Pro Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Crystal Lin
3 months ago
Pro Glass saved the day after we took a road trip to Houston during the holidays to see family, and I was gifted a gravel rock cracking our windshield which was not repairable via a small chip. The recent cold has been shocking the spread of this crack, and with vehicles getting smarter and smarter these days, meaning a simple new windshield, requires camera recalibration to the glass being installed and what not.I called the Subaru dealership in Austin, since I wanted OEM parts, but since I was also going thru insurance with Geico, they said they wouldn't approve dealership prices with market rate payments associated to fixes of windshield repair. I found Pro Glass from local word of mouth, and they were so friendly, quick to get the invoice and claim thru to walk me thru the process of working with insurance and get me in the books with me explaining I wanted OEM glass installed since I imagine having the added extended warranty means I need to keep all the original pieces of my subaru if the eyesight or cameras start to fail later on.Amy and team were not only friendly, the quoted 2 hour wait since camera recalibration is included in the windshield repair, went by fast. I had access to WiFi to work out of their cozy waiting lobby area, paid my deductible and I was in and out before you knew it! All my stickers and toll tags were put back on and you'd never know this wasn't the original thing! Wizard windshield magic :)Thank you Pro Glass!!

  Craig Easley
6 months ago
Wowza, awesome team effort made my windshield repair seamless. Amy & Armando had me out quicker than expected. I m in the automotive biz, traveling to a reunion with no worries.Relaying their info to my local friends and family.

  Calo C
5 months ago
My mom's car was broken into, so we contacted the pros at Pro Glass for the repair. Tyler 2 took good care of us and knocked it out in less than an hour and even vacuumed the broken glass.Now, we're good as new.

  Brooke H.
3 months ago
I love doing business with Pro Glass. Mobile repairs that are affordable, easy to schedule, and don't need to be redone. On the very off chance there's an issue with an install, they fix it under warranty. The ladies in the office/answering the phones are also fabulous!

  Edith Hoedl
3 months ago
Pro Glass really came through for us in an emergency yesterday. We will be using them again if we ever need to. And definitely referring anyone in need of their services to them. Thank you so much Pro Glass!!

  Sam Hawkins
3 months ago
The windshield on our RV came out a little during a recent trip. When we arrived in Georgetown during the Christmas holidays we went to Pro Glass and Shane scheduled us in. They reinstalled the windshield and did an outstanding job. We do recommend Pro Glass for any Glass needs.

  Jonathan Hardesty
2 months ago
The office staff were professional, and they replaced my windshield with a factory Lexus equal part. They also re-alined all the factory electronics on the windshield. Camera, HUD, and rain sensing wipers were all working fine.

  Jesse DeLuca
5 months ago
5 Stars doesn't seem like enough. I'd rate them 10 stars if I could. The process was easy, the installation quick, the workmanship top notch - the whole process painless. I'd like to directly thank Shane for working with my schedule and Dusty (and his partner, I cannot recall his name, sorry!) for the installation and conversation.

  Darren Laube
5 months ago
I run that shop at big truck fleet and dealing with them is a pain. They will not come out after 5:00pm. They want us to down the truck and hopefully they will show up in a timely manner. They only want to install windshields that they sell and not customer supplied. Last time they broke the supplied windshield and said Oops sorry and just charged us for a one of their windshields, which that s what they wanted to do in the first place.

  Brett Norsworthy
a month ago
Great service I have a classic car and they were able to help me replace the windshield after a hail storm.

  David Arnold
9 months ago
Had my windshield replaced due to a rock flying from a truck and cracking. Pro Glass was an option from my insurance and also close proximity to work so I gave them a shot. Amazing experience all the way through the process with courteous and knowledgeable service at every level. They communicated when my new glass was available, set the date, picked up my car, repaired and returned in an expedient and courteous manner. Would use them again, if needed and highly recommend!

  Josh Border
6 months ago
There was some slight confusion with scheduling, but when I dropped my car off, they were beyond accommodating.It took less than a week to get my window replaced here after safelite rescheduled 4 times in a month. 10/10 recommend over safelite, even if your insurance says to go there.

  C E Zeiler
5 months ago
Pro Glass was sub contracted by my auto body repair shop to replace the windshield on my motorhome. While they did a fine job of putting in the new windshield, they did not check for distance tolerance around the windshield. This resulted in the frame of the front cap impacting the $4100 windshield and cracking it when I drove off the Pro Glass parking lot. Given the fact that Pro Glass dispatched a technician to repair the crack at their own cost, they have some culpability in this error. The repair did not work and the crack spread. When it came time to negotiate replacement of the windshield, Pro Glass would only offer a slight reduction in the cost of labor to install the new glass. I was caught in the middle of an impasse between the two companies.... long story short, my auto body vendor stepped up to the plate and handled the replacement with a different glass vendor. Pro Glass washed their hands of any real responsibility on this $4100 glass replacement. For that amount of money they should have looked very closely at the tolerance around the windshield.Service: Auto windshield repair

  Xena DesJardins
7 months ago
This place was great! I went in after my rear view mirror fell off to get a quote and it turns out the glass was under warranty! They wasted no time letting me know my options and they had my new glass installed on my appointed day in no time- literally. I planned to work from their waiting area and they were done before my first meeting started! The ladies and gents were incredibly professional and helpful and they have a hilarious painting in their bathroom. You can tell the whole place takes pride in running a top notch operation. Will be using them from now on!

