Georgetown Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bogdan Nica
6 months ago
Georgetown Collision and their staff were amazing. In the 20 days they had my car, they completed 2 separate claims and exceeded my expectations while also waiving 1/2 of my deductible on both claims. Their staff kept in touch and updated me on their progress and where they were in the repair process. Upon completion of my vehicle, the young lady went over all my paperwork and made sure i was satisfied with the work performed while making sure i knew that i had lifetime warranty on the parts and labor the shop completed. Great shop, worth the 45 min drive. I will use them again the future.

  Scoggins Realty, LLC
2 days ago
Living in central Texas I have had the bad luck to have hail damage on my current vehicle twice. The first shop that I took it to was right around the corner where I live so it was really convenient. But their customer service was horrible and they missed several spots on my SUV. I a couple of trips to pick up my SUV but was disappointment that I had to point out what they missed. This time I took it to Georgetown Collision and I was lucky enough to be assigned to Lacey. Shew message me regularly with updates and was extremely customer friendly. When I picked up my SUV I was pleased to see that the body shot did a great job. They deserve five stars and hopefully I wont have the need to use their services again. But if I do I know they will take good care of me and my vehicle.

  Luis Pena
8 months ago
11 May 2023 my 2017 Dodge Ram 2500 was parked outside of my house when a driver was going at least 50mph in a residential area impacted my truck head on pushing my truck back 6ft. I had my truck taken to Georgetown Collision while I waited for the insurance companies to sort everything out. Needless to say is I m impressed with the repair work done and how much Ms Ruiz kept in contact with me about the status of repairs. I will use them again in the future (hopefully won t have to).Services: Painting, Electrical, Body & Trim, Air conditioning

  Jacquelyn Reich
a month ago
I took my car in to have it fixed. Insurance ended up totalling my car. Georgetown Collision was wonderful in letting me get to my car and get things out. We have used them in the past for my husband's truck. They do a wonderful job. I wouldn't take our cars anywhere else.

  Jennifer Driskell
a month ago
I chose Georgetown Collision because they were the nearest in house paintless dent repair shop for some hail damage to my Santa Fe. The hail repairs are well done. Unfortunately, they do not allow customers to pay out of pocket for any repairs that may be needed outside of the insurance authorization, so my car still needs some attention. The staff was helpful and friendly.

  Keleigh Thornton
4 days ago
Lacey and the team at Georgetown Collision made a bad situation such a pleasant experience. Lacey kept me updated regularly on the status of my vehicles repairs and communications with my insurance. Highly recommend!

  Michael Barrett
3 weeks ago
I decided to take my Jeep Georgetown Collision after it was wrecked. From the moment I called to get information about scheduling repairs, until I picked it up I had nothing but great experiences. I worked with Lacey, let me tell you, she was amazing. Dealing with insurance companies can be a major hassle during this process, Lacey make that part a breeze for me. I've had to put a car in the shop before, and have heard all the horror stories from family and friends. Lacey communicated with me through out the process so much, she even had a dedicated text message directly to me for process updates, or any time I had questions or concerns. The crew at Georgetown Collision was amazing, took great care of the vehicle, used all OEM parts, were quick and diligent on making sure every little detail was installed with top notch quality service. Hopefully I'll never have to use them again, but if the situation came to it, I wouldn't hesitate to use them for repairs again, and will most definitely provide their Information for anyone I know that needs a great quality body shop!

  Kimberli W
a year ago
A little over a month ago my car was in a accident, and I didn t know much about any body shops around here, never heard or seen any of Georgetown Collisions ads, but had one person recommend them to me and clearly it was a smart choice. So thats where I went. And they were upfront about everything, (very clear on what to expect) let ya know your car will be there a month at minimum, possibly longer. And it was no joke when they said a lot of the hold up is the insurance. But once all that finally got going they did an amazing job on my car. So thank you Georgetown Collision, so happy to have my car back Services: Painting, Body & Trim

  Francisco Rubio
2 months ago
Great service! The work is top notch!! Cahrynn was helpful throughout my journey kept me informed and updated. The key for anyone is be patient if you want quality work and quality parts so that your vehicle looks great or new than the allotted time is necessary. I m glad I chose Georgetown Collision to do my repair thank you!!!

