 700 and they do not match. They are different colors. When I told him about the light, and showed him the difference, he told me I needed to pay the difference for the OEM original light. Iif you tell someone that's the most expensive part then you should by the correct part. Now my car has body lines that don't match up, I'm missing an inner fender well, and don't forget, 2 different head lights. Thanks collision maxx, I've learned my lesson.Services: Painting, Body & Trim

  Jennifer DeLoach
7 years ago
My husband and I were highly impressed. We took our truck in for hail repair and it looked great!!!! They also waxed the truck which you could even see your reflection in. Everything looked great!We were also impressed with the customer service from everyone. They were friendly and professional.This is the right place to have any body work done! If we could give a 10 star we would... Thanks Don, Holly and everyone for a great job!! :)

  Blair Lewis
2 years ago
They were great, but Holly makes service an artwork. Gave me some cheaper options to college ready my daughter s car that I wouldn t have considered. They did some minor improvements along the way at no charge. Great experience

  Jason Jackson
4 years ago
This place definitely lives up to it's reviews. I took my Explorer in before going out of town for two weeks, was told, "two weeks is more than enough time, no problem." Here it is, day 18, one week of bumming rides to work down and they tell me should be ready by Friday, it's Monday. Oh, and before they respond with insurance this and that, I had payment approved and set up to be sent to them before I left town. Try somewhere else, unless you got an extra car.Edit: After getting my car, a month later, the airbag lights stays on. They said they will contact the insurance company and call me back, two months later, no call. They have not called me once throughout this whole ordeal. Good Luck.

  Cesar Venegas
7 years ago
Really great staff! Very friendly and helpful. Very impressed by their Work. These people Really know what the are doing. The checked over my car really good and even detailed it for me! I would recommend Collision Maxx To my friends and family. Thank you Ewing Fiat for recommending me to Collision Maxx !

  Bridgette Scott
7 years ago
Collision Maxx is now my go to for any auto body work. From the moment I stepped in the door my experience has been awesome. Holly greets you with a warm smile and make you feel so very comfortable. The manager Don was incredible. He made a very stressful situation pleasant. My car looks amazing and they shined and detailed her to perfection. Thank you so very much and I will be sure to tell any and everyone about you. Continued success!

  justin Case
4 years ago
I had my 2017 GMC Sierra repaired at Collision Max, the whole passenger side was crashed terribly. The front door would not even open...The office staff was very friendly and helpfull, I was sure there was no fixing it, but they assured me it would all be fine..Before I knew it they called me and my truck was ready. When I seen it I could not believe my eyes. It was like the accident never happened, the finish looked better than factory and they even cleaned the whole truck inside and out...The crash was very unfortunate but they exceeded my expectations and would definitely recommend them to anybody.

  Bruce Padron
6 years ago
I don't even know were to start. I took 3 cars to collision maxx for hail damage in may 2017. One of my cars was in the shop for 3 months. I was told to come by the next day to pick up my car it was done when I arrived my car was still not cleaned up to inspect, as I was walking up to it I could see the hood of the car was not lined up , I mean not even close. I was told this the best it will get, I told them I guess your going to have to order another hood because I will not accept this. My other two cars are still waiting for the chrome stripping to complete the service it is now been 3 half months.

  Cordelia Starnes
7 years ago
Don and Holly were great! I needed a mirror replaced and they gave me great options that worked with my budget. The part didn't take long to come in at all and they were fast with the repair. They were super friendly and courteous. I drove all the way from Arlington and I would do it again! Great service, great staff and good warranty on the parts!

