Mercedes-Benz of Grapevine Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Briana Montanez
a week ago
Recently, I had the pleasure of purchasing a Mercedes from a local dealership. I must say, Ron, who also goes by the name Ronald, was an absolute angel to work with. He was incredibly helpful and understanding throughout the entire process, making it the most seamless and efficient car buying process I've ever experienced. With his guidance, I was able to find my dream car without any hassle or stress. I cannot thank Ron enough for his exceptional service, and it is with great pleasure that I give him a well-deserved 5-star rating.

  Natasha Gambhir
3 days ago
Had an incredible experience with Mercedes-Benz of Grapevine. This was 100% because of Basel Abbas who was kind and knowledgeable. This was huge for me as I am buying my very first luxury car. Basel made this such a special moment for me. I absolutely love my car and felt very comfortable with the purchasing process.

  Abigail Buliga
a month ago
I had a wonderful experience at Mercedes-Benz Grapevine. I was assisted by Davius Blackshire who was very helpful from the very beginning. I came in wanting to look at a GLA but he was able to show me more options within my price range and I actually fell in love with a GLB. He took the time to sit with me and run through the whole process of what it looks like to buy a car and to individualize all the options to best fit what I preferred. I was also assisted by Paul who was a great help and took time to explain the different types of warranties. Overall I had a wonderful experience at this dealership and everyone here was kind and respectful and wanted to help me in the best way possible. I felt cared for, appreciated as a customer and welcomed. Thank you.

  Joy Hall
3 months ago
I can t say enough about my experience. Mercedes customer service is just as consistent as every car made, with the customer in mind!Avondale does set apart the experience - we had the pleasure of working with John, and he s such an awesome genuine spirited person. Our experience with John never felt like a sales man experience. He effectively listened, accurately assessed our personality and life stage, and matched our characteristics to the performance and options of the vehicle. He certainly had our best interest with our desires in mind! Now that is an unforgettable experience! John, educated us on Mercedes and every option of the vehicle. His expertise is unmatched - you would have thought he was Mr. Mercedes himself!Paul, another genuine spirit, and expert partnered with John to top off our experience to ensure we had the coverage, and financing that best fit our needs. When something is meant to be you ll end up in the right place with the right people! Thank you, John, Paul, and Avondale Mercedes!

  Denisse Soto
a month ago
We went in to service our car and ended up trading my GLA for a GLE AMG. Laila took care of our GLA service and was very organized, professional and on point. She went above and beyond. Casey and Kevin (the manager) were great at working with us on the GLE. They were very patient and transparent in the transaction. We appreciate the time they took to be able to work out a deal with us. We had a great experience overall!

  Raj Dhekar
a week ago
I recently had the pleasure of visiting Mercedes Benz of Grapevine, and I must say, the experience exceeded my expectations. From the moment I walked in, the staff greeted me warmly with genuine smiles, setting a welcoming tone. Unlike other dealerships, there was no sense of pushiness or obnoxious sales tactics; instead, the staff was incredibly friendly and approachable. What impressed me the most was their level of knowledge and expertise. They patiently answered all my questions, guiding me through the options with confidence and clarity. It s rare to find such a combination of professionalism and friendliness in a car dealership, but Mercedes Benz of Grapevine has mastered it. I left feeling not only satisfied with my purchase but also grateful for the exceptional service. Highly recommended and ask for Scott.

  Meet Parikh
3 months ago
I had a great experience buying my first Mercedes at Grapevine location. Tom was exceptional in customer service and worked diligently to find the best deal for me. His knowledge, patience, and transparent approach made my car-buying experience smooth and enjoyable. Highly recommend him!

  feza buyukdura
5 days ago
I purchased a new 2024 S580E plug in hybrid from them. The overall experience was great. I only had to deal with Casey Nolan from start to end, including financing, etc., and was not switched from one department to another. Casey was courteous, professional and super helpful during the process and with full transparency suggested different ways to structure the purchase/Lease that will fit my needs. He was not pushy at all including related to additional extra options, etc. He stayed late in the evening, after everyone else was gone, and went over every detail/functionality on the car with us and made sure that we were comfortable with every feature/button. He also texted a few YouTube links for additional details/reminders. After the purchase, the next morning (today), I realized that the EV charger that came with the car did not meet the charging duration specs on their website, and I sent an email. He immediately followed up with a call and later confirmed today they are sending me an upgraded faster charger for free.I would say, one of the best car purchasing experience I had. Highly recommend the company and Casey.

  Miles Furlong
a month ago
My first experience with MB Grapevine and likely my last. Needed what turned out to be a new ignition switch on my CL55 AMG, however MB does not have the part available currently. I was assured it would be in within a few weeks. A few weeks came and went, with little communication about the status of the part, all the while, as it turns out, the ignition was left on when the car was put in the lot, so the battery was stone dead fairly quickly. As a result of this the door could not properly be closed, so the car sat outside, uncovered, in the weather, for about 6 weeks, with the door improperly closed, picture included. I am understanding of issues with part availability, as it is a 20 year old car, despite this ignition switch being used in virtually every MB product produced around that time, so MB themselves dropped the ball on the part. I am less understanding about my car being treated poorly, a car which normally resides in a garage, and is fastidiously maintained.

