Christian Brothers Automotive Georgetown

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mark Coates
3 days ago
You guys got me in quick, treated me with utmost respect, and shuttled me home while working on the repairs. You all saved my bacon, and got me back on the road same day. Everyone I spoke to or interacted with treated me with kindness and had a smile on their face. I love your company values and will never use another auto repair shop other than Christian Brothers. Thank you for all that you do.Sincerely,Mark

  Rachel Bennett
4 months ago
Phenomenal service! My check engine light came on and I took my vehicle in. They set realistic expectations on the timeline and had a courtesy shuttle take me back home. Once they completed their inspection, they sent a full report along with an estimate for all repairs. I was able to easily choose which repairs to approve or decline and saw clear pricing for everything. They finished the work quickly and picking it back up was easy. I will be choosing Christian Brothers for all my auto needs moving forward. Thank you for being so fantastic!

  Derek Whitney Williams
2 months ago
They have been really amazing to us. We had a part on our ac that they replaced 5 times. They finally ordered the part from the dealership and they covered the cost as well as put in all to do all that work without any complaints. The craziest part of it was that the original replacement had happened out of town, at another car repair business entirely and this was a warranty through that company and Christian Brothers not only honored it but did it without hesitation or complaint. This business absolutely lives up to their name. We're grateful for how they cared for us.

  Kenny Garcia
4 months ago
From 10 to a 1Super disappointed Chris scheduled me on Monday first in line Wednesday to correct issues from my service 3 weeks ago Full brake job not correct alignment pulls hard to right and a major tune up truck is sputtering. I should have been a urgent customer to correct what s wrong tech was sick I understand but 2 techs should have gotten my truck corrected not just leave in parking lot and not even courtesy call but I m sure new business was more important which is wrong. Mr Guyton your man failed miserably. I lost work for five men because I waited for my truck. I Absolutely expect a call to see when on MY time I can bring it back and wait for service.I wanna see it driven into the bay and issues corrected. I ll even pay again but forget Warranty Customer Service failed as well as the Techs repairs.Kenny Garcia

  Bob P
a year ago
Highly recommend setting an appointment for any auto repair services because this shop stays very busy. They are the best in the business but they also offer the strongest warranty on all their work, a full 3 years or 36K miles, whichever comes last...unheard of! You won't find a more reputable or quality automobile repair shop.Service: Vehicle InspectionService: Vehicle Inspection

  Darlene Smith
3 months ago
My husband and I have been going to Christine Brothers Automotive for over six years. Every service visit experience was friendly, professional and outstanding service from all the staff. The waiting room is clean, comfortable and welcoming. We recommend CBA to all of our friends and family members. Thank you CBA for excellent service.

  Bobby Schultz
2 months ago
I did read on another review or 2 on here that they didn't trust CBA or mechanics in general thinking they were being sold parts and services that were not needed - well, I can tell you right now, that's absolutely not the case with CBA - GT location. I was thoroughly convinced I had a problem with my van's alternator- and I even told Lance, the service advisor for my visit, that I needed an alternator. But guess what, the honest people at CBA diagnosed and turned out I only needed a battery replacement... the alternator likely would've cost $1500 or more! You are "in good hands" here at CBA and now I trust them completely with all my future repairs as should anyone!Also I'm absolutely impressed with how quickly CBA can make repairs and get me back on the road... this was my 2nd experience with CBA and each time they delivered on repairs MUCH MUCH more quickly than a dealership can. Dealership said it'd take 5 days just to get in for diagnostic plus another few days to schedule the repairs ! Crazy! Same or next day repair seems the norm for the amazing professionals at CBA! The entire team looked so happy and you can tell they love what they do and take pride in quality FAST work!You might find other repair shops to do the work for less money, but I guarantee you, the quality and speed of repairs backed up by a VERY generous warranty more than makes up that difference! Plus it's very evident the owners / management are treating their employees well - they be happy !Major kudos to Lance and the CBA team! I'll be referring everyone I know to CBA with great confidence!

