National Autobody Parts Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jason Bradley
6 years ago
Great prices and really friendly sales staff. Even afterwards I called back thinking I had a problem. They helped look up part numbers knowing it was something they couldn't provide. The guys out side helped out a lot with getting my parts loaded and we'll protected. The only bad part was the older guy at the counter was really blunt and not friendly at all. I think it was his lunch time though.

  Vince Hoss
5 years ago
This is one of the biggest auto parts warehouses I have ever seen. The prices are amazing compared to the dealerships. Reid and Victoria have been very helpful!

  Hector Gamboa
a year ago
Great service, good customer service 100% recommended.Thank you, guys.

  Erik Sanchez
5 months ago
Service by sellers and managers is terrific, they are white customers all day, no owe tell them how to speak

  Jessica Richmond
a year ago
They have got everything you need there. Great great prices. They have brand new parts that are cheaper than what you can buy in a junkyard. You do have to drive a little ways to Grand Prairie but it is well worth it plus the savings are unbelievably awesome. The staff is friendly and they are quick. I was in and out of there in 10 minutes with my stuff paid for the transaction everything. I'm telling you I will never go anywhere else but there for something significant for my vehicles

  Laura Bloodworth
a year ago
Parts keep coming in damaged, return process is terrible. They make you use a broken website to return items and only give 48 hours to return damaged parts. Half of the parts I've ever received from them have been damaged. Wouldnt order from them unless you litterally can't find the part anywhere else, and if you do, inspect the part immediately before you pay the driver.

  Alex Gonzalez
a year ago
I am with USA AUTO COLLISION CENTER and I am trying to do more business with your company but some times when you call the person that answers always puts you on hold after he gets the information. He does not even let you know you will be put on hold. All the sudden you just hear music and are like wow he put me on hold and never told me to hold. I am talking to me self apparently. This is very rude and unprofessional.I know for a fact one individuals named is Clyde. He has a terrible habit of doing this. I recommend=d always asking for Blanca. She is always polite.

  Shannon Sunday
a year ago
The "Hassle Free Return Policy" is a joke. Don't purchase from this company unless you absolutely know without a shadow of a doubt that you won't have a return. They are difficult to work with.

  Kevin Stehman
8 months ago
Pretty horrible customer service. Made a mistake on their end, sat around and did nothing to rectify it until their boss finally came and told them to do their job and fix it.

  Victoria Watson
7 years ago
I love the quality and fit of all the parts I get from National! I work in a collision shop and we never have any problems with them. I speak to Patti regularly, and she is extremely helpful and thorough every time I order parts. Fast delivery, great customer service. I highly recommend them!!

  John Doe
2 years ago
Good experience. Called for some headlights and the first time I called someone there told me they didnt have them. 2nd time I accidentally called and the sales person Felipe answered. I asked again for some headlights for my Mercedes Glk and told him I already called and they said you didnt have them he said let me check again for you. And guess what, he found them! Gave me a good deal, and went to the store. When I got there another sales rep told me they didnt have them. Good thing I remembered the names and told them I spoke with Felipe. I went over to him and he said he had them. After waiting a bit they brought them out! Now I can drive my car. Would give 5 but 2 people said they didnt have. Thanks Felipe.

  Isaiah Gonzalez
8 months ago
Jesus the sales rep was awesome, great customer service & friendly, definitely recommend, great parts & great ppl

  P G
2 years ago
Horrible customer service, they charged us twice for a part when we sent both parts back with the driver since they did not work. Supposedly they can t find the parts so now it s our problem and we re out of the money since they won t take responsibility for it. Do not do business with these people, there are much better companies to get your parts from.

  Randy Gallagher
7 years ago
I have been in the collision repair business for 40 years so I know a little bit about parts. While National does not sell the worst quality parts they are very close. The problem I have with them is they won't stand behind their parts. If there is any problem with them, you're screwed. The insurance company designated National as the vendor. I purchased a chrome bumper. The customer would not accept it because the chrome finish was inferior. When I returned it they claimed that it was damaged so they brought it back to me. I asked them to point out the damage and they couldn't. I returned it again and they told the insurance company that I had dented the bumper. If you want cheap quality at a low price I would recommend New World. Their quality sucks too but their prices are even cheaper than National and they will stand behind their products.

  Quila Thompson
a year ago
Revised review- received incorrect part and was unable to get assistance when leaving a message. Ryan reached out very quickly to rectify the situation. Thank you Ryan for your quick response and help!

  Bill White Motor Company
7 years ago
Reid is great(hope i spelled his name right) Extremely helpful even though they didn't have the part I needed this time. Best parts for the money. Great customer service. Anyone who has written a bad review is just mad because you can't go in the warehouse and haggle. Grow up Jeez/.

