Texas Department of Public Safety

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jen Byard
6 months ago
Came today to get my daughter s drivers permit. I was short one verification of residency and Mary was so nice and helpful and allowed me to email her additional documents. Success! Thank you Mary! You made our day

  Maria Delgado
8 months ago
8/10 I came by early morning after 2 months trying to get an ID for my son for the first time and kept getting turned around at the Lockhart location. The 2 ladies here were SUPER friendly hard working and provided great customer service! Thank you beautiful ladies!!

  Jason Wong
11 months ago
Cindy helped us with our driver s license application . She was super nice and helpful and the entire process was extremely pleasant.

  Carlos Rodriguez
a year ago
There are 2 ladies working there. The one that took care of me and my wife was very nice. She gets the 5 stars. She was working non stop. The other lady just on her computer and talking to the lady working and to the person in the back office. She didn t care that the office had at least 15 people waiting to be called. She called maybe 3 people the time I was there. (1:30pm- 3:15pm).

  Jamie H.
8 months ago
I now understand why everyone sang Ms. Cindy s praises in the reviews she is an angel in disguise. Thank you so much for your help today, Ms. Cindy! You have to be the MVP of the entire DPS system!

  T Cameron
a year ago
My teenager needed a DPS appointment for her learner's permit, but there was a 6+ months wait in Austin and surrounding areas. I discovered the Gonzales DPS location had a short wait time, both for online scheduling and in-office appointments. I also read this DPS location's reviews, which were mostly 5-stars and decided we would make it a fun day trip to a town we have never visited. The drive from Austin to Gonzales was great and easy. We arrived early enough to check-in online 30 minutes before our appointment. When we entered the Gonzales DPS office, we checked into the kiosk, took a number, and was immediately called. No wait! The two DPS employees were absolutely stellar - very professional, welcoming, and with a great sense of humor! The employee that helped my daughter explained everything to her - documents to sign, learner's permit restrictions, etc. We arrived prepared with all the required paperwork completed and documentation needed, per the DPS website. Overall, the visit took about 10-15 minutes. Everyone in the office, both employees and customers, were in a great mood and it made for a great experience. Kudos to the ladies working at the Gonzales DPS office!

  Mari Rdz
a week ago
Cindy was awesome !!! Courteous and very helpful!!! Thank you so much !!!

  Jason Sixsmith
2 months ago
This place has been shut down for remodeling since late November, 2023. No indication of when it will re-open.

  Lori Rhodes
11 months ago
Karian was amazing! Worth the drive from San Antonio to drive to Gonzalez for my renewal! We will be back next time we need these services! Very grateful!

  Tiago Ferreira
a year ago
Dropped by Gonzalez DPS to renew my drivers license and it was a fantastic experience.Safe to assume you're in good hands and everyone is extremely friendly and happy to help.Cindy, you were amazing and we appreciate your patience and kindness throughout!

  Teri Wilks
a year ago
Outstanding staff. I had tried the day before to renew my licensein Bastrop. What a couple of rude condescending women that work in the Bastrop office. The women in Gonzales were very helpful, professional, and kind. Proves you don't have to be nasty to get the job done.

  Texas David
10 months ago
Cindy was the most personable and made a fairly painful process of transferring a CDL from another state much better. She is a superstar!!!

  Bre S
10 months ago
Can t ever get into the dmv in our county so we went to Gonzales, what a fantastic, kind set of women! They were slammed, theirequipment malfunctioning and still they were kind and helpful!!

  Amanda Dunlap
8 months ago
Best experience I've ever had with a driver license office. Small town charm and assistance, thanks ladies!

  Michael Lavian
a year ago
They were so helpful. My third DMV office in one day and they were my final stop. The two ladies were a delight. Thank you! Worth the drive from Austin.

  Nick Kersting
a year ago
I love this office, the people are sooo friendly and cool, even though we're out-of-towners and drove like 50 miles to get a license here because there was no place closer, still worth it to get a smile from the good folks of Gonzales. Come and take it!

  Becky Cannon
9 months ago
Great DMV-- Ms Haldman was so professional, nice and knowledgeable-- really great at handling alot of people on her own-- she is worth the drive

  Bobby Howell
3 years ago
Well first of all very confused as I walk up to a door with stop signs on and around it with a costume in a mask..... she was confused also..The door comes open and a lady walks out ...no help at all..finally a dps lady comes out asks names looksat my paperwork,and gives me the proper doc.puts a thermometer to my head asks some more questions.tells me to fill out papers in my car then I can come in..in all my time dealing with my license iv never been in and out that fast. My overall experience was quite pleasant..