  Cliff Klevans
4 months ago
I recently had the pleasure of visiting the Mercedes dealership in Grapevine, and I must say that it was an outstanding experience from start to finish. The level of professionalism, knowledge, and efficiency displayed by the staff was truly commendable.Upon entering the dealership, I was immediately greeted by friendly and attentive staff members who made me feel welcome. Their expertise and in-depth knowledge about the Mercedes brand were evident as they patiently answered all of my questions and provided valuable information about the various models and features.The fast service at the dealership was truly impressive. The staff ensured that my visit was streamlined and efficient, saving me valuable time. From the moment I arrived until the completion of the purchase process, every step was carried out promptly and smoothly.The dealership's team went above and beyond to meet my expectations. They understood my needs and preferences, guiding me towards the perfect vehicle that suited my requirements. Their professionalism and dedication to customer satisfaction were apparent throughout the entire process.Moreover, the dealership's facilities were top-notch. The showroom was immaculate, showcasing the latest Mercedes models in an appealing and well-organized manner. The overall ambiance was welcoming and luxurious, enhancing the overall experience.In conclusion, the Mercedes dealership in Grapevine has set the bar high when it comes to providing exceptional service and knowledge. The friendly and professional staff, along with their fast and efficient service, made my visit truly enjoyable. I highly recommend this dealership to anyone in search of a Mercedes vehicle. They will undoubtedly exceed your expectations.

  TJ
3 weeks ago
David Guerra in the Pre Owned department is SUPER helpful. He made sure the process of trading my car was fast and worked out all the things that I wanted done. Great customer service!

  BellaTorresBruh
6 months ago
Always love coming here even if it is to drop off my car for service. Always a ton of friendly people, my car service advisor Larry is great. I bought my car from Joe and love talking to other members of their team. They always have a great selection of cars to pick from!

  Angela S
4 months ago
Love getting our vehicles here! They Always take great care of us and it s so easy. Ask for Alejandro, he s great! And Jacob showed me how to work all the new features. Great Service

  Joseph Giuffreda
2 months ago
My salesman Doug Prince was exceptional!Very professional and knowledgeable. It was an easy buying experience. Jacob spent more than an hour with us teaching us the cars technology. He is extraordinarily customer focused. Andrew in the service department is also amazing. A great team and a wonderful experience. Thank you!

  John Seigler
a month ago
This was the best and easiest car buying experience. There was no haggling and they gave me more for my trade than I expected without me having to say anything or ask. Great dealership!!!!!!

  Arzina Ali
a year ago
This is a very well organized and professional dealership. Made an appointment 2 weeks ago for a service appointment for my vehicle. Brought my car in this past weekend - was placed in a loaner and was provided with all the information I needed to know about my vehicle. Randy at check in, Armando at check out, the loaner car and drive up staff in the service department provided excellent customer service. I was kept informed about my vehicles status and text messages with updates on invoices. It was my first experience and glad to say this won t be my last. Would definitely recommend and can t wait to be back already.

  Cassie Reid
4 days ago
I always have a great experience! Thankful for an honest sales person in Austin. Also worked with James who was quite kind. If you want excellent customer service and phenomenal vehicles, look no further.

  Oby Erokwu
a week ago
I am very happy the way the sales Manager worked along with me to get me the car I wanted. It is a perfect car for what I want it for. He is a good and experienced sales man with some patience.

  ryan buck
3 months ago
Better hope you don't get a lemon, otherwise you will be the one paying. Bought a brand new sprinter and first week had issues with the power door. Really frustrating for an 80k luxury car that's supposed to be reliable. Took it in they replaced a part and sent it home. Same week got it back same issue, ended up taking it in 5 times and still having the problem. Came in to see if they would just take the car back cause I was done dealing with it and the guy said we can offer you 64k best offer. Even though there are older models with more miles and less features going for 78k. So instead of making it right they just tried to make more money off of it. The guy even said that I'm just passing on my problem to someone else since I just wanted to give it back instead of dealing with this issue.This was my first and last experience with a Mercedes. I know not everyone reads reviews or discounts the experience but all I know is that they did NOT take care of me. They will probably respond to this review with I am being unreasonable or that they tried to go above and beyond for me and I was stubborn or something, but all I know is that I've had better cars and service from Ford and that was not what I was expecting from a company like Mercedes

  Julie Tennant
6 days ago
Friendly and easy to deal with. We were very impressed by Peyton, he is very knowledgeable of his inventory. Easiest and best car deal I've ever had!

