Gene's Auto Repair & Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Josie P
2 months ago
I love Gene's. Everyone is very friendly and helpful. But most of all they are patient and listen when I go in and say "I hear a noise". They are willing to do a diagnostic check and, wait for it, if there is nothing wrong they don't do any needless repairs or try to take advantage of me. And if I do need repairs, they explain what I need and why and give me an estimate. I would highly recommend Gene's to any and everyone. They will always have my business.

  Nate Cake
a month ago
I love Gene s. It s clean, techs are super knowledgeable, quick and really good at what they do. Jason Jordan and Michele were great to deal with on the front end. Consider this place a great value for auto services and repairs. Nice waiting room also. Thank you

  J.J. H.
2 weeks ago
Such a shame. We've been here several times with repeat business because the Owner is nice. Whomever the lady is answering his phones was beyond rude and certainly not helpful or friendly at all. Like pulling teeth to be helped. We found someone happy to take our business and we won't be going back. First point of contact people will make or break your business. No thanks!

  Kelly Johnson
2 months ago
I took my car in for an oil change someplace else when I didn't schedule far enough in advance around the holidays and Gene's was booked up. The other service center came back with a laundry list of maintenance items over $500. When I was able to get it back into Gene's they explained to me how some of the recommendations were not needed while others could be delayed quite a while. I'm so glad Gene's was recommended to me when we moved here.

  edc
2 months ago
By far the best experience with a repair center I ve ever had! Kindness and professionalism are clearly their priority and they got me back in my vehicle so fast! They showed concern for making sure everything was correct before I left. I m both very grateful and very pleased. Definitely will be my go-to service center.

  Ty or Rebecca Graves
2 months ago
Gene, Michelle and his Team are the BEST! Honest! Knowledgeable! Helpful and Kind! The definition of Professionals!We ve been with them since the beginning with 4 Vehicles! Fixed our son s truck after others had 3 tries! Can t brag on Gene enough! The Graves

  Marilyn Bettis
2 weeks ago
Gene's Auto is THE PLACE to go. Jason was my contact and he is very accommodatting. He explained everything and let me know up front what the cost would be. Hee also saved me a bunch of money by asking if I had a warranty! I'm new to Georgetown and feel very blessed to have chosen Gene's Auto! I HGIHLY recommend them! Marilyn B

  Melinda Blomquist
3 months ago
I have taken more than one vehicle to Gene's Auto Repair and have been very satisfied with their work. Very good people and great customer service. They are honest and knowledgeable.

  tina perry
5 months ago
My whole family has taken their car to Geans since he opened his shop,he used to have an employee working with him. Named Bruce that was such an honest, trustworthy person in my opinion Bruce once had his own shop on the access road I35 and during a very difficult time in my life, bruce always fixed my old car and was honest and I m sure did not charge me what someone else would have just to make a buck He knew my circumstances and was always a caring, kind man in a world that you don t see that very often and I knew he probably would not work with somebody that didn t have the same values as he did. Every time we have taken our cars to Genes we have always been satisfied with their service. Even though Bruce has retired and is no longer there we will continue to take our cars to Genes Hope Bruce is doing well. Thank you all that work at Genes

  Buddy Wuthrich
2 months ago
Just an inspection but everyone whom I met was friendly, professional and attentive. Shop was very nice - clean and orderly. Will definitely be back for auto repair.

  Hasan Mostafa
4 months ago
"As a tow truck driver, I consistently rely on Gene s for their exceptional service. Their team is not only proficient in diagnosing and repairing vehicles promptly, but they also maintain clear and open communication throughout the entire process. It's refreshing to partner with a mechanic shop that values efficiency, professionalism, and the well-being of both drivers and their vehicles. I highly recommend Gene s to fellow tow operators and anyone seeking reliable automotive care."

  Doreen Mullins
2 months ago
Honest reliable reasonably priced and the front office is compassionate and shows true empathy! I felt comfortable walking into a new place that I now call my home for auto repair.

  Joseph Yurkovich
3 months ago
I took my 2022 Mercedes to Gene because I know I can trust them to NOT overcharge and to do the BEST work I can recall ever getting from ANY garage - INCLUDING Mercedes!! Gene's, and nowhere else!

  Jack Anderson
7 months ago
I have used Gene's for my vehicle a few times. Everytime is such a pleasure not only is the prices fair but the customer service is incredible. I am not a person who leaves reviews but this business deserves it. From the mechanics to the office staff just incredible.Services: Transmission, Steering & suspension repair, Engine repairServices: Transmission, Steering & suspension repair, Engine repair

  Brittany Schernik
2 months ago
Gene s is the best repair shop. They get your car in and fixed, and fixed right. Their prices are the best in town

  Jim Jolly
a month ago
Loved the front office staff and the back shop got it done timely. Will plan to go back for any car repair needs for sure.

  charles Duckworth
10 months ago
We learned about this auto repair shop from an Ad at the movie theater and we are so glad we did. They are honest, fair, hard working and treat your car like it is their own. The owner is such a great guy, and has such a wide skill set when it comes to car repair. The techs in his shop are very skilled in their craft, I trust my car to any one of them. We have used this place several times and will continue to use this amazing auto repair shop in the future!!Services: Steering & suspension repair, Steering & suspension replacement, Auto engine tuning, Auto emissions testing, Auto maintenance, Oil change