  Alex Schiller
a year ago
I would like to thank Cindy Halderman for kindly helping me out today. She kindly helped me filled out any information I needed help with and made me feel at ease when taking the driving test.Thank you, Cindy Halderman for all ur help!

  Christine Moers
6 years ago
After getting four teens driving in the last five years, I have spent more time in this office than I ever thought I would.The staff has changed recently, but was the same two people for years and years. Considering the amount of red tape and paperwork they face, they have been the two most patient people I have ever met in my life. It's a really tough job to have to repeat the same things over and over again. I cannot even begin to imagine what it takes to do driving tests every week, along with all of the other services they provide.I will point out that you cannot call this office anymore. However, this is not the fault of the staff. DPS has completely removed that option, so you have to call the main state number. You cannot call to schedule tests, change a time or ask the simplest of questions that may only be known by the local staff. Again, this is not their fault, and they are not happy about it. It means they have to have many more people walking through their door instead of just handling quick issues over the phone.So, if you need something, you must go in each and every time to get your information. I highly suggest going in and asking for a thorough list of every single thing you will need before taking a permit or license test. They will be happy to go over that with you. You might also go ahead and bring in documents (immigration, birth certificate, etc.) when you are gathering this information and ask them to look at them. I cannot tell you how many people I've seen turned away because they had a hospital copy of their birth certificate (not a legal copy from the state), or some other document was expired.Their hands are tied, and their jobs are on the line if they do not follow-through with all the required red tape. Remember that when you go in. The people behind the desk are just trying to keep their jobs and help get you on the road. They really are helpful and kind. They may just be a bit exhausted, because people tend to take out their frustration on them, when they are simply having to follow the rules and do their job.If you have ever tried to navigate this office in Austin or San Antonio, you will realize what a gift it is to have a smaller, more easily accessible office here locally.It can take a minimum of two weeks to schedule a driving test (it may be longer now). They are closed for lunch every day for just over an hour. However, they return right on time each day, in my experience.Go in knowing they are on your team and want to help you. It makes all the difference in the world.

  Nichole Martin
8 months ago
People were very nice and helpful. Went above and beyond to help us

  Amy Eggemeyer
2 years ago
I appreciate Cindy and Karien s professionalism. They re great at their job and have great attitudes. More DPS employees should be like them.

  Seema Rana
4 years ago
We opted for Gonzales because frankly anywhere near Katy/ Houston was over a month wait. So glad we went to Gonzales! I wish I knew the name of the lady who helped us. She was very cordial and funny on top of helpful. We thought it would be best to go early since we weren't sure what to expect after experiencing Rosenberg and Columbus DMVs. We were in and out in less than any hour! With the time saved, we ended up driving to Six Flags and spending the day. Thanks Gonzales DMV!

  Bonnie Williams
a year ago
Went to the Gonzales DPS to get my Texas DL because I would have had to wait a month in my own town..I got an appointment in Gonzales in just 2 days. Everyone friendly and helpful.

  Marsha Dossey
4 years ago
Even though it was a long wait, it went very well. Only one clerk, but she was calm, cool and collected! She certainly earns her paycheck! Outstanding!

  Amber Miller
5 years ago
the only woman (who refused to give her name) was not only rude, she also refused to perform the tasks that are within her job requirements. Her demeanor was very inconsiderate, and she should not be working for this location with the general public.

  Kenneth Wright
2 years ago
The employees are outstanding at this location. The state has it set up so you can't even call this location to ask a question. When you call the number it rolls over to a computer and it's not very helpful it took me 3 tries just to schedule an appointment.

  PhillipJoe Borowitz
3 years ago
Thats alot of stars for someplace you really dont want to be. But if you can get past the covid checks. Austin questioners there are some very pleasant staff who make if far less painfull than . well any dmv ive ever been. Consistently. So ya. 4.

  Pat Camarillo
2 years ago
They were great. I've only seen them with one window or two windows open... But today they had 3 windows open.

  Larry Cardenas
a year ago
The lady's that helped me are the best always sweet to me keep up the good work lady's...