Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christina Ho
4 months ago
After terrible terrible experience with advance auto part store at 377 watauga TX . From service guy to manager i so mad i call this location talk mrs Roger's i take my car this location he get on my car check batery and replacement me a new no problem at all . Thank you so much. This is what customer service for .

  William Lynch
3 weeks ago
Location sells faulty, Parts and warranty them or replace them. Absolutely ridiculous. Poor customer care as well.

  Jesse
a month ago
This is where your products go when UPS requires a signature and you re not home to sign for it.

  Brandon Gonzalez
6 months ago
Markus has helped me out every time I needed assistance finding specific parts for my vehicle. Outstanding customer service!

  Jonathan Gatto
7 months ago
Katee is awesome! Knowledgeable and really goes out of the way to help her customers. Give her a raise!

  James Waronjo
a year ago
This is a great auto part store with everything you need to get your car running again. Gloria was very professional and processed my refund quickly.This is my new store after having a horrible experience at the one in Watauga through the quack manager of this store.

  Iron Eagle
3 years ago
Came to have battery ck. They came out and checked my system. And I had to get another, battery They went above and beyond. In the install. Manager was awesome.

  Thomas Byun
8 months ago
The people that work at the Haltom city location are really nice and really honest. I really enjoyed the experience of buying my brake pads from them.

  Vicky Jones
a year ago
My first time in the store. They didn't have the exact part I needed but Aaron found a hose I had to cut down but it worked perfectly. Thank you so much for your help and the great service. I'll be back!

  Jason Brown
a year ago
About done with advanced. Ordered online, got email saying it's ready took hours. Order wasn't ready. Someone had claimed to not have a few parts I ordered, which they had. Spent 30 minutes in store waiting on order.

  Colombiandude84
a month ago
manager Patrick was VERY rude and disrespectful!!!

  I Gullett
3 years ago
Good knowledgeable people.... fair prices always have great specials on oil changes and anything else your car needs...and if they don't have the part in stock they can order it for you and have it in the store from anywhere in the country within a few days or even that same day within a couple hours.... Highly recommend

  Luis Manzanarez
3 years ago
Great service and great staff members. The only bad part was an employee names Abigail she was very rude to my kid who just asked to use the restroom. He's only 7. She said I should spank him.

  Nathan Downs
a year ago
I bought a car with a Diehard battery in it. Long story short, the battery died & it was still under warranty by the sticker on the battery. Advance would not warranty the battery because I wasn't the one that bought it from them. They didn't offer to work with me or anything, just told me "no." Way to stand behind your product, Advance!

  ghoshaunt 45
3 years ago
Not only are they more expensive then any other auto part store, this last visit I was on line waiting to be attended there was just only one other customer on the store I front of the line who he was being helped by an employee I stood more then 7 minutes with no one asking me if I need help or we will be with you in just a minute. Other employees I could hear speaking on the back like if they where just having fun. I left.

  Liza Vasquez
2 years ago
The guys are not friendly at all no thank you or anything. My husband went in there to return a wrong item they gave him and ask for a tool to take something off and they gave him some old pliers that he couldn't even use. So he had to take item home just to take it off. These guys are rude. Not going back to this store even though we do buy alot of parts from them due to my husband being a mechanic.

  Jockobo
6 years ago
Pretty sure they stole my core and pocketed the money. I dropped it off tens days ago and they took it and wrote down my receipt and said the system was down and they will process it the next day. I called 5 days later and they just kept putting me on hold so I went up there and someone told me it was done. So waited another 5 days and now I accepted that I screwed up by trusting them with it. I thought it was fishy from the get go since I was never offered any kind of proof I left a core and again no proof that it was done when I went in to follow up.

  Chris R.
2 years ago
arrived 10min before closing and asked for help, they said ,"sure wait outside we will be right there."30min after closing the guys came out and locked up the store and ignored me until I asked if they were going to help.told me to come back tomorrow when they are open, words were exchanged and they called the police on me. So sad.Sold me a bad battery and would not want to exchange it before they closed the store.

  Roheena Mehvesh
8 months ago
Helpful staff. Found what I was looking for and didn t had to wait.

  Philip Roller
3 years ago
Asked for help with products, lady at front paged her top guy. I continued to look at products and observed the guy who had been paged just wandering around in the back .. after 10 or so minutes I saw I was not going to get the help so I just guessed at what I needed, paid and left..for good!!! How rude...

  Carlos Hernandez
4 years ago
Abigail the manager must be the rudest person I've ever encountered in retail. I ordered a part went to pick it up and not only did she insult my intelligence she wouldn't sell me the part I went to pick up claiming different part numbers .Dorman only makes one part for that I'm well aware of it as I buy these all the time but it's a scam the company's play where they mark up one higher than another the lady was so rude to me and demeaning and cancelled my order that's why these stores are closing rude customer service I'll never be back can't wait till y'all close

  Jared
3 years ago
I am not impressed with management at this location. The manager (I believe his name was Patrick) has absolutely no people skills or communication skills. I bought a air pump at another location that had a lifetime warranty and it died on the first use. I went in to exchange it and the manager refused. The pump was purchased within 1 year. I will take my business to Oriellys and Autozone. I also witnessed another worker I believe by the name of manuel get confronted by another women worker and she told him you forgot to install these battery terminal corrosion rings that we charged the customer for(he just installed their battery) and he said "oh well", then she said no we need to refund the customer(after the customer left). She should be the manager of the store because she seems like the only honest sales professional at the store.

  Seth Webster (freshyseth)
6 years ago
Everytime Auto Zone doesn't have what I need Advance Auto Parts does. Today was my first major purchase there and the Manager saw I was a Speed Perks member (I joined once in a small purchase). He suggested I see if I had any coupons. I checked and there was a 20% off coupon for online orders only. So, he suggested I purchase the items online with an in store pickup. The order showed up in just a few minutes. Great service!

  Beverly Smith
3 years ago
The guys working were very friendly and nice. Not too fond of the heavy tinting on their windows. It's hard to tell after dark if open or not.

  Dickie Seeders
a year ago
I went here because my regular place discontinued the part I was after. They didn't have it but the staff tried there best to help me find it. Thanks guys

  Jazzmin Byler
2 years ago
Ms. Cindy helped me out and had very good customer service! I appreciate the extra time she put in to help me look at different products.

  Cliff Young
2 years ago
Once inside I was greeted by "Jesus".He so extremely professional. He helped me get the battery that was best for my vehicle.

  Globe Trotter
6 years ago
always helpful, unless you don't have a receipt then your screwed even though they can see your purchases they still give a hard time. other than that they are helpful.

  Vidal Sessums
a year ago
Do not buy from here! Especially if you get the wrong part or tool from them. They will not do a return! Lost a customer for life!

  Maurice Orduna
3 years ago
MO and Fernando were so helpful Saturday night. They have excellent customer service skills and auto parts knowledge. Give those 2 guys a raise.