  Dave Jordan
4 months ago
Pro glass replaced the windshield in our 95 Bluebird RV in only a few hours. They did a quick, great job.

  Amos Nistrian
5 months ago
Josh from Pro Glass did a super job replacing my windshield and only took him 30 minutes. He was even nice enough to let me watch the entire process and explain how everything works. Thanks Josh!

  Sam Kishore
5 months ago
I brought my Honda Passport in last week to replace a cracked windshield. Not only did they successfully replace it in <2 hours, they tested the recalibration as well to make sure it was fully ready to go.

  K.C. Williams
7 months ago
Very impressive from initial consultation through windshield replacement with OEM glass. Helpful, clear explanations. Very professional, well organized, thorough documentation, excellent service. Somehow they even removed all windshield stickers/tags and re-installed. Thank you, Tracy, Amy, Shane and installer Chris Sinclair.Service: Auto windshield replacementService: Auto windshield replacement

  E S
11 months ago
Pro Glass in Georgetown exceeded my expectations with a timely replacement and excellent customer service. I needed a mobile back glass install on my truck to fix a large leak from a previous replacement. I also upgraded to a heated back glass since it was going to be removed to fix the main issue. The installer Brandon was very knowledgeable and took the time to show me what should have been done by the last installer.Service: Auto rear window replacement

  Earl Musgrove
5 months ago
This place was amazing. Saved me money, and they were quick with the service. Also called me to inform me they had an earlier opening so I could come in sooner to fit my schedule. 10

  Brandy Long
3 years ago
I had an awful accident and Tracy at Pro Glass took me under her wing and helped make everything better and get me on the road to home. She is amazing and you should call her for any of your auto glass needs!

  Doc Ollie
5 years ago
had a rock hit my windshield today right where my TxTag is. Drove up and got right in and within 30 minutes my windshield repair was complete without destroying or removing my TxTag. Outstanding job, can't even see were the chip was and the price to repair was lower than I had expected. All the staff, from the ladies at the front desk to the technician, were friendly, polite and professional! Strongly recommend Pro Auto Glass in Georgetown, TX for your auto glass needs!

  roshan k r
a year ago
This thoroughly deserves the highest rating for the services provided to me especially just before the Thanksgiving holiday week.I had a window replacement for my genesis GV70 which they completed within 2 days. I really appreciate their professionalism. ( Shane and his team)They were very quick to order the parts and deliver the vehicle pretty much clean quickly. 100% reliable and recommendable.Service: Auto rear window replacement

  jessica halfmann
a year ago
Pro Auto Glass has top notch service. Both Ashley and Amy were AMAZING!! I can t say enough about them and this business in general. They are professional and their work is always done quickly, efficiently and RIGHT! I would highly recommend this business to ANYONE who needs their services. I will be a lifetime customer for sure!!!

  Danno S
4 years ago
Pro Glass is a good 60 miles from our home in Rockdale, but we won't take any of our vehicles anywhere else! We've brought in windows from our RV, and numerous cars over time. Got a rock chip on my 2018 F350 while in Rockport last week and nobody would work on down there it due to something about 65 degrees and sunny? By the time we got back, it had grown the length of the windshield, so I called Pro Glass when we got back. They loaded up a new windshield and sent it home with Robert W (technician) who lives out this way This morning he was here bright and early and took great care installing it in my shop and making sure the cameras were re-calibrated.I'm just floored that this company goes to such great lengths for their customers. Almost looking forward to another chip (okay, not).

  Josh Elder
a year ago
I just want to start off and say PRO GLASS is amazing. They re very professional, the staff is very knowledgeable and polite and their service is excellent! I want to recognize Mr Brandon. He is very very good and professional. His work speaks for itself but most importantly he s a good guy. I had the pleasure of having a convo with him while he installed my glass and by the time he was done installing I felt like I could go install a windshield my self! He s that good! I m sure their other installers are good as well but I m glad it was Brandon that installed my windshield! Thank you pro glass!Service: Auto windshield replacement

  Kevin
a month ago
Repaired our windshield with quality and communication was transparent and swift.

  Sweta Patange
a year ago
I highly recommend Pro Glass. Amy is very communicative from the working with my insurance company, ordering the glass, communicating of the delays due to weather and holidays. We didnt have any surprises. The people at the office are amazing, friendly, professional and I am so happy we chose Pro Glass. Thank you Amy and Shane!

  Brandon Revette
a year ago
Fast response time as well as quick service!! They had my car back to me within an hour and a half. Highly recommend and will most definitely be going there for any future auto glass issues or, services.

  Cristina Crissy Cervantes
a year ago
This place was incredible as well as the people, from the administrative side to the actual labor crew. They helped me out so much. Amy and Shane are fantastic people and you can just tell they have amazing work ethic. Very honest people too. I d recommend to friends, and I d go back if ever needed.Service: Sunroof glass replacementService: Sunroof glass replacement