O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Erica Swett
2 months ago
I had what I thought was a car battery issue 2 days ago. I called the Grapevine store and spoke with Brandon. He was very helpful; he told me to bring the car down and that he d test it for me. I went to the store and upon arrival Brandon greeted me, he was so very friendly and personable! We went out to my car and he tested my battery; he confirmed that the battery was low and needed replacing; we went back inside the stor and he checked the system and found out ithat the battery was covered under warranty! Brandon performed the warranty exchange and on we went out into the dark and he took out my old battery and put the new one in with a smile! What great service! People like Brandon are a difference-maker when it comes to service! He went above and beyond! And I m a big believer of providing feedback when it s due! Well done Brandon! And O Reilly Grapevine you ve got a solid partner in Brandon to represent your business to the local community! Cheers!

  Robert Wallace
a month ago
I had a flat tire on my brand new jeep in the parking lot of this Grapevine store. I was not familiar with the scissor jack I had , on how to use it. Ali the night manager saved me by showing me how to use the jack & provided expert knowledge on changing my tire. He led me safely step by step on putting the spare tire on and getting me back on the road. Ali saved my life this night from danger and being overcharged by a tow truck.Thank You Ali from O' Reillys in Grapevine, Texas!!!

  Hannah Derbyshire
3 months ago
Greg helped me out so much with getting my car parts and even was kind enough to give me the numbers to places that could fix my car. He talks super sweet and has great car knowledge. Speaking to him turned my stressful day trying to fix my car, into a great day feeling stress free.

  Dennis Hester
a month ago
Had an engine light on my 2016 Canyon..stopped by O Reilly s and they read the codes, confirmed the problem was ok to drive with and printed out the parts needed to repair. Once I got the replacement part it took me about 15 min to make the change and now the light is out!

  Theron Doig
a week ago
They have many parts for cars.I wish I knew the name of whoever I spoke to. He was a delightful chap.

  Gregory Zielinski
3 months ago
Really great customer service. Helped me out with a battery issue I mentioned during checkout without any hesitation, I really appreciated the help.

  Kaelyn Faria
4 months ago
My engine light was on so I came here for help and they were able to diagnose the issue and give me the simple solution!! Huge thank you to Joel for helping out so much!

  Mark Patterson
5 months ago
Says FREE headlight low beam installation on website. Went in and they said they could not do mine because it was too labor intensive . Yikes.

  Jamie E.
7 months ago
My battery died today in the 100 plus degree heat. My battery also died 45 minutes before I needed to pick up my children from school. I called Interstate All Battery Center and they were not willing to help me. I drove to Classic Chevrolet and they told me that I would have to wait at least 2 hours for my car to be serviced. Not an option. My gut told me to drive to O Reilly Auto Parts and that is where I met Joel. Joel was absolutely AMAZING! He and I walked out to my car, he confirmed the battery was definitely dead, and he stood out there in the blazing heat and changed my battery for me so I could pick up my kids on time. Joel went above and beyond. I will forever be grateful to him and I will DEFINITELY visit O Reilly s FIRST for any of my future automotive needs. Joel YOU ROCK!

  Jordan Wilson
11 months ago
Just want to say, I received the best customer service ever at grapevine O'Reilly location. Had to replace a wiper blade. The representative Johnathan was so helpful in finding the part and even installed the wiper for me. I was treated with kindness and respect. Johnathan I'm so grateful for you. Thanks for the wonderful service. Will be back soon!

  Jim Stergeos
7 months ago
Friendly and very knowledgeable. Found the exact part I needed that the Ford dealership didn t have and ordered it for me. The price was $123.00 less than the dealership quoted me. Nathan was extremely courteous and knowledgeable.

  John Remelius
a year ago
Great experience. I had a battery under warranty and dropped it off. After trying to charge the battery it had a dead cell. I called to see if it was ready when I learned this information. Nate, was able to look up my purchase online and replace the battery free of charge. It was ready for pickup when I got there and no wait time. Great customer support and good business.

  Julie Woods
a year ago
I called late on Saturday about my battery and Jonathan answered my questions and was very polite. When I got there Jonathan helped me with my battery and found out all I needed was the battery to be tightened. He took his time to help me out and I really appreciate that! Thank you so much Jonathan, above and beyond service!

  Samantha Kinnebrew
6 months ago
Joel was the best at replacing my lights! And he did it with a smile!!! Appreciate how helpful everyone was!

  Lissa 9
8 months ago
Thank you, James, for coming out from behind the busy counter to help me replace my daughters tail light . I've never been to this location and received less than 5 star service, and today was no different. It's always a pleasant task coming here . I've always received great experienced service . And in this heat. You rock, sir .

  Mandy Blackstock
a year ago
Went in with my friend so she could get a battery and was assisted by Orlandis. What an AWESOME experience. He was kind, courteous, knowledgeable and extremely helpful. It was so refreshing to be helped by this young college kid. His parents should be super proud of the gentleman they have raised. I recommend you ask for him when you go in!!

