Grapevine Honda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Skinner
2 months ago
Decided to trade in my 2008 Accord for something made in the last decade. Love the 2024 I got. Gus was super friendly, made the whole process easy and painless. Every employee we dealt with was professional and polite. Very respectful of our time, which I definitely appreciate. All in all it was a very positive experience.

  Joanna Sanchez
2 months ago
We thoroughly enjoyed Gus as our salesman. Buying a car is usually a difficult experience,but Gus made it so smooth and easy. He was very informative and dedicated to making sure we got exactly what we wanted. I couldn t be happier and more confident about my purchase from Honda grapevine. Thank you Gus and Matt (finance) for a positive car buyingexperience!!!

  Angeles Maria M
4 months ago
Gus is a phenomenal salesman he is very caring knowledgeable an is honest. He went above and beyond to get me the best deal possible since I had a budget I had to stick to. He is the best very personable and friendly he is a great person who practices integrity. I thank God he was put in my path many thanks you are greatly appreciated Gus.I definitely recommend him 100% and Alex the manager. Love my ride! Don't hesitate to visit him if you are looking for a vehicle go to Grapevine Honda.

  robert tate
5 months ago
Gus is the BEST salesman and so personable. You could tell he truly cares about his customers. Best car buying experience we have EVER had!! No pressure, knowledgeable and an all around great guy. He and Veronika are a great team!

  Alisha Ragas
a month ago
Bryant went above and beyond to ensure I didn't leave without the vehicle I wanted. He spend hours trying to meet my needs regarding price and ultimately help my family and I to get the vehicle of choice. This was a great cash purchase experience!! Thanks to the Honda team- management included for taking care of me I appreciate it! Great service at this dealer

  LizbethZuniga 13
4 weeks ago
Was in need of a car and was already nervous since this was my first car ever. I had Gus as my salesman and heard great things from a family member of mine. He was very friendly and did everything he could to help me out as a first time buyer! Will definitely recommend him to any family of mine looking to buy a car.

  Patrick Swan
5 months ago
The team we worked with at Grapevine Honda were absolutely superb! No pressure! Friendly! Respectful! Interest of our needs! Awesome communication! Gus Rodriguez of sales department and Veronika in business department truly went above and beyond.

  Alexes Cox
3 months ago
I had a terrific experience with the salesman Gus Rodriguez! He was knowledgeable, friendly, and listened to my wants and needs! He worked hard to get me at a comfortable monthly payment as well. I also had a great experience with Mike Torres in the finance department, he was thorough in his explaining and answered all of my questions!I highly recommend them and Grapevine Honda in general!

  Felicia Peterson
a week ago
Michael Hensley was very helpful. He worked with us to get what we needed. He showed me how the Pilot worked and all its functions. What a great help. He helped us from the start to finish. The financial guy was very helpful also sorry his name has slipped my mine I know his face . . He went over the warrant option and worked with us for what was best for our needs. They where not pushing anything trying to make a sale. I would come back and buy a Honda form them . I now have 3 Honda automobiles. What a great company. They help you start to finish.

  Zhu Pan
3 days ago
I recently purchased a car from Grapevine Honda. While the initial buying process went acceptable, my experience afterward has been nothing short of frustrating.1. License Plate and Title Delay: It has been two months since my purchase, and I still haven t received my license plate or title. Today, my temporary license plate is expiring, leaving me in a precarious situation. I ve made multiple calls to Grapevine Honda, but the representatives seem unable to locate my salesperson, Eric (aka Big E), who is apparently, I don t know why, the key to resolving this issue.2. Unfulfilled Promises: During my calls, I ve received conflicting information. One representative assured me that Eric was right next to them and would call me back promptly. Another promised to relay a message to Eric, but despite waiting for several hours, I heard nothing. It s frustrating to be left hanging without any updates.3. Silence from Management: I also reached out via email through their website s message portal, contacting both the sales team and management team. Unfortunately, no one bothered to respond.4. Email from General Sales Manager:�I received an email from the General Sales Manager, Ronald Jackson, requesting feedback on my shopping experience. I promptly replied, expressing my concern about the missing license plate. Unfortunately, despite my inquiry, I received no follow-up communication from Mr. Jackson or anyone else at Grapevine Honda.5. Cash Purchase, Zero Updates: As someone who paid in cash for this purchase, I expected better service. After driving off the lot, I ve been left in the dark regarding the progress of my documents. This lack of communication is unacceptable.Conclusion:Grapevine Honda s post-purchase service has been disappointing. I urge them to prioritize customer communication and promptly address outstanding issues. As a customer, I deserve transparency and timely updates.Additionally, I think it s essential to consider both positive and negative reviews when evaluating a business. While some customers may have had positive experiences, I discovered that Grapevine Honda s rating on one of the most popular website is a mere�1.4 out of 5 stars. This discrepancy raises concerns and highlights the need for improvement.

