Hewlett Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Ervin
2 months ago
Had a great experience here. Dealing with hail damage on my car from a recent storm. Did a complete estimate to repair everything but in the end of the car was deemed a total loss. Had great experience with the people at this location.

  Kathy Guerrero
a month ago
I took my suv to be repaired after an accident. I was nervous about how it would turn out. Joseph Vega is amazing he worked with my insurance company to ensure the proper parts were ordered and replaced as I requested. Every week I received a call from him or email advising me of the status of my vehicle which is something that was very important to me. I knew it was in good hands. When delivery came I was so excited and pleased to see that my suv looked as if it was never in accident. The quality of work and attention to detail is next level. I highly recommend Hewlett collision center -Joseph Vega and team. Very impressed with their professionalism and customer service. This will be my go-to place from here on and will recommend to all my friends and family. Special thanks to Joseph for taking care of my prize possession.

  Alex Nageswaran
3 months ago
I am very disappointed with the service I received from this collision center. They have been keeping my car for repair for almost two months and still don't have a date to fix and deliver it. They have had the parts for the last three weeks, but they keep telling me that my car will be ready next week. This is unacceptable and unprofessional. I do not recommend this place to anyone who values their time and money.Google did not allow me respond to your update Hewlett Collision. Hence adding my response here.As of Dec 23rd:Hailstorm happened six months ago and it is unacceptable that you are using it as an excuse for your backlog. You should have informed me about the backlog when I dropped off my car for repair. Moreover, when I visited you yesterday, I saw that my car was in the same state as the day I left it with you. This shows that you have not started the repairs at all in the past 2 months and I was given false hope that it s being worked on.As of Jan 4th 2024:I m updating this review again for anyone interested to know what you would go through with this place.I had the misfortune of taking my car to this body shop for repairs. Despite being with them for three months, they repeatedly refused to give me an ETA for when my car would be fixed. After multiple follow-ups, they finally gave me an estimate, but they missed that date of December 29 (this is after 3 months) already. The lack of communication and professionalism is unacceptable. I would not recommend this body shop to anyone.

  Lauren Sturdivant
a month ago
I had the misfortune of taking my vehicle to the collision center and it will not be a choice we will repeat. My vehicle needed body repair upon drop off I was told it would be a 2-3 week job, my vehicle was not ready for 5 months. During these 5 months I tried to get updates but would only get responses to voicemails or emails after I involved my husband and the manager, even then it was not a guarantee to get a response.When we picked up the vehicle there was still dust inside on the dash and doors, 6 plastic pieces that were not reattached and we have found at least 2 hail dents still visible on the vehicle. I refuse to take it back over there because who knows when I would ever get it back.It was by far the worst customer service I have ever received from any type of service industry. It was so bad that we will never be using any Don Hewlett owned businesses because obviously this lack of communication/service is acceptable at their establishments.Save yourself some time and source another collision center in the area.

  Damion
a month ago
Amazing customer service from Darrell. He kept me abreast with updates on the status of my vehicle throughout the time that it was in the shop. I definitely appreciated that level of customer service.

  Julianna Agcaoili
6 months ago
Darrell was so helpful through the process of helping me get my car repaired back in April. He was very professional and communication was awesome. He was informative and easygoing. Then the recent hail storm my car got hit again and he was very helpful. I sent him an email that I wanted to get my car towed there and he responded to me within an hour to drop it off. He made the experience so easy and fast! Thanks for your help Darrell and your awesome customer service.Service: Body & Trim

  Meredith Matthews
6 months ago
I brought my car here after I was T-boned in an intersection. Ultimately my car was totaled, but I still had a poor experience with this shop and I wouldn t return if god forbid I needed collision repair in the future.My complaints all lie with my service advisor, Patrick, and his lack of follow-through.Patrick advised me he would notify me when the tow truck dropped my car off. That never happened. Then he said he d send me a service authorization form for me to sign that same day. I had to follow up by email and voicemail the next day in order to receive that from him.Following that time, I sent him four other emails and left two other voicemails with questions from my insurance company. He did not respond to a single email or voicemail I left for him.Poor customer service won t go far in a metro as large as Austin with a million other options available. I recommend researching those other options when selecting a repair facility.

  Haley Couch
2 months ago
From the first time I called, the receptionist was rude and unhelpful. My interactions with Ryan and Darrell were poor; they kept passing us off and would not return our calls or emails. They seem to be backed up for 3 months because they can t follow through and get stuff done.

  Linda Duffy
2 months ago
Darrell was fantastic, and he was great at getting back to me when I had questions. When I learned my car would be totaled, he gave me great advice that proved to be invaluable when I asked him for guidance.

