Park Place Lexus Grapevine Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Martin Davidovich
2 weeks ago
Fantastic experience , from a first phone call through fully automated estimating , recommended repairs services etcHad a pleasure to work with Fred , Greg and EdgarVery professional ! Wouldn t have my car serviced anywhere else!

  Bruce Bury
4 months ago
Just had my car serviced here, as I have for the last 30 years, and have been pleased and impressed once again with the organization and honesty of the work done here with Fred Guiette. This Assistant Service Mgr., as so many before him, was a joy to work with. He and this service center is the reason I continue to return here after so many years.

  Ashley Fuller
a month ago
I love working with PPLG. They pickup my car, leave me a loaner, service my car, and then bring it back.. nothing better! Service is incredible.

  Avanti S
2 months ago
Brian Safianow helped me with the purchase of my new vehicle. He is very knowledgable and very genunine with his recommendations. Thank you Brian for your assistance and making the whole process smooth for us.

  Taylor Rush
4 months ago
I took my Lexus RX 350 in for my first maintenance and he made sure everything was done and resolved my issues with my dashboard coming apart and my cooling seats not working. If you need a good service person I recommend Fred.

  Nadder Alkhersam
2 weeks ago
I ve been going to this dealer with my dad sense I can remember. One of the best dealers in DFW and the nicest people. The service department goes above and beyond.

  JD
2 years ago
In an age where consumer choice is infinite - you can buy any model of car with limitless options, the only thing left for noteworthy excellence is true CUSTOMER SERVICE.Park place is unlike any other car dealership in the quality of care, service and business.I recently bought my 3rd vehicle in the past 10 years from Park Place- but this was my first time buying an older used car for a daily driver.I arranged my purchase from out of town based on my past experiences with Park Place Volvo and Park Place Mercedes hoping/believing I could trust their quality and inspection without headache.I encountered some issues with my purchase after leaving the dealer and Nathan in service took extraordinary care of us to make sure we had our vehicle and felt safe.If you value time, trust, integrity there is no other place to purchase a vehicle from.

  Lauren Pham
3 weeks ago
Came in to get my windshield repaired. Had an issue with another service rep and got reassigned to Juan and he took care of everything! Will be requesting him again for any future service appointments.

  Penny Aydelott
a month ago
Park Place Lexus has courteous staff, work is done quickly efficiently!I have been going here for several years.

  dan tes
7 months ago
We bought a new 2018 Lexus IS300 from park place for our daughter and start having a brake problem a year and half later , took it to Park Place Grapevine Lexus the problem still not resolved up to now. we've been to Lexus at least seven times for the same issue, at one time service adviser gave us an excuse that the issue came from our driving and charge us and service the break, two week past the problem still there. we escalate our problem and tried to contact the service mgr. he was not available and we left a message on 9/1/2023 to call us back never did. we called again 9/8/2023 talked to service coordinator explained our problem and she said service mgr. ABe or Travis will call you back went to voice mail and left a message no surprise no body returned our call. If their business is selling new cars not service it's a shame . We know Lexus are very good cars which does not need a lot of maintenance, the reason we kept going there because our new car sales people were great. We wish somebody shared their bad experience about Park Place Lexus Grapevine service department .

  Tim Erichson
6 months ago
First, I will note that I have bought 4 Lexus vehicles at Park Place over 20 years and have had all my services performed at the Grapevine location despite the higher prices. I was a dedicated Park Place customer and touted the great service to my family and friends.I recently brought in my RX350 for maintenance (100k). It is supposed to include Replace engine oil and oil filter, Rotate tires and Replace engine coolant. In addition, my TPMS monitor light was on despite me checking the tires for proper pressure.After the inspection , I was notified that my front tires were 4 and rear were 7 and a recommendation was to replace the front 2 tires. I declined as the 7 would be in front for the FWD and I d replace all 4 at the next service interval. No mention of the TPMS.After paying for the services supposedly performed, I returned home and noticed that TPMS was still on and again no mention was made despite the promise of inspection of an important safety feature. In addition, I looked at the tires and noticed that the 4 were still in front. Ie, the rotation never happened.I was concerned as I paid for and specifically expected the rotation that did not occur.I responded to both the follow up agent and service manager's emails asking for feedback (and of course a good survey response) to inform them both that the tires were not rotated as expected/paid for. The agent responded she would pass along to her manager . No response from service manager (it's been a week)I was expecting some type of quick response to make it right. Mistakes happen, but responsiveness makes the difference. Now I m concerned whether the oil was really changed? Was the coolant really changed? Or does Park Place Grapevine perpetrate fraud on customers? Was it because I didn t buy the tires? Is it because my car is a 2014 CPO and not a new one? I don t know any of this other than I paid for a service not performed and got no response when I notified your team. The trust is lost.Needless to say, this is a total and complete failure in customer service. I have no trust that Park Place does what it says and possibly steals people money for services not performed.I will now become a Sewell customer going forward and share my experience to hopefully help others avoid your fraudulent business practices and lack of prompt corrective response.I m amazed that Park Place (used) to tout their Malcolm Baldridge awards for quality and service. MY how far Park Place has fallen. I guess business is so good it doesn t matter. Free coffee/soda is not enough.Services: Tires, Oil change

  Julie West
2 months ago
We bought our Lexus Hybrid here and the service was amazing! We are happy with our purchase.

