Grapevine Lincoln Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lyle Workman
3 months ago
You are unable to schedule a service appointment for almost a month out. I think that is ridiculous for just an oil change. In addition, when having a more urgent problem with my vehicle, I tried to talk to someone in the service department, but you are unable to get a hold of anyone. They promise a call back, but I never received a call back as promised. I therefore have taken my service elsewhere.

  Zilpha Owens
5 months ago
DON'T USE THIS SERVICE DEPARTMENT! THEY ARE NON-RESPONSIVE! I scheduled an appointment months in advance to have a recall performed. Attempted numerous times to confirm the service and loaner car they were to provide by phone, left messages and asked for call backs and never once got a response. I will never use them or recommend them.

  Rachel Donan
5 months ago
I recently bought a Lincoln (after having an GMC for years) and this service center has made sure it will be my last. I ve called to get my car scheduled for a technology problem it s having multiple times just to hear every time someone will have to get back to me to schedule it. I ve yet to be able to talk to someone in the actual service department only the operator and no call backs even though they have promised me its label high priority . I m ready to trade my new car in! Pleasant operators that answer the phone just a horrible run service center. If you are on the fence about going the Lincoln route don t do in the DFW area because you will never be able to get your car fixed from a certified dealer locally!

  Don Myers
3 years ago
Dealership is very nice. Everyone is extremely friendly and had no issues. Very happy with my new car and the Dealership

  Steve R
7 months ago
We have tried three times to get "the Lincoln Experience" from Grapevine. Our experience is as follows:- You can try the website, the phone, or other methods, but you will only be able to actually set up an appointment about 10% of the time.- Two of our three attempts ended in frustration, after multiple contacts, we still didn't have an appointment set up. in on case, we were willing to wait a couple of weeks, but even that kind of customer flexibility didn't change the answer (Covid left us short handed, so we won't/can't honor the terms of the Lincoln service plan).- They won't honor their obligations for Lincoln concierge service when it is inconvenient for them. They will tell you you have unrealistic expectations. You may have to listen to "the dog ate my homework" excuses.- They are a below average Ford service department with a Lincoln badge - just go somewhere else - there are lots of better dealer service outfits. Everyone struggles to get good service techs, and to provide reliable service - but this is something else - this is not just the Ford part supply chain and a tight market for service techs - this is a pattern of failure.Service: General repairs & maintenance

  Kim Austin
8 months ago
I called the service department twice this week to talk about 3 recalls on my Aviator and to schedule an appointment. Each person said that they would pass along my information and someone else would call me back. That still hasn t happened. After giving the first service guy the recall information for all 3 recall notices, he responded with are you sure you are done? That was rude. I m going somewhere else.

  Brian Collins
10 months ago
After owning the Corsair for 1 year, we would not recommended the extended service plan. The Lincoln service application is unavailable and the customer line is outsourced to a third party with no follow up. You have to call the direct line or come in person to schedule an appt. It takes 1.5-2 hrs for an oil change, that must be schedule with the service desk.I am unsatisfied with our service level and commitment from Lincoln.

  Joann
a year ago
My car was making a sound when driving that i was not familiar with. Scheduled an appointment. Heath was my contact.They identified the problem quickly but had to order the part. Heath stayed in contact keeping me updated on the status of completion. Picked up the car and the original concern was fixed but now had a rattle that was even more irritating. Called Heath he had the tech check it out - it was fixed and i left a happyperson in less than an hour after it was identified... Admit i wasnot happy having to return... But Heath was great and the service department fixed my concerns. Considering the current status of getting parts /covid - I consider this great service. Highly recommend them. Hope you get Heath as your contact!!!

  Brenda Daily
3 years ago
My lovely new car found a screw in the tire after only 30 miles. Service person BOB had it fixed in a flash. Met with steller sales rep SANDRA SMITH to learn about more of my car features. LOVE this dealership.

  Mahmoud Masadeh
a year ago
Kudos for Stephen at Grapevine Lincoln Service. He is outstanding and take customer care very seriously. I appreciate the good work the service department provides

  T. Griggs
3 years ago
Sandy Smith is awesome!!! She very knowledgeable and explains the vehicle functions in great detail.. love her!! Thank you Sandy for an awesome experience!!

  Jesse
2 years ago
I went to check out the new navigator, and Mark was an absolute blessing. I'm deciding between a new cadillac escalade or navigator, and Mark with his professionalism made me decide on the new navigator

  Jestin Alexander
3 weeks ago
A very poor Customer Service

  Elton Evans
a year ago
Great Service friendly staff. Awesome experience.

  Paula Massey
2 years ago
Customer service is always exceptional!!!

  William Ferguson
3 years ago
Very pleased with service provider

  Reg Young
2 years ago
Finally a decent visit

  Connie Dunn
2 years ago
Excellent

  Tariq Selod
2 years ago
Good

  Bill Mcculley
3 years ago
Very professional

  RaIisha Wilson
a year ago
Excellent!!!

  Josel Garcia
3 years ago
Very richMuy rico