  Sydney Oliphant
2 months ago
I purchased a 2013 ford escape from here and it was a good experience! My salesman was Edurado and he was very kind and laid back. He worked with me knowing my schedule was chaotic.I also didn t feel like I was pushed into buying anything. Only negative thing was the right blinker was going out when I came to test drive. I decided not to purchase the car that day because they couldn t repair the light till the next monday. I drove almost two hours to come back and get it after they repaired the light the following day. Other than that it was a great experience and I would recommend this dealership to others.

  Gennie Knowles
2 months ago
Purchased a 2024 Honda Pilot this past Saturday and so far I couldn t be any happier with the entire experience. If you are in need of a new ride go see Jose or Gus! Jose was our primary salesman and you couldn t ask for any better. He didn t try to be pushy or sell us the highest model of what we were looking at. His positive energy made the entire buying experience awesome! Thank you Grapevine Honda!

  Shawn Griggs
3 days ago
We were apprehensive about buying a car in this economy but GV Honda made it worth it. Sean was our salesman and was no pressure and was very informative over what our needs were. He worked closely with Weston in Finance and, no joke, they got it knocked out; quickest in and out at a car dealership we ve ever had. The follow up could ve been better from Finance s end if I didn t have the writing or a 4 year old but they went above and beyond to ensure we had what we needed with paperwork and knowledge for a seamless start with our Honda Pilot. Great job y all! We ll be back.

  Clinton Ford
2 days ago
The team at Grapevine Honda Roger, Ron, Matthew, and Mario are friendly, knowledgeable, and super helpful. With their assistance, we found the right vehicle for our needs. They showed us a wide variety of options over multiple days and shared insights to help us compare the differences that mattered most to us. Their patient and willing attitudes helped take the stress out of the decision-making process. I would recommend this team if you re considering a vehicle upgrade.

  sourav moy sau
3 months ago
Gus is the BEST salesman and so approachable. He really cares about his customers and always gave his best. It was a excellently car buying experience we have EVER had!! No pressure, knowledgeable folks.Relly satisfied and will recommend Gus to my friends and colleagues

  Velcro 1DOG
2 days ago
Team Honda was able to protect me from future break downs. I am not the person that waits for it to break then fix it. I prefer preventative maintenance over breaking down. I drive over an hour to get to work..Highly recommend Christian and Howard as your service advisors. They understand you and your vehicle needs at the time of service. I have been and will continue to be a long term customer of Honda of Grapevine.

  Michael Cazares
6 months ago
Recently purchased a Honda Accord Hybrid at this dealership and what an experience! I was treated exceptionally well by Weston Hook who took the time to answer my questions and help me get a fair price with no unnecessary pressure. Loved my experience at Grapevine Honda, I've been grinning from ear to ear ever since. Big shout out to Veronika Egginton in the F&I Office (not pictured) for her professionalism and for treating me like a person and not an ATM .

  Christina Munoz Hernandez
4 months ago
Byron Sherman is an excellent salesman. He's very friendly and does his best for his customers. I purchased my second car from him. My first new car was several years back when he was at Kia. I wouldn't buy from any other salesman. Mr. Molina also did a great job at getting my payments where I wanted them. I'm very satisfied with my purchase and with my salesman and finance person.

  Destinee Thompson
a month ago
I went in two days ago looking for a car. And I had one in mind. I worked with Gus Rodriguez and he got me the car I was wanting. The process was very smooth and handled properly.