  Matt Bishop
2 years ago
I gots to get me sum fixa- flat so I can maneuver haphazardly on the boulevard of life and the motorway of tragedy. Keep an eye out for me, the handsome lad in the luxurious Lincoln Town Car. You must yield to me and my motorcade.

  Rob Pr
a year ago
Prices on the shelf do not match the checkout prices. Picked up a detailing product at $15 and the checkout prices was $23. Questioned the cashier, went to the shelf and the price was wrong. Picked up another comparable item and it was listed at $5.98 but wrang up at $21. This place is actively ripping off its customers. Shop at your own risk.

  Leon Broom
a month ago
Marisa was very knowledgeable of parts I needed.

  Bridget Renee
a year ago
Wouldn t even give 1 star. We went there to ask if they could help my mom replace a light bulb and they simply said, we can t because we can t be held responsible . We then went to Auto Zone and they were glad to help us. We will not go back to O Rileys due to their poor customer service.

  Amber Walker
2 years ago
I went to this location on a Saturday afternoon in need of a battery replacement. There were 3 employees ready to assist as there was only 1-2 customers in the store who were being helped out already. I ask if they would replace my battery if I bought a new one from them and the gentleman said yeah what kind of vehicle do you have. I told him and he said oh yeah I ve got batteries for that no problem. We walk out to my vehicle and pop the hood and since there is one metal bar above the battery that has to be removed he says he can t do it. He said his manager wouldn t let him because it would take more than 40 minutes. He said he could sell me a battery though. No thanks. I ran it up to the Walmart service center and they changed it in less than 10 minutes.

  Ryan James
a year ago
I don't remember the name of the individual working there, but they were very helpful with replacing my windshield wiper blades and knowledgeable about a tail light. Could not have asked for better service

  Nathaniel Norman
4 years ago
So far I'm very happy with these guys. They've been very helpful. I'm pretty much an amateur, trying to get my neglected Jeep running. I'm not a dummy, but I'm not automotive expert. I get the feeling that they're there to help. And I get no feeling of being looked down upon or dismissed. I feel comfortable talking to these guys and asking questions. And I feel like the advice I'm getting is pretty good.

  J J
a year ago
My car actually broke down in their parking lot the Luis and Byron were super nice and helpful while I waited on my tow truck and made stressful situation into calm one with their kindness

  Walter Gaman
9 months ago
My battery was caked in acid and the very polite young man got extra battery cleaner and in this heat cleaned it up replace d itFantastic job!!!

  Jake Booher
3 years ago
I went in to buy a replacement brake light on 10-23-2020, the guy helping me was very rude. I was trying to explain the item I needed, but the guy would sigh loudly every time he had to go grab another light to compare it to mine. He could obviously tell I didn t know exactly what I was looking for, but I did end up getting a picture of the bulb I needed so that helped. He was very rude and sounded annoyed throughout the entire time. Once I paid, he said good luck with that very sarcastically once I turned around. I didn t catch his name as it was not visible on his shirt, but he was a middle aged bald man and was rather fat.

  Shunn Tate
2 years ago
No doubt they are friendly. I will never take the chance in going here again. Not prepared to do business. So basically they turned my business down because they said they have not made enough money. Are you serious $40 out of $100. Why open the doors. So you expect me to go out of my way to find change and was really rude about. Nothing to offer for their short comings and wasting my time. Pist off. I will never come to this establishment again. Poor management if you don't have the necessary tools to conduct good business. This is O'Reilly come on now.

  Jamie Cicco
2 years ago
Unfortunately, no one knows typically knows when their car battery is going to die. Mine chose to do so before a 12-hour shift. My husband was home to jump me, and I got to work okay. However, I checked mid-shift and it was dead again. My husband met me after work to jump me again and follow me to O'Reilly's. I was thrilled to see they were opened until 10pm - especially when I had another 12 hour shift the following day.The purchase process was simple...however, when we asked for them to install it (which is advertised that they do), the response was "In the dark?" This should have been our clue to stop the employee from going any further. After 40 minutes of fumbling with random tools that the employee kept grabbing from his personal vehicle, we were told that the battery that has to be dealer installed. My vehicle is a 2017 Jeep - so I don't believe it...but even if that were true. Why weren't we informed at purchase? We got our money back, but my Jeep needed jumped AGAIN to get home. It took awhile to get it started, and I thought I was going to have to leave it to be towed. When it was finally startedand we could leave this miserable experience behind, the uninformed employee said "maybe it's the alternator?"We will never go to another O'Reilly's after this experience. If your night staff doesn't know how to install batteries, just TELL the customers. We wasted an hour and added to an already very long day.

  Manifesting Life
a year ago
Went in for some simple help was met by a man that could have been helpful but decided he rather be worthless. We turned around and walked right out it was one of those spots where you say it's just not worth doing buisness with this bald angry man.Update there is an autzone around the corner just go there.

  Delana B
2 years ago
I am blown away at the customer service and will ALWAYS shop at this store. The assistant manager, Timothy is amazing. His honesty and dedication is unprecedented! Thank you Timothy for going above and beyond to help me!