  Kenny Foster
a month ago
All their employees are attentive and have been straight forward when it came to explaining your situation. Lucky for me my problem wasn t major and it was solved within the day. To top it off they give everyone a ride home.

  Bryan Jamison
4 months ago
My wife and I have 2 Toyotas that we starting bringing to Christian Brothers around 2021 when our mechanic here in Georgetown retired and closed his shop. The reviews for CB looked good, and I liked that they had a community presence. I had to have around $5000 worth of work done to my Tundra around that time (tie rod, transmission, and a few other things), and it seemed to be a good experience. However, there were some grinding sounds coming from the wheel areas thereafter, and the steering felt quite different. I took my truck back there several times trying to get things sorted out and finally did to some avail. Fast forward to Dec 2023, I took my Tundra in to the Toyota Dealership in Round Rock for an oil change, as we had decided to stop using CB due to some issues my wife experienced, which I will get to in a moment, along with the issues I experienced. When Toyota did their vehicle inspection, they found several things done inadequately and tie rods that were not properly installed. Very frustrating.My wife has a Sienna van, and she had CB do her brakes. Turns out, CB put on after-market brakes without telling her, and they did not install them correctly including discarding specific parts that are necessary for the brakes to function properly and quietly and to protect the rotors. Glad nothing happened!In summary, CB folks are very nice when you deal with them, but their workmanship is subpar and not any cheaper than the dealership. In fact, by the time you pay CB and then pay your dealership, the cost is double. I would avoid CB for any work and just deal with your dealership where you can be more confident that the work on your vehicle is done correctly.

  Mike Baker
a month ago
Have used Christian brothers for many many years. Always reliable and you know there s no dishonesty. They may be slightly higher than some other shops, but always worth the valueService: Oil changeService: Oil change

  Coby Hamilton
a week ago
Christian Bros. is very fast, fair and trustworthy. They always do an outstanding job for me.

  nic bow
2 months ago
These people help save my car. Good prices for sure would recommend this company to anyone. Great techs all around. Management seems to be on point at all times.

  Frank and Norma Eiklor
5 months ago
Five stars only because there is no six or more. That's my rating every time I take "Alexis" (our ('98 Lexus) to CBA in Georgetown for service (seven years now). Reliable, transparent, trustworthy. Great mechanics, work guaranteed, fair price. No hype or phony gimmicks. An owner (Keith Guyton) and team that I count on and recommend. So does "Alexis".

  cauretta bell
9 months ago
I recently had an experience at Christian Brothers that left me with mixed feelings. While there were some positive aspects, there were also some disappointing aspects that need to be addressed.On the positive side, I must commend Christian Brothers for their convenient shuttle service. It was a helpful and convenient option that made my experience more comfortable. Additionally, my conversation with Kathy was delightful. She provided excellent customer service and made me feel valued as a customer.Another positive point was Ryan's outstanding phone etiquette and welcoming spirit. He consistently answered my calls and was the person I interacted with when I dropped off my car. His friendly demeanor and willingness to assist were greatly appreciated.However, my experience took a downturn when I encountered John. He seemed disinterested and dismissive during our interaction. I did not enjoy our conversation at all, and it left me with a negative impression of the company. I brought in my car with a specific reason code and clearly stated that I was there to address one particular issue. To my surprise, I received a list of repairs that totaled almost $1000. When I expressed my concerns, John's response was unsatisfactory. He suggested there were additional things I should consider fixing, which made me question the honesty of the company. It felt like an attempt to extract more money from every client, rather than providing transparent and reliable service.What disappointed me the most was that I was specifically told to come to Christian Brothers because they would take care of me and not try to take advantage of "women." However, my experience contradicted this assurance, and I felt misled.In summary, my experience with Christian Brothers had its ups and downs. While the shuttle service, Kathy's exceptional customer service, and Ryan's welcoming attitude were positive aspects, John's dismissive demeanor and the discrepancy in the suggested repairs left me dissatisfied. I hope that Christian Brothers addresses these concerns to ensure a more consistent and honest customer experience in the future.

  Jason Crookham
a month ago
While cba was able to complete my service sooner than predicted, one of the service representatives struggled to maintain a professional demeanor more than once.