  Jamin Whitaker
5 months ago
Gus Rodriguez took excellent care of us and went above and beyond to find the right vehicle for us. He even drove to Houston to pick up the one we wanted and came back to deliver the car in 2 days. Everyone at the dealership was polite and respectful. Our daughter also purchased a vehicle from Grapevine Honda. If you are in the market for a vehicle go and ask for Gus!

  Abhinav Vishal
a month ago
I came to receive a service maintenance. Daryle helped me throughout the process. Apart from the oil change and tire rotation service, I have also mentioned that I'm listening to hiss noise from air conditioning when I switch it ON. He checked with his technicians and confirmed that is an issue and also provided me a comfortable date to pick for that fix. He is very patient and listened to everything I said. This is my first time here, Daryle was kind and welcoming. I have received excellent service. Thank you for giving me this opportunity to review. I would recommend this place for any Honda customer.

  Dr. Bao Tran
5 months ago
It was ok. It can't be compared to Lexus. There were no compliments key chains or anything that would promote their brand. Free stuff is a walking advertisement for them. I wished I had reverted time and spent my money on a Lexus. Although Jason's effort was appreciated. It would be nice if they offered complimentary key chain/a baseball cap with their logo. Those items would be 'walking advertisement ' for them.

  Pratham Patel
4 months ago
Roger Rodriguez is the best! He is such a good sales man! I will definitely recommend him to everyone that I know! So happy with this 2024 Honda CRV Sport Touring Hybrid AWD!! thank you Roger!

  Adam Riggs
4 months ago
Had a great experience here at Grapevine Honda! Ask for Gus, he'll take care of you. What we wanted was out of reach and he asked what would work for us, and with no pressure or questions asked, made it happen. All without comprimising on the car we wanted. Very happy with this experience!

  Ella Spratt-Szarzynski
7 months ago
Grapevine Honda, specifically Gustavo and Veronika were a blessing! I have never felt more comfortable and this was my first car purchase! I cannot say enough good things about the service, hospitality, and overall care I received from this specific team. If you are looking to buy a car anytime soon, I could not recommended Gustavo and Veronika more!! It also helps that my car is BEAUTIFUL!

  Cloris Gayle
a month ago
Grapevine Honda great buying experience! Gus Rodriguez , thoroughly enjoyed his service and expertise, go see Gus he is a awesome Honda expert and a really good person. Glad to call him my friend.

  CJ Parker
3 months ago
Test drove a Pilot Trailsport a few times with intentions to buy. I ended up walking out of the dealership because during the initial negotiation process the Sales Manager was aggressively yelling, over talking, and telling me how he knows everything.Anyways the sales rep I worked with was cool. I'm not sure if that's how they deal with everyone with a sale manager just going in and trying to bully every client.I sent out a inquiry immediately after to 4 other Honda dealerships that had what I wanted. I ended up getting what I wanted no hassle, no upfront upselling, by purchasing one from Honda of Denton.It's unfortunate, because I would have most likely continued to purchase other Honda's at this location, but because of the Sales Manager's awful tact and overall berated rudeness I'll be going to any other dealership for future buying and maintenance.If anyone else has the same experience I definitely recommend just cold emailing other locations and finding someone who will be straight with you.

  Nick Gomez
4 months ago
Just bought a 2010 Nissan Altima coupe, thanks to the help of Roger Rodriguez. He had a positive attitude and was very quick with responding through text. Great experience, would definitely consider buying another vehicle with the Grapevine Honda team, if the need comes up again. Thank You Roger and the Grapevine Honda team for making this an effortless transaction.

  Kevin Kretovics
a month ago
Mr. Andrew took very good care of me during the visit. He even walked me out to my vehicle and opened my door for me, going above and beyond to deliver a great experience. The services were completed well ahead of the estimated time. I really liked a new feature, where they send you a text when upon arrival and you can opt-in to receive real-time updates about your service(s). It made the experience very easy to see what other recommendations they discover during the initial inspection.

  Eva M
5 months ago
Mr. J Rodriguez answered all questions timely, provided daily updates, and took all the steps necessary to surprise my daughter with her new car! The transaction was seamless - expectations met.