  Mustafa Naaym
4 years ago
This place not even worth a one star they are very bad store to get a auto body parts from, they have the worst customer service I have seen, specially the manager. She has a bad attitudes.They gave me a prices for 3 items and they want to charge me more money when I got there 20 dollar each item and when I talk to the manager , She supposed be nice with me because I upset and make me calm down but she told me GET OUT and told her employee don t sell me any part. The manager should be in-charge and have a professional customer service scales how to deal with all kind of customers but this one she is not .

  Ra
8 months ago
Maria helped me with the part I needed .. very helpful and she was able to figure out the part pretty quickly.

  Kim
7 years ago
We ordered a left and right hood hinge for our daughters car. My husband went to put them on and realized 1 of the hinges was completely wrong. We talked to customer service, who in turn transferred us to Clyde. His paperwork showed they sent out the correct parts. He had me take a picture of the hinges and email it to him. Almost immediately called me back and said he was shipping the correct part that day. We were very surprised and happy with how quick they were to fix the problem!My husband just put the hinges on and they fit perfectly!

  timothy law
a year ago
We are a collision center of nearly 40 years and these people should be shut down. They are rude and unprofessional. Waiting for a lawsuit to be filed for putting CAPA stickers on junk parts.

  Shoaib Baig
7 years ago
Very rude. Employees have no sense of customer service or respect. We placed an order for a bumper cover, and they sent us the wrong one. We took the bumper back in order to exchange the incorrect one, They did not take the bumper back due to lame excuses like it being a little dusty from attempting to be installed by the body shop. We have bought scuffed up bumpers from this place before. We asked to speak to a manager and the owner came out and didn't even want to assist us or compromise with us. We were humiliated and cussed at by the owner. Now we are left with a useless bumper, and no refund, and no bumper for the vehicle which was in need of it in the first place. Seriously, you would be better off taking your business elsewhere!

  Margrit Schneider
3 years ago
Just ok customer service on placing the order.They were specified by insurance company because of low cost.The part we received was poor quality and did not fit the vehicle.The returns process was slow, and argumentative.I would not recommend.

  Heidi Kugel
7 years ago
When I was searching around for a part for my car and came across National Autobody Parts they were the only one that had my part for a sports car. I even called them a few times on the phone and spoke to the same guy and he was pleasant and very helpful not to mention that they had the best prices. When I went to get my part I met up with the man I spoke with on the phone and again he was very helpful and knowledgeable about my part so I was glad I came across National Autobody Parts and saved myself lots of time and money.

  Dustin Walterscheid
2 years ago
Received one of my First orders From National Autobody, Great Quality product with quick delivery. I appreciate it, and will be ordering again. Happy Customer, Dustin Walterscheid

  Miguel Duran
2 years ago
Man!!! You call Juicy for all your auto body and cooling needs. Before him I used to call around but not anymore, He has for sure the best knowledge and customer service there is and he do not know he will ask. He is the Dallas Ricky Bobby if you ain t first your last!! #Juicy is Trending. YOU WON'T KNOW IF YOU DONT CALL!! :)

  JDD TBST3
7 years ago
I have been doing business with National Autobody for more than 15 years. They have all the parts that I need and always have great quality. Their staff is amazing and very knowledgeable when it comes to making sure I get the correct parts that I need. Thank you for being one of the best aftermarket supplliers available to me. Keep up the good work!

  Alignment King
6 years ago
We have been doing business with National for many years and have always been taken care of. Problems are rare, but taken care of immediately if needed! Prices are fair, staff is very helpful, and will continue buying parts from them!

  Port Lavaca Collision Center
4 years ago
This place is not even worth one star. Had to return a bumper cover $190.00 because it was wrong and they gave me credit for a $55.00 spoiler. Claimed I only returned the spoiler. They give you no paperwork to back up any returns. If you return parts with these crooks, take pictures of what you return and get the driver to signed something with the invoice number and part number on the original invoice.

  Thom Buras
6 years ago
20171026 - I call this morning and ask to confirm that they have the front bumper in stock. The sales person says yes, we do have one. I ask, Do I need to put a hold on it and he says no.I leave Texarkana and drive three hours to Grand Prairie which is right next to Dallas, stop at National Autobody Part, walk inside and ask for the bumper. He writes up a ticket and I wait for fifteen minutes and finally, the sales person comes out and tells me that they can not find the part.In fact, he says that does not believe that they have the bumper or can get another one.I gave him my name and phone number and told him to call me if he finds it and then leave.Sad excuse for a parts warehouse.

  Sheri Fonza
5 years ago
I bought a part at this place and it went out in less than 6 months. they would not give e my money back nor replace the part 162.00 thrown in the trash. NEVER AGAIN WILL I DO BUSINESS NOR ALLOW MY FAMILY MEMBERS TO GET BROKEN PARTS HERE. August 31 I got the part January it was not working.