  Monica McCrory
5 months ago
Great team. Very honest. Excellent customer service and a pick up and delivery service for customers! They are the best I ve ever seen. Thank you Christian Brothers!

  Gaspar Lopez
a week ago
CBA was very easy to work with and kept me updated on the repair status of my vehicle. Very pleased.

  K. Kat
3 months ago
I have been coming here for years, and not once have I felt like they were trying to sell me something. They always give the upfront, broken down, and statistical analysis of whatever the problem is. It s a breath of fresh air!

  Laura Lynde
a week ago
They were very friendly and got the car done very quickly.

  Eric Allan
6 months ago
Had an inspection done, and I was able to just walk in. They took care of it in 45 minutes and took care of a low tire warning for no charge. Great place to deal with and they are my go now for all my auto needs. They also have great reviews. EricService: Vehicle safety inspectionService: Vehicle safety inspection

  Alma Donaghe
6 months ago
September 25, 2023Everyone I saw was friendly, smiling, professional & going out of their way to help everyone. Loved the fact that they have Christian materials to read (bible, devotional material). Their attitude was positive & demonstrated they cared about each customer! I will be recommending Christian Brothers (CB) to everyone I know.Alma DonagheService: Vehicle Inspection

  Beck Bryson
9 months ago
Ryan was AMAZING! EXCELLENT customer service skills, patient, polite, informative, respectful...the list goes on. This was our first visit to the Williams Dr location & as much as I "hate" to say this, it likely won't be our last. It was a bit out of the way to drive to this location, but we don't regret the decision to do so , thanks to Ryan. HIGHLY RECOMMEND Christian Brothers in Georgetown! This may be a strange thing to comment on but I'm going to anyway....the restroom was IMMACULATE & had a very "HOMELY" feel to it. One of the nicest public restrooms I've ever been in. Thank you again, Ryan, & lastly...HAPPY BIRTHDAY!

  Kim Stout
6 months ago
Love the environment when I first walked in! Compassionate employees taking time to talk with elderly clients. I really felt like I was cared for and that I could trust these guys! It was my first time coming here, but I will be a customer for Life! One very satisfied customer!!!Service: Vehicle InspectionService: Vehicle Inspection

  Ann Eckert
4 months ago
Excellent service!They have a very comfortable and clean waiting area and offer water or soft drinks while you wait.

  Lewis Jr.
6 months ago
I don t know where to begin from the owner down to the new employee, these people are INCREDIBLE! I met the owner personally and he advised that I should try out his guys. They all have the owner s heart: a deep conviction to serve their community. You FEEL it. I had a complicated order, lol, but they were able to assist and advise on the best solution for me and my family. They aren t here for the money, which makes it so easy to refer them all of my business and clientele. I trust this place with my wife, mother, family and friends.Note: I m not easy please in the SLIGHTEST. As a small business owner and customer service veteran, I ve never seen this level of care outside of luxury establishments. I may just have to write another review as this just doesn t seem to be enough, lol. Mark is that dude and Matt is his Ace: they both are consistent, welcoming, attentive, and accommodating. Okay last edit, lol. Good day

  Darrik Marstaller
8 months ago
I only went to this location once, right before a cross-country trip from TX to WA. All I asked for was the car to be looked over to make sure it was in good order. In less than 1 hour, it was all set and free (it might be a 1st time customer thing)! We officially made the entire trip with our car packed full of items and our dogs. Thank you for checking out the car and putting our minds at ease.

  Lg Castro
a month ago
First visit to this Christian BrothersExcellent service and courteous team across the boardExcellent job diagnosing my BMW issue and fixing itGreat jobThanks

  jeanie hollenbeck
2 months ago
They have great customer service beyond any auto place I ve ever been to. Very honest and reasonable prices.

  duane see
a month ago
Went in for inspection on motorcycle and staff was very prompt and courteous. I was very impressed with rapid service .

  Hannah Spears
5 months ago
Everyone at CBA was super helpful and kind! The service was done really quickly too. I will definitely be coming back!!