  Timothy Fasarakis
9 months ago
I walked in with front end damage from a collision and a hail claim, crystal and Desiree greeted me , and dropped me off to the rental place. My situation was tricky because of insurance dropping the ball multiple times. But throughout the entire 3 month process the girls remained patient and professional. Desiree went to WAR for me with insurance, thankfully after the insurances long process I was able to pick up my baby last night. Also thanks to the owner for working with me on the difference insurance paid vs the cost. He was very considerate of my situation as a customer. I would recommend them to anyone!Services: Painting, Body & Trim

  Ben whiteley
a month ago
Do not take your car to this place, they are trying to scam the insurance companies. If you think that s not going to affect you, you re wrong. They tried to charge my insurance company 12k for a wreck I had where I tapped another car at maybe 5 mph, no damage was cause to the other car. As a result, my perfectly good car was totaled out. On top of that they charge $150 a day storage fee, so if you decide not to get the work done there, you ll be paying for that. This place is a scam, avoid at all cost and just pay your deductible.

  Alex Jayne
3 months ago
The whole Georgetown Collision team was awesome! They were very professional, upfront and thorough. Especially Desiree at the front desk. She was a breath of fresh air in a stressful situation- a hard working employee that was extremely courteous and responsive throughout the process. She also went above and beyond with streamlining and handling all the paperwork for me with the insurance company. A true professional. Definitely recommend Georgetown Collision!

  Heather Jurgenson
2 months ago
Took our Traverse in for 15K worth of hail damage. They said it would be at least 30 days, but maybe 45 to 60 days. 30 day mark hit, I called for an update. I got excuse after excuse that everyone was out for the holidays and they had 20 cars in the same stage my car was in and it was going to be another week.Another week came and went, and I called again. They said we never said a week. It's going to be at leat another 2 weeks and my car was still in the stage it was when I had called previously. This time the excuse was that there was another holiday and they have over 200 cars on the lot being worked on. I don't care. I just wanted a realistic time frame as to when my car would be done. Other than me pestering them by calling there was virtually no communication. And when they did finally call me back I got excuses and attitude.Ultimately, did the work get done? Yes.Was it good work? Also yes.Communication sucked and I honestly don't care how many cars you have on your lot that you're trying to fix. Maybe hire more people or don't have as many cars scheduled to come in at a time, so that you can service your customers with good customer service and timely.

  Sara Wells
2 months ago
Desiree did an amazing job with handling my car needs ! She kept me up to date throughout the entire process and made it quick and easy. Thank y'all for taking care of my car in a great time frame !

  Corbin Moore
a month ago
First time customer, and I will go again. It's not super convenient to where I live, BUT, they did great work, they communicated very well, were easy to schedule, and Lacey was fantastic to work with getting into / out of the shop. Highly recommend.

  Russell Flinn
2 years ago
Reading all these reviews shows that this place is hit or miss. Our experience was definitely a MISS!Took 80 days to repair the hail damage on our Yukon. Honestly I don't have a huge problem with that. I understand it takes time to get parts and do the job "correctly" which is their promise and posted on every wall in the lobby area.My problem is that my vehicle was NOT returned to me in the condition I was promised and expecting even after being told it was going through "quality checks". Scratched door handles, extra parts in the rear cubby, damaged bezels on the front dash where the leather is peeling off, masking tape and residue on the drivers door and stickers all over the windshield. Later found out that the fog lights no longer work.That wasn't even the worse part. I recorded the mileage when I dropped off my vehicle. They put over 500 miles on vehicle while they had it and returned it to me with the gas below E when it went in with 1/2 tank. I found butterfinger and snickers wrappers stuffed between the seats. We don't eat candy bars. So while I was using a rental car to get back and forth to work, they were using mine for who knows what! I don't remember agreeing for my vehicle to be used as a taxi.I HIGHLY SUGGEST TAKING YOUR BUSINESS ELSEWHERE!

  Slender Sloth
3 months ago
I enjoyed the service I received while my car was being worked on. The staff was friendly & worked well with my insurance agent. The work that they did on my car was great. My car was pretty again. 12-29-23. Sylvia Rodriguez

  Anabel fairley
2 months ago
Lacey was great. From the very beginning and end Georgetown Collision, Lacey and our auto insurance made our experience getting our car back great. Thank you to all.

