Sprinter Grapevine Service
3 (2)
1300 Texan Trail, Grapevine, TX 76051
(972) 992-0814
mbgrapevine.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
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omar othman
2 months ago
Title: Extremely Dissatisfied with the Service at Mercedes grapevineI am writing this review to express my deep disappointment with the service I have received at Mercedes grapevine. I brought my Sprinter van to their facility three weeks ago, and to my utter dismay, absolutely nothing has been done to address the factory defect I reported.To make matters worse, I have an extended warranty that should cover the necessary repairs. However, despite the clear evidence of a manufacturing flaw, the dealership is continuously declining to carry out the repairs. This level of disregard for customer satisfaction and refusal to honor warranty agreements is simply unacceptable.The lack of progress in fixing my vehicle over the course of three weeks is not only frustrating but also incredibly inconvenient. I rely on my Sprinter for my daily business operations, and this extended delay has had a significant negative impact on my ability to serve my customers effectively.Moreover, the lack of communication from the dealership has been equally frustrating. I have made numerous attempts to reach out to their team, but have received no updates or information regarding the status of my vehicle. It is disheartening to see such a lack of transparency and accountability from a dealership that claims to prioritize customer service.I expected better from Mercedes grapevine, especially considering their reputation and the fact that I entrusted them with the care of my vehicle. However, their actions have left me feeling deceived and taken advantage of as a customer.I urge anyone considering using Mercedes grapevine for their automotive needs to think twice before doing so. The lack of professionalism, refusal to honor warranty agreements, and the extended delay in addressing factory defects are all indicative of a company that fails to prioritize its customers' satisfaction and well-being.I sincerely hope that this review serves as a warning to others and prompts Mercedes grapevine to reevaluate their customer service practices.