  JoAnn Parks
11 months ago
Always a great experience! Everyone at Park Place is focused on providing great customer service from the moment you drive onto their property to when you leave. It's the little things they pay attention to that makes a big difference. I love going there!

  Janet Pittman
9 months ago
What a terrific car-buying experience! Sales Rep Sean Musser was incredibly helpful. There were great options available, and I especially appreciated the four pre-paid service visits.

  Steve Gorey
a year ago
I have been a customer of Park Place Lexus of Grapevine for almost 30 years and have never been disappointed in either thesales or service departments. Yesterday I had the 30,000-mile check performed on my LS-500 and from the immaculate loan car to the follow up text and calls it could not have gone better.Thank you to Fred Guiette (Assistant Service Manager) for thethe timely follow up.Steve Gorey

  Kenneth Howard
a year ago
We purchased a car from Daryl Livingston. He was AWESOME!! He answered all our questions, was not pushy, and was so kind. We would definitely recommend him to others that are looking for a Lexus!

  Chuck Carlton
a year ago
We brought our Lexus in for service recently and we were amazed at the treatment we received. Fred Guiette made us feel welcomed. He went above and beyond to make sure he serviced our vehicle and make us comfortable while we waited. He and his team completed our service ahead of schedule and personally walked us through everything to make sure we were pleased. We look forward to working with him for the life our vehicle.Services: Wheel alignment, Oil change

  Jeanette Goodrich
2 years ago
Went it for service today to get mostly routine maintenance done and also have my tire pressure light checked. I knew the tires were full but the light wouldn't go out. I told my service advisor, Fred, what was going on and he told me right up front what it was and ballpark how much it was going to cost - before they ever even took it back! That saved me $179 diagnostic fee and us having to have an awkward conversation later. I sincerely appreciate that so much and find that this is a very RARE quality in a service advisor. Thank you very much, Fred! this made me a very happy (again) customer.

  Erin Park
a year ago
I rarely give 5 stars especially car dealerships.My service advisor Matthew H. Is very responsible, answer all my questions right away and update the status on repairs also, my technician was Jeff (I believe) fixed rattle speaker cover and steering wheel squeaks. I had to return to a dealership right away since my steering wheel was not in center but overall A- experience since fixed all the issues.Ps. hopefully Park place will provide seat covers for mechanics I found out some stains on my seats (white interior problem)but easily wiped off.

  GMG
a year ago
WOW! If you need top quality customer service, please ask for Mr. Delano(Assistant Service Manager) because he made the process easy, simple and efficient. Thank you Park Place for having great amenities and staff!

  Michael N
a year ago
Scheduled an appointment for an oil change. Showed up a bit early and was told the wait time was 4 hours, that all loaner vehicles were loaned out to earlier customers, including walk-ins, and that I should should have scheduled an earlier appointment if I wanted a loaner. I was also told by the service advisor that if I didn't like their service that I should try Park Place Plano.

  Kelly Davis-Mowles
a year ago
I have used Lexus Park Place Grapevine service for my last 3 Lexus vehicles and I have to tell you , I could not be more satisfied or impressed with their customer service and attention to detail than I am right now. A shout out to Fred who is my current service go to guy, he is the best! You will love Fred and Park Place Lexus of Grapevine, I promise you!

  Myo Kywe
4 months ago
Knowledgable and friendly associates and very nice clean environment.

  Chad BOWER
10 months ago
First time going here. These guys were top notched. After previous horrible experiences at other Lexus dealerships in Illinois I wasn't expecting much but these guys delivered excellent service.

  Marcus Cleveland
8 months ago
Not so impressed with the service ( oil change ). Dropped of at 8.30 went back5 hrs later still not ready. They did bring it to me the next day with gas.

  Bobby C TEXAS
a year ago
We have always serviced our Lexus at Park Place Lexus in Grapevine. Our service advisor Hayden is always helpful and the work always done right. I recommend Hayden and the entire Lexus team both sales and service.Services: Air & cabin filter replacement, Body & Trim, Brakes, Brake service & repair, Battery, Oil changeServices: Air & cabin filter replacement, Body & Trim, Brakes, Brake service & repair, Battery, Oil change

  shoaib khalil
a year ago
Shaun is an asset to park place ! He was helpful ! Very informative and honest ! After seeing many car dealers I donot hesitate a bit to go to park place for your car needs ! I am very satified with pricing ! Upfront disclosure and assistance that they provide ! Thumbs up to Shaun ! Thank you

  Mark Stefanik
4 months ago
This is how service should be! Beats the hell out of my Porsche dealership.

  Mistalorio
2 years ago
Hands down great service and quality cars.

  Ashley Vandam
a year ago
Just purchased a new gx460 from Sean Afrouzi at Parkplace Grapevine. The experience was amazing. We were well taken care of!Would suggest working with him!