  Manny Trinidad (Alpha Paving)
3 months ago
Dropped off my truck on October 23rd and found out today that it "might" be ready December 22nd. Seems like a long time to fix a truck rear panel. Insurance rental reimbursement ran out a month ago. Not impressed with lack of customer updates, we have to call to get information. Maybe they can't handle the work load that they get. Would not recommend based on slow progress.Update- another week has passed and my truck is still not ready. Was texted that maybe the following week.Worst service I ve ever experienced.

  Micaela Hutcheson
4 years ago
I'm 18 & this is my 1st car. I specifically choose a car with no accidents because you don't know who fixed the car or the quality of parts used, or if they WERE used. Well someone backed into my car within a few months of me getting it & then I was rear ended just a few months after the 1st accident. Awesome right? My mom choose Georgetown Collision because they use factory parts & had good reviews. They actually painted her car due to it being egged & the paint looks really good. So to my car repairs with Georgetown Collision. I will say some of this wouldn't bother people which is why I included photos. The hood doesn't seem to be aligned correctly, it's a little higher on the right & there's a larger gap on the left. The left front rests on the side on the left but there's a gap on the front right. There's also a pretty large gap on the front passenger part of the frame where it meets the body (by the windshield) & the frame below the front passenger door has a gap & sticks out. The bumper isn't flush in parts & sticks out. The paint is also a bit blotchy where parts meet. The fog light inserts (not sure what they are called) aren't in evenly. I haven't been able to address this with them because I got my car back right as they issued the shelter in place so it's currently not an option, not their fault btw. They do guarantee their repairs for life so I'm sure they will fix it & I will update my review when I get the chance to take my car back. I guess I'm just a bit bummed, as this is my 1st car & I just don't feel like it's the same. The staff we have dealt with (it's usually someone different so there's a few people) have all been nice. I didn't have any issues with getting updates or talking to someone when I needed to either & they had my car 1.5ish months (they were dealing with 2 separate auto claims at once).

  Kate F
3 years ago
Update:Brought car back and was told the original Technician was no longer working there. They took my car back in for another week and it came back looking near flawless. The hood gapping issue, the rubber seal, the paint issue on the door, and the front grill was adjusted/was fixed. They also did some additional work to replace my damaged passenger mirror. Super kind to wait for me and walk around the car to ensure I was satisfied. Great work!Below is original review.Honestly, I'm disappointed in the work. When I got the call that my car was finally done after waiting almost two months for the parts to come in (delayed because of the pandemic) and having some paperwork issues (that were my fault), I was absolutely ecstatic. The staff were super kind and let me pick up the car after closing time. I brought in another car that needed some cosmetic repair and quickly picked up my car to head into work for that evening.However, my car is not done. Only after driving for a short bit did I realize that there was quite a bit of wind noise from my driver door and I called Georgetown to let them know that there was an issue with the rubber seal on the door. They were super nice and told me to bring it in the next day to have a look at it.After I got to work I noticed more issues that I didn't see in my quick glance over of the car.There is rough paint on my door arch where it was sanded and never painted. The rubber wether stripping was not reassembled correctly and my door won't close flush (please see photos). Everything on the front is slightly crooked. The gapping on one side of the hood is massive and really tight on the other. I don't know if the hood was re-straightened or if its the front quarter panel causing the gapping.I hit a deer in the front slightly to the driver side just missing the headlight and it jarred the hood leaving a decent dent there. The other area that they fixed was the front of my driver door where a bumper flew of a van and hit my car. Did they get the dents out and paint match, yeah. Were they extremely generous to waive my deductible for the claims, absolutely. I'm bringing the car back to get the above issues addressed and will update this review.Services: Painting, Electrical, Body & Trim