  Turtle
5 months ago
I would like to thank Joseph Vega in the Hewlett Collision center for outstanding customer service . My elderly Mom s car was destroyed during the recent hail storm & Joseph stayed in communication with both of us ( even though we are both high maintenance!)Thanks for your patience & kindnessService: Body & Trim

  Joe Napolitano
4 months ago
Joseph Vega was incredibly professional and very flexible as he accommodated my hectic schedule.The repair was flawless.

  Leland Modoc
8 months ago
Nobody really wants to deal with body shops after a collision, buy if you have to Hewlett is the place I'd prefer to deal with. Eric was Profesional, kind and accommodating. Two day turn around got me back on the road quickly.

  Mary Goldwater
4 months ago
Joe Vega was very helpful and took care of us even though our car was eventually totalled.

  Karla Diaz
9 months ago
This place is a joke! From the customer service to the technical side. The rude lady that sits at the first desk is just the rudest person with no tact when dealing with customers. Here we are again due to the poor work that was done. Once our lease is up we won't be buying with them at all.This place is the most unethical.You all can go to hell.I'm contacting the BBB and a lawyer for the lemon of a car you sold me that has spent months at the shop on and off since the car was month old.

  Shukri Robinson
7 months ago
RYAN WAS GREAT ABOUT KEEPING IN TOUCH WITH ME. THAT RECEPTIONIST THOUGH, ROBOTIC NOTHING. SHE TREATED ME LIKE NOTHING WHEN I DROPPED OFF THE CAR.SHE IGNORED ME COMPLETELY. SHE WAS EVEN WORSE NOW While picking up my car. THIS IS WHO REPRENTS YOU. SHE CAN DO BETTER BY AT LEAST SAYING HI.

  Tanielu Tuiasosopo
2 years ago
Took my 2018 Silverado for an assessment. Met with John, very nice guy..was told he d order a lamp for me and would call me when the part comes in. He quoted me 10 days. 10 days later I called and spoke with receptionist who advised the part was not ordered and was told John would call me back. Two weeks later, after no call back, I called again and left a John a voicemail. Two weeks after that, called again and left John another voicemail. It s been 2 months with no update and honestly this type of industry it s a hit or miss, either you get really good service or not. For me it s a big NOT. I ll probably just reach out to the Chevy in Hutto moving forward. Maybe I ll get better luck.Update: in response to the owners response, your business never completed repairs in my truck. That s my point never heard from John on an update on the part he said he ordered and he never returned any of my voicemails.

  texbro
4 years ago
I've taken my two cars (both Toyotas) to the Hewlett Collision Center for body repair on three occasions. The service is excellent and the repairs were fantastic. The cars were delivered when promised and were even washed and vacuumed Patrick Bradford was my estimator and is very professional and thorough in his estimates. Could not be happier with the results.

  larry mussman
a year ago
Excellent customer service. Great team of experts and got treated with the utmost respect. Darrell kept me in the loop during the repair process. Thank you Don Hewlett collisionServices: Painting, Body & TrimServices: Painting, Body & Trim

  Gary Hollowell
2 years ago
The guys at Hewlett collision did a very good job on my truck. After a ton of hail damage on a black truck I was nervous it could ever look right again. Looks like new again now.Because it was the middle of Covid summer #2 (2021,) there many delays getting parts, which was out of their control. Patrick, my service manager, also had to go back and forth with Geico for two supplemental claims because they never make it easy. Geico wanted PDR in spots where Patrick knew it wouldn't yield good results so he fought until he got the what he needed to replace parts instead of repair.The delays also meant my insurance benefits for a rental ran out. When they did, Patrick produced a loaner for me until they finished the work.I would highly recommend them. I think having a dealer do body work is wise because they understand the Chevy better than independents and they know what it will take to fix it better. Plus they are more likely to stand behind their work years later.Gary Hollowell

  Paul Nagi
3 years ago
Door handle fell off in the great freeze of 21. Hewlett VW was so awesome, had to come here. More of the same! Josh, the estimator, made sure we got the best price on the piece, kept to my appointment time, and saved me money from the estimate because the labor took no time. Out the door for $60?! Thanks Josh and the Hewlett team! If they re gonna bother to give me the best price when it s that low, can t imagine what I d save in a real accident.

  HEATH HENDERSON
3 years ago
Over the last 18 months or so I ve had to have my Wifes , daughter s and son s cars all repaired. Two of them from others carelessness in parking lots and one from this last hailstorm, we sent all 3 to this shop! Their integrity, customer service, excellence and pride in craftsmanship are amazing. I work in the automotive industry and I can tell you that their paint team is second to none! Hewlett collision stand s behind their work and they have extremely high standards that seem to flow from management , to and throughout the whole team. While I know no shop and no person is perfect, they are as close as it gets! The whole team seems to strive for %110 customer satisfaction and if problems arise they are quick to make it right! I highly recommend this shop to everyone I know ! FIVE STARS Ladies and Gentlemen FIVE STARS!