  Akilah Simmons
a week ago
Very impressed with the staff at Mercedes Benz of Grapevine. Every individual I encountered was polite, attentive, personable, and patient. My buying experience was literally seamless, I would definitely refer friends and family!!!

  omar othman
a week ago
Title: Extremely Dissatisfied with the Service at Mercedes grapevineI am writing this review to express my deep disappointment with the service I have received at Mercedes grapevine. I brought my Sprinter van to their facility three weeks ago, and to my utter dismay, absolutely nothing has been done to address the factory defect I reported.To make matters worse, I have an extended warranty that should cover the necessary repairs. However, despite the clear evidence of a manufacturing flaw, the dealership is continuously declining to carry out the repairs. This level of disregard for customer satisfaction and refusal to honor warranty agreements is simply unacceptable.The lack of progress in fixing my vehicle over the course of three weeks is not only frustrating but also incredibly inconvenient. I rely on my Sprinter for my daily business operations, and this extended delay has had a significant negative impact on my ability to serve my customers effectively.Moreover, the lack of communication from the dealership has been equally frustrating. I have made numerous attempts to reach out to their team, but have received no updates or information regarding the status of my vehicle. It is disheartening to see such a lack of transparency and accountability from a dealership that claims to prioritize customer service.I expected better from Mercedes grapevine, especially considering their reputation and the fact that I entrusted them with the care of my vehicle. However, their actions have left me feeling deceived and taken advantage of as a customer.I urge anyone considering using Mercedes grapevine for their automotive needs to think twice before doing so. The lack of professionalism, refusal to honor warranty agreements, and the extended delay in addressing factory defects are all indicative of a company that fails to prioritize its customers' satisfaction and well-being.I sincerely hope that this review serves as a warning to others and prompts Mercedes grapevine to reevaluate their customer service practices.No modifications was done to vehicle everything is factory !!and warranty was purchased straight through Mercedes Benz dealer of Plano !

  Lauren Snodgrass
3 months ago
Our car buying experience at Mercedes-Benz of Grapevine was, by far, the best we ve ever had! Our sales rep, Basel Abbas, went above and beyond to ensure we got the car we really wanted. He was very friendly, quick to respond, honest, and fair. We were buying from out-of-state, and he ensured that we had all of the information we needed. When we arrived to pick up the vehicle, he made us feel welcome and special, even though we were buying a used vehicle (not a Mercedes). He took time to visit with us, show us around the dealership, and ensure we were comfortable during our wait. I would highly recommend doing business with this dealership, and Mr. Abbas. I would also like to give a shout out to his assistant, Becca. She was helpful and quick to respond.

  J. Brown
3 weeks ago
I just picked up my second Mercedes from MB Grapevine. Payton and the sales team have always made it an easy experience. I found a new vehicle on the website Monday, it was ready to go and picked up on Saturday. Service is just as great, Larry makes sure the appointments are convenient for me, has a loan car or ride waiting and my vehicles get what they need and are done right on time.

  kirk pruitt
a month ago
By far, the best car buying experience I've ever had. David Guerra was such a pleasure to work with! Thank you!Perfect transaction. 10/10 highly recommended.

  Shane Wood
a week ago
This is the 4th car we have purchased through Charles Lane at Mercedes Grapevine. Excellent customers service, highly recommend.

  mike siegel
4 months ago
Exceptional Service and Efficiency by Stanley at Mercedes-Benz, GrapevineI recently had the pleasure of visiting Mercedes-Benz in Grapevine for a last-minute car inspection, and I must commend Stanley for his outstanding service. Despite my tardy arrival and the potential for a hectic schedule, Stanley accommodated me with a level of professionalism and efficiency that went beyond my expectations.From the moment I arrived, Stanley's approachable and can-do attitude made a significant impression. He seamlessly integrated my urgent request into their busy schedule, ensuring that I didn't have to compromise on my work commitments. His ability to manage time effectively and prioritize customer needs is commendable.The entire process took about an hour, which was surprisingly swift considering my late request. This swift turnaround time not only reflects Stanley's dedication but also the high standards of operational efficiency upheld at this dealership.In a world where customer service often falls short, Stanley's attention to detail and customer-centric approach was refreshing. It's clear that he values the time and needs of his clients, and his efforts greatly contributed to my positive experience at Mercedes-Benz, Grapevine.I would highly recommend Stanley and the team at Mercedes-Benz in Grapevine for their exceptional service standards and commitment to customer satisfaction. It's professionals like Stanley who enhance the overall reputation of a business and ensure repeat customers like myself.

  Sean Orr
a week ago
Grant Adams was a fantastic salesman. Made the process so easy, and was very patient and kind when explaining all the new technologies. Highly recommend a visit to see Grant and all the offerings of Mercedes.

  Ayman Khawaja
2 weeks ago
My experience at Mercedes-Benz of Grapevine was exceptional! Casey provided excellent assistance, guiding us through the purchase of the GLE with professionalism and expertise. His knowledge and dedication made the process smooth and enjoyable. I highly recommend Mercedes-Benz of Grapevine and Casey for his outstanding service!

  Neg Geb
3 weeks ago
What an amazing purchasing experience with Ron , the sales manager. He took his time to show me all the details of the purchase and he was patient with my decision process and took time to answer all questions. More than a car he sold me an amazing experience. Thanks Ron.