  Zane Stout
7 years ago
Honestly Have No Idea how this place does not have 5/5 stars. Those other reviews have to be fake. Either that or there was a 100% business turn around. I read reviews all the time. I fully think these are the best way to advertise for a business.Fullerton's; I feel it would be completely unfair not to review. This has been hands down not only my best experience with car repair; but the best experience I have received at a business EVER.This is not a fake review, I am from Pittsburgh and am down in Texas for work until May. You can verify the integrity of my review by looking at my profile.Long story short, my car got damaged from drive shaft that fell off of of a tractor trailer truck, closing I35 and having me and 29 other cars damaged. From what I could see, my two rims (bent) and tires (blown out) were completely damaged. My car was metaphorically screwed for a week or so. Upon calling Fullerton's, not once did I get a rushed response, or any indication they were too busy for me. I am not an easy client, and expect perfection in car repairs like this.Turns out my car had about 3x more damage than thought. Marissa the receptionist and state farm rep, was awesome to assist me the whole way (along my multiple calls to see updates), and gave detailed progress on my car and a timetable. After receiving my car; I swear to you I did not recognize it. I never saw my car this nice, even off the dealer lot! They not only fixed all damaged parts, but fixed anything that could possibly go wrong (what insurance covered). They also completely cleaned my interior and exterior. Simply stunning, cannot use any other words to describe it. I cannot stress enough how amazing my car looked. I had my wheels plasti dipped before, but Fullerton's powder coated all 4 rims! I have never seen rims shine and look so good; honestly.As you can see, I really could not be happier. I would have been satisfied if they did half of what they did (most repair places just to finish your car), but Fullerton's honestly does not feel the job is done until you are overly satisfied. Again they are not happy at content, but want your expectations beyond indusrty standards. I cannot even fathom another place that came close here or in Pittsburgh to the standard of care and customer service I have received here.Unfortunately, I move back to Pittsburgh soon, but if I stayed in the Austin area, I would never even think for a split second of going anywhere else. You simply have an absolute gem in Georgetown for car repair. Thanks again to all the staff/painters/bodywork specialists/eletricians/ etc for all of the amazing work. Attached are pictures of my 2015 Chrysler 200S (new and improved!). Also to mention, Marissa and the Owner could not have been nicer or more professional to a client (perfectionist like me). If you cannot deal with them, you most likely could not deal with anyone.Thanks again guys! I hope this review helps; I truly hope this place thrives.

  Daniela Govea
2 years ago
Very friendly staff. Got my car finished within their 30day timeline ( not the case with everyone) & helped a bunch with my deductible. Highly recommend! Before & after pictures below!!

  Michelle Botello
4 years ago
Goergetown Collision is not a great place to take your vehicle. If you're ever in need of repair. They have the most awesome staff, very welcoming. The quality of work they do is HORRIBLE!!!!! I also love how they communicate they take forever to return you vehicle just to do patch work. They remind me of HarryWormwood on Matilda. Its sad that my Insurance preferred body shop will not touch our car now because of the HORRIBLE JOB Georgetown Collision did. Stay far away!!!! And our trunk never closed the same...OEM parts my A$$ more like bondo...I have pictures to show their work

  Tabber Millard
2 years ago
where to begin. the customer service is down right horrid. the women in the office seem to have no communication with the techs, and seem to never know the status or whats going on with repairs. it took them 2.5 months to repair hail damage. and when they told me it was finally done and they were doing there quality control check,(lol) I was certain i would be getting my car back in beautiful condition. WRONG. there were NEW scratches and scuffs on the car. the paint job was terrible and you could see bits of debris underneath paint. the INSIDE WAS COMPLETELY TRASHED. my roof liner was covered with oil and grease hand /finger prints on the entire front to back AND coffee stains on the roof liner?!?! . There was brown rust colored dust covering my entire console, dash and seats.the window molding was crimped and just shoved in the window. AND i was missing an interior PANEL TO MY CAR. YES!!! they actually lost pieces to my car and didnt say anything and just gave it back to me like everything was ok. I dont even know what to do about all of it. i had the lady in the office come and take pictures of everything and she said she would be passing it on to the manager. I have not heard from anyone as of yet. DO NOT TAKE YOUR CAR HERE. PAY YOUR DEDUCTIBLE AND TAKE IT SOMEWHERE MORE RELIABLE.Services: Painting, Body & Trim