  Ian Wibbenmeyer
2 years ago
I m a car guy. I do all my own mechanical repairs on my vehicles. This is the only place I trust to do my body work on my vehicles. My car (17 Gti) has been here twice and is scheduled for a third visit very soon. My wife s car (17 Alltrack) has also been here. Excellent work, each time there has always been something not quite right (missing hardware, Fog lights not all the way seated properly, etc.) they have alway made it right. Just ask my wife, I m very hard to please especially when it comes to my vehicles. Hewlett collision center has my stamp of approval.

  G. Bernal
2 years ago
Less than thrilled. Left my car for damage repair. All external damage. The day I found out my car was totaled from the insurance, I went by the collision center an hour after the phone call to make sure I didn t leave any personal items in my vehicle. The car was completely empty and taken apart. The exterior being taken apart makes sense (To check the level of damage). The inside was a bit of an overstep for me.

  Sandra Evans
4 years ago
I had repair work done on my vehicle at this place and I must say they have awesome customer service. My agent was Shy sorry if I mis spelled your name. She is what I call customer service focused and detailed. Love her follow up repore. She keeps you updated on what's going on until it's time to pick up your vehicle. I would definitely recommend their services. Also the repair guys did an awesome job looks like nothing ever happened.

  Robert Fields
7 months ago
Had a broken mirror. They got it fixed quickly and right. It s a little more expensive than I was hoping, but they did a great job and did it quick.

  James Beams
7 years ago
My wife had a minor fender bender repaired here under insurance. They did a good job except for one piece of trim that ended up getting damaged due to clearance issues with how it was placed on the vehicle. When we took it back they just patched that up instead of replacing it, and then told us it was the old part because insurance said not to replace it. When we talked to insurance they said they were never asked about that part. I don't know who to believe, but it would have been nice if they were more forthcoming with how they repaired the vehicle instead of trying to pawn a patch job off on us.

  Lowell Wylie
3 years ago
I hit a deer with my 2019 GMC Sierra and was unable to drive the truck at all. I had the wrecker take it to Hewlett Repair Center to be repaired. Rod Daigle assured me that my truck would be taken care of. Joshua Smart assisted me with getting my truck repaired. Josh contacted a car rental company and they picked me up and furnished me with a rental during my truck repair. I am 100% satisfied with the repair, service and timeframe of the repair. I live just east of Dallas and had no idea where I could take my truck for repair. Thank the good Lord for Rod Daigle being there when I needed someone. I would gladly refer anyone to Hewlett for their repair needs. Thanks Rod and especially thank you, Josh, for keeping me informed and assured.Services: Painting, Body & Trim

  B&B Landscaping and Masonry
7 years ago
Good:-very responsive and helpful with claim.- Jene was good to work with and managed process well, including supplements-Body work guy did an amazing job with paint and rework of fender from previous damage that they repaired while insurance claim was in for hail damage (which i paid for extra)Downside to using Hewlett Colision:-$5000 worth of paintless dent removal and they leave the 3 door dings that were in the truck ( I understand that it wasn't hail damaged, but don't think they are gonna go above and beyond here , after all I even paid extra to fix other body work thinking I was getting my vehicle back to perfect, that was not related to claim)-Jene agreed to fix one dent, but when shown the 2 other door dings, had an attitude about not fixing. If you aren't gonna go the extra hour, That's fine, but don't piss your customer off in the process with an attitude. Never was told there were still dings in my truck that wouldn't be covered. Just told my truck was done, paid my bill, and handed keys. Had to find for myself- paintless dent removal is subcontracted out, not in house. If it is in house you wouldn't have to worry about 3 extra dents...I know because I have had Paintless dent repair before- Again body work was amazing but had to clean paint overspray off tires and front passenger rim from MINOR paint overspray with solvent, something that should have been taken care of in the shopAll in all The work is great here, service was good. I have purchased trucks here as well. I had no problem paying my deductible or paying extra to fix other not covered body damage that was major. But the 3 star rating is for anyone who reads this to be sure you know what is being fixed before signing there agreement to fix, and be sure to check your vehicle before paying and leaving the lot. Few loose ends like trim that was not mounted on my mirror cable, and a seat belt trim that pops off from dropping headliner and breaking tab. I have decided to take care of the last few items myself that were left undone

  A-WIN Martial Arts Master Instructor
a year ago
Been taking one of our vehicles here since we bought it in 2007. The service is not as good as it used to be. The new quick service center doesn't track your needs very well and seem more focused on numbers.

  Rich Armstrong
6 years ago
So took my 2017 VW into Hewlett after backing into a pole. Gene gave me a thorough estimate and went over it. Prices seemed very fair and Gene did a great job of explaining timeframe and what to expect. Wow they got done ahead of schedule and its immaculate....cleaned up and looks great. So courteous - best body shop experience I have ever had. This is the place to go !!!