  Peter Gunn
7 months ago
Gene s auto repair is the only place you need to call! Outstanding service and better than dealerships I have dealt with by far!!!! So blessed Gene and his staff are here in G-Town. Thanks so much

  Ali Simmel
11 months ago
My car broke down over the weekend so I had it towed to Genes because of the excellent reviews. They aren t open on the weekends so we had to wait till Monday to talk to them. On Monday we introduced ourselves and talked to them about the vehicle and they said they d give it a look. It s been two weeks on the dot and they ve barely touched our vehicle. My husband called them on Wednesday to see what was going on and Gene himself explained that they had two mechanics out and he was running a one man show and he s not even taking appointments until June (this was first week of May). I completely understand dire circumstances, but I wish we would have been told that the Monday that we called because we could have just taken our car elsewhere.Additionally, when we were told about the circumstances on Wednesday, my husband asked if we should tow it else where and Gene said no, he d get to it in the next couple days. Now it s Friday and I called them and the front desk lady immediately gave me attitude that I did not appreciate. I explained the situation and she lightened her tone a bit and spoke with the technician. Apparently, they did have an update for me and it was that they couldn t do anything and I had to take it to the Toyota dealership. So now I m getting it towed there to see what they can do for my car two weeks later.All in all, very disappointed in the lack of communication. I could have been told that Monday, three days in, that they would not be able to get to it. Instead I ve been out of a car for two weeks and still don t really know what s wrong with it. I also don t appreciate the attitude of the person at the front desk. I will say though, that Gene seems like a really kind person, and I would have really liked to have been able to work with him.

  Staci Whittenton
8 months ago
I would give Gene's 10 stars if I could. My car's AC went out, and I called on a Monday morning (in the middle of a heat wave). They didn't have appts available, but "if could leave it for a few days, they would get it done." They had my AC working perfectly before the end of the week, and the work was done at a more than reasonable price. Gene and Jason were so kind, and I love how they would tell me to have a blessed. :) The cherry on top of everything was them following up a week later to see how the AC was working. Take your car to Gene's!Service: Air conditioning

  Christina L
a year ago
I called over a week a head to get an 8 am appointment. They didn't even pull my car in until 3 when I called to check on the findings. Didn't get my car back until Wednesday. Plus the problem wasn't fixed. I had to bring my car back and they kept it for 4 days. Nice people, but I feel they are slow to get work done. I would go back because I felt they were honest and fair in their pricing. I just now know I have to prepare for a long wait.

  Aaron Piazzola
a year ago
Honest good people doing good work. They could have quite easily charged and screwed over my girlfriend but they did the right thing. Trustworthiness is rare these days. Good job guys. Thank you.

  shawn kersting
a year ago
I can't recommend these guys enough. They took both trucks in and had an amazingly fast turn around. Communication was great and easy AND heres the big one, they came in under the estimated cost! I run a pool maintenance company and have used several mechanics through the years and this was by far the best experience.Services: Transmission, General repairs & maintenance, Auto engine diagnostic, Auto maintenance, Oil changeServices: Transmission, General repairs & maintenance, Auto engine diagnostic, Auto maintenance, Oil change

  Tina Claire
a year ago
Excellent service at Gene's Auto!This shop is Family owned + operated by Texas Best mechanic Gene and his expert staff.I came in for a Tune-up because I'm going on a road trip cross-country. Gene and his staff made sure my car was up and running. They did a thorough check on all my engine parts that need cleaning, repairing and replacing. I got new spark plugs (totally due), filters, checked car fluids, belts + hoses.� Now I feel safe on the road.I will definitely be coming back for any auto repairs + maintenance.. I don't trust anyone else.I high recommend coming here.Thank you Gene & Staff!

  Fred Henry
9 months ago
Gene's shop has been servicing my vehicles for several years. Great service, and exceptional customer service. Professional & reliable. Gold standard for vehicle service.

  Kylie Dugan
2 years ago
Truly one in a million. If all of these other wonderful reviews aren't enough to convince you, here's my two cents: Gene and his staff are above and beyond the best. As someone who doesn't know much about cars and is very skeptical about being oversold services, I automatically felt at home with this group. I have full faith that Gene and his staff will always do right by me. The true hallmark of a good business is also the kind of customer they bring in - while waiting for my service, even the other customers were so kind and considerate to me. I absolutely cannot wait to bring our cars back here again. :)

  Taylor Hanberry
7 months ago
Great service and honesty from the staff! Super quick appointment as well! Will for sure be going back for any car concerns/needs.

  Connie Vito
2 years ago
I had a great experience. They were very honest and helpful. They are Christians and they genuinely care about their customers. They even picked me up from my house when my car was ready. Everyone was very nice, especially Bruce. Thank you to everyone at Genes. You guys are awesome!Services: General repairs & maintenance, Brakes, Oil changeServices: General repairs & maintenance, Brakes, Oil change

  Chris Conklin
3 weeks ago
Wonderful service. Kind staff. A place you can trust!

  Carly Coaty
3 years ago
I highly recommend this company, they were excellent to work with. If you're looking for customer service, quality repair and honesty, then Gene's Auto Repair & Service is it. I was given an estimate by another competitor which seemed excessive. Gene and his team did a thorough evaluation on my vehicle and determined not all repairs were necessary. They were able to get all my issues resolved at a very reasonable price, and in a timely manner with excellent follow-up communication. I will definitely be coming back.