  Randall T
a year ago
This review is for Georgetown Collision. I am writing this to maybe stop others from going through what I went through.Lydia - thank you for scheduling my repairs. You were great to work with but the rest is mainly for Scott Starkes and the techs that worked on my car.Scott Starkes - SHAME ON YOU !Your advertisement is false and misleading.You did not waive my deductible and you did not provide concierge service as you advertise on your commercial. I expected a lot more out of this company and you did not deliver.I took my car in on April 12, 2022 and just got it back around September 12, 2022. Almost 5 months! Luckily we had a spare car to use so I did not have to pay for a rental.I had to take it back a total of 3 times, yes 3 times to have it corrected! This was to repair the passenger door. The first time I got it back, I noticed wind noise right away when I started driving it. I noticed a small section of the inside frame of the door that was missed or ignored and not painted!The second time I bought it back, I did not notice the damage was STILL there. They parked the car backwards in the parking lot to where the damaged side was facing the other side. I don't know if they did this on purpose or not, but I did not see the damage when picked it up. So I had to take it back a second time! Concierge service WAS NOT OFFERED - SHAME ON YOU SCOTT STARKES! The photos are how they returned the car to me. Make sure you have someone go over the repairs with you when you pick up your vehicle.The third trip was to repair the damage they totally ignored or just decided not to do the repair. When I picked it up for the third time, the car was clean and looked good. But 3 times and 5 months? Concierge service WAS NOT OFFERED - SHAME ON YOU SCOTT STARKES.I was intrigued by your energetic commercial which is obviously false. Hopefully this will stop others of having to go through what I went through.I do not recommend this place and will not be a repeat customer.Very disappointed in this place.RandyService: Painting

  Taylor Bowden
5 years ago
I first heard about Georgetown Collision from their ad on the radio saying that they would waive my deductible. I was skeptical at first, and noticed that they were in the process of making some large changes within the company when I dropped my car off. I was a little uneasy but was happy to have such honesty from Gloria, who checked me in and thoroughly explained how the process could take more than 30 days for the repairs. Over the course of the next 34 days, I did experience a few lags in communication from the staff in regards to the status of my vehicle. I received a call from my insurance claim manager explaining to me that the repairs on my vehicle have been put on hold due to parts of the claim that were not approved. My only issue with this was that I heard about it from my claim adjuster and not from the shop itself. After the insurance part was straightened out I was told that my vehicle was nearing completion through an email. In an effort to find out more information on the status than what I was provided, I made multiple attempts to call myself. I finally got in touch with Victoria, who was extremely helpful in explaining the status of my vehicle and got back to me as promised before the day was over. She told me exactly where it was within the shop and when I could expect to have it completed. I was happy to get the call on Monday which was a day before I was told the car would be ready for pickup. Overall the work done by Georgetown Collision looks great and I am satisfied with the repairs. My only constructive criticism would be to make sure and have proper communication with the customer if anything changes during repairs. I also understand that this business is very busy, as they are always on the run trying to do what's right for the customer.

  Lee Groves
4 years ago
They should rename their company "Pride Collision Repair", because it is obvious that this company still takes that old school pride in a job well done. When I pulled up to pick up my car, not only did I notice that the repair was impeccable, but I also immediately noticed that they had completely detailed out my car, inside and out. I have had repairs done in the past by franchise companies where they literally just washed the area that they worked on. Not the case with Georgetown Collision Center. I don't know if this is standard, but they even went around my car and buffed out scratches that had been there for years. Really, I was just floored by the amount of attention they put into making sure my car left 100% better than it came. Even though this car is 9 years old, my Flex is still my baby and they repaired it like it just came off of the lot. They may take a little longer than some of the franchise companies, but the result was well worth the wait. They kept us informed every step of the way, and even found damage the insurance company had missed and made sure those repairs were made as well. I could not be any more pleased with the service we received or the result of the repair. I hope I do not need GCC again, but if I do, I am a customer for life.

  Samantha Chapa
4 years ago
I was totally bummed the day I rear ended another vehicle and messed up the front of my suv. The next day I was driving to leave my kids at school and heard an add about Georgetown collision on the radio. After having 2 previous quotes with other companies done I decided I wanted to check out GT collision. From the first call I made inquiring about there center I knew I would use them. They use all OEM parts and no janky parts. They were awesome about keeping me updated on the status of my repairs and even detailed and Jennifer and Michael even delivered my car too me which was awesome. (Trying to move car seats from one vehicle to another is such a hassle and they just understood that). If your in need of any repairs whatsoever I can't encourage you enough to use Georgetown collision, there honest, effective, great customer service and care about the safety of you! I will definitely use them again if ever needed!

  Kevin Ferguson
9 months ago
I have not had repair work done here, but I want to post regarding a great experience I had with the business. I had a flat on 35. One of the lug nuts was rounded off and I couldn't remove the tire. I found my way to Georgetown Collision and asked to borrow an impact wrench. Instead, an employee with a floor jack and impact wrench appeared. In less than five minutes, I was on my way up the road on my spare tire. They were incredibly pleasant and helpful. If I need collision repair, I will make the trip from Austin just to give them business. Thank you!!Service: Tires