  Aaron Salone
5 years ago
DO NOT BRING YOUR VEHICLE HERE!!!!!!!!This was the worst experience I ever had. I brought my truck here because I was trying to save my deductible and ended up being the worst decision EVER. The damage I had was a dent on the side of the truck bed. Nothing major. I dropped my truck off on a Tuesday and i was told it would be ready by the end of the week. I called on Friday and was told it would be ready Monday. I called on Monday and they said they haven't even touched it yet because they was waiting on a part to come in. I use my truck for work so I am now losing money on wages the longer they keep it. I was told once again it will be ready at the end of the week. I call at the end of the week and now they say they waiting on more money from my insurance and was told once insurance approves it should take a couple days. I called my insurance the same day and was told it was approved and everything was good to go. Couple days later I call Collision maxx and was told they are short staffed and they have other cars in front of my truck and are just now starting on my truck but once again it will be ready at the end of the week smh. So this makes the third time I'm told it will be ready at the end of the week and mind you I have now lost about 1500$ in wages as I have not been able use my truck. And I had to turn in my rental car because I was already paying 150$ out of pocket and didn't not want to pay any more. I call Collision maxx at the end of the week once more and was told they haven't even painted it yet and it wouldn't be ready till the following week. Finally at the end of the following week my truck was done. I picked it up and it paint does not match and the I am missing the bed liner on the new bed part. But I can't afford the time to have them fix it again so I'm just gonna have to live with it. So basically I took my truck to get fixed with the expectation it will be done in 4 days and save 250$ deductible. The reality was it took about 4 weeks and although I didn't not have to pay the 250$ deductible, I lost 2k in wages and had to pay 150$ for my car rental. Still had to bum rides around for about 2 weeks and give money for gas to friends and family. Def not worth it. Do your self a favor and just pay the deductible and take your car to caliber collision or some place like that.Side note- one girl in the office I think her name is layla was very pleasant and helpful the whole time. As for the other office girl I think is named heather was rude and and seemed like she could care less of my situation. She should take notes from Layla on customer service because her customer service was just as terrible as the paint job on my truck..

  Jinohn Marr
7 years ago
If I could give a negative 5 star rating, I would. I took my car here because I saw all the good reviews but, unfortunately, I had the opposite experience with them. First, I dropped my car off on 7/18 right after I got my inspection done. I know that my car is hard to find find part for, but does it take 3 weeks? Maybe. They told me it would be done by the middle of the week of 8/1. I call to get a status update and they say "we got the part and we are working on it, it should be done by Friday." Friday rolls around and no one calls so I stop by the shop and ask them about it. Don says "they just have to get it cleaned and detailed. Call tomorrow morning and it will be done". I call the next morning and the guy who is there has no idea what I'm talking about, he says that he was just thrown in at the shop. I tell him that I'll just wait until Monday. I call Monday morning and the lady says that the car just got up to the front and she needs to check on the balance (I was confused because the insurance paid for it). She never called me back, I had to, once again, call her. They said I could pick it up...FINALLY!!! I got to start my car and it won't start...at all. Everyone acts confused and so then some guys come out and they are like "oh, there are a lot of cars who's battery goes dead bc the cars are just sitting here. Then he tells me that they'll give me a jump and I have to go to Auto Zone down the street to get the battery fully charged. 1. They KNEW my battery was dead and no one told me 2. I left my car in their care for 3 WEEKS and they could just drive it around the block once a week so the battery wouldn't die? Seriously, you know that the battery is going to die and paying customers are not expecting to have to spend the next 1 1/2 hours at Auto Zone getting their battery charged. Then I leave get my battery looked at by Auto Zone and they say, your battery is dead but it's going to take a long time to charge. Well, I have this thing called a job and I can't spend an hour sitting at Auto Zone so I decided to drive out the charging. Now all the lights on my car is going off and the engine light is on, I call Collision Maxx and tell them, they have the stank mentality that none of this is their problem and my battery is bad. I bought a good battery 2 years ago, it's not bad...at all. Then I have to get jumped again after 30 mins of driving and after that, I can't even turn my steering wheel so, I call Collision Maxx again. And Don had the same stank mentality that none of this was their fault and I just needed to get a new battery. But, if one would think about the root of my problem, it is ALL their fault because they allowed my car's battery to die and to have a car in their care for 3 weeks they, as a car care establishment, should have known enough to drive my car around do the battery would not die. I strongly dislike this place and I would NEVER recommend it to anyone.

  Marisol Rosales
7 years ago
I was referred to Collision Maxx and I regret taking my vehicle there for extensive hail damage repairs. I dropped my vehicle of around 5 pm on 03/28/2016 and wasn't given an ETA on when my vehicle would be completed but with an insurance check in hand of almost $8,000 I assumed they would get to work soon. My insurance called me on 04/09 to let me know the shop had requested a supplement of about $700, which they had provided, and ETA of 04/13. I never received a call from Collision Maxx on any of the information my insurance provided so I waited until 04/14 to reach out to them. I received some excuses about delayed payment from insurance, which I stated was not true as I had already spoken with my insurance, and then another excuse regarding the PDR not being able to get all the dents out of my roof and doors. I'm sure Robert could tell my frustration as he stated my vehicle would be done by end of next week, 04/22. I am then informed that the rental car I am using needs to be returned by 04/21 which prompts me to call the shop on 04/18. Again, I am met with excuses about paint and special pinstripe detail work which will now cause my vehicle to not be ready for another week. If I would have known it required over a month to complete the repairs I would have gladly taken my vehicle to another shop. I am extremely disappointed in Collision Maxx due to the lack of communication, the constant excuses, and extended time it took to repair my vehicle. I would not recommend Collision Maxx to anyone.UPDATE 05/27/2016I picked up my vehicle on 05/03. I had finally received my vehicle back after 36 days. Unfortunately I took my vehicle back on 05/05 for the paint and pinstripe to be re-done. Not to mention they damaged my vehicle and returned it extremely dirty. They didn't even bother to clean the dirty fingerprints on my ceiling lining. I spoke with Don & Holly regarding my disappointment of the condition of my vehicle and was assured that everything would be addressed and corrected. I picked up my vehicle yesterday, 05/26 around 5:45 pm for the second time. To my surprise my vehicle was completely re-done. The pinstripe looks great and my car was cleaned well. There are a few places in the paint that have imperfections but after 56 days of not having a vehicle I am willing to overlook those imperfections. Don stated I could go whenever I had time to get these imperfections addressed.UPDATE 06/06/2016The paint on my vehicle's roof is cracking and looks as though it is melting off. Holly & Don both apologized and stated my vehicle would get repainted. I took my vehicle in on 06/04 for Don to look at it and he stated he would get me a rental vehicle on Monday and have my vehicle's roof repainted. I received a phone call from Mike, shop owner, who demanded I remove my Google review if I wanted him to "pay additional money out of his own pocket" to get me a rental. Mike cursed and yelled during our conversation and when I asked, "Does the quality of service and work on my vehicle rely on the removal of my Google review?" Mike insisted that I was not listening to him and that he wants the review removed if he would pay for a rental. He mentioned that the warranty covers the paint but he did not have to pay additional money for a rental. I asked why I was offered a rental by Don if this was not a possibility without the removal of my Google review. Mike said it should have told to me that the rental was depending on the removal of the review. I told Mike it did not seem as though he, as the owner, wanted me to have a good experience with his shop and that I would have to file a complaint with Better Business Bureau. He stated he could not do anything about that and asked if I was dropping off my vehicle today. Needless to say I was extremely frustrated and disappointed after this phone conversation. For the owner of Collision Maxx to tell me that my vehicle was "costing him money" or that my vehicle has been expensive to repair is just appalling and speak volumes to the level and quality of service I ve received.

  David Semonian
3 years ago
The company was great. Mike did good work and the price was great. It was quick and honest. I reccomend them for sure! I would definitely recommend them. Place is clean and paint work is excellent. Life time warranty is great if I need it thanks guys!

  Celene Balvaneda
3 years ago
During quarantine I lost my job so my car was just parked. Couldn't afford insurance. One day a pick up truck running away from a hit and go smashed into my car and yes, ran away. I really needed a job but my car wouldn't move without rubbing into the tire. I called and Holly gave me an estimate I couldn't afford since I'm out of work. All I needed was my car to move and for the damage no to be on the way. She understood my situation and made sure my car had only the necessary repaires so it would work in an affordable way. within two days I had my car back! Once I get a job will take my car back to fixed the rest of damage that I couldn't afford initially.

  Oscar Rodriguez
7 years ago
DONT TRUST! I've had my car in their for two months now! When they first towed my car in to the shop they called everyday to give me an update. At the end of the call they would ask for the insurance check. This went on for about a week. Once I handed them the check the calls stopped completely. When I would call for an update, customer service sucked! No one in that shop knew how the car was going! Got a call from an ex employee that told me my car hadn't even been touched! Don't trust these people with your money!

  Sarah Romero
7 years ago
Never again will I trust this place nor will I recommend them to anyone! Con artist , liars , and the most fraudulent people I have ever had to deal with in my life !!! My car has been in this shop for two months when I was promised only a few weeks. Don , Holley , Robert , Michael . Do not trust them please !! They have made my life a living hell!! I am pregnant and they made the stress on me a complete nightmare. They create their own Google accounts to give themselves a good score . Please do not consider them!